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4.2 11299 Reviews

Home Depot Complaints Summary

231 Resolved
2153 Unresolved
Our verdict: With Home Depot's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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10:36 am EDT
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Home Depot veteran's discount

I have been a staunch supporter of Home Depot but they have now lost me as a customer. I was told today that the Home Depot would no longer recognize my Veteran's ID for their 10% discount because I am not a "disabled" Veteran. What an insult! I did some research and only 7.3% of living Americans are a military Veteran or on active military duty. Home Depot should be ashamed of themselves for not recognizing all military Veterans who have served their Country. I was on active duty on a submarine during the Vietnam war and fortunately was not physically injured during my service and was honorably discharged so no military discount? So henceforth I will be a Lowe's customer where they value the service of ALL Veterans.

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The Truth You Must Know
, US
Oct 13, 2015 12:28 pm EDT

"So henceforth I will be a Lowe's customer where they value the service of ALL Veterans."

Apparently Home Depot and Lowes have the same policy: http://themilitarywallet.com/home-depot-lowes-10-military-discount/

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10:07 pm EDT

Home Depot contractor service & installation

Hot Water Heater purchase/installation ON 10/5/2015. I was told by Home Depot to call their installation line to have someone come out and look at everything. I called and they (Brother's Heating & Cooling- who's contracted by HD) were who answered. Issue 1: The installer said that just the installation was going to be $1385. $1000 install + $385 to rewire it b/c the gauge of wire I currently have is pulling to much power. I was in shock and told him I'll have my neighbor put it in. He said "You can't do that! If you do, it could cause a fire and the warranty will not be covered." I said "I cannot justify paying almost 3x what the water tank is worth just to install it. HD has a installation video tutorial on their web page." He says "Again, you cannot install this yourself. It is not advisable." By scaring me and having me think I had no other choice (this is my first home and the first time I've ever had to do anything like this), I had him install it. Issue 2: After installation, he told me that the electrician was on his way (that was at 12pm). He asked where I wanted the old tank left and I said at the road for pick up was fine. He then left, didn't leave a card and the phone number on my order was listed as NJ and out of service. Issue 3: (3.5 hrs later) the electrician shows up (ARS is company name). He tells me that he CANNOT rewire it. Said that he had no idea what he was walking into b/c the installer never communicated any of the information necessary to do the job. He said there was water under the house, and the installer knew it b/c he had to look under there himself. He also said that they BOTH should have been together to go over the wiring BEFORE the install took place, due to instances just like this one. Also said that IF he did rewire (without help), he would have to put a hole in the wall and the floor to get the wire routed properly. Issue 4: I missed a FULL day of work due to the way things were improperly handled. Issue 5: The electrician asked why I purchased the water heater, then scheduled the install. I told him that I was going by what HD told me after the purchase. He said that they should have had me reach out to a HD contractor first because contractors supply the water heaters also. "It is a cheaper option because we get a discount for buying so many. That might be why they probably didn't do that. " (This being my first home & water heater purchase- they knew it and it put them at an advantage). Issue 6: He said that the installer should've been given me the 'option' to get another water heater to accommodate the current pull (for 3800 watts) BEFORE installation, and AFTER the electrician had the opportunity to look it over with him. He also said that since the installation shouldn't have been handled the way it was, I should take the tank back (after I get correct one), get a full refund by HD and Brother's Heating & Cooling for install and get another tank. But since the old tank was already disposed of, he didn't want me to be without hot water so he was going to just wire it as it is. He told me that he was going to be sure I was taken care of by finding a 3800 watt tank, so I wouldn't have to rewire it. Issue 7: I paid $385 for a service that was never provided. Issue 8: When the electrician left, we walked outside to find the deck scratched from the door to driveway. He said "I'm surprised this happened. He should've used a dolly." Well, obviously he didn't. He also sat the old tank down once on the deck, and again on the concrete driveway causing rust spots and stains. Also scratched the last board pretty good as it was dropped down. When walking back in the house, I noticed that the stone tile had also been scratched by dragging the tank. I couldn't believe it. Well, the electrician left me his card and told me that he would let me know when he found a 3800 watt tank and that I needed to contact HD for a full refund due to service and damages. When I went to see where he put the old water heater was, I found it in my flower bed. I contacted HD's Asst. Mgr., Jennifer, regarding the issues and damages stated above. She apologized several times, since Brother's Heating & Cooling in contracted through them. I told her I didn't feel that I should have to pay for an installation that technically shouldn't have been done in the first place, per the electrician. She said that she would put in a complaint and get back with me with a claim number. She called me back with a claim number and said that Brother's Heating & Cooling will be getting in touch with me regarding a solution within 1-2 days. Issue 9: Now 4 days later, I have still not heard from anyone. Issue 10: Currently, the water heater/install would not pass inspection due to the gauge of wire being to small for the tank. (NOTE: There were so many issues regarding service & install, that I may have left some things out. If/when I remember anything else, I'll be sure to add.) Desirable Resolution: I want a full refund for tank and installation. I also want the correct 3800 watt tank installed, my deck repaired and stains removed from my driveway (no charge).

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10:04 pm EDT

Home Depot vet discount

Went in to pick up a few things (Over 50.$ ) gave my id showing that i'm a vet and was told by women at counter that my id wouldn't do as it did not match the pictures of cards they accept, i guess the id's the va give to vets aren't good enough.Thats the only hd store i have ever had trouble with, i guess medina, ohio don't support this countrys vet's.Will never go back to that store.And if your a vet you'll not get anywere with them, i recommend boycott of them.

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11:05 am EDT

Home Depot interview

This occurred on 10/01/2015 at 1:30 pm I submitted an application to work at home depot and was selected for an interview. Got an email confirming my interview date and time as stated above and showed up 10 minutes early. Reported to the appropriate desk, a manager was contact, I was told to go to "the training room". I waited in the training room for about an hour, and the manager (who is in the same store) never bothered to show up. None of the workers seemed to know where the manager was or seemed to be willing to help me. Finally, I explained the situation to a woman at the service desk I had checked in at, left my name and phone number, and left. I missed a class to be at this interview and could've attended had I known the manager was not going to show up! The store did not contact me, so I called corporate to report the incident. The representative pulled up my details and I found that the store had changed my interview date/time in the online scheduling form to show that I had simply not shown up, rather than what actually happened. Luckily for me I have emails confirming the aforementioned date and time. The lady at corporate told me she was going to get her manager on the line and to hold for a second, at which point she hung up the phone. I was polite, respectful, and my intentions were to help the business going forward. I was obviously not given a fair chance at obtaining the job and will never do business with this company again.

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12:17 pm EDT
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Home Depot fun funds card for met employees?

I am writing with regards to an issue with a MET employee. I do hope you know what I am talking about because when I went to live chat, they had no idea what "MET" was as I was told things are done differently in some stores versus others.

Anyway, the store is #6528 located in Harlingen, Texas 78550. This particular store has a "MET Team" and from what I understand, every month or so a "Fun Fund" or "Fund Fun" Card is issued to the Head of the Met Team, in turn these funds are to be used on the Met Team employees as a gesture of appreciation for all their hard work from corporate. I believe this is done on a monthly basis or perhaps I'm incorrect how often these funds are available. Regardless.

The head of the department, Juan I believe is his name, uses it to buy his crew tacos for breakfast as soon as the funds become available, however, these are not your good old wholesome home cooked tacos you would expect to get from a restaurant, they are tacos purchased from a Stripes convenient store and that's it...that is all they get. Sure, perhaps 2 weeks or 3 weeks later, he will get them pizza for lunch but not Pizza from Pizza Hut or Domino's, oh no, this is pizza from Little Caesars, Hot n Ready for 5 bucks a pop...What, the most he spends on them is lets say 50 bucks, tops. Well, what happens to the rest of the money? From what I understand, 300.00 if not more are put in that card. Sure, he goes out to eat all the time with his little female friend, who also happens to work there, at Denney's, Texas Road House, who knows, perhaps even Olive Garden, while the other guys, "Mehh..I'll get them tacos again next time around." Seriously!

I think this needs to be looked into more carefully because it is not fair to these poor guys who bust their butts working really hard for a couple of measly tacos while they are enjoying the good meals. If anything, personally, I think each employee should get their own card, it doesn't have to be much, a gas card perhaps to help with expense to and fro work or a gift card from Home Depot would even suffice so they can purchase themselves a tool or even just paint for a project they may have, a little something to say, how much they are appreciated because quite honestly, this guy doesn't care about the employees that are supposedly under his wing...Lead by example, but he doesn't lead, he just orders, which is probably why he is the supervisor but still. Even the supervisors get their hands dirty once in a while.

Please take this complaint into consideration because I truly believe the employees at this location are not being treated fairly. And, no, I'm not an employee there, just a concerned relative of one.

Perhaps you may even consider doing/having an "Undercover Boss", who knows what else he may discover.

PS. If this does not apply to you, will you please forward it to whomever it may apply. Hope to hear from you soon.

Sincerely, and with deep regrets,

Anonymous.

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9:48 am EDT

Home Depot former employee hurt at work

Hi my name is Jody Clymer I worked for Met at the home depots. I worked for home depot for almost 4 yrs. I loved my job and I was a great employee. All my reviews were promotable. And I got bonus for thàt . little over 2.5 yrs ago I was injured in store 931 lifting a wet bag of soil. They sent to drs after drs and none would listen to me when I told them where the pain was. In theiddle of my ### it was a stabbing pain. I went thru therapy, shots and no relief. They keep lookin at my back and I would tell them in my butt. I had MRI cat scan of my back and showed Nothin. Of course that's not where it hurts. I was told that becauße I said my back that there not paying for it. They made me look like a fool. The drs and Hr were nasty never returned calls always said they never received paper work. Well long story short the last Dr released me said there was no more to b done wouldn't give me medicine and said I could work 8 hrs. I am 46 yrs old I walk for about 10 mins I can't walk no more
I can't sit for more then 15 mins there's days I can't even get up. June 17 I woke up and went to get out of bed and fell to the floor I couldn't walk I was in so much pain now it's shooting down my leg. Went to hosp they did nothing but shoot me up with pain meds told me to c a dr. Now I'm in so much pain I can't walk I'm in a wheelchair. I have a friend who is a chiropractor I went to his office they had to carry me in cryin. He took an X-ray of the hip area where I've been telling home depot drs and found that my bottom disc is lodge forward on my spinal cord punchin nerves. Now that was June it is now Sept and I still havnt seen a Dr because of home depot. They still havnt approved it. Like I said this has been going on for 2.5 yrs. I hav no income, I'm homeless living in a garage I've lost everything because this is how they treat their employees. I dedicated my time to them and this is what I get in return. Thought we were family Frank isn't that what preach? I wanty life back and I want to b fixed wtf is that to much. Try living like this. Sham on u!

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7:59 pm EDT

Home Depot really bad experience

I went to buy Behr paint as usual to my local store and this associate saw me waiting ( I even had a number and I was next on the line ) but he just went to help another person that came after me and did not have any number. I approached the associate and I told him that I was next on line and I had a number and there was no way he could be confuse since there were only me and the other person he helped on the counter at the same time... I also told him that the correct thing to do was asked for a number or who was next on line...this associate to my surprise did not apologize for skipped me, he instead told me that I had to wait on the other side of the counter.
that answer irritated me ...I am even considering to go to Sherwin William for my next painting needs.
Even though I love Behr and I have been a loyal customer for years I do not want to be mistreat for a home depot associate.
Really bad experience.

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3:24 pm EDT

Home Depot lowered my credit score which was perfect

Apparently having a Home Depot credit card how's up as an ongoing open inquiry on your credit report. It won't show up as Home Depot on your credit report, it will say THD/CBNA. In addition, it is reported as a "low credit card" meaning for people with crummy credit! It states that the open inquiry will go on for at least 3 yrs.
Also on my credit report, it shows Chase Bank, Citibank, and Discover, and Sams Club ALL as open inquiries for the next three years.
How did I find this out?...went to open a Lowes account and they denied me even though I have excellent credit, never even a single late payment in 60, yes, 60 years! Requested a copy of my credit report and found this on there. After research online found thousands of complaints about this. Now my score was lowered and I can't get another credit card! Can't call them because there is no number, have to write or submit online with Experian, Equifax and Transunion to request they be removed.
This applies to all furniture stores, store cards like Penny's, target, macys etc. Unbelievable!

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9:25 pm EDT
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Home Depot black customers limited in how to pay for services

I am so damn mad right now. I usually don't resort to using social media to vent, but what I just experienced at Slaughter location Home Depot right now is deserving of a media blast. I am a working black professional and went to Home Depot to pay for carpet and tile installation, after finally getting a correct quote from Home Depot Estimate Services. I called home depot earlier today to see if I could use a cashiers check to pay for my items and installation because I have the cash and did not want to pay with a credit card. Upon presenting the cashier check to the cashier I was informed that Home Depot does not accept cashiers checks and if I want to pay for their services I have to use a credit card and bring in cash. What damn kind of sense does this make- why in the hell would I use a credit card and pay interest or bring in $4300.00 in cash when the cashier checks functions as cash. I am convinced this lady did not want my cashiers check because I am black and she assumed it was stolen. My question to Home Depot is- do you inconvenience your white customers by declining cashiers checks and requesting payment in the form of cash or credit card? I am giving the store a one star, but it is not even deserving of it.

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9:28 am EDT

Home Depot husky hu80220 electric pressure washer - problems

Purchased the Husky HU 80220 Electric Pressure Washer 3 years ago (approx) from Home Depot used it 3 times It started to lock up and would not "pump" the water electric motor wants to turn but won't. Called the Manufacturer and unfortunately it's out of warranty.This equipment was not abused. I have tools( American made) that are over ten years old that still work well. They want $65.00 just to look at it. Now I noticed there's a whole lot of problems with these pressure washes from locking up to the wand leaking. I want this thing fixed, replaced or my money refunded. I could understand if it were mistreated I work hard for my money and know how to take care of my tools.

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8:46 am EDT
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Home Depot milgard windows

So we went and sat down with one of their ‘Window Experts’, let’s call him Joshua. I told Joshua that I had seen these ‘retro-fit’ windows by Milgard online. They are called Bar something windows and are specifically made for doing replacements on a stucco sided house with aluminum existing windows without having to bust out all the stucco. He told us he knew exactly what we needed and we proceeded to get down to the particulars. Dimensions, style, color, glass type, screens, etc… He showed us pictures of the moulding styles and we choose one. Brick Mould I think they called it. During this process Joshua and I discussed the installation process and the fact that when I had seen the video online I was quite positive that I could do the install myself since it looked so easy. (I have some skills) So when we were done Joshua had us look over the dimensions and sign that these were proper and copasetic. We were told that it would take 4 to 6 weeks and they would be delivered to our home.
Fast forward almost 8 weeks later they finally are delivered and my wife sends me a picture saying the windows are here and I see nailing fins on them! I ask here to take more pictures close up since these look nothing like the Z-Bar windows from the videos and she does and my worst fears are confirmed… these are not the correct windows. I have her call the store to speak with someone about them and a MOD, let’s call him Matt, says that all she has to do is cut the nailing fins off and they will install like the retrofit windows. REALLY? My wife and I go to Home Depot when I get off work and speak with Matt directly and he tells me the same thing. I ask him to provide manufactures suggested methods of installation that clearly depict this process. He tries, but is unable to get the files. Assures me he can do it tomorrow after speaking with the manufacture directly. And at the same time says, “Well you signed the order so I don’t think there is much we can do about it.” You have got to be kidding me? How am I to know that your ‘window expert’ input the wrong SKU code for the window(s) that I requested?
I am contacted by another MOD, let’s call him Ceaser, who tells me to go to the Milgard website and download the AAMA 2400-10 “Standard Practice for Installation of Windows with a mounting Flange in Open Stud Frame construction…” I of course had already been researching the net, speaking with the manufacture and so on and knew this was not going to show the proper procedure. I asked Ceaser to speak with his store manager about getting us the proper windows like we had come in to the store to buy. He says he will pass that information along.
I get a call back from the manufacture and the rep tells me that the windows we were given are the wrong type for our application and that we should get Home Depot to make it right by exchanging them for the right windows.
I then get a call from the store manager whom is out of town at the time, we will call him Johnny, He wants to hear the story since his corporate office has emailed him about my complaint. He listens and then asks if the manufacture said they were going to give me new windows. I said “No, they did not say that. They said they would speak with the dealer, Home Depot, about making this right since the windows I was sold were incorrect for our application.” Johnny goes on to say that most likely the manufacture will not be able to follow thru with their promise of making it right. And repeats to a certain extent what MOD Matt said. We signed the order. AGAIN!? Let’s be real. I trust in the professionalism and expertise of your designated representative to fill out the order correctly. Myself being the customer and not familiar with your SKU numbers and proper terminology would not be able to recognize that he did not give us the Z-Bar retrofit windows like we had requested. But in fact ordered us new construction type windows.
Come on Home Depot, accept responsibility for your employee’s learning curve and do the right thing. Replace these windows with the proper Milgard Z-bar type window and show me that you want to keep my and other homeowner’s business.

Now Johnny the store manager is saying that he will take the windows back in exchange for new windows if I pay a restocking fee. This is ridiculous! Why am I being charged for your employees mistake?

Store #622
Agreement # 365595

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12:05 pm EDT

Home Depot doesn't clean dishes and is only a few weeks old

I would not recommend this dishwasher to anyone. I bought it as a full kitchen set, and really love the rest of the collection. The dishwasher however, doesn't clean dishes. It doesn't have a good "loading system" I just basically am left throwing dishes in there in a very cluttered way, as you can not load large dishes in the front and back of the lower rack. it basically doesn't touch the silverware portion of the dishes at all. So you may as well just leave it empty and hand wash the dishes that go there. Because the washing is so bad on this dishwasher you have to completely rinse the dishes before hand. So I have come to just hand washing the dishes and the washer is now just an item that fills a hole in my kitchen. I plan to return to Home Depot and submitting a complaint with them as I will fell terribly knowing that other people have purchased an item that doesn't work from day 1. Washing dishes two or three times doesn't conserve water at all. We did once decide to just run the washer again, see if it finished the job, it did not and I hand washed them all again.

Very unsatisfied,

Erin

I do wish to know that if this item is pulled or re called, that I want a new one as soon as one is avail.

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1:22 pm EDT

Home Depot Poor customer relations

I am very disappointed in the way Home Depot Credit handled this issue.

Apparently my card was used in February 2015 for 120.00. The last time I used the card (a payoff was in April of 2014)

I get a notification today in the mail, that I am 188 days past due. And Can make a settlement.

I would think, with all the money I have spent in Home depot, that you would have a department that can review this and take the time to reach out to your customers to let them know there is an issue that is out of the ordinary.

My only phone is a cell phone, so no calls were made to me. Yet today 188 days later you sent me a letter... You couldn't send a letter at first indication that this account was past due.. so I could respond to a possible fraud issue and keep my account in good standing.

I own three homes that are in constant repair. I don't always use my home depot card, I save it for bigger expenses so that I can take advantage of your interest free periods. Now to top it off you've closed my account.

I paid the 120.00 that was charged, not even sure who charged it. In addition I paid your 200.00 fees. I did this because I work hard at ensuring my credit is clean.

Home Depot Credit should review how they reach out to their customers in times like these.. We all have cell phones, and our emails receive 100 to 200 spam mails a day.. I only log on to my account if I have a purchase I've made and need to pay off. Again, today was the first time I received notification from Home Depot which worked.

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2:09 pm EDT

Home Depot like working in a prison.. as the inmate.

Location: Tampa, FL
Store Number #: 0256

1. ASM turns it into a prison, this is no lie.

2. No socializing with people on the floor (You will be reprimanded or even written up for a small 20 sec chat with someone. You will also be reprimanded for socializing with someone the ASM does not like.

3. Intentionally Left Blank

4. No mobile phones on the floor, even during operating hours. It's hard to come by a hand held computer, because the daytime associates carry most of them. You are INSTRUCTED UPON HIRE, that you MAY download the app on YOUR mobile phone and assist the customers utilizing YOUR mobile phone, if there is no handheld available. I spoke to a few people who are still employed there, 1 person was written up for using their mobile phone to assist customers, this happened about 2 months ago.

5. When receiving a verbal, they will pull a witness into the room with you and the ASM. The witness usually being just as high and corrupt as the ASM, will lie and accuse you of anything, performance or attendance. Everyone refuses to sign a write up that comes from this ASM and his witness.

6. The ASM will follow you around the store and spy on you from another isle, had you risk chatting with someone. The ASM will also watch you from the cameras or follow you into the bathroom to wash his hands, shortly after he just washed them. He always knows what isle you are on.

7. The music repeatedly plays over and over on the overhead system every day of the week. Having headphones will land you a write up. Having one headphone in will land you a write up. Having softly playing music that a mouse couldn't hear will land you a write up.

8. You have to BE one of the select few, 2-4 day time associates and 2 other freight associates working overnight, who are allowed to play music louder than 50 decibels, the average human speaks 54db from 6 feet away, the music can be heard from 3 aisles over. Candidates who are allowed to listen to music, Hip Hop is allowed, however any other genre, r&b, reggae, jazz, elevator music or love songs, you will be reprimanded or written up.
9. Age Discrimination is big in this place, if it’s not with music, it's mostly about age. Anyone between ages (home depot minimum) and 29 will be treated poorly and likely written up weekly, because well, corrupt ASM. If you are part of the 30-39 age groups, you will be treated poorly like the minim age groups and they will look for something to write you up about, they do not show mercy on you. If you are 40 and higher, you are their best friend and only friend. While the younger age group is exceeding performance, if you are not above 40, not have grey hair or not have wrinkles on your face from aging, you get no respect from the ASM or store manager.

10. No one gets noticed on the night crew. The break room has a TV, majority of the pictures that scroll through the network are all Daytime associates and 3 photos of night crew, which when I say night crew, it’s really upper management, none of the night crew on the lower latter get noticed. Only one award is offered to each person on the night crew when the ASM or management feel sorry for you or try to buy you back in from quitting. Count the number of homer awards night time associate who has been there for a year and compare the amount of awards to the daytime associate who has been there for 6 months.

11. Their pallets consist of birthday cake structure. Large bulk on the outside, consists of larger boxes, in the center of the pallet, 150-200 smaller boxes on the inside; boxes as big as a Rubik’s cube. The pallet stretches 8 1/2 feet over your head. They claim corporate has statistically came up with this, as an average of what needs to be accomplished while on overnight freight, but the handbook or job description does not claim any of this information.

12. Daytime shift have silver carts filled with duties, smaller freight like night time freight crews. Their freight is the smaller Rubik’s cube type boxes. YEAH, they don't do it, they leave it to the freight team. This went under investigation by the store and daytime were supposed to be doing their freight, or consequences will occur. Yeah, they were just teasing, overnight freight is still being forced to do daytime's work.

Some overnight freight members will leave their overstock for you to put up, even if it’s not in your department. You get in trouble if you don’t put up their freight.

13. Rules get bent, broken and made up upon will. You can use the handbook against them, however, that gets over ruled by Store Manager.

14. You must be wearing a polo shirt. Yes because you're sure to impress someone at 2 in the morning with your fancy polo shirt.

You will be wearing this polo shirt in 95+ degree atmosphere. Your gear cannot contain logos. That is of course unless you are fraternizing with the ASM, then surely you can wear a Tampa bay Rays hat, shorts with logo's on them, Dolce and Gabbana visor, or a military hat sporting your favorite clothes brand.

You cannot take your apron off in the store, even if it is 95+ degree atmosphere while you are sporting your fancy but nonetheless, hot, sweat drenched polo shirt. That is of course you are fraternizing with the ASM; in which that is the case, you can walk around the store in your undershirt or wife beater with the other select few overnight; otherwise, expect a write up for taking your apron off.

You are not allowed to wear pants with holes in them, unless of course you are fraternizing with the ASM, then you may join the 2 others in the night crew and 1 other from the day crew who are allowed.

15. They shut down the AC system after a certain time, usually after all of the daytime shift leave, blow dryers are shut off at night. Automatic paper towel dispenser is shut off. Try working in a warehouse at 95+ degrees with no ventilation but the sliding doors to the outside garden.

19. Their freight is usually late by a week (I mean receive it on time and let it sit in the freight area for a week) and they don’t tell corporate about it, it rots in the receiving area until they actually decide to do something with it.

20. Prior to a walk or a DM appears at the store, they will clean the freight floor and make it look nice and neat at least 8 hours prior to their arrival.

They WILL put 2 WEEK OLD freight inside a semi-truck connected to the bay (And I have seen them do this at least twice in my employment there, seeing that the DM doesn’t visit very often), close the truck doors, lock the truck doors, close the bay doors, lock the bay doors and then clean the surrounding bay area. DM is oblivious that almost 2 week old freight has been stash’ed into the truck so he/she won’t see how far behind they are.

22. Store manager is quick to conclude and assume the worst in daytime and night time employees. She will threaten without a cause and she is just as corrupt as the ASM.

24. Part-Timers and full-timers get a minimum of $9 per hours. This is standard, however, working there for more than a year, won’t land you any raises, unless you are fraternizing with the ASM or store manager.

25. Benefits are horrible for part-time and full time employees, they even confess this themselves upon hiring you. You’re better off finding cheaper benefits in the market than here, don’t waste your time.

26. The ASM and lower ended superiors will inform everyone that the DM and Loss Prevention is visiting. This is so no one will get in trouble, however if you do your job like most of us, then this shouldn’t be an issue. The DM needs to pop in unknowingly to catch the ASM and his corrupted witness with their pants down.

Everything I stated has only to do with the overnight ASM, he’s unprofessional, no one likes him. He is running a prison there. The wardens assistant is not liked either, it didn’t take long for everyone to figure out who he was even after working there for 2-3 months. They both go hand in hand.

There are 2 ASM’s that are still loved, the Weekend ASM and the daytime ASM, they are great people and do not buy sides. In fact the weekend and daytime ASM do their jobs and what I mean by jobs is, they will jump on a machine and put up steel beams, pack out freight, help customers, wrap and tag pallets, get involved in teamwork or assist you in your department, work till blood and bone exposed.

The weekly overnight ASM, would rather camp out in the backroom where the cameras are, harass people for no reason. Walk around the store with his mobile phone out, text his wife or call her up just to talk. Follow you as you work (I call this freight stalking). Eaves drop on your conversations from an isle over, spy on you from the cameras, spy on your from aisles over, follow you into the bathroom, follow you into the break room, follow you around the store, write you up for no reason.

I enjoyed working here to an extent. When the weekly overnight ASM was not available, the store went smoothly, everyone works together and people make progress.

When the weekly overnight ASM appears, everyone's tail tucks between their legs, they're scared to express an opinion and frown at his every presence. People shouldn't have to feel this way when they go to work. Being around him really does cause psychological trauma, and he knows he is doing it.

I don’t even think Mr. Menear knows this is happening in his store. Or maybe he does…

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11:03 am EDT
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Home Depot compliance refusal of corporate letter for store credit request

Per your letter from the Hoe Depot Credit Services dated July 20, 2015; I, Benjamin Carson, a valued customer of the Home Depot am writing back to you. In Lieu of a recent store visit to the Home Depot 8548 located at 10301 Martin Luther King Jr. Highway, Lanham, Maryland 20706; in which I held a business-2-business conversation with store manager Laura Aguirre, concerning one of her assistance in the paint department, informed me to purchase a paint sprayer with the wrong kind of paint. At such meeting I presented the enclosed letter to Manager Laura Aguirre and without accepting or viewing the contents of the letter; I was reedy informed I don't want to see no letter; and I am not refunding you a store credit (Manager Laura's Aguirre response).

I am appalled at such a harsh decision coming from a member of personnel holding leadership and managerial status. In addition to this level of unprofessional resolution from Manager Laura; what prompted the decision to disregard corporate recommendation? In the many past visit of shopping at the Home Depot; I have never experienced such poor customer service. I have always received customer service excellence over the phone and in-person.

It is at this time, I sadly regret I have no further need to remain a devout and valuable paying customer of the Home Depot store due to the level of poor, rude, unprofessional, and unsatisfactory customer service received on July 27, 2015. The Home Depot usually provides 100 percent excellence in customer service. However, the service I received on this visit in rectifying a simple request for a refund is unimaginable as well as unacceptable. The transaction would have been conducted within the thirty day return policy established by your company and accomplished by the proof of purchase receipt as well as a corporate letter of recommendation stating the agreement of store credit.

The opportunity and refusal of resolving a short and simply problem creates availability for legal compensation on behalf of company neglect and company policy.

I am a 67 year old service connected veteran, with cancer and chronic heart condition received help from one of you assistance and was giving the wrong information. From that you management disregarded my request and your request when I contact your company on July 20th, for a full refund.

I left the paint sprayer with your company on July 9th.

Thank you for your important time in this very important matter.

Sincerely Your

Benjamin L. Carson
Account Number: Ending in 9261
3316 Lancer Drive
Hyattsville, MD 20782

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Update by Benjamin Carson
Aug 21, 2015 11:07 am EDT

Since my encounter with this manager I have second thoughts about this Home Depot.

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10:59 am EDT

Home Depot workshop for women

My mother and I signed up for the workshop on august 8, 2015 and we walked around the store looking for the workshop and no one knew what we were talking about. We were directed to go to the paint area, then we were told there was no one to hold the workshop. My mother went to complain at the front desk and she was told that they are only human and mistakes happen. There was NO one to host the event . The event was scheduled from 10 till 1130. It was 1105 am we left the store .

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8:55 pm EDT

Home Depot could not return plant

We bought a few plants a month and half ago. One of the plants turned brown and dried up. We went to Home Depot to return the plant and we had the receipt. The customer service rep said that the name of the plant on the tag and on the receipt were different. We searched for both the names on the receipt (Coleonema Diosma) and on the tag (Coleonema Pulchrum) and showed the rep that both are names for the same plant. Another rep came over and spent several minutes trying to find information. It seems that their system only recognizes then name on the receipt but not the name on the tag! Both of them said that nothing can be done about this and we should bring the right receipt! What right receipt? It’s their system that has incomplete information and their reps cannot understand the simple issue that the name printed on Home Depot tag and the name on the receipt are for the same plant! From now on, we are taking our business elsewhere. If you ever buy another plant from Home Depot, make sure the name on the receipt matches what their tag says. Just keeping the receipt with you doesn’t guarantee that you can return the plant!

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4:05 pm EDT

Home Depot hampton bay junk

We purchased a hampton bay lighted solar patio umbrella model # uxm01602c i believe it was may 2014. We are currently in june of 2015 and it is broke. The plastic handle with the crank is cracked and completely separated from everything. We called home depot and was told we had to buy the replacement part or purchase a new umbrella! I don’t want a replacement piece, because i will end up having to buy one every year! This is clearly a design flaw, this piece should of never been made from cheap plastic!

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5:11 pm EDT

Home Depot carpet

My elderly parents had carpet installed by Home Depot less than 4 months ago. It's already showing significant signs of wear and traffic patterns even tho it was under warranty for 10+ years. After getting the runaround for more than 2 months, i.e. ignored, no one would return their phone calls, they were told their claim is being denied as the "warehouse" deemed the piece of carpet is "within range". Home Depot is not standing by the products they sell, ignoring the warranty, displayed terrible customer service and took advantage of 2 people close to 80. Shame on you!

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2:51 pm EDT

Home Depot installation services misrepresentation

I am purchasing a hot water tank from Home Depot Canada and wanted to get it installed. The web site says that they will install same day if you order before 12 noon. It's not until you are ordering it that they tell you it's not available on weekends. Then the price wasn't the same at the store (higher) then online. Then they charge you $40 for a quote on the price of the install. That part is fine but I wanted to know the ballpark price that would be charged before paying for a quote that may or may not be reasonable. They didn't want to give a ballpark until I pressed. Sure enough, they had a pricing available to see, so why the resistance? A basic installation was $215 plus extra expenses. Removing a water softener was $40. OK, sounds reasonable so I order the quote and pay the $40. Sure enough the quote was $215 for the basic install, plus $40 for grounding the unit (that's not basic?), plus $33 for an overflow tube (that's not included or basic?), plus $80 for venting reconnection (that's not basic?), plus $80 for removing the water softener in lieu of the hot water tank as it is a rental (up from the $40 quoted at the store when the store associate was talking on the phone with the installation company). No wonder they didn't want to give me an initial ballpark figure. The one thing Home Depot did that was right was refund me my installation quote fee when i pointed out how crazy the extras were. Unfortunately, some people that don't know any better would pay the extra fees. By the way, did I mention that i was replacing an identical unit that was up to code so there were no additional steps required, just swap out the old unit and bring in the new one. The fitter that ended up doing the job (for a lot less then quoted by Home Depot) said that this job was about as basic as they get and that everything in it should have been a "basic installation".

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Home Depot Customer Reviews Overview

Home Depot is a leading home improvement retailer that offers a wide range of products and services to customers across the United States. With over 2,200 stores and a robust online presence, Home Depot has become a go-to destination for homeowners and contractors alike.

The company has received overwhelmingly positive reviews from customers, with many praising the quality of its products, the helpfulness of its staff, and the convenience of its online shopping experience. Customers have also noted the competitive pricing and frequent sales and promotions offered by Home Depot.

In addition to its retail offerings, Home Depot has also received high marks for its installation services, which include everything from flooring and countertops to windows and doors. Customers have praised the professionalism and expertise of Home Depot's installation teams, as well as the quality of the finished product.

Overall, Home Depot is a trusted and reliable source for all of your home improvement needs. Whether you're looking to tackle a DIY project or hire a professional, Home Depot has the products, services, and expertise to help you get the job done right.

Home Depot In-depth Review

Product Selection:

The range of products available at Home Depot is impressive. They offer a wide variety of items for all your home improvement needs. Whether you're looking for tools, appliances, or building materials, you'll find it here.

Quality of Products:

The quality of the products at Home Depot is top-notch. They only carry reputable brands and ensure that their products meet high standards. You can trust that anything you purchase from them will be durable and reliable.

Availability of Brands:

Home Depot offers a great selection of brands, making it easy to find your preferred choice. They have partnerships with many well-known brands, ensuring that you have plenty of options to choose from.

Pricing:

Home Depot offers competitive pricing on their products. You'll find that their prices are often comparable or even lower than other retailers. They strive to provide customers with affordable options for their home improvement needs.

Price Match Guarantee:

Home Depot has a price match guarantee, which means that if you find a lower price on an identical item elsewhere, they will match it. This ensures that you're getting the best possible price when shopping at Home Depot.

Discounts and Promotions:

Home Depot frequently offers discounts and promotions on their products. They have regular sales events and special deals, allowing customers to save even more on their purchases. Keep an eye out for these promotions to get the best deals.

Customer Service:

The staff at Home Depot are knowledgeable and experienced. They can provide expert advice and assistance with any questions or concerns you may have. You can rely on their expertise to help you make informed decisions.

Responsiveness:

Home Depot prides itself on its responsive customer service. Whether you have a question, need assistance, or have an issue with a product, their team is quick to respond and resolve any problems you may encounter.

Assistance with Product Selection:

The staff at Home Depot are always ready to help you with product selection. They can provide recommendations based on your specific needs and guide you towards the best options. You can count on their assistance to find the right products for your projects.

Online Shopping Experience:

The Home Depot website is user-friendly and easy to navigate. The design is clean and intuitive, making it simple to find the products you're looking for. Browsing through their extensive catalog is a breeze.

Product Descriptions and Images:

Home Depot provides detailed product descriptions and high-quality images on their website. This allows you to get a clear understanding of the products before making a purchase. You can trust that what you see online is what you'll receive.

Checkout Process:

The checkout process at Home Depot is smooth and efficient. They offer various payment options and ensure that your personal information is secure. You can complete your purchase with confidence and ease.

In-Store Experience:

The store layout at Home Depot is well-organized, making it easy to find what you need. The aisles are clearly labeled, and the products are neatly displayed. You won't have to spend unnecessary time searching for items.

Availability of Products:

Home Depot strives to keep their shelves stocked with a wide range of products. You'll rarely encounter out-of-stock items, ensuring that you can find what you need when you need it.

Assistance from Staff:

The staff at Home Depot are always available to assist you during your in-store experience. They are friendly, approachable, and willing to help. If you have any questions or need guidance, don't hesitate to ask for their assistance.

Delivery Options:

Home Depot offers various delivery options to suit your needs. Whether you prefer home delivery or in-store pickup, they have you covered. You can choose the option that is most convenient for you.

Timeliness of Delivery:

Home Depot is known for their prompt delivery service. They strive to deliver your products in a timely manner, ensuring that you receive them when expected. You can rely on their efficient delivery process.

Packaging and Condition of Products:

Home Depot takes great care in packaging their products to ensure they arrive in excellent condition. They use sturdy packaging materials and take precautions to prevent any damage during transit. You can expect your products to be well-protected.

Return Policy:

Home Depot has a fair and flexible return policy. If you're not satisfied with your purchase, you can return it within a specified timeframe for a refund or exchange. They make the return process hassle-free.

Ease of Returns:

Returning items to Home Depot is a straightforward process. They have dedicated return counters in-store, and their online return process is simple to follow. You can expect a smooth and hassle-free experience.

Refund Process:

Home Depot processes refunds promptly once they receive your returned items. They ensure that you receive your refund in a timely manner, making the process as convenient as possible.

Local Community Involvement:

Home Depot is actively involved in the local community. They support various community initiatives and organizations, making a positive impact in the areas they serve. You can feel good about supporting a company that gives back.

Environmental Initiatives:

Home Depot is committed to environmental sustainability. They have implemented various initiatives to reduce their environmental impact, such as recycling programs and energy-efficient products. By shopping at Home Depot, you're supporting their efforts towards a greener future.

Philanthropic Efforts:

Home Depot is dedicated to making a difference through philanthropy. They contribute to charitable organizations and disaster relief efforts, helping those in need. By choosing Home Depot, you're supporting their philanthropic endeavors.

Overall Experience:

Overall, my experience with Home Depot has been excellent. They offer a wide range of high-quality products at competitive prices. The staff is knowledgeable and helpful, both in-store and online. Their delivery service is prompt, and their return process is hassle-free. I appreciate their commitment to the community and the environment. I highly recommend Home Depot for all your home improvement needs.

Likelihood to Recommend:

I would highly recommend Home Depot to others. Their extensive product selection, competitive pricing, and excellent customer service make them a top choice for home improvement needs. You won't be disappointed with your experience.

Value for Money:

Home Depot offers great value for money. Their products are of high quality, and their prices are competitive. You'll get the best bang for your buck when shopping at Home Depot.

How to file a complaint about Home Depot?

1. Log in or create an account: To begin, ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Home Depot. Make it specific and clear, such as "Incorrect Billing on Home Depot Online Purchase" or "Poor Customer Service at Home Depot Store #123".

4. Detailing the experience: Provide a detailed account of your experience with Home Depot. Include key areas such as:

  • The nature of the product or service.
  • Specific details of the incident, including dates, locations, and any relevant staff interactions.
  • Any communication you've had with Home Depot regarding the issue, including emails, calls, or in-person conversations.
  • Steps you've taken to resolve the problem and the responses received from Home Depot.
  • The personal impact of the issue, such as inconvenience, financial loss, or emotional distress.
Remember to be factual and include as much relevant information as possible to support your complaint.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint. This could include receipts, emails, photos of the product, or any other evidence that substantiates your claim. Do not include sensitive personal information such as credit card numbers or personal identification numbers.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of the issue with Home Depot. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, exchange, apology, or any other form of redress.

7. Review before submission: Carefully review your complaint to ensure that all the information provided is accurate, clear, and complete. Check for spelling and grammatical errors as they can affect the credibility of your complaint.

8. Submission process: After reviewing your complaint, click the 'Submit' button to formally file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Following the submission of your complaint, make sure to regularly check your account on ComplaintsBoard.com for any updates, responses, or further inquiries related to your complaint. Engage with any responses appropriately to facilitate the resolution of your issue.

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Contact Home Depot customer service

Phone numbers

1800 628 0525 1800 759 2070 More phone numbers

Website

www.homedepot.com

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