Complaint Rating:

Company information:
Sprint
United States
sprint.com

There are so many things that I can say about Sprint, but I'll keep it clean. I am currently on the phone with Sprint for the 3rd time in an hour and a half. First I got hung up on by a SUPERVISOR, then when talking to another supervisor, he stated that he could not look up my account because the system was down. I immediately called back and talked to a regular representative and they were able to access the account just fine. Wow isn't that amazing!

Anyway I had to call in to because the bill was wrong once again. Everyone reading this probably knows what I am talking about. There was a charge on my bill for $125. The charge is for a damaged phone that wasn't returned. The funny thing was that I returned the phone over a month ago and they say they haven't received it yet and they WILL NOT take the charge off the bill until they receive it. That is just awesome. This is just problem number one. Problem number two could be figured out by a three year old. I bought a phone off their website and paid for it immediately with a bank card. Then on the bill I just got, they are trying to recharge me for the phone!

I am just sick and tired of this whole run-around they give me. I am sure it is the same with everyone else too. The worst part is that you have to talk to someone you can barley understand. And on top of the whole thing, they are so rude. I had T-Mobile and they were absolutely wonderful. They helped out in so many ways and made the bill right to make the customers happy. This so called company Sprint is a joke.

MY ADVICE TO EVERYONE IS TO STAY AS FAR AWAY FROM SPRINT AS YOU CAN. GET TMOBILE.