Complaint Rating:

Company information:
Homeland Housewares
United States
homelandhousewares.com

I started the ordering process for the magic bullet blender through the homeland housewares website. I decided the product too costly after shipping and other charges (I was at check-out page at this point, ) so I closed the web page. I DID NOT CONFIRM PURCHASE, but my credit card info was already entered (this was necessary to see the total price). I was billed for and received the product without any email confirmations before the product was shipped, so I had no opportunity to cancel the order. I have to stress this: there was no 'order received' or 'order processed' confirmation emails. The only email I got was after the product had been shipped. This can't be an accident, so I am not willing to incur any of the cost of rectifying it. That is, I will not pay to ship the product back to the company and then hope to get my money back. After what happened, I have no reason to believe I would ever see any of my money if I did that. I sent them a message through the customer service interface on their website over a week ago, but got no response yet.