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2.6 25 Reviews

Home Instead Senior Care Complaints Summary

10 Resolved
15 Unresolved
Our verdict: Dealing with Home Instead Senior Care, which has an average resolution rate, requires some diligence. Research their service in depth and read a variety of customer reviews for a balanced view. Approach any customer service interactions with detailed and well-prepared queries to facilitate a better resolution process.
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Home Instead Senior Care reviews & complaints 25

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8:35 am EST
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Home Instead Senior Care Home instead wicklow I work carer

Hello I was contacted by the Home instead wikclow last year in 2022 irlanda and I told me I given me lots off work and huse when I come in irlanda in June 2022 I told me I have to have plenty money like 7000 euro for my country Romania because I can afford to pay me and I stay 1 months have not worked because I don't have clients and the personal what I work there Melissa Andreea Michael Braien and Caroline and everyone what I work there in the office I bring people from Romania Spain with 20 euro per flight and I not given work and if I given I given for 1 days 12 euro all personal what I work there I have big salary and car what I can help older people but is driving for is one family and I given money for family not for carer what I work I put me to pay for my Rent 650 every month and to waking 30 kilometres every day and I given me 12 euro for 1 day for work after I put me in the Street no money no huse not ticket to come back in my country and I'm in Dublin please make some good for older people not for office Home instead wikclow because this people I trike and I want to reclaimed to given me money and house because I bring me from Romania with my money 7000 euro account and I trike me I have experience 30 years carer

Desired outcome: I want money back

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8:07 pm EDT
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Home Instead Senior Care Health aide and all management @ Monroe, NJ location

June 6th an aide who worked for my mother for 1 day called her manager and laid false claims against me. Home Instead did not file a police complaint until the 9th of June. So if any of it were true they allowed a violent man the opportunity to return. The aide was unable to preform duties, only hired because she was a friend of the manager. The manager specifically told me this. The aide is highly toxic, untrained, lazy and a pathological liar. This caused my family to have my mother hospitalized and she is now dieing and I have been unable to see mom for 35days. This woman needs to be stopped from working in this field. She needs to retract her lies. All the aides and management at this Monroe, NJ location have absolutely no interest in the wellbeing of your family member. Money and Banked hours is their business.

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11:05 pm EDT

Home Instead Senior Care Home care

They made a blind woman sign a contract who had dementia.When she started running out of money and wanted to hire privately? They told her if she hired any of the women who had been working for her? She owed Home Instead a 5K 'referral fee".This lady is alone, no one to help her, blind and mild dementia.they are going to squeeze every penny out of her till she has to lose her house..Oh? How convenient! The owner of the local H.I .is a MORTGAGE BROKER! Disgusting. Liars. Fired my sister for "Insubordination" when she asked who had been reporting that she hadnt been doing her job, and that she wasnt "clocking out" till she got home.My sister is the most devoted person you can find.None of the charges were real, and some were so absurd that it was hard to figure out what they were saying!.Even after getting fired? She STILL visits thIs old lady and is her friend...The supervisor lied so many times that even SHE was confused! Stay away from these folks, really.They are parasites.Money hungry immoral parasites.Ugly too..

Desired outcome: For people to be aware that not everyone is what they say they are

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Is Home Instead Senior Care legit?

Our verdict: Home Instead Senior Care has achieved a rare feat of perfection in legitimacy, as per the rigorous analysis conducted by Complaints Board. This achievement underscores Home Instead Senior Care's position as a benchmark of trust and quality within its industry. Users and clients of Home Instead Senior Care can engage with its offerings, confident in the knowledge that they are dealing with a top-tier, fully legitimized company.

Home Instead Senior Care earns 96% level of Trustworthiness

Perfect Trust Endorsement: Home Instead Senior Care achives 96% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Home Instead Senior Care. The company provides a physical address, 12 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Homeinstead.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Homeinstead.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Homeinstead.com you are considering visiting, which is associated with Home Instead Senior Care, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Home Instead Senior Care website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

Adult content may be available on homeinstead.com. It is important to be aware of potential risks and to use caution when accessing or engaging with such content.

However ComplaintsBoard has detected that:

  • Home Instead Senior Care protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to Home Instead Senior Care. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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7:54 pm EDT

Home Instead Senior Care Unethical behavior, wrongful termination, harassment, hipaa violations

For the past couple of months, I have been working 17-18-hour days because my Human Resource Managers and Franchise Owner kept piling more and more work projects on me. The very next day when I walk in, they expect the documents or projects completed. The franchise owner kept sending emails after emails to be on conference calls at the same time, interviews, digital marketing, redoing thousands of documents. During the EMPOWER ramp, which I was solely responsible for, I had to have some classes on my cell because they refused to fix the computer, my cell only worked in my car. Other conference calls were logged on in my office. I would have to listen to the recording, take notes, then schedule a call with all of them to explain it. I was being pulled in twenty different directions. I finally expressed that I couldn't be in all these places at once and that I needed help. I was already losing more and more sleep and my health went downhill fast.

Not once did anyone complain about my work, everyone loved it, until I spoke up. What I got then, was a round table discussion with the owner and so-called managers about my job responsibilities. I expressed that I was doing them but it's impossible with the workload to do everything they want and be in 10 different places. When I asked the other manager if she could help me by scheduling meetings outside all the calls, they had me on, I was told they cannot see my calendar. I expressed that you cannot see the details of what is scheduled but you can see my calendar because I see all of theirs. Both managers said we do not use Outlook, we use ClearCare. Even the franchise owner said yeah, corporate uses outlook. Well, this is the first I heard about this. Because when you send invites or vice versa it's from Outlook to Outlook. I also asked the other recruiter and she never heard about that, and she uses Outlook. We both went to ClearCare (caregiver portal) and no office - Key Player has calendar information there.

The one time she asked if I was available at a certain time for a meeting, I said no because I had an EMPOWER class. I could do 10:00 am or 3:00 pm. It was not an important meeting either. It was me, her, and the other manager. She wanted to make sure we were all singing the same song in case the Franchise Owner asked any questions. She scheduled it for 11:00 am when I asked why, she said, "Well it works for me". Then the Owner would have me vet vendors, do research, schedule calls with everyone to discuss what I learned, and then have me give all my work to someone else to then run with it.

I spoke up once late at night when again I was working when they had me go thru the employee files for the standards review. The files were horrible, health information, background checks, sex registry information in the wrong files, write ups, falsified dates on drug tests, paperwork not signed, and/or paperwork missing. When I voiced serious concerns, I was told in front of witnesses that I was worrying about the wrong thing and that corporate does not look at all that. Half of the employee files and/or client files were at another manager's home. I expressed that by law we could not do that especially if Medicaid made a surprise visit. I was informed to not worry about that, she will bring them in and that since all their services are non-medical, they do not have to worry about Medicaid. Some new hires had to redo certain forms because that same manager took them home and then could not find them.

When I did the logo and branding change on the documents per the HUB, everyone agreed. Then that same manager said she didn't like it and was going back to the old way. The old way had people signing forms that could potentially cause lawsuits. The franchise was not represented on some, only corporate. And where employees were signing there was not a member of the office signing. Background checks ran without social security cards, just whatever number was put on the paper and some even after they were hired. People promised bonuses just to bring them in, then they made up rules or parameters where they would not have to pay them out. Then current employees found out and was furious. The manager then wanted me to go remove the bonus posts off everything even older ones and to delete them.

After that, the workload increased 8 projects at once all due at the same times even with handling my current duties. My health started getting worse to where I could barely walk from the edema. If I took off for being sick, they told other employees that I was a liar and shared personal medical information with them. One I had notes and pictures of my swelling but being in the medical field they should have known they could not by law discuss my medical information with anyone. If something was moved, taken, or rearranged in the office they said I did it. I am of African American descent, and they spoke about the shape of my body and the clothes I wore to other employees (never to me, always just said I looked nice in the color). The fact that I smoked cigarettes - one employee said that we do not tolerate smokers so I will make sure she won't be here long.

During my interview/orientation they asked about a background check, I disclosed a charge I had 17 years ago to the hiring manager, although, I did not have to. Most companies have a standard of 7-10 years in which they are required to look for and if it is more than that, they usually disclose the timeframe. Government positions only go back ten years, I know because I was taking classes to become a certified tax preparer and that was what the application stated from the federal licensing office. Even the manager stated once I told her that since it was so old, no trouble since, not a barrier crime it would not be an issue. Obviously, I passed but that same employee looked for my record from the time I turned 18 years old, that is a violation of my rights and an abuse of her power, also not the standard. That employee called other employees in her office to discuss my background information and stated I cannot believe they are hiring her; she will not be here long.

That same employee tried to say I was sleeping to get me fired. She came out of an interview to find the management team and had the franchise owner open my door to ask me if I was ok, obviously I was not sleeping, or he would have said something. He asked if I was ok, I said yes, and he left. Since I always looked through documents and worked on the computer 17-18 hours, I played a lot of white noise to keep me focused; water, waves, birds, everything. She made a huge stink to others at the office saying I can't believe he did not fire her. My door was always shut because one, she used to yell across the entire office and two, COVID was everywhere. I believe without mentioning names the fact that I stayed in my office, door shut, and just worked was the only reason I did not catch it when everyone on the lower level did. I was always helpful to her, fixed her computer, and never had any trouble.

Then the managers would give me work, take it back, and say I wasn't doing anything. They called me a liar about how much I worked. The corporate office and IT team can see how long my IP addresses and analytics was logged in everyday, night and weekends. I believe the one analytics report I had, showed only 4 days out of the entire month I took downtime. 4 days.

August 4, 2021; all my projects were completed, yesterday, August 3, 2021; I handed most out, then this morning I was upstairs helping client care and then I was called into the one managers office and both managers saying that if I didn't give up passwords to all sites plus social media and then shut down other sites (that they told me to do) and prove it, the owner was going to come in there for me. I asked what did that mean. That same manger said he was screaming at her about me. I advised that she did not have to take that, he could have talked to me. She stated it is ok, he was not mad at me and then smirked.

The same manager spoke up and said, "Well, I rather not have him here, so if you just give them to us, we can tell him you did and there will not be an issue". I expressed I was not hiding passwords; they are all saved on a USB that I forgot at home the other day. (I also wrote that to everyone in an email that same day). But I knew what they were trying to do; however, threatening and trying to intimidate someone is not how you do it. And they were saved that way because the computer did some type of refresh to the out of box state (which is documented) and I almost lost everything. And technically IT does not need my passwords to certain sites because they can shut down my access from the back end. They even had their contact at Indeed shut down my personal account instead of blocking access to the company account. However, I will be having a meeting with Indeed about that issue.

Once I gave them everything, not even an hour later they fired me, no previous write ups, conversations, nothing. Yes, I was late a few times because of my swelling but they supposedly understood. I was also told throughout my tenure to come in late if I had too much OT. The one manager said my position was obsolete (I believe she meant eliminated) and I could work as a caregiver. They also know, I have no experience as a CAREGiver. They know that I have health problems where I could barely walk. It was all lies. And then told me I know you have personal stuff here, so I will get you a box; but Christine I am warning you do not take ANYTHING that says Home Instead.

Today, August 11, 2021; I found my exact job duties and title on a job post for Indeed after creating a new password, resume gone. They even included the digital marketing that I did for the company (I have the job descriptions, and my job description that was never included before). So, my question is… If my job was obsolete (eliminated), why the very next day did you place an ad online for it? The company owes me over $4000 for OT that I turned in and a couple of times sent emails stating did you get that. You can see that I always worked OT and was paid for it until recently when I upset some people by voicing potential legal issues. I was also made to use my own personal bank account for digital marketing sites such as Angie Gensler and Canva. I was paid $15.00 one-time for the Angie Gensler account. I have the receipts from both accounts to prove it. I was told that if I went undercover and applied to competitor jobs to see how much they paid CGs that I would be reimbursed $50.00 for each one, that was also a lie. Because I did twice, and they did not pay me. They then used the employee that did not like that I smoked. That same employee lives behind the building and has countless of employee and client files just sitting in her basement. The Franchise Owner and Managers even has a key to her house because of it. I know this because she did not come to work or call one day, and they went into her house to make sure she was ok.

I had a gut feeling they were going to fire me and even said it. The gentleman that is supposed to be studying to become a Pastor and a Lawyer removed me from a calendar invite that I organized and when I said something he said, Christine I am so sorry. I do know that positions change a lot here, but I did not mean to hurt your feelings. I told him I just wish that it was not my birthday week and that someone would just tell me. He asked if I had spoken to the main manager. I told him no. He said, "I wish you all the best." This was the day before.

I was lied on numerous times, threatened twice, made to work like an animal, not compensated for all the OT, or compensated for the digital marketing sites I had to pay out of pocket for, not compensated for the undercover competitor work, and then terminated a couple of days before my birthday after I had already asked for time off. And now I see that my supposed obsolete (eliminated) job which is why I was fired, was posted on Indeed the day after they fire me with the job experience and duties I brought to the company because they were not job duties that they usually looked for or ones included in previous postings. I also have copies of all that information.

This company does not stand by its people or the core values of the organization. This group of people made a mockery of everything you stand for as an organization. They stole money from me by not paying me the OT I worked, according to the Labor board. This group of people broke laws enforced by EEOC to protect people from employment discrimination and wrongful termination. However, Franchise #247, broke the following laws against me regarding Unfair treatment because of race, color, and sex, Disclosure of my medical information to other employees, Denial of a reasonable workplace accommodations because of my disability (walking) upstairs and long ways to the building, Harassment by managers and co-workers due to my background from 17 years ago, Sexual Harassment by the managers due to my body and clothing on my body and my race and ethnicity, and then when I brought up certain legal matters or issues directly related to my job they Retaliated, Threatened me, and Wrongfully Terminated me by saying my position was eliminated when it never was.

I would like to notify corporate of all wrongdoings since the violators in this case is the Franchise Owner and Managers before taking any additional action.

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9:44 am EST
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Home Instead Senior Care discrimination at hisc lack the honesty, integrity, and compassionate care of peoples

Thanksgiving for Pensacola, Florida's courageous commentary. As I as was discriminated due to religion, my Judaeo-Christian practices and beliefs, as I continued to 'fight the good fight' for of on Good Friday, Sunday, which includes Easter and Christmas Day. Good people - citizens are a protected class. Discrimination at Home Instead, Inc. dba as Homes Instead Senior Care(HISC) franchise dba, I endured suffering, demoralization, and discrimination due to religion at the Home Instead Senior Care franchise site in Fort, Myers, Florida. Another courageous woman in Pennsylvania suffered discrimination due to her religion as well - successful litigated her lawsuit and won in the District Court for the Eastern District of Pennsylvania- docket no. 2:17-cv-05070-CDJ. The press releases on the U.S. Dept. of Labor Equal Employment Opportunity disclosed due to continued discrimination of bias, sex, religion, and retaliation at Home Instead, Inc, dba as HISC, and other names. The public information released for all due to the numerous discrimination cases, of hazing, identity theft, grandfathered in medical licenses, harassing by retaliation is discrimination. It is a facade of legal 'shady' business practices and polices. Sadly, they are hateful practices by employees in the HISC network for $$$ too. Thanks be to God, many have successfully litigated to alert people, citizens in the Untied States of America. Baltimore, Maryland, San Francisco California-Alameda County, where the penalties against HISC dba as Home Instead, Inc, and dba as Bidwell Home Care Services in federal lawsuits affirm the truth, kindness, and protection of people in the U.S.A.

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10:17 pm EDT
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Home Instead Senior Care dishonest employees

My sister in Baton Rouge, LA signed a contract with At Home Instead to care for her husband. After a few weeks she discovered money missing from her purse. Then she discovered more money missing from a file cabinet. That employee resigned the next day. Their employees are supposed to be thoroughly investigated and bonded. My sister called the next day to report her losses and that is when she found out that employee had suddenly resigned. Then another employee was sent. Then she missed 7 expensive towels and a purse missing. She again reported this to the director of the business and she was told that that employee had suddenly resigned. She also has missing jewelry. Then a check was stolen and forged for $1, 250.
It was made out to someone and cashed. She is now trying to recover her money through the bank. This Agency should not be allowed to continue in business. They hire dishonest people who take advantage of people.

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12:27 am EDT

Home Instead Senior Care disappointing

They've been with us for six months. We chose them because they had a great reputation and we were promised to always get help each time we needed it. My mother can't walk so she needs a caregiver. But this morning a lady from their office called me and said there were no caregivers. That was sad to hear. I'm sure they have a lot of caregivers in our area. I have to do something with my issue.

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Corinne @ roses of Mary on Twitter.com
Corinne @ roses of Mary on Twitter.com
Melville, US
Jan 27, 2018 9:14 am EST
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Thanksgiving for Pensacola, Florida's courageous commentary. As I as was discriminated due to religion, my Judaeo-Christian practices and beliefs, as I continued to 'fight the good fight' for of on Good Friday, Sunday, which includes Easter and Christmas Day. Good people - citizens are a protected class. Discrimination at Home Instead, Inc. dba as Homes Instead Senior Care(HISC) franchise dba, I endured suffering, demoralization, and discrimination due to religion at the Home Instead Senior Care franchise site in Fort, Myers, Florida. Another courageous woman in Pennsylvania suffered discrimination due to her religion as well - successful litigated her lawsuit and won in the District Court for the Eastern District of Pennsylvania- docket no. 2:17-cv-05070-CDJ. The press releases on the U.S. Dept. of Labor Equal Employment Opportunity disclosed due to continued discrimination of bias, sex, religion, and retaliation at Home Instead, Inc, dba as HISC, and other names. The public information released for all due to the numerous discrimination cases, of hazing, identity theft, grandfathered in medical licenses, harassing by retaliation is discrimination. It is a facade of legal 'shady' business practices and polices. Sadly, they are hateful practices by employees in the HISC network for $$$ too. Thanks be to God, many have successfully litigated to alert people, citizens in the Untied States of America. Baltimore, Maryland, San Francisco California-Alameda County, where the penalties against HISC dba as Home Instead, Inc, and dba as Bidwell Home Care Services in federal lawsuits affirm the truth, kindness, and protection of people in the U.S.A.

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10:17 am EST

Home Instead Senior Care Unethical behavior

I am now an rn with a bsn. 22 years old.
Took this job during nursing school for supplemental income.
It was the worst mistake!
I fully regret working for the dallas redoak office.
The company does not provide enough quality training to perform your job adequately. This will leave you in many situations where you are helpless to the client you are caring for and will leave you in an unsafe situation.
They honestly don't care about the quality of care they provide to clients. Whilst the management are friendly enough to your face, they do not make an effort to actually deal with any grievances.

They also do not respect the hours you are available to work.
I had them call many times and ask me to pick up extra shifts last minute. Although they say it is not mandatory, they will make you feel like crap for not saying yes each time.

They do not pay for your gas.
I often drove over 45 minutes to see clients after I told them I was only willing to go 25 miles away, they do not reimburse you for driving to and from the clients. Sometimes, I was only there for a few hours, making under $40 for a workday after driving over 2 hours. Not worht it. !

They only pay $8.75 and refuse to pay more.
Not only do they pay a ridiculous minimum wage, but they charge the families over $35 an hour for your services, leaving the family feeling like they need to get the most out of their money or wanting you to do more than you were assigned to do.

Run the other way!
Do not apply here if you have any self respect.
This job will drain the life out of you, especially if you are a young person.

The management are hell!

Apply to a hospital if you want to work as a caregiver. Become a pct instead, it is wayyyy more rewarding than working for this company.

If you are even thinking about applying here or having your family cared for by them, you can contact me and I will let you know exactly what you can actually exepct.

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Corinne @ roses of Mary on Twitter.com
Corinne @ roses of Mary on Twitter.com
Melville, US
Jan 27, 2018 9:16 am EST
Verified customer This comment was posted by a verified customer. Learn more

Thanksgiving for Pensacola, Florida's courageous commentary. As I as was discriminated due to religion, my Judaeo-Christian practices and beliefs, as I continued to 'fight the good fight' for of on Good Friday, Sunday, which includes Easter and Christmas Day. Good people - citizens are a protected class. Discrimination at Home Instead, Inc. dba as Homes Instead Senior Care(HISC) franchise dba, I endured suffering, demoralization, and discrimination due to religion at the Home Instead Senior Care franchise site in Fort, Myers, Florida. Another courageous woman in Pennsylvania suffered discrimination due to her religion as well - successful litigated her lawsuit and won in the District Court for the Eastern District of Pennsylvania- docket no. 2:17-cv-05070-CDJ. The press releases on the U.S. Dept. of Labor Equal Employment Opportunity disclosed due to continued discrimination of bias, sex, religion, and retaliation at Home Instead, Inc, dba as HISC, and other names. The public information released for all due to the numerous discrimination cases, of hazing, identity theft, grandfathered in medical licenses, harassing by retaliation is discrimination. It is a facade of legal 'shady' business practices and polices. Sadly, they are hateful practices by employees in the HISC network for $$$ too. Thanks be to God, many have successfully litigated to alert people, citizens in the Untied States of America. Baltimore, Maryland, San Francisco California-Alameda County, where the penalties against HISC dba as Home Instead, Inc, and dba as Bidwell Home Care Services in federal lawsuits affirm the truth, kindness, and protection of people in the U.S.A.

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3:49 pm EST

Home Instead Senior Care All this company is about is taking money, from the elderly

Its ashame companies like this exit. I had an aid that seemed okay with me. But all of a sudden the irresponsible company left me hanging with no help. They said the girl quit. Don't know why. I didn't know what I was going to do with my dad. And to beat all they sent me a Bill for 700.00. I always paid when I received the Bill. But this company needs to give it up. I can't believe they treat elderly people like this. Money is all they care about!

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1:46 pm EDT

Home Instead Senior Care racist

I urge black Americans to don't apply for employment here. I applied here and I had no bad reference and everything they required was legitimate and truthful. But I was turned down the job because of my race. I stand by that because I went on my interview with Kristy Kelly and they were having a class that contain all white employees NO Blacks! The pay rate is horrible $7.50 hr... she called every reference and got no complaints... These are references I had for 5 years and not one of them had no negative factors to say. But I was still denied a job. Which I'm grateful that I didn't get hired because they are racist. Mrs. Kelly barely wanted to shake my hand.i came 15min early and dressed professional. Its horrible Mississippi still have racial profiling going on. I'm praying my state...

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Holleran
, US
Oct 18, 2015 11:43 pm EDT
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Lisa Of Home Instead of Oakmont is very much a RACIST tom holleran

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Home Instead Senior Care Treats Caregivers Horribly

Home Instead Senior Care in Hemet treats employees badly. ANYONE can work there. It's all about the client though cause they're payin the big bucks.
As a caregiver there, I have witnessed first hand someone being treated like the ### on the bottom of the owners shoe. Oh, not to your face no. You're lied to.
This is a Christian based business. Seriously? I thought Christians shouldn't bear false witness. No.
Do not become a caregiver there. Other workers will scheme and lie about you. Do not depend on this place if you have bills to pay because that office couldn't care less what the needs of the caregivers are.
If you think you'll be respected there as an employee, youre wrong.

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Home Instead Senior Care Beware potential employees

I am a previous employee, and had several problems with this franchise! They claim to be an non- medical care agency, that is far from the truth! I went to numerous clients homes that I was told that they could walk fine or just needed stand by assistance! And to get to the client for your shift and find they need full hands on assistance! This is not safe for the client, let alone the cargivers! We are told over and over never to lift more than 25lbs no matter what, well when you are having to do transfers that the client can barely help you with, that is lifting more than 25 lbs right there! And they also have at least one client that has a spouse in the home, and we were required to care for the spouse as well, or as needed! What is funny about this particular client is that we filled out insurance paperwork for both each day, but the caregivers are only paid for the care of one client wich is a measly 9.00 an hour! So, it seems they are ripping the caregivers off anyway they can! Also, the scheduler is very rude and unprofessional, if you ever say no, be prepared to get no hours! Plus, everyone needs time to relax away from clients no matter how sweet they may be, this prevents burn out! And alot of the time I felt harassed by the scheduler for calling me numerous times a day even when I was with a client, and they tell you over and over not to use your cell phone when you are on duty with a client! Then when you do not answer your cell, she calls the clients home! Very unprofessional! I would not recommend this place to job seekers, nor to potential clients for both it is a rip off!

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aasquith
, US
Nov 24, 2015 2:14 pm EST

These ### holes called all of my references, offered me a job. They made me sign a release for a drug test and back round check - they never did the drug test and then they then sent me an email with no signature saying they were going to pursue other candidates instead.

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Design Dep't
, US
Sep 17, 2015 7:33 pm EDT

You've paraphrased me. The majority of HISC cases are way above non medical and belong to CNA or HHA, especially those for Alzheimers care. Pushing is the same as lifting (one would think) and supposedly HISC has a limit of 25 lbs., but sends non certified mere homemakers out on advanced case clients even over 215 pounds. "More training" cannot make someone more able to grapple with this and is blatantly dangerous. Not only that but the office ignored me on many occasions. Got tired of it, and that sits uneasy- your employers avoidance. Bot 'tho, when I sent my quit notice I just the fastest reply, as if I said I was ending them a million dollar cheque.

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Home Instead Senior Care Rotten Company

I worked for Home Instead Senior Care for about 2 months before I quit. I worked at the one in Pensacola, FL on Spring Street. This company (J.C. Nichols) is ridiculous to work for. They hired me without an interview! They simply called me over the phone and told me when to come to "orientation". Orientation was watching a 20 minute video and reading 2 small handbooks. They scheduled me in places far away from my home even though they told me they would give me clients close to my home. They got upset when I told them I refused to go back to this one particular home that was crawling with roaches. They only paid my $8.50 (out of the $20 per hour they charge) an hour and I only got that much because I'm an LPN. Finally, when I called in for one of my shifts, they tried to scare me into coming by threatening to report me for elder abuse (which they cannot do)! I know the job market sucks right now, but honestly its not worth it working for Home Instead or hiring Home Instead. Luckily enough for the clients I did care for, I knew what I was doing because I'm trained as a nurse.

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Corinne @ roses of Mary on Twitter.com
Corinne @ roses of Mary on Twitter.com
Melville, US
Jan 27, 2018 9:11 am EST
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Thanksgiving for Pensacola, Florida's courageous commentary. As I as was discriminated due to religion, my Judaeo-Christian practices and beliefs, as I continued to 'fight the good fight' for of on Good Friday, Sunday, which includes Easter and Christmas Day. Good people - citizens are a protected class. Discrimination at Home Instead, Inc. dba as Homes Instead Senior Care(HISC) franchise dba, I endured suffering, demoralization, and discrimination due to religion at the Home Instead Senior Care franchise site in Fort, Myers, Florida. Another courageous woman in Pennsylvania suffered discrimination due to her religion as well - successful litigated her lawsuit and won in the District Court for the Eastern District of Pennsylvania- docket no. 2:17-cv-05070-CDJ. The press releases on the U.S. Dept. of Labor Equal Employment Opportunity disclosed due to continued discrimination of bias, sex, religion, and retaliation at Home Instead, Inc, dba as HISC, and other names. The public information released for all due to the numerous discrimination cases, of hazing, identity theft, grandfathered in medical licenses, harassing by retaliation is discrimination. It is a facade of legal 'shady' business practices and polices. Sadly, they are hateful practices by employees in the HISC network for $$$ too. Thanks be to God, many have successfully litigated to alert people, citizens in the Untied States of America. Baltimore, Maryland, San Francisco California-Alameda County, where the penalties against HISC dba as Home Instead, Inc, and dba as Bidwell Home Care Services in federal lawsuits affirm the truth, kindness, and protection of people in the U.S.A.

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Home Instead Senior Care Questionable practices of Nurses

Home Instead Senior Care needs to work on the employment process. The indviduals they employ practicing in many types of illicit activity. Erin Wright of Montgomery Al, is one of the individuals; that will and does use illegal drugs and is currently around those doing the same. It would be very careless of Home Stead senior care to intrust such an indvidual to care for anyone medical needs; much less are aging.

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Home Instead Senior Care treat the employees like total crap and lie to the clients

worked for them for a long time never had one complaint from any client i ever worked with always performed my duties well then they hired these incompetent people to work in the office moved up the people who were already there and started treating the caregivers like crap changing the rules as it suites them tell you that you cant have a cell phone at work then call you on it all day call you at a clients house to talk about other clients winch in against hipaa law tell you to come to their office whenever they feel like it and do not pay you for your time and gas lie to the clients to suite their situation saying that clients are number 1 then lying to them on the phone i am in the process of filing complaints with the labor board and the state for various reasons they don't give you lunch breaks or even a ten minute break when you work an 8 hour shift you better hope you have some experience when you start working there cause you get a 3 to 4 hour training and on your own time you have to do it on your time just like everything else on your own time no compensation what so ever FAMILIES DO NOT HIRE HOME INSTEAD SENIOR CARE FOR YOUR LOVED ONES THEY HIRE PEOPLE OFF THE STREET WITH NO EXPERIENCE THEY SEND INCOMPENTENT PEOPLE DO CHEESY BACK GROUND CHECKS AND EVEN WORSE IS THEY HIRE OFFICE STAFF THAT ARE WORSE NO EXPERIENCE CALL TO CLIENTS HOUSES TO TALK ABOUT OTHER CLIENTS IS AGAINST THE LAW the worst company i ever worked for never got one paid day off no medical benefits do not work for them do not hire them for your loved one BEWARE

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Design Dep't
, US
Sep 17, 2015 7:43 pm EDT

In Idaho too I think this company kills off the good workers but the main problem I no longer could put up with was casual uncaring, even in the face of gluing unqualified jobs onto mere uncertified caregivers- mostly CNA type work that homemakers are not trained for, nor could ever be paid enough for. I did not expect this, but HISC (at least the franchise in 83814) did not delineate the distinctions. How can people be expected not only cop but excel in pushing around 215 pound clients (who plainly need advanced care) when they were originally prepped if not assured they'd not be held tenable to lifting a limit of a mere 25? Lip service; use you 'til you burn out. I AGREE. If you make it that way without actually throwing your back and whole frame out, getting hurt in the base bargain. No, 'they' do not listen to the clients or workers, I KNOW this. So funny: boy, I sure did get a response and a fast one after I sent my quit notice. And neither did they care to find out why nor to keep me.

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Do Not Work Here!
Olympia, US
Mar 30, 2013 7:34 am EDT

I too have worked for home instead in olympia and must say all the above are valid complaints. All I can say is you get what you pay for and if they don't pay up they end up losing some of the best employees who should be as valued as the clients that are benefiting from their care. There is total lack of communication amongst the office staff. Repeated calls to the point of obnoxious only to relay the same information over and over again with some variation or contradictory information. They demand so much as part-time work and yet we are never rewarded for our hard work unless you consider 'verbal' praise over and over again as a reward. Also known as lip service. They use you until you're burnt out. I guess if they don't really listen to what the clients have to say why would they listen to the care givers? We are only their direct care provider right?

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Home Instead Senior Care Don't care about their worker or Client's

The worse company i have ever worked for in my life. I would never recommend Home Instead Senior Care/st.Louis to anyone. They work you to death and they pay you a little of nothing while they make the big bucks. Do they care about the worker or clients? No and no . I started working at Home Instead because i love working with elderly people and i enjoy making a different in somebody life. I started at $8.00 hour and two years later I'm still at $8.00.(RIP OFFS) They never call you in the office and say we appreciate the work you do.When you take off or go on vacation they have the nerves to say think of your client when taking off. I thought that is the reason why you have other caregivers to fill in. Do they check on the client to see is everything going ok? NO they don't but if the client decide not to pay they want to run them down.

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Home Instead
University City, US
Jul 10, 2012 12:42 pm EDT

While we regret that this caregiver had a negative experience with us, we do have many satisfied caregivers that have been with us for over 10 years. We also believe that we have reasonable & fair policies in place for both the seniors we serve and the caregivers that serve them.

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Home Instead Senior Care unprofessional

I worked at home instead senior care for over a year and I must say I was one of the very few good skilled care givers that they had.I would not recommend home instead senior care for your love ones or the ones you hold dear to your heart simply because they dont care what type of people they hire but they are all about making money and themselves.They dont even care about there employees especially the ones like me who were genuinly compassionate about my patients, taking good care of them and making sure I always did a good job.Its so sad how they short change there employers who work overnight by paying them 65 dollars for 12 hours a night..They are by far my worst employer ever i promise.What really hurt me soooo bad is recently I needed them to fill out a verification form stating that i am longer employed with them so that i could get health benefits at no cost for my children.They told me to leave the form and they would sign it on verification day which is thursday so i left it and they were suspose to fill it out and fax it to human services and they never did.I called them and ask them why they didnt sign the form and fax it.They put someone who said she was the operater of the company on the phone and she was real cold to me.She said we choose not to sign yours, she said the company didnt have to if they did not want to.How unprofessional is that.I was a good caregiver for them and they did me like that all because I left there company to find better opportunities.How unprofessional but what goes around comes around and I want to give all of you the benefit of knowing that they are no good for your love ones And i mean that from my heart because I care about others.I hope they go down because they dont deserve to be in business

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pumkinbrat51
San Luis Obispo, US
Apr 10, 2015 4:40 pm EDT
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I was an employee with this company in California I had a bad fall resulting in my shoulder being broken. I called the office they took me to urgent care they discovered my shoulder was broken but instead of sending me to the hospital to get it fixed they sent me home with pain pills and a sling. My boss was there and could have authorized it, but instead she took me home. 12 days later a family member came to check me I was in bad shape in pain, hadn't eaten or showered. they took me to the emergency room. I was admitted that night and had surgery the next day. Not only was my shoulder shattered but the bone in my upper arm had to be replaced. The surgeon said he spend 30 minutes picking out bone fragments from my arm. I spent 4 days in the hospital and no one from the company called came by or sent a card. I was then sent for rehab at facility, my surgeon recommended another surgery workman comp dragged their feet., after 3 months in rehab I was sent to a board and care. Now I have an attorney. I also have nerve damage so I can only move my arm from the elbow down on the right side. These people could care less about their employees. As of April 8 it was 2 years I still have and I am at the board and care since can no longer care for myself as I should. As clients or employees stay away from them. Far away.

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Unknown Abused Employee
, US
May 01, 2012 3:06 pm EDT

i so agree with you, Home Instead Senior Care did me the same way I had a client whom was starting to be dead weight and I called them several times making them aware of the situation and telling them that my back was starting to hurt. Well, a month later after getting off my shift, i came home with a very very painful back ache, went to the emergency the next day and discovered I had a bulging disc. I called the office reported that the doctor said no heavy lifting for two weeks, they told me not to come for two weeks and that if I had the slightest restriction when i got back I would be fired. I couldn't get Workman's Comp because I didn't follow "their protocol" and no unemployment! I just started work and they are acting all funny with me, i guess because my client told them she didn't want any other caregiver coming out besides me, but anyway they haven't given me hours so I been out of pay for 4 weeks so i finally decide to apply for food stamps and same thing as you they gave me the run around for a whole week! I went up there personally and waited until it got faxed. everyone ignored that i was sitting there. Later, Did you know they told me they don't need me in here waiting with my kids so i need to get out! them a##holes kicked me and my two babies out not giving a darn that we had no food! for 2 years I have been so loyal i didn't even accept any private offers from clients who totally hate Home Instead but only use them because they are bonded and stuff i literally saved them up to 10 clients by telling them to stay, but now if i see them I will save them from a huge mistake as well as anyone looking to be employed by them.

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Home Instead Senior Care liars misguided

Home instead senior care in corpus christi BEWARE! BE VERY SCARED! does not listen to the clients. Would rather ask there caregivers if the client is telling the truth or not. They fill out paper work blank and has the caregiver sign. They have in there contracts if a caregiver does not show up they will come themselves immediately. LIE! Caregivers give 2 wks notice to company and don't tell the client until the last minute. HORRIBLE BUSINESS SKILLS! VERY DANGEROUS! VERY UNPROFESSIONAL!

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Doreen Bendik
Altamonte Springs, US
Feb 22, 2013 8:50 pm EST

I worked for them for 4 months and did a excellent job. I even had clients families call the office to tell them what a great job I was doing. Then one day they assigned me on a case where the man couldnt walk. They didnt have the proper equipment for me to transfer him out of bed. His wife said he was having a bad day. She had just told me that she got rid of another agency because the caregiver dropped her husband. Then I told her I couldnt walk him to the bathroom without a wheelchair and I had to call the office. She said she didnt blame me but she had already told my agency to send a man which they didn't they sent me. When I called the agency they sent somebody else to take my place. One week later when I went to the office they terminated me because they said it looked bad on the company. Well dont you think it would have been worse if I dropped the man. I know in my heart I did the right thing. All I know is this company did me wrong. Now they told me they sent a man only 2 days a week and the other 3 days a girl. And so far everything is fine. They said he was having a bad day when I was there.

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jayjb
State College, US
Mar 06, 2012 1:36 am EST

On the liar note I had a employee from home instead call in a false complaint on a delivery that I did there which puts my job in jeopardy starting with a five day suspension, she accused me of throwing boxes of paper which are 50 lbs each difficult enough to pick up never mind throw? when she sits at a desk that she can't even see out the door but says she witnessed it?

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Madelne
Corpus Christi, US
Oct 30, 2011 7:51 pm EDT

This is simply not factual, I've known the Home Instead Senior Care management for many years. They are reliable, trustworthy and always there for their clients, caregivers and the medical and elder care community. This sounds like a disgruntled person that has a axe to grind over an unrelated business matter. The quality of care of this company is excellent, I have referred to them, used them for personal family and would not hesitate to do so again.

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Home Instead Senior Care Not paying office staff

I worked for Home Instead Senior Care for 2 years. I worked in the office as a scheduling coordinator. When you are hired they put you on salary. They dont tell you that you will be working 55+ hours a week, you will NEVER leave a minute before 6pm. You will stay till all shifts are filled (even if it is not your clients). Some nights we would work till 8-9pm. We were not payed any time over40 hours. Our position as scheduling coordinator was not a supervisor position, so there should of ben time half paid for all those hours. I and several other woman have filed with the labor board and we know HISC will have to pay for all the hours not payed. Not to mentions, they hire unexperienced caregivers and will look the other way if caregivers have a criminal past. I would NEVER use HISC to watch my worst enemy!

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kiadiva
Irving, US
Nov 23, 2011 4:10 am EST
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I strongly agree with you and i couldnt agree with u more

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Home Instead Senior Care Staff

Did you ever hear the ole saying, "You get what you pay for"
Well that just is not the case with this Home Health Care Provider.
They charge you or your Insurance Agency way to much money
and they dont pay thier Home Health Aid's but just a few penny's
more than Minnum Wage.
I droped this Company like a HOT Potato when I found this out
and pposted on CL for a private HHA / CNA and found a wonderful
person to assist me in my home at a fraction of what Home Instead Health Care
was charging My Insurance Company and I am geting beter care and a very clean house.
Did you know Home Instead dont even offer thier Aids Medical Bennifits?

I URGE you to stop using this Company and hire your own HHA/CNA I did..

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