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1.6 7 Reviews

Horizon Transport Complaints Summary

1 Resolved
6 Unresolved
Our verdict: With Horizon Transport's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Horizon Transport reviews & complaints 7

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Newest Horizon Transport reviews & complaints

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4:08 pm EDT
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Horizon Transport Compliance

I’ve been driving for three years, never had an accident. January if this year a board flew off of a flatbed semi and shattered my windshield. I called my dispatcher who then had claims called. Reassuring me twice that they would appeal it the semi didn’t stop nor could I drive. Horizon kept telling me they couldn’t get the cad report. I got the cad report to send to them and still told me not enough information. Stated the caller was a witness. Horizon then wanted me to drive it to the next exit with a shattered windshield. Still charging me deductibles and plate fee even though I stated I wasn’t driving until they got it straightened out. I get the run around all the time. Think twice before you go, if your unit got damaged due to wind they would tell you it was in your possession.

Desired outcome: 4 months and still get the run around. All they care about it your money.

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3:35 pm EST

Horizon Transport Job opportunity

Dave L's posting is spot on. I 'retired' after 25 yrs as a deputy sheriff. My son-in-law, an O/O semi driver, told me about Horizon. I applied online & was accepted. Traded my Taurus for an F350 dually, bought all required equipment, and headed to IN.

Orientation was a mess; very disorganized. Paid $1500 damage deposit, $25 drug test, $50 for tags, and $20 for magnetic placards. Absolutely hated the 'job' from first haul. Considered an "independent contractor", but nothing independent about it. Between DOT regs and Horizon policies, the only thing driver has control over is which load to take (and that's greatly restricted until you hit 25, 000 loaded miles.

I quit in March '16 after 28, 000 loaded miles. Last straw was a trailer tire blowout that was a ##### to fix on side of road. Thought of returning a few times, then think about how much I hated doing it and abandon the thought. Bottom line: they are constantly processing new drivers. There must be a reason for that.

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3:28 pm EDT

Horizon Transport Driver - USDOT 2318092

Filthy older gentleman (50s/60s), was about to miss his turn during rush hour in a major US city so he cut across 2 lanes of traffic and ran 2 cars on to the exit ramp shoulder. The car in front of me caught up to him and flipped him off, and I watched the driver weave back and forth across the left lane and 3rd lane for about 2 miles while he flipped off the driver HE'D cut off. This guy made me ashamed to be a driver and represents exactly what the general public hates about truck drivers on the road. Horizon really needs to raise their hiring standards.

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Is Horizon Transport legit?

Our verdict: Complaints Board rates Horizon Transport highly, signaling it as a legitimate option for users seeking reliable services. Despite this endorsement, the 14% resolution rate for complaints about Horizon Transport raises questions. Diligently reviewing Horizon Transport's client feedback and resolution practices is recommended for those considering Horizon Transport's services, ensuring a comprehensive understanding of its legitimacy and commitment to customer satisfaction.

Horizon Transport earns 88% level of Trustworthiness

Excellent Trust Notice: Horizon Transport near-perfect at 88% trust. Use with confidence, maintaining usual caution.

The age of Horizon Transport's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Horizontransport.co has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Horizontransport.co has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

However ComplaintsBoard has detected that:

  • Horizon Transport's complaint resolution process is inadequate and ineffective. The support team lacks customer service skills, training, and resources, resulting in only 14% of 0 complaints being resolved.
  • Horizontransport.co has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The horizontransport.co may offer a niche product or service that is only of interest to a smaller audience.
  • Horizon Transport protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
ComplaintsBoard
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1:18 pm EDT

Horizon Transport 0 Tolerance Policy

For anyone thinking of driving with Horizon Transport, as of July 1 they have a zero tolerance on any log violations. You will be fired regardless of tenure or history of no violations. My husband was fired due to something being omitted from their out-dated log software. Just one press of the enter key was the cause. He received no fines from the inspection station. His history of points was 0. So to those thinking of joining Horizon, I would suggest don't. For those already working with Horizon, you work just got alot harder and I would suggest having something else lined up.

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1:01 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Horizon Transport Not a complaint....an observation

I have been an independent contractor with Horizon since July 2007. There have been busy times and VERY slow times. If you have a family and think that you will be able to provide for them alone, it will be difficult. If your overhead is low and you can survive on about a 36% profit from each run, then it is a very rewarding thing to do.

There are always difficulties in this profession as the company (Horizon) does not have control when a unit is pulled or if the unit is not road worthy. There are times when you try and plan an outbound load and get a re-load. Re-loads are unpredictable and can be misleading. As in any business there are "bugs" but in my opinion Horizon has tried to iron those bugs out. Is everyone going to be happy...no, but after talking to other drivers from other transport companies, Horizon surpasses the other companies.

My advise is that if you are not content with this company, go elsewhere. I have chosen to stick with one transport company and that is Horizon Transport.

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4:05 pm EST
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Horizon Transport Years of service, how they mistreat drivers

After reading blogs from other former horizon transport drivers, i have felt to be inclined to post my experiences as a drive away driver prior to, during and after my years with horizon transport. I first got into the drive away business in 8 / 1994 for morgan driveaway after being in o. T. R. Semi tractor trailer driving since 2 / 1989. My years with morgan driveaway went fairly smooth from 1994 through 9 / 2002 with the exceptions of a few minor accidents i was fairly liked by the management, staff and drivers of this company. Towards the last year with this company (Before they went bankrupt) i was asked to join in a dedicated division account to service a new customer new flyer city busses based in s. T. Cloud m. N. And crookston m. N. Managed by a dispatcher by the name of denny founts. Relunctant at first, i eventually decided to join on (They wouldn't leave me alone until i agreed to do so) . At this time, i was still considered as a driver employee. Fuel was still around from $0. 89 c. P. G. To $1. 00 c. P. G. Things went fairly well up until 9 / 2002, without too much forewarned notice morgan driveaway ceased operations and prepared to go bankrupt. I found myself without a job and very little settlement money to go home to my house in mason city i. L. (Which, just a month before, i had closed a deal on to buy) . Meanwhile denny founts had decided to take a job with horizon transport and take the new flyer city bus account with him over to this company. Once set up with horizon transport, he began calling up his former dedicated driving staff from morgan driveaway to follow him over there. I, being without a job and no income, decided to follow him over, even though it ment declaring myself as a contract driver instead of a driver employee. The first year or so at horizon transport went well although after a while denny founts had a falling out with the management with this company and either left or was asked to leave (I never knew which, or what eventually happend) . Shortly after this happened, horizon transport either gave up or lost the new flyer bus account. With denny founts gone, i also lost some inside support within the company but kept on to deliver motorhomes, trucks and busses. Under dispatcher mark blank. Business went fairly well the first few years under mark blank. After awhile though i started having a few accidents, some chargeable back to me, others not my fault. Majority of them in truckstop parking lots, none on the road (None d. O. T. Chargeable) some were failure to write up on my bill of lading at the time of pretrip visual defects already on the units and would be charged for them also. My last trip for horizon transport was in 12 / 2007. I picked up a motorhome at the wakarusa terminal going to bakersfield c. A. Got caught in an ice storm in oklahoma city o. K. Had to shutdown for 3 days before continuning on. Delivered late to bakersfield. Met another pickup driver at time of delivery (Who drove for another company) he was going straight back to elkhart i. N. I accepteda ride back. On the way back i found out that dispatch had a bobtail truck in l. A. C. A. To come back to the midwest i refused dispatch because it was a used bobtail tractor and due to weather conditions on the way out, i was afraid of problems getting it back to delivery destionation. On the way back, i got the message that i was to call safety and that there was no hurry to talk to them. When i did call them when i was accross the border back in indana, i was told by saftey that they had been reviewing my saftey record and that they had found six chargable accidents within the six year history of me driving for them and that there limit was only three, reguardless of how many years i had been with them. I had averaged 75000 miles per year with them every year. Due to the accident record, they could no longer use my services. I arrived back in wakarusa terminal and was told to come in to see mr. Drill seargent safety man tomorrow. The next day, i met with mr. Drill seargent safety man, and he repeated what he had said on the phone, and that a settlement would be made as soon as i turned in all my company equipment of which i did. The settlement amounted to $350. 00 to last me until i got home and found another job! I got home with less then $350. 00 and had to pay house payment car payment insurances utiliy bill and other bills etc. Did'nt find another job until1 / 17 / 08 in a factory. Since this incident i am no longer in a drive away career no o. T. R. Semi tractor trailer company will hire me because all my o. T. R. Driving experience since 1994 has been in the drive away business. And most companies now require at least the last 90 days in a semi tractor trailer cab to be concidered employable (Due to thier insurance companies requirements) . Spring 2008, i hired in at a fertilizer company in my hometown of mason city i. L. To fill anhydrous amonia tank trailers and to drive a tender truck to tender sprayers out in the field. This job lasts from late march through 1st of july every year. Summertime i go to a potato farm and driv a potato truck in and out of the field loaded with potatoes. This lasts from july 1st through aug. 15 th. In the fall, i dump grain trucks for the fertilizer company that i work for in the spring and alsowork for them during thier fall fertilizer season. Since i am declared part time employee, i can draw unemployment through the winter months. Due to my blacklisted history with horizon transport, i will probably never agin will drive o. T. R. For a trucking company or a drive awawy company ever again.

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Bad Mojo
, US
Dec 25, 2019 5:00 pm EST
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There is a driver David Worley who drives for horizon Transport. He has been a diabetic and won’t take his medicine. He continues to drive for them, have seizure from not taking his medication, wrecks units, and then lyes to them about it. He’s still there. He has been told by several medical doctors not to drive since he’s got feet issues, is riddled with mRSA, and sleeps on or in the motor home beds. Yet horizon keeps him on. I hope he doesn’t kill someone on the highway when he goes into one of his episodes.

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Montana454
, US
Jul 20, 2018 3:49 pm EDT
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Me and my Wife were doing OK with Horizon until I got into an argument with Jade in there Oregon department. He called Wakarusa and told them to get rid of us. Even being with them for several years and not one damage claim or accident, they terminated are contracts without question. They won't listen to reason, and I would not recommend anyone work for them. Wish I would've read up on Horizon before going to them. You don't find many good comments.

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Scam Detective 2016
, US
May 16, 2016 6:44 am EDT

The very crux of Horizon is a scam. They lie, steal by deception and it is laughable to listen to their message on their main line. The way to punish them is to keep copies of your deliveries and reach out to those that hired Horizon in the first place. In addition, show up at orientation on day two and catch drivers on the way up to the restaurant 2nd floor. Let them know what they're getting into. If Horizon gets black balled in the industry and no one will drive for them, they WILL be run out of business. It is, as you elude to, a scam, plain and simple. Sure, you'll see a few brown noses respond, but at some point, they'll also suffer what we all have.

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Wrongful ligitgation
Elkhart, US
Jan 23, 2015 7:29 pm EST
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I Was a driver, both tow away, and drive away for about two years. I never had any issues with them until I left. You will clear about .30 a mile after expenses on a long run. Some short ones will leave you digging in your pocket. When I left them in May I was told I had no claims against me, and my damage deposit was returned in full. November 1 I recieved an invoice claiming I owed 841.00 for damage to a unite delivered almost 15 months prior in Augist of 13. I told them I found it impossible to believe that no one saw that much damage when I delivered it; they go over these things with a fine tooth comb. They are insisting that I pay this; I told them we just needed to go to court, that this was insane.

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harvey and noreen
Quincy, US
Jun 05, 2013 6:53 am EDT

my wife and i have been driving for Horizen for a few months...so far they are treating us with respect and professionalism..I would recomend this company to anyone who enjoys life on the road...Harvey and Noreen Kertzman., , , , .Quincy Mass

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J. Chandler
Arkansas City, US
Apr 19, 2012 10:59 pm EDT

Like Mr. Seller, my husband and my brother in law worked for Horizon Transport twice in the last few years. The first time they worked for this company was in [protected]. This time, they were there almost a year for my husband and a little over a year for my brother in law. We have also had my father in law and another brother in law that worked for Horizon. On March 8, 2012, my husband and brother in law were involved in a 9 vehicle pileup in Denton Texas on I-35 S. My brother in law was vehicle # 5 and my husband was Vehicles 8 &9 (our tow vehicle was attached to motor coach). After much talk, both were told they were not at fault by Texas DOT. Horizon kept telling us no jobs would be lost. Recently, we recieved a phone call stating that altho our guys were not at fault, they were being deleased. My brother in law has over $7000 worth of medical bills and we no longer have a vehicle. Our guys were not given a "thanks for your service" "we'll help you" or anything. They were not given ANY pay at all. The only thing they were told was that because of the amount of loss(Both coaches were totaled) thier insurance company would not cover unless the guys were deleased. The guys were told they could come back after they had logged 50, 000 miles with a different company. Not that they want to. Every company my husband has talked to, wants to know why he was deleased from Horizon if the accident was deemed not to be his fault. When he explains the insurance part, companies act as if he's lying and says that doesn't sound right. As of now, we have lost a vehicle( we had liability on it), my brother in law is unemployed and my husband feels like Horizon has black balled both he and his brother. When they worked for Horizon, they were told repeatedly that they were a great asset to the company.My husband is working 2 part time jobs to help ends meet. Horizon has been a very big disappointment to our families. Thier driver quals were kept .They will never work or endorse this company again.Marion, I think your dad would turn in his grave to know the way you treat your drivers.

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12:00 am EST
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Horizon Transport - Expensive hobby!

Instead of making a living like many recruiters will tell you, it turns out to be a very expensive hobby. The job is transporting RV's and I was in the tow away (trailers) division. I was told that I could make a living by their recruiter, but after working my butt off and driving my expensive diesel pickup into the ground I have nothing to show for it...

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