Complaint Rating:

I refinanced my home with Decision One on 8-29-2005. I paid my insurance for a year. On my mortgage taxes and insurance were to be paid with an escrow acct... Acknowledgment of Loan Terms and benefits. Decision One sold my mortgage to Wachovia with the same terms and conditions,HomeQ did the servicing,thats when the first problems started... when it came time to renew my insurance my agent notified me that homeq didn't pay the bill... I notified them and they told me it was my responsibility... I argued with them,but it did no good... they took out a policy and over charged me..I paid my insurance on my own and told them to cancel the other policy... they did but still charged me.
This year the same thing... I called and they said they would look into it... and the person I talked to found that yes the taxes and insurance were included in my escrow acct..3 months later I found that they didn't pay it... they took out a policy for $1,519.48... I was in the middle of closing my business that I had for 21yrs... and guess I was paying attention... I continued to pay my mortgage every month on time... (for2yrs never was late)... then I was out of work for 3 months... I fell 2 months behind... then made a payment... so it would have made me 1 month behind... I called and said the following 3 weeks I would be current... they said I was 4 months behind because my June and July payments were used for fees...WHAT FEES... Even though again I got insurance and paid on my own they still didn't properly credit my acct... They want another $702. this is insane.they already charged me $1,519... for 6 months... the women I talked to told me any money I sent in wouldn't be applied to my payments... only to fees and I should sell my house... I do have an ARM which did jump... but they figured in there insurance and late fees and said my payments would be $1,889... a month... I received the new about in Aug for 1,382 a month if I paid the escrow shortage... the next day 8-3-07 I received a letter that says I have an escrow surplus of $151.36...

Beware!