Complaint Rating:

Hotwire's customer "care" is horrible. This is my first experience with them and it will be the last. They can't do anything to change a simple oversight without charging you hundreds of dollars. All I can say is be very very careful or you will end up paying three times the original price. There is no such thing as customer care at Hotwire.com. I have used Expedia.com many many times and have never had a problem. Their customer service is exceptional and thier CSR's have the authorityto immediate ly fix an error without charging exorbitant amonts in "required" fees.

My advise is DON'T USE HOTWIRE!!