Home Depot
reviews and complaints

In February of 2008, purchased 2 new exterior doors, 2 new storm doors and four new interior doors. Scheduled installation for March (all doors were to be in). Installation was to be done by H.D. sub-contractors (one to do the exterior doors and a different one to do the interior doors). I took a vacation day to be there for this work. Note: H.D. uses one installation contractor in this area who subs his work out to other sub contractors! The installers arrived to do the 4 exterior doors. They set-up to do the front exterior door, only to find out that the door was the wrong handed door. The front custom storm door was not in. They went to install the custom interior kitchen door only to find it had hairline cracks in it and now had to be reordered. They left the kitchen storm door and materials in my garage. H.D. went and found another door from one of the other stores and had it delivered to Waltham. Scheduled another vacation day for the install. Recieved a phone call from the installer late that morning only to tell me the door came in incorrect. This time the box was marked correct on the outside but was the opposite handed door in the box. Now they had to find another one and I would now have to take more time off! A different installer came back this time and only had time to do the front exterior and storm door install. He left the new kitchen door replacement in my garage and would have to ccome back another day to do it's install. That weekend I checked out the "new" custom kitchen door, only to find out they brought back the same door which was rejected! Would now have to wait almost another month to get this door reordered and installed. Another vacation day lost, installer came back took off the old kitchen door and tried to install the new one. Only to find out that the door hinges were manufactured incorrectly (door cut wrong). Temporarily installed door and ordered another door. Keep in mind, that the kitchen storm door has been in the garage all this time. The new door arrived and was to be installed by the manufacturer's rep and not the sub contractor. Did this on a Saturday (lucky me I didn't have to take another vacation day, right). He took off the temporary door installation, only to find out that the sub-contractor did a "make shift" job on building out the side studs. Went and picked up 2x4's and had the new door installed properly by the manufacturer's rep. NOTE: This door was measured by the sub-contractor and said it needed to be custom made. According to the manufacturer's rep, an off the shelf door would have fit (which would have saved me money & time). Now I have to call the sub contractor back to come out and install the kitchen storm door, which was not the responsibilty of the manufacture's rep who only was representing the extrior door company (another day off). The owner's son came out to do the work. Installed the door and determined this door was warped. Had to now reorder the custom storm door. Door came in and was installed by a different sub-contractor (another day off from work). Now keep in mind, this entire project which was to be completed in one possibly two days by two sub-contractros, did not get completed until September 2008 (took approximately 7 months form the original order). Lets talk about the interior door replacements: These were custom sized doors (measured by the sub-contractor) and were to replace existing slab doors. These doors were measured to fit over a wall-to-wall carpet (not installed). The doors were installed on the very first day they were scheduled and seemed to be just fine. The carpet came in and was installed. Only then did I find out that only two of the four doors were cut properly. Being very frustrated and not wanting to take more time off from work, I planed one door by myself and got that to work. Tried to plane the second door only to find out the bottom plug of the door was almost completely gone (cut-off during initial installation). These doors were to be custom made and there should have had at least 1" of plug in the bottom of the doors. Also during all of this time, two of the interior doors were hitting the srike plates and would not close. My front exterior door was hitting the strike plate and had dropped to the strike plate side. My exterior front storm door had dropped and could not be locked. Had to schedule another day off for both the exterior sub-contractor and the interior sub-contractor to come back to fix the problems. For the most part, they were resolved (front exterior door still swings in by itself and the storm door is not plum/level but locks). I paid for all of the materials up front and had a balance of appx $2000 for the labor/installation. During this whole process, I dealt with the same expediter at H.D. and he was always very understanding and apologetic. Said he had never had an order for work go so wrong. From the get go, I told him we would need to address all of my lost wages (vacation time) if & when this work was completed. He agreed! I met with him and discussed what I thought would be a fair reimbursement for my time ($1400.00 could have been more). My daily salary is $280.00). He said he would discuss it with his manager. Approximately 45 days later [protected]) a service manager called and left a message that they were going to give me a 10% discount! They want $1743.00 for the install. I called and talked with the service manager who was told to talk to me by the store manager. I told him it was unacceptable and that I needed to discuss this with the manager (who was not in). I will be calling him onthe 25th. FINALLY, NEVER WOULD I USE A HOME DEPOT INSTALLATION SERVICE OF ANY KIND! ALSO, IF THIS ISN'T RESOLVED TO "MY SATISFACTION", I WILL NEVER STEP FOOT IN A HOME DEPOT AGAIN (THERE IS A COMPETITOR!).

I went to the home depot in joliet, il just off of rt 30 and i-55 today (Wanted to check out different fireplaces). Anyway, I am walkinga round and looking at other things on the way to the fireplace and pass up two home depot employees talking about a putz (Customer) that one of them had helped earlier that day. Then when I tried to pay for some light bulbs the person at the cash register stopped ringing me up (She scanned the item, took my money, and started helping another employee standing next to her with a problem with her cash register) when it would have taken all of three seconds to get my change and then go to help the other employee.

We had a large living room carpeted by home depot. We purchased the carpet through them and had them install it. The carpet was extremely poorly installed. There are ripples going all the way across the floor as well as little mounds against all of the walls. Obviously the installers did not know what they were doing — the carpet was not properly stretched. I even had a contractor come in and tell me he has never seen such a poor installation job. I contacted home depot regarding this issue and they ignored my complaint. I contacted them a second time and they simply sent a letter — complete with typos — telling me that my complaint was 'rejected'. I would never have anything installed by home depot again — we are stcuk with this awful carpet that guests trip over and many comment on. Of course, we are always happy to tell them just who installed our carpet just in case they are looking for the worst carpet installation service in the country,

I'll keep it as brief as possible. September 2007 I used my American Express 'Points' to buy Home Depot Gift Cards. I used a $500 card and had just over $400 left on it. In January this year I wanted to buy something else but the card wasn't in my wallet, it was missing.

I assumed Home Depot could track the card, cancel it and issue me a new one if it hadn't been found and used. I thought they could do this by using the last four numbers printed on my receipt from the first time I used it. Boy was I wrong to assume that Home Depot could possibly be that smart. They told me they don't keep track of Gift Cards, it's American Express that should keep track!

Now if I found the card and went to use it, how could Home Depot possibly debit my card if they 'don't keep track of gift card numbers'? Also, how on earth do they expect American Express to do this? I've been trying to find someone to help me for the past ten months since I lost the card. Is Home Depot's system really so antiquated that they can't keep track of their Gift Cards or are the Corporate staff just a bunch of pathetic ###s?

Writing this may help get it off my chest but it doesn't solve the problem. I'm sure someone somewhere has some common sense and can actually get to the bottom of this.

Until then, I'll be shopping at Lowes or the Do It Center.

September 15, 2008

Dear Home Depot Manager:

On July 7, 2008 I purchased Storm Windows from your Duncanville store. A couple of weeks later they were installed. I was very dissatisfied with the service that I received. I don't think that I received the windows that I ordered. My sales consultant was Ronald W. Brett and his sales manager was Rusty Gates. They came to my home and demonstrated two different type windows. I was told (of course) that I would get the better one, which I didn't.

I called Mr. Brett and told him that the windows were not doing what he and Mr. Gates showed me. He told me that he would send someone out to show me how they work. The Project Manager nor the installer could not get the windows to do what Mr. Brett and Mr. Gates showed me.

Mr. Brett promised to be here during the installation, but he didn't, he promised a 12 month no interest no payment which he wrote on the contract and I didn't get it or what was promised.

I have shopped at your stores for many years. I am going to get a loan, pay off my account with you and close it. It seems that your representatives are only interested in a customer signing a contract than satisfying the customer.

Dissatisfied Customer

Wanda Proctor

P.S. I didn't know that I had to e-mail my complaints.

We purchased premium Stainmaster carpet (near the very top of the price line) from Home Depot about six months ago, and it stains far worse in a matter of months than the carpet we removed which was fifteen years old. Things which normally did not stain our old carpet (like plain old dirt) stain the new carpet. Stain removal products which worked on our old carpet don't work on the new "Stainmaster" carpet. The carpet is essentially worthless, and we believe we have wasted $5, 000. They should call this carpet "StainEasy" for honesty in advertising!

On July 19, 2008 my husband and I purchased $190.26 worth of items at the Blairsville Home Depot. We also opened a Home Depot credit card that day and were given $30.00 off the purchase. Our purchase included 4 hanging flower baskets at $11.97 each (this item did not include a plant or flower, it is an empty basket). It was several weeks later that I used the baskets and found that one of them was damaged and it would not hold the weight of the plant and soil so I put that one aside and planed to return it during the coming week.

On August 19, 2008 I took the defective hanging basket back to HomeDepot. The store was practically empty and there were no other customers at the returns counter. As I approached the associate she looked at me and turned around to talk to another associate concerning her cash drawer. She stood with her back to me for several minutes before I said, �excuse me, may I ask a question.� She replied, �I�ll be with you in a minute.� I waited approximately 5 minutes before she asked me what I needed. I told her I purchased the basket and would like to exchange it for one that was not broken and that I had my receipt. She told me I could not exchange it, she would have to do a refund and I could purchase another one. I agreed and she processed my refund. On my way to the garden center I noticed my refund was for only $10.08 plus .71 cents tax. I though maybe being the end of the season, the item had been reduced, but I found upon paying for the replacement that it was still $11.97 plus .84 cents tax (total $12.81). I went back to returns and asked the same associate, � why did I pay $11.97 for this item but my refund was for

$ 10.08?� She pointed to the part of my receipt that states MUST RETURN ALL ITEMS FOR A FULL REFUND. I told her I had not asked for a refund; I asked to exchange a defective item for one exactly like it. She told me that she would have to get a manager to void out the return and do a new one if I wanted my dollar back. One of the managers came over and the two of them put their heads together with their backs to me and the manager turned around and said the reason I wasn�t given a full refund was because of the $30.00 customer satisfaction discount we received when we made the purchase. I told them I agreed and that I had forgotten the discount and said if I was told that originally I would have understood but I was told that I had to return all items to receive the full refund amount. The returns associate repeated again, �we don�t do exchanges only refunds.� I had spent approximately 30 minutes doing what should have taken 5 minutes and decided to leave the store without my full refund. When I arrived home I checked my receipts and found that the 30% discount had nothing to do with the amount of refund I was given, the receipt shows MAX REFUND VALUE $40.32/4, which is $10.08 each, exactly the amount I was refunded minus sales tax.

It is hard for me to believe that Home Depots return policy is that every item on a receipt must be returned to exchange a defective item! Are you trying to tell me that if we had purchased nails and lumber and used them to build a deck that the only way I could get a full refund for my hanging basket would be to take the deck apart and return ALL OF THE ITEMS?

Last Father's Day my daughter purchased a $40 gift card for me at Home Depot. I lost it before I had a chance to use it. With my daughter's receipt of purchase in hand I explained to the local store that I lost the card. They refused to replace it saying that there was no way they could trace whether or not the card had been used. I wrote to the store manager and the company CEO explaining my loss including a copy of my daughter's receipt, but neither of them has responded to my registered letter. Beware of purchasing a gift card from Home Depot: Do not lose it or you will be out!

I was in line for 45 min! When I got to the checkout the lady told me that I wrote the wrong #'s down for a code on the wire I cut. The problem is I didn't cut it and I didn't write the code down. Another employee from the store did. I had to go back and find the correct code and stand in line again! Terrible service! ...Then again when i got to the checkout they forgot to put the wire in the bag. When I got home I was furrious! I called and nobody knew nothing. I went down and talked to the manager where he pretty much gave me a new wire and that was it. I feel like he didn't do anything special to make me want to shop there again. What a joke! I just sent them a letter using www.complaintsmailed.com that should arrive on their steps soon. I hope they listen to the letter! The last one i sent to the airlines worked well.

I have recently been shopping around for tile and bath tubs. I have gone into Home Depot more than once and I must say, I am VERY happy that I have not bought anything from them. First of all, even if I did want to buy anything from them I couldn't because no one would help me. Apparently my money is not good enough! Also in the past my husband had to yell "Can anyone help me" at the top of his lungs to get someone to stop and ask him if he needed any help. Yesterday we were in Home Depot looking at bath tubs, and after looking for some one who worked there for 10 minutes found a nice young man. He was very informative but not in bath tubs. He let us know that he had no clue about warrenties, installation ect. In fact he told us he didn't really care because hockey season is starting soon and he was much more interested in that. The one lady that he found for us that did know something about the bath tub we were interested in left us to find out some information and never came back. As we were leaving the store we saw her chatting with other customers. I know we are a young couple (24 years old) but we know how to save money for things we want and that day we had money to spend that we have saved. I am glad to know that Home Depot will NEVER get a cent out of my pockets.

First, the Sales Guy in Major Appliances was excellent and handled this to the best of his ability, as with two managers within the store.

Order placed on Boxing Day 2007, first thing in the morning. Delivery date set for Thursday January 3rd, 2008. Delivery company calls on Friday Dec 29th to confirm delivery for 2-6PM on Thursday, January 3rd.

Day is taken off, 6PM shows up and nobody is there. Calls to store, Leon (sales guy) and a manager get on the horn with the delivery company. The delivery company says "All items on the truck are out for delivery, call back if it isn't here by 10PM). Ok, HD is closed at 10PM. Nice. Call back at 9:30pm, say "Where is everything" - same manager says she will leave a note for Leon to deal with this at 8AM on Friday January 4th.

Another day taken off. Lucky I have a bit of spare vacation this year.

Leon says the delivery company said they came by the house at 11AM on January 3rd and nobody was home. First: Total horse pucks, as we were home and nobody, absolutely NOBODY came by the house that morning (aside from the Postman). Second: Call display logs indicate that nobody called that day from the delivery company. Ok, so they don't have to call - but you think that is they were showing up three hours earlier than expected than they might do a COURTESY call and say "Hey, we're going to be in the area, can we stop by early?".

Leon gets this escalated through no less than 20 phone calls to / from the delivery company. We end up calling the delivery company directly after Leon, and they say they don't know where it is or how to get in touch with the drivers of the truck it is on (yeah, right - this is the day AFTER it is to be delivered).

I tell them that this is is total baloney, this is day #2 that I've had to take off, they've clearly lied or at best, misrepresented their situation to us, and that this was to be fixed today and to get a special truck out this afternoon. End of discussion.

Well guess what shows up? A truck, small, with my appliances. Mind you this is four hours later, around 3PM in the afternoon. Driver wants to drop them off in the driveway and leave them there for the two movers to come put them in. Yeah right. Got on the phone with the manager at HD and the delivery company and told them to keep the guy there, which they did.

Anyways, once they showed up, all was good. But thats a wasted full day of vacation that they CONFIRMED they were showing up on (and never did, despite their "we showed up early" claims), and one more FULL day again with a special delivery that they said they couldn't do.

Long story short: Not REALLY Home Depot's DIRECT problem, and granted, they seemed to be putting pressure on the company from their end, but Home Depot's major problem is they just don't really take OWNERSHIP of the problem, we should not have had to call the delivery company once, but we did. Basically, once they get the money, they are pretty much "oh well, it's their problem".

They need to start firing their contrators/agencies/suppliers... seriously. This is the LAST time I would ever buy anything from them that required delivery.

(On that note, I am returning my extended warranties under the 90 day no questions asked return policy, seriously, if this is how delivery is, how is their extended support going to be?)

My wife and I purchased a refrigerator in a home depot store, it was delivered on Thursday (May 1, 2008). On Wednesday (April 30, 2008) we ordered online a washer and dryer.

Well when the refrigerator was delivered the guys didn't level the refrigerator, therefore, when they tried to push it into the opening (a tight fit, but a fit none the less) it wouldn't fit. So after 15 minutes of removing molding and trying to get the fridge in there my wife told to leave. When I arrived home, it took me 30 seconds to figure out the problem was the fridge was not leveled so it was leaning about a 3/4 of inch from bottom to top and thus i had to level it to get it to fit.

So then on thursday evening we got a call about the delivery of our washer and dryer that were purchased online. They said they would deliver on Friday (May 2, 2008) from 8 to 12:00 PM. Well we explained this time would not work, but the lady said well that's what time we had and if we weren't home then they would call us to re-schedule. excuse me? You tell me when you're gonna deliver? There was no option online for instore pick up or delivery option of morning or afternoon. Simply you are told what time by the delivery company. So I called at lest 6 different phone numbers and talk to about 11 or 12 people in home depot only to find out from everyone one of them, that there is nothing they can do about it. They all said sorry, but there is nothing else that can be done. So in other words buy your stuff through us but good luck actually getting it! So my lesson learned no more buying anything through Home Depot. I'm done giving them my business after spending more than $5, 000 with them!

A little less two years ago we purchased a set of GE Adora stackable Washer and Dryer about Six months after purchase the washer started acting up when it would drain and spin it would just run away with itsself and sounded like a jet plane coming thru the house and it would not spin the water out of a small load clothes items were still dripping wet when cycle was done A tech came out and told my wife this was normal and that these washers were not designed to do small loads needless to say two months out of warranty the pump and Mother Board went out after about eight weeks in the shop we finally agreed to pay for labor and service charge and GE supplied the parts to fix the washer since it was on record we had service out to look at it twice while it was still under warranty and they kept telling us nothing was wrong with it Well three months after being fixed it started acting up again with the same symptoms as the first time called a tech out and he said he couldn't find anything wrong well needless to say three more months The washer has quit again same as first time I've tried to get them to replace it since its obviously has a problem that just replacing parts is not going to fix GE wants us to pay labor again and they supply parts I'm not throwing more money in this machine with its traCk record So we are out a 800 dollar machine after less than 2 years and we have to find another that will accept the dryer on top and it won't be a GE I think a Whirlpool will work but I advise anyone to avoid GE appliance because all their interested in is the sale not their product reputation.

We purchased a storm door at Home Depot in Fairfax VA a few weeks ago. We had been looking at screen/storm doors for our back deck for awhile, and since the salespeople were touting the $58 installation fee (vs. the usual $149), we decided it was a good time to purchase. It is a somewhat complicated procedure. First you choose your door, then you arrange to have someone come out and measure, then you go back to the store and choose your door (again) and then a 3rd party company comes out to install it. Well first of all, the guy who came out to measure did not call in advance so we had no idea when he would be coming. Then one day, this guy who looked like a homeless person was at my front door, taking measurements. His car was not marked at all, just a plain white sedan, and my dogs were going crazy. If I wasn't expecting someone to measure my door at some point, I would have called the cops. The guy was measuring the wrong door to boot, so I had to open my front door and tell him he was at the wrong door. He looked out of it, but went around back to measure. He left without any further instructions on what we should do next. A few days later we got a call from Home Depot saying we needed to come back to the store and ring up the purchase. That's fine, we go to the store and choose our door and pay. This is where the real fun starts.

The total bill was way higher than we expected. I questioned this and the salesperson said here is the cost of the door and here is the cost of installation. Well, installation was $149. Hmmm...not what we were told, it was supposed to be $58. He said, oh well, we don't do anything about that, you have to get a rebate form and request it of the manufacturer. So, disappointment number one, we have to pay up front and wait six weeks or longer to see our rebate. We paid and waited to get an appointment for installation.

Today the installer came out. Unknown to us, he did not speak English, so when we asked him not to leave the gate open because our dogs would escape, he said OK and did it anyway. Two of our dogs got out (we have three) thanks to him. Luckily they came back, but this caused more stress than needed.

In the meantime, my husband went to Home Depot to get that rebate form since we had forgotten to get it the night we paid. The clerk at the desk did not know what he was talking about. She finally found something in the computer, but she said the offer had expired and anyway, you had to purchase an ANDERSON door. None of this had been mentioned previously of course. And we bought an EMCO door. Well my husband was getting his blood pressure up so they told him to go back to the Door/Window department and talk to those folks. He did, and they said yeah we remember you and yeah we told you it was $58, so go back up to Customer Service and talk to the supervisor named "Rock." Well, "Rock" did not know what to do. This is a supervisor, and the reason they did not want to deal with this is because THEY DID NOT KNOW HOW TO DO IT. They were confused about how to give us a credit that we had been promised from the beginning! Finally, they gave my husband a $60 credit (where they got that number from, I do not know), which is still $31 less than it was originally supposed to be. The confusion on this whole thing is just OUTRAGEOUS.

From now on, we will be going to Lowe's.

I ordered a washer on line with Home Depot on 5/24/08. Its a Maytag Bravos Energy Star 4.6 cubic Ft washer.
I charged it on the home depot card. Since it was sales tax free week-end and the washer was on also sale, it was a good deal. Regular price $949 on sale for $854.10. + $59 delivery + no tax.
I chose the delivery date during the order which was to be on 5/30/08.
The day before delivery depot called and rescheduled delivery for two weeks later.
Two weeks later depot called that morning to give me the delivery time, thats when they said they were delivering a refrigerator---(I purchased a washer)
Customer Service then told me that it would be another three weeks because the washer was out of stock. She began telling me that I should check our local Home Depot. I told her that I ordered on line, I preferred not going to a store. She called the store herself then called me back leaving a voice message saying that the store only had one floor model which is beat-up, but I can keep checking back with them. And thats it!
Today is July 23, 2008 and I still do not have my new washer. My husband has also tried to get the washer but all we have gotten is the run around and yesterday we just recieved a refund of the charge for the refrigerator that we did not order and did not authorize charge for.