Complaint Rating:

Company information:
Chase Auto Finance
101 Old Stone Way
United States
Phone: 781-974-5555

Chase is the WORST MOST RUDE company i have ever had a car loan through. Heres my story. I went through a private dealership, on my way to buy a beatiful car. I ended up buying my car August of 2007, for about 13000$. My interest rate was HORRIBLE, and Chase would not allow me to refianance even though for the first 12 months i paid on time every month. Last month, my boyfriend and i got into a bad accident, and of course we had all sorts of problems with our insurance paying our claim. After not being able to work due to a broken foot for over a week, i feel behind in bills. I couldnt pay my car payment for 45 days, and tried sending in smaller payments. I started recieving VERY rude phone calls from people at Chase threatening to send cops to my work. Then i recieved a call from some " man " who said he was a cop coming to serve me. Well the guy wasnt a cop and he worked for chase. Long story short, i made an agreement for my car to be picked up the following morning. This was a verbal agreeement THEY TOOK MY CAR W OUT MY CONSENT