Home Depot
reviews and complaints

Bought a Husky HU80220 power washer from Home Depot one year ago. Used it once, worked fine, but spayer gun assembly plastic broke so it now leaks too much to use.

Tried to get a copy of the user manual on line and it does not exist. This is a good indication of the kind of company Husky must be and their concern about customer support. Would not buy another Husky power washer or any product after this experience and plan to let Home Depot know what happened next time I go to the store.

I purchased new maytag appliances from home depot. They had linn star transfer install. A week later my entire floor and ceiling is damaged due to a broken dump hose. Maytag claims linn star did it, linn star states it was defective when they installed and home depot does not care. I have filed all there paperwork, twice! 8 months later they willl not return calls!
Home depot is an absolute piece of #! Not one more penny will be spent in that # hole!

A&e factory service is the extended warranty service for home depot appliances.
*paid for 5 year extended warranty at time of purchase of a maytag washer
*drum bearing failure 4 days beyond maytag 1 year warranty
*called a&e factory service 3 times over a period of two weeks scheduling and re-scheduling repair appointments with success finally on 3rd call.
*service call determined bearing failure and called a&e office
*a&e determined repair too costly and offered about 75% of cost of washer to replace. accepted offer - payment check would be sent in 10-15 days
*what to do about washing clothes-am confined in a wheelchair but they can't
Expedite service.
*waited 15 days without check. called service again. supervisor said telephone
Representative had failed to mark the check accepted box and we would have to
Wait another 10-15 days. not possible to expedite check regardless of situation.
*what to do about washing piles of clothing - am confined in a wheelchair?
Don't consider a&e factory service or home depot as reputable services.

I now would recommend square trade warranty service - very reputable
Service by personal experience

It's official, I will never shop at the home depot again. I was given a $50.00 home depot gift card that didn't work. After much thought, I went back to the friend who gave me the card and told her what happened. It was a bit awkward. She was embarassed and provided me with a receipt.

Turns out the last 4 digits of the gift card number on the receipt do not match the number on the card. At least we know what the problem is. How that happened - we'll never know.

What did happen was that I was told we are out of luck and would need to appeal the charge with visa as that is how it was originally paid for. Really! Now I need to go back to the person who bought this with receipt and card in hand and say - too bad - you are out of luck.

Forgot to mention I have made two trips to the store to resolve this and they never called me back as promised - I had to call them back. Nice customer service!

Please pass this along. And beware of the home depot. Do you want to do business with a company like this? Your choice. As for me, i'll just shop at lowes.

Max mayo

we paid off our card in July, 2o1o. 2 months later they call saying we are 60 days in collections for $3.43. that's right...3 dollars and 43 cents. they then reported to the three credit agencies that we had 2, 30-day late collections. I went balistic. They dropped the $3.43 when they realized that they added interest charges AFTER we paid off the card to a ZERO balance, but they would not contact the credit agencies and correct the delinquient information. They are terrible for doing this to us. we have had no late payments on anything...ever and they have screwed us with this false incorrect reporting to the 3 credit agencies. I have filed complaints but they will not lift their stupid mistake. we got turned down for credit at a gas company for one of our rental properties because of Home Depot's mistake.
I hope this helps someone else and that soon this mess gets corrected. We should not have to put up with this.
randall

Kitchen cabinet install nightmare with homedepot-flagstaff, az

This was a pretty cut and dry replacement (And installation) of new cabinets, silestone countertops, kohler sink, new faucets and disposal. Hd required all payment up front. This should have been the clue to go elsewhere. So last october we committed to fork over $20k for thomasville/martha stewart cabinets and all the trimmings. It is may 1 and this job is not finished - or close to it. Cabinets were either damaged, the wrong size or so poorly constructed the installer couldn’t fix them. The space for the wall ovens was the wrong size, and this was “not their problem”! Installation doesn’t include putting what was demolished back together. You have to find your own plumber and electrician to supplement their “installation”, including a woodworker to fit the oven into the cabinet and the microwave back on the wall. This cabinet fiasco took so long that the silestone pattern we picked had been discontinued. We called silestone and found a plentiful supply not 20 miles away. A simple formica counter top for the laundry room isn’t ready after 6 months!
Lowes remodeled our kitchen in phoenix - in one month everything had been demolished, reinstalled and was all put back together before final payment.
We are so sorry we didn’t look for a contractor to do this job.

MY mother ordered carpet like 3 wks ago and we still do NOT have a delivery date or instalation date! she has been calling every day and they give her excuse after excuse for weeks now. There was nothing mentioned about waiting this long when she paid for everything! This is wrong and know one in any dept has answers for her! I will keep spreading the bad news to everyone I know, they do not deserve the buisness! NEVER buy carpet at home depot!

I tried to close out this account based on two final bill statements. The most recent bill statement i paid off was for a remaining balance of $7.32. Now Citibank says that they reversed a payment on the account leaving me with a $34 balance. The account they said they used was from a bank I no longer have an account with. This payment therefore was unauthorized because I nofified them months earlier that that account was closed. Last month, a Citibank manager agreed to record the account as "Paid in Full." This month I recieved a statement with the balance still owing. The final manager I talked to ended the conversation and hung up on me when I got frustrated...I may just pay the balance because it is a small amount, but dont think that Citibank should have attempted the withdrawl. I paid in full for two statements...If anyone knows of a class action suit against Citibank for similar charges, I'd be interested in helping.

I paid card in full based on a bill amount. The following month a Remaining balance of $7.32 was shown on a statement. I sent in that payment. The next month I recieved a statement showing a balance of $34.00. When I called, they said they had a pplied a payment using a previous account I had given them. I had notified them months earlier that the account was no longer active. By charging to this account, Citibank made an unauthorized transaction in which they say leads to a ballance on the card left unpaid. I complained in the store and finally reached an accounts manager that stated that the balance will be corrected as paid in full. I recently got another statement that gives a balance of $34.00. The associates told me the same thing that the reversed payment was not applied back to my account untill after my statements were sent. I spoke with another manager and stated that the payment withdrawl was unautherized and should not have even been attempted...He abbruptly ended the phone call and disconnected the conversation.

I find it most insulting, disappointing and unpatriotic that beginning in April, 2011, Home Depot has stopped honoring all military veterans with a 10% discount and are now only honoring the disabled veterans with same. Because one was shot during service does not make them a better veteran than those who dodged the bullets! All veterans should be honored or none at all. At present, Lowe's is continuing to honor ALL those who served our country with a 10% discount. Good bye Home Depot, hello Lowe's.

Purchased Ralph Lauren paint two years ago and we have since done some renovations and need to do touch ups and Home Depot do not carry this paint any longer. They provided me with Behr paint and the color is not the same. We are in the process of listing our home and can't find another company that sells Ralph Lauren Paint.
Does anyone in Calgary know of any other company that sells Ralph Lauren Paint.
Please e-mail me @[protected]@shaw.ca

thanks

Not only does this entity overcharge percentages on their credit balances, they charged my bank account twice of almost 4700.00 for payment on the same date. It's taking them 5 days to charge back my bank account. They are not being managed properly for the consumer and conduct bad business in regards to credit. Do not take out credit from them.

Home Depot has always granted me a discount for being in the military. Recently I was informed that only certain issued picture ID cards would be accepted. The county that I live in, Dutchess County, NY, has begun issuin these new photo ID cards to ALL veterans in the county. My brother tried using his card at the Hyde Park / Poughkeepsie store, on Route 9, as few days ago and was told the card is not a valid Government Issued card and cannot be accepted for the discount. After some discussion, the cashier stated that she will accept it THIS time only. My brother called the manager on the phone later that day and the manager, after being unsure and unclear, stated that if he came is now he would be granted the discount. It is obvious that Home Depot has no clear policy, and their employees don't know the policy, either, concerning the discounts for vetera, s. Yes, it is a Voluntary program, but we were all under the assumption that Home Depot was participating in the program. ARE they or ARE THEY NOT participating? If they are, why are they not accepting or honoring the County Government cards issued to us through the Veterans' Administration of our county?

Wanted vinyl flooring in 2 basement (apartment) entrances. Picked out cheap vinyl flooring from Home Depot on Feb 2; vinyl left warehouse on 17th - never made it to the store. (lost or stolen - come on - it wasn't imported Italian tile!) Home Depot had to re-order vinyl and finally made it to the store by week of March 14. Called installer for a date; came out March 21. Two laborers, non-English speaking and my deaf-read-lips-only husband - what a disconnect. Husband emails me at my work - "you're not gonna like this..."
Pattern on vinyl was not parallel to walls & instead of putting a riser in front of each door, one door had quarter-round molding and other door had a huge long glop of sealant with the crooked cut of the vinyl plainly showing. Called AWS to tell them what a lousy job they did ("I'm sorry, we can fix it" said the meek female voice). When I finally calmed down, I called back to ask for an inspector out to look at the job. "Sure - we'll send out the same people so they can look at it and re-do the job." What? No way! So my next step is to call and email Home Depot and tell them that yes - we got what we paid for! Cheap job, cheap materials, cheap labor, looks cheap! Time to go back to a trusted sub-contractor for the rest of the renovation! Nothing like trying to save a little money and getting no satisfaction. Won't happen again.

The wife and I went to Home Depot to buy a new front door and screen door. Picked out from their "stock", paid a $30 deposit, then waited over 1 week to have some guy come over to "double check" and re-measure the measurements I already provided them. Of course, our measurements provided were correct and is a "stock"/"normal" size. Another week later, get a phone call telling us that everything is "all set" and told us the price, i.e. almost $1k for a $205 front door and $300 screen door. Installation would run us about $200 for the front door and $100 for the screen door. Due to our work schedules, I gave them the "thumbs up" to do the job and paid with my debit card via phone. Got a phone call about 4 hrs later, telling me that we needed a permit for a door! Not sure of our exact code enforcement laws in our county but seemed a little strange but whatever. Was told it was $181 for the permit. Paid again via credit card for that. Got curious and called our local code enforcement supervisor who advised that permits for front doors are $108. Left a message with the installation supervior, or whatever his goofy title is, and asked that he call me back because I had inquires about why the permit price is more than what the codes enforcement department told me.

Stay away from this Home Depot!
7 Weeks ago they installed a dishwasher in my home. The very 1st time we used it my kitchen was flooded. Home Depot, Linstar and Maytag finger pointed for 7 weeks now and have never reacted to the problem.
I called them within 4 hours of my install to notify them of the problem, and I have called and emailed for weeks after.
Finally after 4 weeks I had to have the wood floor removed from my kitchen (at my expense), upon removal we found a series mold problem.
Now my kitchen is tented and can not be entered with out a respirator.
I have been 3 weeks with no kitchen, and no help from Home Depot.
I use to shop here because if there was a problem, it was always resolved. Now, due to their lack of action, they have tripled the damage to my home with no restitution offered as of yet and thousands of dollar out of my pocket. Do you really want to trust a company that does this?
Think really hard about any purchase from this place.
Peter Webb store manager, well lets just say less than responsive