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4.3 816 Reviews

HomeAdvisor Complaints Summary

22 Resolved
142 Unresolved
Our verdict: With HomeAdvisor's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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HomeAdvisor reviews & complaints 172

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7:27 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

HomeAdvisor unauthorized credit card charges and too many false charges.

HI there,
I would like to cancel my account because its totally scam. You guys charging for nothing just for sending me info. WHY?
At the beginning you didn't tell me that gonna be charges for every lead. I don't wanna pay all those leads below..
04/28/2018 - $92.45
04/29/2018 - $61.63
04/29/2018 - $92.45
04/30/2018 -$41.11
05/02/2018 -$92.44
05/03/2018 -$61.63
05/11/2018 - $61.67
05/14/2018 -$41.11
05/15/2017 - $61.63 Those charges just for leads that we didn't even completed. PLEASE cancel my account immediately. My account has to be zero balance. If i do have something to pay just send me an invoice. I am DONE.

Alex family painting, LLC
My account # is [protected]

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8:58 am EDT

HomeAdvisor home advisor scam misleading sales force - no refunds after 72 hours

What a joke and a rip off. The salesman called me over and over and kept saying how they were owned by Angies List and totally legit. I see the complaint over and over. They take your $347 and tell you if you get a lead you have the option take it or call and set up appointment. What they don't tell you is that you are charged for every lead they give you even if it is an answering machine and no one calls back. They also said they would send random complimentary leads. Man was I surprised at how lame their leads were. The first four I received I thought were complimentary I gave them a call to see the quality of lead. Got an answering machine on all of them and no calls back. Then I find out that I am charged average of $50 each for these dead leads. I understand there is no guarantee of a lead but this is not what they advertise they told me I would not be charged for dead leads where I don't reach anyone. Ripoff then after 72hours they wont give your $347 back. Huge scam don't get ripped off by this service huge ripoff. Never ever again. I am thinking of cancelling my Angies List account as well because they were so dishonest.

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4:29 am EST

HomeAdvisor don't give them a try

very smart, but dishonest. if you keep going that way, you will lose all of your customers.
once you've got a problem, they will find a point in their policies that will be surely against you. Even if they don't have it there, they will make it up and change their rules. It's easy for them, they don't honor anything. Customers are no right and have no opinions when it comes to issues with HomeAdvisor. Oh god, what a terrible place.

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3:55 pm EDT

HomeAdvisor Unethical behaviour

Home Advisor is a complete scam for contractors. They only care about their contractors paying them, whether the lead is good or not. I have received exceptionally more bad leads than good, or even valid. Because they don't verify their customers. Overall, I think it's the worst lead based service out there based on how many false and bogus leads they have no problem sending, and charging the contractor for. And the vast majority of them are NOT cheap. They range anywhere from $15-$120! The contractor does not get a say whether or not, he or she would like to accept the lead. This results in bad leads coming through all the time that the contractor get's stuck paying for. Whether the customer did not input valid information, purposeful or otherwise, another business is scouting out the competition, or the customer is simply just inebriated on a Saturday night playing around with internet, and consequently, contractor's pocket books. It's a long, painful process to get refunded that only sometimes works if you sit on hold for 30 minutes waiting to scream at them after being escalated to a supervisor. And the automated system they have in place that is supposed to make it easier, simply doesn't work. None of this matters to their greedy business model. Because of this, they can't offer the cream of the crop in contractors, but just unsuspecting start up company's. Once a company gets a good reputation, and has been in business for a while, there is no sense in letting Home Advisor steal from your bottom line any longer. Obviously, there is an exception to this rule because I have been in business for 10 years with NO bad reviews and have been involved off and on with Home Advisor. But today was my final straw and I will no longer be offering them access to my stellar business practice and quality of work. As many other smart, reputable businesses have done in the past. This makes Home Advisor almost as bad for homeowners as contractors. Because the homeowner is not getting well established, excellent contractors to choose from in most cases. This is also contrary to how Home Advisor tries to market itself. But in truth, Angie's List has much better quality contractors available. As well as other lead based services. I would not recommend any homeowner, or contractor utilize Home Advisor. All you have to do is look on the web for reviews, or their BBB complaints to see that the vast majority of people agree. They are littered with complaints and bad reviews. I would not be able to stay in business like that, why can Home Advisor?

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unhappy customer 2000
, US
Nov 16, 2017 7:26 am EST

Home advisor seems only to publish the good reviews and fails to acknowledge the truthful complaints against a contractor

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6:20 pm EST

HomeAdvisor Unwanted solicitation, false charges, false promises

My firm did business with home advisor over a year ago to a horrific business experience and false charges for non legitimate leads. Like painters looking for work not a job lead for my painting firm needless to say after horrible wrangling with them they issued me some credits.

After over a year knew this was not working out too much money for nothing. Took forever to get the crooks to cancel but finally they did; but recharged me for 380.00 for every hard fought credit and threatened collection if I did not pay.

Paid the crooks and then blocked credit card Now some horribly pushy aggressive salesperson is continually calling my registered do not c all cell phone to try to get me to re-up and give a credit card AND NEW SCAM TRYING TO ALSO CHARGE A SIGN UP FEE INCREDIBLE

Why they are in business and not shut down by the FTC is a real question. This is not to say the contractors relying on this co. for business are bad. THIS IS JUST A REALLY BAD OPERATOR AND I URGE ALL CONTRACTORS TO BOYCOTT THEM. Try yelp if you are truly good you will get biz.

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8:26 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

HomeAdvisor Unethical behavior, deceitful sales person called form personal cell to not be recorded.

I am a roofing contractor who was asked to start working with Home Advisor Pro as one of their preferred roofing contractors. One week later and I owe Home Advisor Pro $550-650. I asked the sales lady not to proceed with our account, when there was a problem with our company address listing. Then she calls me back from her personal cell phone with the caller ID blocked, so she would not be recorded misleading me into their scam. She then signs me up after I told her not to and we start getting leads before I even knew we signed up. Plus the three leads; which cost about $70 each, on top of the $350 yearly subscription, turned out to be a waste of our time. No contractor should use this service; unless that contractor already charges too much for their services.

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1:47 pm EDT
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HomeAdvisor Bogus leads- SCAM

HomeAdvisor, formerly ServiceMagic WASTED MY MONEY. I am a contractor and signed up with them a couple months ago, only to find that most my time was being spent submitting "Credit Requests" for bogus leads they charged me for, instead of me going out and servicing clients.

After submitting "credit requests" for a number of bogus lead, they did not want to refund my money. I fought with them for a whole month and they came up with reasons as to why they weren't refunding my money. After I disputed this with my credit card company, they now sent it to collections!

In my opinion, HomeAdvisor is a HORRIBLE SERVICE. It was nothing but a money pit for me, NEVER AGAIN.

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HomeAdvisorSupport
Golden, US
Jun 10, 2014 4:37 pm EDT
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Hi "Unhappycontractor" -

I'm sorry to hear about your concerns with the account and the leads you received. We do offer lead replacements on a case-by-case basis and could review your account with you to see what happened here. You can reach me at [protected] and I will make sure to have someone review your account.

Thank you,

Mandy Black
HASupport

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5:11 pm EDT
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HomeAdvisor Selling Private Information

I used this service several years ago when it was still called Service Magic and had very good luck. I recently used them again and was inundated with calls and emails weeks afterwards form businesses not related to Home Advisor. I have been literally harassed by these calls and emails. I am very angry and upset as I specifically requested they not give out my personal information. It is unfortunate that what was a decent company would do this they have lost me as a customer I am telling everyone I know not to use this service.

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HomeAdvisorSupport
Golden, US
Jul 16, 2013 3:39 pm EDT
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Hi "vshu2" -

I'm sorry to hear about your concerns with your experience with us. When you submit in a service request for a home project, we match you with up to four professionals in your area and exchange the information to both you and the professionals. We recommend that our professionals follow up with you to see what they can help you with. I would like to discuss your concerns with you in further detail. You may reach me directly at [protected] or mblack@homeadvisor.com.

Thanks,

Mandy Black
HASupport

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7:18 pm EDT
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HomeAdvisor Unfair Business Practices

I have been a client of Home Advisors for quite some time, and received many leads from them, some good, some bad. I have some crazy stories from the places they have sent me after I paid for a lead to bid for work, including a drug addict single mom offering me sexual favors in exchange for work. I still had to pay for that lead.
Today really frustrated me though. I received at least 10 leads today for small jobs, which I paid for as I received the lead. I then contacted each homeowner to see when I could schedule a time to look at the work and give them a bid. One of the customers told me she had received 25 calls today from other construction workers, and she never even requested the work.
Apparently she saw some link on facebook for a free gift, being offered by Home Advisors, but never asking for anyone to perform any work at her home. I chatted online with someone from their customer service dept. and was told they were not able to refund the money since they received a request for work and I accepted the job. I told them the hole facebook thing, but they wouldn't budge. I am now waiting for a manager to respond, but if this is not refunded I will never work with them again.
As far as I am concerned it is fraud, and very deceptive to the customer, who never wanted to be a customer.

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9:23 am EDT
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HomeAdvisor - Service magic scam

As a small business owner, I try to treat my employees and customers well and trust my vendors to do the same. However, in August 2012, I disputed charges for my Service Magic Professional account. To my surprise, they flatly refused to provide documentation! (that’s not suspicious, right?). I closed my account but proposed settlement in modest monthly...

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6:42 am EDT

HomeAdvisor They lied and took almost 300.00 out of my account

I tried this service magic to get leads, and I told them not to take money out of my account for leads to work I never got. well they told me i would get free leads and not have to pay, so i carefully never took more than the free leads. they lied and took almost 300.00 out of my account that i could not afford since i am on social security disability and only receive 924.00 a month. they wont credit my account, and i had to put a stop to their taking more money out of my account since they lied and said they would not again, and changed my debit card with my bank, and now today i got an automated message if i dont pay by friday september 14th it would be sold to a 3rd party collection agency. i am afraid to pay them on the phone or online for fear they will take more money out of my account..please help me.

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Malbek
, US
Mar 27, 2012 3:03 am EDT

ServiceMagic owns MarketHardware and the two have now been sued in Federal Court for cybersquatting, stealing customers, and other bad faith business practices.

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SMSupport
Golden, US
Sep 19, 2012 12:00 pm EDT
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Good afternoon "Grincen" -

I am sorry to hear that you are frustrated with your experience with us. Our system is set up to charge on a per lead basis once a week and we do offer lead replacements on a case-by-case basis that we'd be happy to review with you. If you could please, contact me directly at [protected] or mblack@servicemagic.com, I will look into your account with you.

Thank you,

Mandy Black
SMSupport

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4:26 am EDT

HomeAdvisor I am very disappointed in the contractors I have gotten through Service Magic

I am very disappointed in the contractors I have gotten through Service Magic, and I no longer use this service as a source for referrals. The contractors pay to be included on the site, so there is no real screening done to ensure that qualified professionals are coming to your home. During the course of a kitchen remodel I had everyone from experienced contractors to outright frauds call me from my Service Magic request for referrals. I would not recommend anyone use this service, but would particularly caution women to be very wary of the contractors coming from this site.

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Cosheryl
Salt Lake City, US
Nov 04, 2012 7:12 pm EST

I had a bad experience with one of the referrals. What should of been a simple home project was a disaster and now the contractor is suing me and it keeps escalating with legal threats and intimation not to mention the anxiety and grief I've suffered fighing back what I feel is my consumer rights...thats why I decided to try and go through a referral company thinking they were looking out for us.

NEVER GIVE THEM MONEY UP FRONT first sign of a not so reputable contractor. If they are good at their work, they won't need money up front. Get at least three written estimates and make sure their specific. Look up Consumer Advocates for advice before looking for a contractor. Angies List is very similar. Makes me ill when I see their commercials because you the consumer pays to belong, the contractors do not have to pay anything.

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SMSupport
Golden, US
Aug 07, 2012 2:45 pm EDT
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Hello "Diliene" -

I am sorry to hear that you are concerned with the professionals you have been matched with through us. We verify and screen all potential member businesses including searches for criminal convictions, sex offender registry, state-level licensing, civil judgments and others. We then collect direct feedback from homeowners through ratings and reviews. I would like to discuss your concerns more in detail to see if there is anything we can do to help. You may contact me directly at 303.963.8066 or mblack@servicemagic.com.

Thank you,

Mandy Black

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1:48 pm EDT
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HomeAdvisor total scam

They give you the name of 3 contractors in your area for whatever job it is that you need done. They say they have a guarantee that if the project isn't right they will contribute up to $500 to make it right. We hired one of the companies they recommended - paid the company half ($750) up front - job was barely started and never finished. We sent Service Magic all the documentation they requested - pictures, estimates to get the job finished, receipt from company we eventually hired to complete the job - then Service Magic says they have determined the request for a refund was not considered fair or reasonable! They never had any intention of helping make the project right by giving us some of our money back. They are completely dishonest - this is such a scam! Avoid Service Magic like the plague! They should be put out of business! When they leave this world they will all be rotting in hell!

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Update by clydesmom
Jul 23, 2012 4:40 pm EDT

Don't let Mandy Black fool anyone. This company does NOT care - it's just PR. She doesn't do anything.

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SMSupport
Golden, US
Jul 19, 2012 2:22 pm EDT
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Hi "clydesmom" -

I'm sorry to hear that you are frustrated with the company you initially chose and with the dispute process. We do hold our professionals to high standards and we have a team dedicated to looking into these types of situations to see if we can help. I would like to discuss your concerns with you directly and see if there is anything I can help with. You may contact me directly at [protected] or mblack@servicemagic.com.

Thank you,

Mandy Black

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1:30 pm EDT
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HomeAdvisor Billing/Collections

I know first hand that ServiceMagic is a scam and if all the businesses got together they overcharged for bad leads there could be a class action lawsuit. ServiceMagic currently show 483 complaints filed against them with the BBB and the majority is for billing/collections issues. They never gave me credit for all the wrong leads they sent us, which was 99% of all the leads they sent us, so we disputed the charges with our credit card company. ServiceMagic never responded to their request to show proof the charges were legitimate so they credited our account. Now they have sent us to collection almost a year later 3 times. Incredible, that a company that does business this way is allowed to do so. I'm calling every tv station in our area that has an investigation team and beg for them to look into this. Does anyone smell SCAM spelled ServiceMagic?

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SMSupport
Golden, US
Jun 27, 2012 3:46 pm EDT
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Hi "unhappyinTallmedgeOhion" -

I am sorry to hear that you had some concerns with your billing and the leads. I would like to discuss your account and see if there is anything we can help with. Can you send me an email with your contact information? My direct email is mblack@servicemagic.com or you can reach me by phone at [protected].

Thank you,

Mandy Black

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UnhappyinTallmadgeOhio
Tallmadge, US
Jun 26, 2012 7:25 am EDT

Service Magic is a huge scam. I am trying to find out the best way to shut them down and get some justice for all the other contractors they have ripped off as well. A class action lawsuit is the way to go but don't know who to contact or get things started. They over charged my account by $80.00 June 2012 and I called them out on it. I asked them to put the money back into my account as they admitted it was their mistake and they said they couldn't do that. They offered me $80 of leads which most are bogus to begin with. They are quick to take your $ out but can't put it back in? Really? They have gone over my agreed monthly amount 2 out of the last 3 months and I am now going further back in my bank records. This is theft and fraud and I am sick of this. Any info. on what steps to take against them would be appreciated

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SMSupport
Golden, US
May 10, 2012 1:10 am EDT
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Hello "Unhappy" -

I am sorry to hear that you are frustrated with your account. We do take our complaints very seriously and make every effort to fully take care of our customers. I would like to speak to you directly about your concerns and experience to see if there is anything we can do to help. You may contact me directly at 303.963.8066 or mblack@servicemagic.com.

Thank you for your time.

Mandy Black

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10:17 pm EDT

HomeAdvisor There is a big lawsuit against ServiceMagic

There is a big lawsuit against ServiceMagic for numerous criminal and civil violations due to overcharging contractors, unlawfully charging canceled accounts, creating false websites under the names of contracting companies, and more. They do no real screening of contractors, so customer experiences are fairly random from contractors, but when there are problems, Service Magic is rarely of any help, despite guarantees. We are not alone in having been massively overcharged by them with no recourse other than to take them to court.

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James C. Titley
, US
Jul 24, 2012 4:56 am EDT
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service magic does not abide by their own rules. They don't deserve having their name capitalized although they try to capitalize on unsuspecting people. . Stay away at all costs. I had to dispute charges on my account because they do not fulfill their end of the business. As a consumer, just look on the Internet for complaints. I have had my fill with their bogus billing as well. They deserve to be investigated for fraudulent business practices. Hopefully, the Attorney General will follow up in The State of Colorado. My mistake for not trusting my intuition on this one. Anyone that has to record you on the phone is probably going to try to use it against you. They don't operate ethically and should be prosecuted for fraud. That is how I feel and is based on my experience with them. I have better things to do then make up false accusations. The above statements are true, however one sided they are.

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1:26 am EDT

HomeAdvisor They will continue to use your company name and even your website long after your account is closed

I had a dispute with a customer over service that I provided. Customer called Service Magic and complained, and SM, without even talking to me at all, cancelled my account. Until then I had nothing but outstanding feedback from all of my customers. Never had a complaint. I had paid over $5000 over several years for leads and had built up a very good reputation in my field. Without notice, SM cancelled my account. They later called and admitted that they had made a mistake, and asked me to come back. Contractors, stay away. They do not care about you. And they will continue to use your company name and even your website long after your account is closed (see lawsuit in above comments) to point people toward their website and away from yours.

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SMSupport
Golden, US
Apr 10, 2012 11:08 am EDT
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Hi "Habuzze" -

I am sorry to hear that you are frustrated with the way the problem resolution process was handled on your account. We do back our customers with a limited service guarantee in the rare occurrence that there is a problem with a service provider. In these situations we try to connect both the professional and consumer to resolve the issue. I would like to discuss your account with you, see what happened and go over your concerns. You can contact me directly at 303.963.8066 or mblack@servicemagic.com.

Thank you,

Mandy Black

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8:53 am EST
Resolved
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HomeAdvisor Lies and Fraud

I have been a roofing contractor for over 28 years. After trying ServiceMagic for just a couple of weeks, I found that only one out of 10 leads were legitimate. The first lead I received was a non-working number. The second was a hoax performed by kids. The third lead wouldn't call us back. We received two leads that had already signed with other companies when we promptly called them. One customer refused to allow us to come out because they were looking for a remodeler, not a roofer. Five following leads could not be reached and would not call us back. After complaining to ServiceMagic, I was informed that they would e-mail these last five that would not call us back and see if these customer's would respond. They did not. In the mean time, ServiceMagic debited my account $550.00. I was very upset because I notified them a 9 days before they took the money out of my account that I had several leads that were no good. The original salesman, Andy Johnson just disappeared and wouldn't call me back after I signed up even though he said all I need to do was notify him with any bad leads and he would credit me. He lied. It is very difficult to get a hold of anyone at ServiceMagic. When you finally do reach someone it is obvious that they are well versed on how to refuse a bad lead credit. This is a well rehearsed scam. Stay as far away from this company as you can. I spent many wasted hours trying to contact these bogus leads and trying to get my money back. I finally had to cancel my debit card and report a claim to Visa. ServiceMagic had the nerve to tell me that they were scheduled to take another $165.00 out of my account the following week for yet even more bad leads. This should be criminal and probably is.

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SMSupport
Golden, US
Mar 02, 2012 5:51 pm EST
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Good morning "AAA Roofing" -

I am sorry to hear that you are frustrated with your experience with us. We do offer lead replacements for disconnected phone numbers, wrong types of work and wrong zip codes. We can also take a look at your account and ensure you are set up properly to help you see a return on investment. I would like to get a chance to speak with you directly to discuss your concerns and look into options with you. You may reach me directly at 303.963.8066 or mblack@servicemagic.com.

Thank you for your time.

Mandy Black

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1:54 pm EST

HomeAdvisor Unfair and deceptive trade practices, unfair competition, cyber squatting, and other serious violations of law

A civil lawsuit was filed on October 19, 2011 in United States Federal Court against ServiceMagic, Inc., their subsidiary, Market Hardware, and Market Hardware's CEO Brian Kraff for bad faith business practices, unfair and deceptive trade practices, unfair competition, cyber squatting, and other serious violations of law.

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10:24 pm EDT
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HomeAdvisor Defamation of character

Account with service magic was cancled over 2 months ago. Service Magic is still advertsing using my business name, Address & their phone number.

Leading to loss of revenue
Possible complaints
defamation of character

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ROB404
Park Forest, US
Mar 23, 2010 9:07 am EDT

I USED THIS COMPANY TO FIND A CONTRACTOR TO REPIAR OF REPLACE A FURNACE IN MY PARNETYS HOME. BASED ON THE THEIR ONLINE COMMITMENT AND ENDOSREMENT WE ALLOWED TOWN AND COUNTRY SERVICES 220 LASALLE STREET, TONCIA, ILLINOIS 61370 TO INSTALL A EVCON 56, 000 BTU, MODEL # DGAA056BDTB SERIAL # WOK9185678 ON 09 NOV 2009. THE FURNACE HAS NOT FUNCTIONED PROPERLY SINCE INSTALLED. DESPITE THE NUMBER OF TELEPHONE CALL TO TOWN AND COUNTRY REGARDING THE FURNACE AND IT 'S INABILITY TO PRODUCE HEAT NO ONE RESPONDED TO OUR COMPLIANTS. ULTIMATELY WE FILED AN COMPLIANT WITH THE ATTORNEY GENERAL OFFICE TO GET THE FURNACE REMOVE WITH MONIES RETURNED.
SERVCIE MAGIC ENDORSES CONTRACTORS BASED ON THE MYTH THEY THEY WILL PROVIDE EXCELLENT WORK WITH EXCELLENT WORK ETHICS. THAT IS NOT TRUE. INADDITION SERVICE MAGIC STATES PAYMENT FOR SERVICES WILL NOT BE MADE UNTIL THE CONCULSION OF WORK TO ENSURE CONSUMER SATISFACTION.. THAT IS ALSO NOT TRUE. ONCE TOWN AND COUNTRY GET THE PAYMENT INFORMATION THEY PROCESS THE PAYMENT AND DID NOT REQUIRE A SIGNATURE ON THE CONTRACT.

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SMSupport
Golden, US
Sep 13, 2011 10:50 pm EDT
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Good afternoon Adam -

I am sorry that you are frustrated about your experience with us and that your Exact Match listing has not been fully removed. When Exact Match or your account is cancelled, it can take some time to be removed from the search engines; we have to wait for each one to do a web crawl. I would like to speak to you directly in regards to your concerns and see what we can do to help. Please contact me directly at 303.963.8066 mblack[at]servicemagic.com.

Thank you,

Mandy Black

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5:18 pm EDT

HomeAdvisor Waste of time

I just got a customer who sent an email to her WARRANTY SERVICE AT NICOR! Guess who got the call? NO, GUESS! ... ME! I have to pay $15 for a lead that was generated by a customer emailing Nicor for warranty work! How in the world does ServiceMagic get that info?! Because of this, I am no longer a ServiceMagic Customer. I saw a post, Google phishes for info. I didn't believe it. How would that be possible for SM to contact someone over a private email? The customer must have emailed him behind his back! Nope, its true.

Also, every other lead has been garbage.

Now, watch for the generic construction company to post below saying how this has never happened to them. Or for ServiceMagic attempt to explain why it cant happen:. How they caaaaant read private emails.. How I should try to reeeeeeeach them to sort this out:. How theyre soooooo concerrrrned". Hahaha! Peace out ServiceMagic! Your time is up! GOOD JOB, Pissed Off Customer of getting service-magic/.pissedconsumer'.com and thwarting ServiceMagics attempts to control the search engine results of their company?. Google Service Magic Reviews and voila! YOU GET THE TRUTH!

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SMSupport
Golden, US
Jun 27, 2011 5:06 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Good morning Dnfoss85 -

I am sorry that your leads were not up to your expectations which led you to the cancellation of your account. The leads through are consumer driven. The consumer must submit in their information either online or verbally over the phone. After this information is submitted, we then match that consumer with up to 4 professionals based off of the zip code and category chosen by the consumer. I would need to look into your account and talk to you directly to find out more information for you. You may contact me at 303.963.8066 or by e-mail at mblack [at] servicemagic.com. I appreciate your time and we value your feedback.

Thank you,

Mandy Black

HomeAdvisor Customer Reviews Overview

HomeAdvisor is an online marketplace that connects homeowners with local service professionals for home improvement, maintenance, and repair projects. The platform offers a variety of services, including but not limited to plumbing, electrical work, landscaping, and remodeling. Users can browse service providers, read customer reviews, and request quotes directly through the HomeAdvisor website. The service aims to simplify the process of finding and hiring trusted professionals for home-related tasks.

HomeAdvisor In-depth Review

In summary, HomeAdvisor is a very useful platform for finding and hiring home improvement professionals. It offers a wide range of services and is generally easy to use, although the quality of service providers can vary. Pricing is not always transparent, but the site's features, like customer reviews and mobile app, add to its reliability. Now, let's dive into the details.

1. Overview of HomeAdvisor

HomeAdvisor is a digital marketplace that connects homeowners with local service professionals to carry out home improvement, maintenance, and remodeling projects. It is a helpful resource for finding pre-screened professionals.

2. Services Offered

They offer many services including plumbing, electrical work, landscaping, and more. Each service is well-categorized, making it easy to find what you need.

3. Ease of Use and Website Navigation

The website is user-friendly. Navigation is intuitive, with clear categories and search functions that help users find services quickly.

4. Quality of Service Providers

Quality can vary as HomeAdvisor does not perform the services themselves. They do pre-screen professionals, but user discretion is advised.

5. Range of Services and Specialties

They have a broad range of services, from common repairs to specialized tasks. This variety is a big plus for users with diverse needs.

6. Pricing and Value for Money

Pricing is not directly listed as it depends on the service provider. Users can request quotes to compare value for money.

7. Customer Service and Support

Customer support is available, but experiences may vary. Some users report excellent service, while others have faced challenges.

8. User Experience and Interface

The interface is clean and modern, contributing to a positive user experience overall.

9. Reliability and Trustworthiness

HomeAdvisor is generally reliable, with a system in place to verify the credentials of service providers.

10. Booking Process and Scheduling

The booking process is straightforward. Users can schedule appointments directly through the website or app.

11. Customer Reviews and Testimonials

There are many customer reviews available, providing insights into the experiences of other users with specific service providers.

12. Response Time and Communication

Response times can vary, but HomeAdvisor aims to connect users with professionals promptly.

13. Mobile App Functionality

The mobile app is functional and convenient for booking and managing services on-the-go.

14. Coverage Area and Availability

HomeAdvisor services are widely available across the United States, but availability can vary by specific location and service.

15. Guarantees and Warranties

Some services come with guarantees or warranties, but these are provided by the individual service providers, not HomeAdvisor itself.

16. Comparison with Competitors

Compared to competitors, HomeAdvisor has a large network of professionals, but it may not always be the cheapest option.

17. Pros and Cons

  1. Pros: Wide range of services, user-friendly website, and mobile app.
  2. Cons: Quality of service providers and pricing transparency can be inconsistent.

18. Final Verdict and Recommendations

If you need a home service professional, HomeAdvisor is a good starting point. It's recommended to read reviews and compare quotes to ensure you find a reliable provider that offers value for money.

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2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with HomeAdvisor in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with HomeAdvisor. Mention key areas such as transactions, the nature of the issue, steps taken to resolve it, personal impact, and the company's response.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filling optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for any responses or updates related to your complaint on ComplaintsBoard.com.

Ensure to follow these steps carefully to effectively file a complaint against HomeAdvisor on ComplaintsBoard.com.

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HomeAdvisor contacts

Phone numbers

1877 800 3177 +1 303-963-7200 More phone numbers

Website

www.homeadvisor.com

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