Home Depot
reviews and complaints

I am so damn mad right now. I usually don't resort to using social media to vent, but what I just experienced at Slaughter location Home Depot right now is deserving of a media blast. I am a working black professional and went to Home Depot to pay for carpet and tile installation, after finally getting a correct quote from Home Depot Estimate Services. I called home depot earlier today to see if I could use a cashiers check to pay for my items and installation because I have the cash and did not want to pay with a credit card. Upon presenting the cashier check to the cashier I was informed that Home Depot does not accept cashiers checks and if I want to pay for their services I have to use a credit card and bring in cash. What damn kind of sense does this make- why in the hell would I use a credit card and pay interest or bring in $4300.00 in cash when the cashier checks functions as cash. I am convinced this lady did not want my cashiers check because I am black and she assumed it was stolen. My question to Home Depot is- do you inconvenience your white customers by declining cashiers checks and requesting payment in the form of cash or credit card? I am giving the store a one star, but it is not even deserving of it.

Purchased the Husky HU 80220 Electric Pressure Washer 3 years ago (approx) from Home Depot used it 3 times It started to lock up and would not "pump" the water electric motor wants to turn but won't. Called the Manufacturer and unfortunately it's out of warranty.This equipment was not abused. I have tools( American made) that are over ten years old that still work well. They want $65.00 just to look at it. Now I noticed there's a whole lot of problems with these pressure washes from locking up to the wand leaking. I want this thing fixed, replaced or my money refunded. I could understand if it were mistreated I work hard for my money and know how to take care of my tools.

I would not recommend this dishwasher to anyone. I bought it as a full kitchen set, and really love the rest of the collection. The dishwasher however, doesn't clean dishes. It doesn't have a good "loading system" I just basically am left throwing dishes in there in a very cluttered way, as you can not load large dishes in the front and back of the lower rack. it basically doesn't touch the silverware portion of the dishes at all. So you may as well just leave it empty and hand wash the dishes that go there. Because the washing is so bad on this dishwasher you have to completely rinse the dishes before hand. So I have come to just hand washing the dishes and the washer is now just an item that fills a hole in my kitchen. I plan to return to Home Depot and submitting a complaint with them as I will fell terribly knowing that other people have purchased an item that doesn't work from day 1. Washing dishes two or three times doesn't conserve water at all. We did once decide to just run the washer again, see if it finished the job, it did not and I hand washed them all again.

Very unsatisfied,

Erin

I do wish to know that if this item is pulled or re called, that I want a new one as soon as one is avail.

Per your letter from the Hoe Depot Credit Services dated July 20, 2015; I, Benjamin Carson, a valued customer of the Home Depot am writing back to you. In Lieu of a recent store visit to the Home Depot 8548 located at 10301 Martin Luther King Jr. Highway, Lanham, Maryland 20706; in which I held a business-2-business conversation with store manager Laura Aguirre, concerning one of her assistance in the paint department, informed me to purchase a paint sprayer with the wrong kind of paint. At such meeting I presented the enclosed letter to Manager Laura Aguirre and without accepting or viewing the contents of the letter; I was reedy informed I don't want to see no letter; and I am not refunding you a store credit (Manager Laura's Aguirre response).

I am appalled at such a harsh decision coming from a member of personnel holding leadership and managerial status. In addition to this level of unprofessional resolution from Manager Laura; what prompted the decision to disregard corporate recommendation? In the many past visit of shopping at the Home Depot; I have never experienced such poor customer service. I have always received customer service excellence over the phone and in-person.

It is at this time, I sadly regret I have no further need to remain a devout and valuable paying customer of the Home Depot store due to the level of poor, rude, unprofessional, and unsatisfactory customer service received on July 27, 2015. The Home Depot usually provides 100 percent excellence in customer service. However, the service I received on this visit in rectifying a simple request for a refund is unimaginable as well as unacceptable. The transaction would have been conducted within the thirty day return policy established by your company and accomplished by the proof of purchase receipt as well as a corporate letter of recommendation stating the agreement of store credit.

The opportunity and refusal of resolving a short and simply problem creates availability for legal compensation on behalf of company neglect and company policy.

I am a 67 year old service connected veteran, with cancer and chronic heart condition received help from one of you assistance and was giving the wrong information. From that you management disregarded my request and your request when I contact your company on July 20th, for a full refund.

I left the paint sprayer with your company on July 9th.

Thank you for your important time in this very important matter.

Sincerely Your

Benjamin L. Carson
Account Number: Ending in 9261
3316 Lancer Drive
Hyattsville, MD 20782

My mother and I signed up for the workshop on august 8, 2015 and we walked around the store looking for the workshop and no one knew what we were talking about. We were directed to go to the paint area, then we were told there was no one to hold the workshop. My mother went to complain at the front desk and she was told that they are only human and mistakes happen. There was NO one to host the event . The event was scheduled from 10 till 1130. It was 1105 am we left the store .

We bought a few plants a month and half ago. One of the plants turned brown and dried up. We went to Home Depot to return the plant and we had the receipt. The customer service rep said that the name of the plant on the tag and on the receipt were different. We searched for both the names on the receipt (Coleonema Diosma) and on the tag (Coleonema Pulchrum) and showed the rep that both are names for the same plant. Another rep came over and spent several minutes trying to find information. It seems that their system only recognizes then name on the receipt but not the name on the tag! Both of them said that nothing can be done about this and we should bring the right receipt! What right receipt? It’s their system that has incomplete information and their reps cannot understand the simple issue that the name printed on Home Depot tag and the name on the receipt are for the same plant! From now on, we are taking our business elsewhere. If you ever buy another plant from Home Depot, make sure the name on the receipt matches what their tag says. Just keeping the receipt with you doesn’t guarantee that you can return the plant!

We purchased a hampton bay lighted solar patio umbrella model # uxm01602c i believe it was may 2014. We are currently in june of 2015 and it is broke. The plastic handle with the crank is cracked and completely separated from everything. We called home depot and was told we had to buy the replacement part or purchase a new umbrella! I don’t want a replacement piece, because i will end up having to buy one every year! This is clearly a design flaw, this piece should of never been made from cheap plastic!

My elderly parents had carpet installed by Home Depot less than 4 months ago. It's already showing significant signs of wear and traffic patterns even tho it was under warranty for 10+ years. After getting the runaround for more than 2 months, i.e. ignored, no one would return their phone calls, they were told their claim is being denied as the "warehouse" deemed the piece of carpet is "within range". Home Depot is not standing by the products they sell, ignoring the warranty, displayed terrible customer service and took advantage of 2 people close to 80. Shame on you!

I am purchasing a hot water tank from Home Depot Canada and wanted to get it installed. The web site says that they will install same day if you order before 12 noon. It's not until you are ordering it that they tell you it's not available on weekends. Then the price wasn't the same at the store (higher) then online. Then they charge you $40 for a quote on the price of the install. That part is fine but I wanted to know the ballpark price that would be charged before paying for a quote that may or may not be reasonable. They didn't want to give a ballpark until I pressed. Sure enough, they had a pricing available to see, so why the resistance? A basic installation was $215 plus extra expenses. Removing a water softener was $40. OK, sounds reasonable so I order the quote and pay the $40. Sure enough the quote was $215 for the basic install, plus $40 for grounding the unit (that's not basic?), plus $33 for an overflow tube (that's not included or basic?), plus $80 for venting reconnection (that's not basic?), plus $80 for removing the water softener in lieu of the hot water tank as it is a rental (up from the $40 quoted at the store when the store associate was talking on the phone with the installation company). No wonder they didn't want to give me an initial ballpark figure. The one thing Home Depot did that was right was refund me my installation quote fee when i pointed out how crazy the extras were. Unfortunately, some people that don't know any better would pay the extra fees. By the way, did I mention that i was replacing an identical unit that was up to code so there were no additional steps required, just swap out the old unit and bring in the new one. The fitter that ended up doing the job (for a lot less then quoted by Home Depot) said that this job was about as basic as they get and that everything in it should have been a "basic installation".

Today i recently just got off the phone with the actual store manager, Clay T. Rush and with no resolution, he basically said he would look in to this issue.

Management needs some training in dealing professionally with complaints, to take responsibility, and to do so in an efficient manner.

I am a pro rewards cust that is very displeased with the white settlement store in fort worth and have been for some time now because of their unprofessional practices, first of all i need to be very detail and acknowledge that Janet, J.J. are awesomeness. My issues are with the rental dept and on of the store manager Jesse and the rental dept employee Tony which both are very unprofessional, and being a pro reawads customer feel very uncomfortable when dealing with these two guys, this location location for the store is very convenient for my company and if there where another hardware store close by, i would have already taken my business there because of these two guys now snd in the past. Today's issues had to do with several things, first a of all i had rented a floor sander on this pass Saturday at around 11am and by the time i loaded the rental and materials with no assistance it had to be after 12 noon. Got to the job site which was a good 45 minutes away and got ready to start on the job around 4 when i notice the store gave me the wrong disc for this particular buffer so i had to drive all the way back to this store for the correct one and they said that they would just restart the clock which by that time had to be after 5, i should have just returned the unit and got it elsewhere but didn't think about doing, so about that time it was just too late to go all the way back out to the job. I did out start in on Sunday morning and needed the unit for more time since Saturday was a total lost. I took it back on Monday night without finishing using the machine on the job because i noticed than that they didnt reset the time due to charges that where asset on my bank account, so when i did take it back the tony had quoted that i had tne unit for two days and 10 hours, he stated something like "well if you started the job so late that it wasn't their problem" in a very rude manner, in all reality it was the stores fault in the first place because the store gave me the wrong part to begin with. I ask to speak to the management which was Jesse at the time and he was of no help as well and basically said well you could just simply keep it till tomorrow till 4pm because i was getting charged for it. And acknowledging to myself that i indeed really needed to continue ising the machine because i had already lost so much time due to all this inconvenience, i simply decided to keep it so i when and got more pads and sand paper for it and came back to the rental counter, and was told by this time by Jesse the manager that he couldn't allow me to keep it because they had already closed the contract out. So basically i had to pay over $150 for a rental that i basically couldn't get much use out of, As well as charging me sales taxes once again as they have in the pass even thought im tax exempt as stated in the original contract with this unit. All in all im very disappointed with these guys handling of this whole situation which is now a huge inconvenience to myself and now my customer which is totally aware and completely understandable about my situation with your company, and she now is displeased with your stores handling of this issue.

Very disappointed pro rewards customer,
Francisco Delgado
Solo Vengo Inc.

Wood was cut, but one piece was the right measurment.I complained, Was told by tammy the wood was on her, meaning free.Instead of just recuting the three sheet's of wood to measurement.I should of got this all recut.I had to wait a few hour's while everyone else got the wood cut and it was one sheet.i also had security walking around me and my daughter like i was at fault for this.I want to point out my daughter is 10, Autistic and also half Caucasian I'm from Manhattan NYC.After i waited a few hour's a man said at that time he will not recut any wood.One piece of wood was recut.Everyone else who had the wood geting cut had no complaint's.I found this to be harrasment.When i went to the check out and tammy checked me out she was rude.The security followed me around the store and watched my every move.An employee, joe who's picture is in front of the store follwed me outside, He help's people load and unload building meterial's.He did not offer any help he just follewd me out and looked at me like i was at fault.

I came in the store next week to return liquid nail's because the grade i had was not very good.I also had a few peices of 1 x 2 cut.This was to try and make the project work because my wood was cut way off the week previously.The date is now 4-8-2015.I walked to the service desk.A woman in gray adidas refused me service there.I went to the next lane over a cashier by the name of brent was there and i asked why was i not help'd? he said he don't know and i should of ben help'd.Brent was busy i had to wait in the line.She over heard the conversation and said i can help u sorry.I then declined to go to a racist cashier.Brent rung me up and at the same time he also got an attitude.When he rung my item's up they were put on the floor for me to pick up.At this point i went home and called the store to report this to a manager.I could not get to one.An asst manager by the name of blair spoke with me about this and said we will give u a in store credit of $50.00.He said i just need to give my name at the service desk at check out and i will get it.At this point i said ok i will.When i called the store to see if this was true the service desk said i have no credit there.I asked to speak with blair, He was not there.So i spoke to an asst manager by the name of mike.He also said i had no credit and began to be unreasonable.I said i need to talk to someone else to get this resolved i dont want to talk with u anymore.He hung the phone up in my ear.At this point i've met 3 asst manager's at this location.They were all unhelpful and treating me with very poor customer service.

The next day i called the coorparate office and spoke to a lady and she then transferd me to Blair once again.He again said the credit is there.Not true.When i went to buy some wood and got it cut and went to check out there was no credit there nor was my name written down anywhere instructing the lady at the desk to give me a credit.At this point blair was called up, He told then give me the credit when i come check out.I got there and i was still refused the credit.Finally a lady said give him the credit I heard it.Why wasn't the credit at the front waiting for me? At this time i'm geting a little emotional You guy's put me through so much at this store it aint funny.My 10 year old autistic daughter has to witness something like this! I was given no recipt and i was given a little peice if papper saying $22.50.Was this supposed to be the way i kept track of the credit? even after a lady spoke up for me they still did not want to give me the credit and neither did they contact blair to confirm it like i requested.I was just treated with bad customer service.I left and told coorparate about this and was offered $100.00.After all that $100? the guy agreed to give me $300.00 and that's all that was worth to the coorparate office.I never received it.No one got in trouble either did anyone ever apolagize.

I went to the store 9:15 PM On [protected] before the store closed to get some tool's and glove's.Hoping to avoid rude customer service.Not a chance! a man helped me locate the tool's as i asked for help and a man was watching us in the backround.After i got help i went to find me some work glove's.Again i have my daughter.I tried on a pair, was to small.I tried on another pair then looked up and the same man that was waching me geting help find tool's and sander disc came peeking down the aisle.Why? more harrasment.

I went to the store 6:20 PM on [protected].I had my daughter and a man was in line after me.The cashier in her late 50's then said hey u wana run away with me? i had so many bad experiences here at this store.I kept quiet i was very imbarrassed and asshamed.She made it worse and said oh u gona just stand there and look at me stupid and crazy? Still i kept quit i wanted to pe myself i was so shocked that she kept this going.The man in line after me couldn't beleive his ear's either he shooked his head no.I looked at her no kind of way and said nothing back i just wanted to hurry up and leave.She then did not ring me up she said no bar code is here.Talking about 2 ft x 4ft polystyrene. And looked in the computer for the picture.Made me and my daughter go back and find another one and said i will be here when u return.I know all She just had to find the picture on the computer or send someone else back.I went and when I got back and she was not there like she said she would be.Another lady was there and she was not even logged into the computer to help me she kept making it look like she was trying to log on and could not.HARRASMENT.I went over to the other lane and checked out without any bad customer service.I reported this and said i didn't get my gift card and that i want more than a little $300.00 no one is learning to stop harrassing me in Layton UT.I called and left a message for Frank blake and michele cade called called me.Michele had april call me because i also had an disagreement with chad and his supervisoir shawn over the card not arriving and my new HARRASMENT.April just called me a liar.Mechelle never returned my call as she said she would.A lady from the claim's dept, April called and said i was telling lies it's to far fetched and tried to twist my word's.All u have to do is watch the store video/Audio and it will tell the truth.Now when i call home depot coorparate with my number that's on file it goes strait to a voice mail thank's to april at the claim's dept.Very professional.Told Michele through E mail and voicemail.Said I would receive a call sunday may 31st.More deception.

I shoped at this store since 2001, I've had many bad expereinces.I Decided to start reporting them and still nothing is hapning. Home depot in UT is a very racist place and they wont ever change and you guy's let it ride.I'm trying to not make a big deal out of this but you are not taking this seriously.Thank's Frank/Michele/April/joe cane!/Mike/Tammy/Blair.And everyone else disrespecting me and my little girl.

Totally disgusted!
management needs some training in dealing professionally with complaints, to take responsibility, and to do so in an efficient manner...
I am a pro rewards cust that is very displeased with the white settlement store in fort worth and have been for some time now because of their unprofessional practices, first of all i need to be very detail and acknowledge that Janet, J.J. are awesomeness. My issues are with the rental dept and on of the store manager Jesse and the rental dept employee Tony which both are very unprofessional, and being a pro reawads customer feel very uncomfortable when dealing with these two guys, this location location for the store is very convenient for my company and if there where another hardware store close by, i would have already taken my business there because of these two guys now snd in the past. Today's issues had to do with several things, first a of all i had rented a floor sander on this pass Saturday at around 11am and by the time i loaded the rental and materials with no assistance it had to be after 12 noon. Got to the job site which was a good 45 minutes away and got ready to start on the job around 4 when i notice the store gave me the wrong disc for this particular buffer so i had to drive all the way back to this store for the correct one and they said that they would just restart the clock which by that time had to be after 5, i should have just returned the unit and got it elsewhere but didn't think about doing, so about that time it was just too late to go all the way back out to the job. I did out start in on Sunday morning and needed the unit for more time since Saturday was a total lost. I took it back on Monday night without finishing using the machine on the job because i noticed than that they didnt reset the time due to charges that where asset on my bank account, so when i did take it back the tony had quoted that i had tne unit for two days and 10 hours, he stated something like "well if you started the job so late that it wasn't their problem" in a very rude manner, in all reality it was the stores fault in the first place because the store gave me the wrong part to begin with. I ask to speak to the management which was Jesse at the time and he was of no help as well and basically said well you could just simply keep it till tomorrow till 4pm because i was getting charged for it. And acknowledging to myself that i indeed really needed to continue ising the machine because i had already lost so much time due to all this inconvenience, i simply decided to keep it so i when and got more pads and sand paper for it and came back to the rental counter, and was told by this time by Jesse the manager that he couldn't allow me to keep it because they had already closed the contract out. So basically i had to pay over $150 for a rental that i basically couldn't get much use out of, As well as charging me sales taxes once again as they have in the pass even thought im tax exempt as stated in the original contract with this unit. All in all im very disappointed with these guys handling of this whole situation which is now a huge inconvenience to myself and now my customer which is totally aware and completely understandable about my situation with your company, and she now is displeased with your stores handling of this issue.

Very disappointed pro rewards customer,
Francisco Delgado
Solo Vengo Inc.
300 pepperwood trl
Fort Worth Tx
[protected]

Price was listed incorrectly at 78 cent per square ft. When we asked to purchase 1600 square ft of tiles they said that the price was incorrectly listed and its $2 per square ft. They blamed it on the supplier that they have no responsibilities for the price listed. They will not honor the mistake and will give us $200 off which is not even 10% off the original price, we can get better price with our military discount. I was there for a whole hour speaking to incompetent work named Chris and Roberto. Store Manager is Frank at Lemon Grove Store. Called homedepot.com to talk to the district manager and they could not do anything to honor what they have advertise.

So after working 6 m for them and doing sales and getting recoverys., they don't care about you. So I found a store credit card. Not a credit card. And got it mixed in with my cards and because I used it and that's not all also because I have bought stuff and returned it and had gotten store credit. And they fired me for a 4 dollar credit that I found. But yet I have saved them and made them money. So if you think your safe even with your own credit think again.

I wish I had come here before ordering my patio furniture from Home Depot online! I have ordered several appliances from them online and never had an issue, so we ordered our patio furniture in two different parts. Chairs were delivered UPS and showed up no problem, the dining set was supposedly delivered by Non Stop Delivery the same day but NOTHING was at my house. They said they left it on the porch, we don't have a porch! I was home within 15 minutes of the delivery time so there is no way someone could have stolen a very large box from my driveway without me seeing them if they actually delivered to my house when they said they did. I called Home Depot the same day, they called NSD, who said they would reach out to the driver and call me back. Didn't hear a word. So I called Home Depot again the next day, nothing had been done by NSD, they just said it was left where their notes said. I was told by Home Depot that the resolutions dept. would have to look into it but they were closed for the day. Three days later I call Home Depot again and they try to reach out to NSD AGAIN and don't get any answer at all, this time I'm told they have to open an investigation that takes 10-14 business days before they can even credit me back for the $400 patio set that I haven't received! It would have been awesome if they had started that on Thursday when I originally called! Best part is the cushion covers haven't been delivered yet, but once I get those they are also nonreturnable! Why would Home Depot continue to use this company if they are this bad?! And if they use this company they need to update their policies unless they like ripping people off and alienating loyal customers.

In April of 2014 my wife, who has been an invalid since falling in July 2012, was diagnosed with skin cancer. While the prognosis was not that serious, I decided to remodel my main restroom in the house to make it assisted living friendly, so my wife could have acess to the sink and therapeutic tub and enjoy those amenities as much as possible via a wheel chair. I had also discovered a soft spot in the bedroom floor from termite damage. I was a senior at Texas A&M University (I graduated on May 9, 2014) and didn't have the skill or tools to accomplish this myself. I was a familiar customer at Home Depot and went there to get a piece of plywood to temporarily fix my bedroom floor. Then I asked an attendant if he could recommend a good carpenter to me to do the necessary remolding and floor repair. He told me that the quickest way for a Home Deport employee to be terminated was for him or her to recommend a contractor. He then told me that Home Deport had their own Home Repair service (Statewide Remodeling) and that if I talked to the guy in the paint booth while in the store, that gentleman would tell me "all about it". I went to the paint booth and did as I was advised. The man at the paint booth handed me a credit application and said: "Fill this out andd send it in; if it is approved, someone will contact you. About a month later, I finally heard from Home Depot. They sent me a Project card with a $10, 000. Credit limit with the option to increase it (by December 2014" up to$25, 000 upon request. I called the number on the back of the card to activate it, then I was directed to a lady who told me that she was in Houston, Texas. I described the nature of the remodeling that I wanted-done: The restroom remolded assisted living friendly with a handicapped commode, a therapy tube similar to "Safe Step", with grab bars, a whell chair friendly sink and two soft spots in my bedroom floor, the result of termite damage repaired. I stressed that this was for the benefit of my wife and I wanted the work done by no later than July 1, 2014. I was ready to try to find a job after graduation. I didn't hear from anyone for a month then finally a salesman called. He scheduled the appointment for 1July2014 (in other words; the day I had wanted all of the remolding completed by. He seemed nice enough but the Estimate of the job was $9450.00. My restroom is 5 feet wide by 8 feet deep; this did not include new wall coverings. To get that amenity, it was going to cost a totl of 11, 449.00 (later I disvoered that increased cost had not been included in the ticket. In the meantime, I had contacted an independent modeller from Rockdale Texas who was going to do everything i had asked, PLUS tile the walls and floor, for a flat $9, 000 and no contract. He was also licensed and bonded. The only thing, he wanted his $9, 000 in cash. I had it but was concerned about the possibility of more medical bills because of my wife's health. I questioned the high price quoted by the salesman and he assured me that all of their products were "top of the line" including the therapy tub, and that all of their service personnel were licensed and bonded. Plus, I could pay it out at $256.00 a month. He seemed genuine and presented himself well. Then on July 9th, 2014, the "foreman" from Statewide Remodeling who was assigned to preview the work site at my house showed up. He was drinking a beer, which he carried back to his truck. He didn't seem to know much about construction and we literally had an argument about the repair of the soft spots in the bedroom floor. Noticing that my wife was an invalid (which was also the reason for the remodeling order), he actually spent more time trying to get me to hire his girl friend to home sit my wife than going over the contract details. Finally he left, then we noticed that he had left his cell phone. We figured it was a gimmick for him to have an excuse to return. Sure enough, he returned about 9PM that evening with his girl friend. I handed him his phone and told him my wife had gone to bed. He told me that the job would have to wait until after August 15th because of their work schedules. I didn't hear from anyone until August 5th., 2014, then the foreman called and told me that he and "some hands" would stop by the next day to drop off materials. I was to expect them, coming from Houston, to arrive between 9AM and 11AM. It was almost noon when the foreman called and asked if I had seen his crew. I replied that I hadn't seen them and that no one had called. He then told me that "they" must be tied up at another project that was also going to be completed that day. I had expected them to just drop off materials. Instead at 2PM The foreman showed up, again I saw him leave his beer in his pickup. His two hands wee hardly licensed and bonded. They were both illegal immigrants. Here is the list of materials they arrived with: one piece of plywood, untreated, 3/4 inch with a section cut out. I looked like it had been in someones garage for two years, or more. Five new untreated 2 by 4's. one sack of cement, 5 sheets of heavy duty tin and four sacks of sand. There was also a tub, without any hardware. The tub (supposedly a $6, 500 value) looked like something scavangers had picked up off a curb and had resold. It looked old, worn out and junky. I quickly told him that he might as well keep those materials on the trailer - they weren't going to be installed in my house. Then he asked that his two illegals, be allowed to view the work site, I was angry but consented. We disvoereed that the tub was 5 inches wider than the door way. I asked him (the foreman) how that happened even though he took measurement. He replied that the therapy tub for the home remodeling was "one size fits all". He was not detered even though I had asked him to leave. He explained that his hands were from Houston, the job was in Bryan, and that they would complete the entire bathroom remodeling in three hours (by 5:30PM. I asked him what he had planned to do about the soft spots in the bedroom floor. He told me that after "Rico", one of the illegals, finished remodeling the bathoom, I was to negotiate with him (Rico) privately to perform the floor repairs. I told him the repairs were part of the contract and that they could all get out of my house immediately. I though Rico was actually going to hit me. The foreman was still cocky and told me that he had a copy of the contract and that there would be another mark up because I had not had the house treated for termites. I told him to get off the property. I then called Houston and the Dallas Offices and voiced a complaint and told them to never send that crew back. On Monday April 11, 2014 I called regional manager Joh Howard with Statewide in Dallas, as agreed upon (he was supposed to come visit the job site) and discovered that all of my calls were block to every statewide Remodeling office. I called home depot and asked if I could keep the project card and hire an outside contractor. I would purchased the materials including the tub, from Home Depot. I was told that would be fine. This was on August 15, 2015. On August 27, 2014, I received a call from Green Sky Consumer Credit protection services. The gentleman asked me if I had ever had trouble with my Home Depot project Card; I replied that no, not to my knowledge I hadn't. He then identified himself, his reason for calling and the nature of the work that Green Sky performs. He told me that their agency could not understand why I was trying to purchase an expensive therapy tub when I had already paid Home Depot $9450.00 for a remolded bathroom. The previous week, I had began to get suspicious whenever I tried to make a purchase with the card and Home Depot personnel would tell me that that "computers were down". I contacted Home Depot and sure enough they had charged my Project card $9450.00 and for nothing. Despite numerous calls and complaints I kept getting redirected. Just as Statewide Remodeling had blocked my calls after speaking with John Howard in Dallas, whenever I called their customer service line I would be redirected to a voice mail telling me "how to increase my internet speed". This was handled like one big joke. I finally had to retain and attorney. After I did so and he sent a threat letter, Home Depot immediately restored the Project Card Balance back to zero. I told them to cancel the card immediately. In the meantime, my wife had fallen on July 21, 2014 and remained in the hospital in recovery until September 7th. I had the Home Depot project Card canceled shortly before I had to move her to assisted living. Home Depot and Statewide Remodeling are nothing but rip offs.They do not pull any building, electrical, or plumbing permits and the reason they waited so long, was for another job to take place in Bryan College Station so the same supply truck could service both sites. I have not found one former customer of their remodleing service who is satisfied or who does not feel ripped off. The materials they sent were nothing but garbage and their crew ... well, you can read between the lines. I don't think the foreman had sense enough to walk straight.