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Homeq Complaints - UnAmerican, disrepectful customer service, illegal practices

Review all Homeq complaints

Homeq

Posted: 2008-07-22 by Kathy Hayes [send email]
UnAmerican, disrepectful customer service, illegal practices
Complaint Rating:  100 % with 2 votes
Company information:
Homeq
PO Box 13716
Sacramento, California
United States
Phone: 1800-795-5125
homeq.com

I have owned several homes in my life and have always enjoyed being treated like a human being. Unfortunately, my loan was sold to Homeq and they will not sell it! I despise having my loans bounced around from company to company but this is one time I pray every day for my loan to be sold to another company. I believe even if my loan was with a pack of wild savages I would be better off. First of all, good luck if you can even speak to someone who has a command of the English language. Homeq obviously contracts their help from countries where knowledge of English and democracy is not a priority. I have never in my entire life been treated so horribly when calling this company for the most mundane things. Recently, I suffered a brain hemorrage after giving birth shortly after my husband returned from Iraq. Since waiting for long term disablilty to come through (which is another American tragedy), we have fallen behind on our mortgage by two payments. We were originally lied to about getting a loan modification and filled out pages of paper work and faxes to get a verbal approval and then a rejection. Now the company is sending us foreclosure papers and refuses to work with us. I am a doctorate of education and a school principal, my husband is a decorated army officer and this is what we have come to...about to lose our most prized possesion on the basis of greed and being treated like a number. I have never depised a company of people this much. Their business practices have to be approved from the top down because it is consistently bad. I have been hung up on, told they were not going transfer my call to a supervisor and threatened. One young lady who disguises herself as Magurita M07 told me she would try to make sure I never got a modification because of my attitude. My husband and I have nothing to lose. We are goinbg to go to the press and see if someone will hear our story and help us. I would love to participate ina class action suit.
Comments United States Mortgage Companies
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Comments

119 days ago by Mr. Lewis [send email]
I agree with everyone on this comment board and I am so sorry to hear about all the trouble that you are all having. This is the reason I started my company. I have helped several people that have mortgages with ASC, Countrywide, and other mortgage companies that don't seem to care if they harass people or suck them dry. The comments I have heard are along the lines of trying to get blood from a stone or turnip, or something like that.

Contrary to what some people have said on here, I am not trying to be one of those people I mentioned above. My company is a nationwide company that provides services for people that are at the end of their rope. One of the helpful things that we provide is letting you know, before payment for service, if we can assist you and if we can not. If we can not, we tell you why not and what can be done to allow our company to assist you. Most companies won't do that, but we will also give you the reasons why exactly so that, if you should choose a different service, they will not be able to scam you. Now that's a way of saving money too.

I have a service that actually will take you out of the loop of contact with ASC, or Countrywide or whomever you have servicing your loan. All you have to do is tell me how we can help you. By that I mean, tell us what you are looking for us to do for you and we will pursue the help that you want, no matter what. We have all aspects of the mortgage business covered from being a mortgage mediation company, a title company, a real estate company, all the way to having access to attorneys for litigation or help to avoid foreclosure. No aspect of help is turned away.

Let me tell you, most of the customers that I deal with have told me about the fear and the frustration of working with mortgage companies that don't seem to care or give them the runaround. To be totally fair, mortgage companies have their ways of dealing with people. Some are good, some are horrible. But one thing all mortgage companies love is being vague. When they are vague, they don't have to give you information until you ASK for it. How does that help you? How can you try to save your home if you don't know how to ask the right questions?

That’s another reason why I created this company. I take your number out of their "system". When they mail you something, it goes to me. I take the burden away from you so you can live your life without the phone calls and the letters. And the rudeness!!! Oh, man, if I told you some of the stories I have heard...let's just say, it’s not pretty.

I know that some people are going to look at this comment and go, this guy is trying to drum up business. Well, you're right. But here's the kicker. I used to work in mortgage collections. I used to make the phone calls and send the letters. I used to work around the people that make your lives hell. And I kept asking myself, why? Why are these people not being told about the help that’s readily available? Why are these people not being helped to make payment arrangements that are realistic? Why does this company care more about the money than about customer service when that is supposed to be their primary objective?

That's why I got out. I can not stand collections. Just because they are hiding behind a company name they think that they can say anything or act anyway they like with the customers, being friendly with one and the next 40-50 they can treat like crap. Where is the customer service?

I take all that frustration away from you and create solutions that work. I know that it may be hard to swallow, but I do. I have done it for several people. And I can do it for you too. If you want more specifics or just want to talk to me, call my office at 888-453-1518 and check out the website, which is being updated with a few new options available. And this isn't just for people facing foreclosure, people that are current and want to pay off their home early, call me. I can and will help as many people as I am able to. What have you got to lose? Website address is http://www.onlybusiness.com/members/RealtyMediationService...and if not for you, best of luck. In all your endeavors.

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