Company information:
Cosmic Honda/ Platino Cars India
India
hondacarsindia.com
Dear Sir/Madam,
The following is the second Email that I wrote to Honda India on 31/11/2009 which also did not have any reply. The previous E mail was sent on 29/11/2009 which was the promised date of delivery of my car after full payment of Rs.1000000 (Rupees ten lakhs).
The E mails were sent to the following address:
anita@hondacarindia.com
ccsaba@hondacarindia.com,
ravisharma@hondacarindia.com,
suniti@hondacarindia.com,
Prof. D.M.Vasudevan, MD, FRCPath
Professor of Biochemistry and
Chairman, Laboratory Services
Amrita School of Medicine
Amrita Institute of Medical Sciences
Kochi-682041, Kerala
Phone: mobile: 09349011312
Phone: office: direct: 0484-4008731
Phone: office: operator: 0484- 4001234
Email: dmvasudevan@aims.amrita.edu
Dear sir / madam
I wrote a letter to you on the 29th; I did not receive any response from your side till now.
One fact I did not mention in my previous letter: Your office (Cosmic Honda, Kochi) Sales Executive called me many times on 24th evening and 26th morning, stating that the car will be delivered on 28th or 29th, and so the full amount is to be paid. It is usual that the car companies will ask for full amount one or two days ahead. Accordingly I had paid a demand draft for Rs.8, 91, 083 on 26.10.09, (in additon to Rs.1, 00, 000 paid on 7.10.09 as advance for booking). This is actually a little more than the price, and he told me that he will repay the excess when the car is delivered.
To my amazement, the alertness showed by your man till 26th has been evaporated after that. There was no call from the side of Cosmic Honda after getthing the money. So, I am compelled to call them on 29th evening, when the lazy reply was that the Car was not sent from the headquarters. On getting the full amount in their pocket, your people became completely irresponsbile, and did not show even the courtsey to call me and explain the situation.
Today is 31st. Tomorrow is 1st. Now I am sure that a conspiracy has been perpetrated towards me. I am sure, that your company representatives knew well that the delivery of the vehicle will not be in the last week of October, but only in November. But your representatives wanted to fill up their monthly quota or monthly target, by getting the full payment from my pocket. Thus I feel I am cheated, (repeat, cheated) and my faith in the Honda has been completely shattered.
Today morning the Manager, Cosmic Honda, told my representative, Dr. Rahul Lakshaman, that the Honda headquarters had originally informed them that the delivery will be in the last week of October, but the headquarters did not keep the word. In other words, your local representatives are blaming the headquarters.
So, I need explanations for the following points:
1. What was the urgency of grabbing Rs. 10 lakhs from me on October 26th itself? Who is to blame for this malpractice? Your agent? If so, what is the remedial measure?
2. I had paid Rs. 10 lakhs on the 26th October, and for the last one week I am in dark regarding what happened to my money. Nobody is giving a satisfactory explanantion. Who will give an explanation?
3. Am I cheated by your local agent, or by the headquarters itself?
4. If your organisation is so lazy even at the delivery stage, what will happen to repair works when it is needed at a later stage?
5. I would like to cancel the whole deal, and demand a complete repayment of the whole Rs.10 lakhs, if delivery of the vehicle is not done on 2nd November. (i.e. one week after giving full payment).
6. You did not even show the courtsey to reply or even to acknowledge my previous letter. Should I contact still higher person in your organisation to get a response?
Prof. D.M.Vasudevan, MD, FRCPath
Professor of Biochemistry and
Chairman, Laboratory Services
Amrita School of Medicine
Amrita Institute of Medical Sciences
Kochi-682041, Kerala
Phone: mobile: 09349011312
Phone: office: direct: 0484-4008731
Phone: office: operator: 0484- 4001234
Email: dmvasudevan@aims.amrita.edu
