Hoodiburst Gum,Hoodiawater Complaints - overcharged for Acai pure trial size

15 days ago by Diane [send email]

Same as the others...they said I ordered it, but I know I didn't. Waited on hold for almost an hour to get to speak with a company rep. I think they do that on purpose hoping you'll give up. She told me the check boxes on the order page were definitely checked. When I asked her if they were checked by default when I started placing my order, she said yes and that if I didn't want them I should have unchecked them. Thinking back, I remember that I thought they were checked by default because THEY WERE THE TRIAL ITEMS. That's what they want you to think--PURE TRICKERY!! In addition, there was nothing on the trial order ad or the order form page that indicated by ordering the trial that you were signing up for an ongoing subscription. It's in fine print at the bottom on the pop up page that comes up AFTER you submit your order. And...it looks like a copyright type notice becuase it shows up below about 8 ads on page 2, if you print it out. Plus, the order form said they'd email me a confirmation AND THEY DIDN'T. Finally, when I was talking with the company rep to get the RMA# she kept telling me that to return an item I needed to follow instructions on the Sales Receipt...she didn't want to answer my questions. Right before I sealed up the return envelope I noticed those instructions ALSO REQUIRE THAT YOU HAVE TO HAVE A DELIVERY CONFIRMATION FROM THE SHIPPING PROVIDER, which, of course she didn't tell me about. I happened to still have the shipping envelope and found a USPS confirmation # on it so I looked it up online and sure enough, there's delivery confirmation details. I printed it and included it with my return. I think most people don't know to follow this little instruction and if they don't, it's a way the company can use to avoid giving your refund even though you send the items back. All I can do is HOPE I jumped thru all their hoops to get my money back. I was foolish enough to have ordered the Hoodiawater trial and the AcaiPure trial on the same day, so my total bill is over $90!! Plus, I spent about 2 hours trying to get the RMA, making copies of everything, packaging it and taking it to the PO. I LEARNED A HARD LESSON...DON'T ORDER FREE TRIALS by email!!!

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Hoodiburst Gum,Hoodiawater Complaints - overcharged for Acai pure trial size

Hoodiburst Gum,Hoodiawater

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