Holiday Inn
reviews and complaints

As a recent victim of Hurricane Matthew, my husband and I evacuated our Myrtle Beach home and stayed at the Holiday Inn Express and Suites Fort Jackson in Columbia SC. We stayed at the hotel October 5-11. We booked a suite as it was the only room available - our total bill about $1400.

On or about October 9th we inquired if we could extend -if necessary- our stay from the 11th to the 14th. We were told that that was possible and our new rate would be $63.00 less a night. When we inquired about the price discrepancy we were told that the hotel adjusts prices depending on what's going on - games, weddings, etc.,

After hearing Governor Hailey's comments about the storm and warnings about possible price gauging, we have some concerns...essentially that we were made to pay more because of the storm. Governor Hailey has a board set up to hear complaints and before we bring this to her attention, we wanted to give you the opportunity to respond.

Our request is that you refund us the money that you would typically charge for said room - we paid $378 more because of the storm - $63 more a night...
Thank you for your prompt attention to this matter.
Annita and Anthony Rao

This is the exact email I sent them 3 weeks ago immediately after my encounter and 2 phone calls... Also, I was told my matter would be resolved within 48 hours. So I waited and waited and emailed and emailed. They completely ignored me. I promised them I would share this with the world so everyone will know how IHG treats potential customers. I will not plan our Bora Bora trip with IHG after this encounter.

To Whom It May Concern,

My name is Benny Chong and my VIP guest number is 3261299. I made my reservation one year ago and I was promised a villa style stay with $100 and a free night. Well, that turned out to be a complete mistake...my mistake for purchasing anything from IHG. I checked in to my hotel and NOT the villa. I spent hours on the phone and multiple emails prior to my stay and it took a complaint on tripadvisor message board for someone to get back to me. And even then, I still ended up in the hotel. That was strikes one, two and three against IHG already.

Next, when I went to my timeshare presentation to get my gift, I was asked if we made $50, 000 a year to which we answered yes. Next, the question was if we were employed. To this question, we answered no. We were promptly denied the tour and when I asked the CSR about our $100 and free night gift, she told me to call the phone number. When I called the number, they said that we were never told to call to get our gift! I asked the CSR, how can I get my gift and she hands me a business card with a number and the words verbatim, “Call that number” were said to me, and yet, the supervisor on the phone had the audacity to tell me I was NOT told that just 30 minutes after I was told those exact words. Really?

The lady at the counter and the supervisor asked me about our annual income and current employment situation, but never did she ask for the reason of unemployment. I am a surgeon and my wife is a physician and we are relocating to a new state. Our contracts do not begin until mid August and we have a guarantee combined income of $450, 000. Our income in the past 6 months was over $125, 000. However, these issues were never addressed. We were merely DENIED the tour and DENIED my well deserved gift as I had been promised. We had all the intention to purchase a time share with IHG, especially with a 2 year old who is excited about Mickey Mouse, new baby on the way and direct flights to Orlando from our new home. However, we were severely mistreated, bait and switched with my original purchase, denied the tour and my well-deserved gifts of $100 and free night. You can see all the reasons why I cannot trust IHG and will take my business elsewhere. You have severely dampened the joy of this vacation for us. This will be posted to tripadvisor, BBB, consumeraffairs, [redacted], complaintsboard, scambook, passporter, vacation-club review in the next couple of days. We are awaiting a resolution to this situation.

Thank you for your time.

I have been work for this property since 9/2005. I have never quit and have never been wrote up for anything. I recently resigned because the GM did not know how to talk to me as a senior staff member. I was already to start training at our other property that we owned on the next week following my resignation. I went over to the other property to talk to one of the co-workers, leaving a very well capable employee at the Holiday inn. I got received a very blunt email to my full time job, disrupting my day about why I should not have gone to the other property to work without permission and clocking out from Holiday Inn to clock at the other property. I did not go to work at the adjacent property, but to discuss something with the other worker. While their she got busy and I guess needed help with a meeting room on that property. I volunteered to help, using proper customer service. After her nasty emails and threat, I resigned. The GM then barred from the property, which I don't think she have the right to do, since this was an email fight between me and her. I feel my rights as an IHG member have been violated and request fair action me taken on my behalf. Because of this evil deed, I have no more access to employee, of family and friends rates that was helping my budget. I have also loss income because of the GM unfair management practices. I can be contacted at: [protected]

My family and I stayed at the Holiday Inn, North Attleboro, MA, location, for approximately February to the third week of March 2016. During this time we found several video games stolen along with prescribed controlled substance medication taken. I immediately spoke with the manager Sal Texeira regarding the issue, he told me to make a list of the 15 video games stolen( mi d you from a five year old), which I did and submitted to him in person. He told me the owner or the insurance company would contact me however neither one has to date. I have also saved any and all e-mails regarding this issue. We stayed so long at this hotel due to our home being completely damaged by water and collapsing roof and we lost everything we owned. Needless to say during this time we had two rooms and we were a family of five. We encountered housekeepers who did not speak English at all and some who did not know what a full cleaning was. We also found quite odd that anyone had access to our rooms as all employees had the same key. I have tried to deal with the Assistant manager Sal but his way out of a commitment would keep telling me he needs to find out what's going on but has dropped the ball completely. I have never heard from him again to date. As a platinum member I have to say this is not acceptable whatsoever. The owners are less than pleasant people and again only know one word money as they just come around to collect their money from the vending and soda machines as well as spending time in the office. We were not even afforded of a price reduction due to our length of stay. We did get only the military rate as my husband is a Proud Disabled Veteran. I would like some action taken as a result of this complaint. We never had an issue of this sort with the Holiday Inn. Looking forward to hearing from you and rectifying this situation. Thank You

My wife and I had spent the day and night at her mothers bedside. She was gravely ill and we watched her take her last breath shortly after midnight. We maintained vigil over her mother until the funeral home came to take her. We needed to stay overnight to finalize arrangements later in the same day. As a Holiday Inn rewards member, I suggested we stay at the Brownwood TX Holiday Inn Express. We walked through the front door at approximately 0230 in the morning. We were told by the night manager that they had already given out their limit of discounted room rates. She did give us a small discount and told us to talk to the day manager when we checked out for the bereavement rate that needed manager approval. 7 hours later, we checked out and asked to speak to the manager. She seemed perturbed that the night manager had given us any discount at all and stated to us "When we are near full capacity, we do not give discounted room rates" I asked if they normally expect people to check in at 0230 in the morning? Her reply "You did". A little compassion goes a long way in times like these. I will no longer choose to stay at any Holiday Inn. I have also edited my corporate travel choices to remove the Holiday Inn as a preferred hotel. The impression given was absolute greed and nothing more. That's fine, your managers have the right to run their hotels as they see fit. I have the right to choose to stay elsewhere.

Business travelers schedules are subject to change during the work week. The hotels used to have no problem making hotel reservation changes, but the hotels are being stiff necked about making a cancellation when a cancellation is needed. Holiday Inn and Hamption Inn have allowed a cancellation up to 6pm of the day of arrival. Not so now, so TRAVELLER BEWARE! These greedy hotels would rather piss off customers and charge for an overnight stay when business travel plans change. I'm going to drive more this year instead of wasting my money at Holiday Inn and Holiday Inn Express and Hampton Inn

A bout 3:15 pm on Monday Oct 26 2015 I was on parsons Ave in Columbus Ohio one of your company vans pulled in to traffic with out looking causing me to a stop suddenly I blew my horn they then slammed 0n there brakes. then to be more professional they made obscene hand gesture . I did not see a unit number but I did get the tag number Ohio PIR 7898. I hope this is not the way you let your drivers behave.

My husband was contacted for a deal of 3 nights and 4 days at a Holiday Inn Resort for $199, all we had to do was sit through a time share. We actually never went (due to a family emergency) and let our $199 slip away with the deadline of the September 1st of 2015 of when we actually had to make a reservation. To our surprise we had a $99 charge of our credit card from HVC for an extension. This was never authorized or explained to us that if we HAD NOT made a reservation by a certain date that we would be charged an extension?! What? Now they refuse to reimburse us so we are out $299. Lesson learned stay far away from Holiday Inn Club Vacation offers or any thing else from them, they are just out for the buck!

I started working with this company on Monday September 14th 2015.On Tuesday September 15th went on the floor alone. On Wednesday she gave me 18 rooms to do with all beds need changing. But, first I had to mop the staircase from 3rd floor down to the first floor. I didn't get on the floor to start cleaning till 10:00am. She came to my area at 11:00am said I was going slow. I already had 2 rooms done working on my 3rd. On Friday I went in to cover for a worker. The housekeeping manager gave me 15 rooms. 9 king beds & 6 queen rooms. Double the beds. 21 beds in all. But, she wouldn't let me load my cart cause she wanted me to clean the gym the mirrors & vacuum the floor.& Clean the elevator walls rails & floor. Now I didn't get my cart loaded & get upstairs till about 10:30am. The lady I covered for came in at 11:00am. She asked if she could come help or relieve me and Raphael said no. Now there is a Mexican woman that got her cart brought it down loaded it and went upstairs by 9:15am. I went to the manager and asked if I could leave around 1:00pm since the lady came in. She got really mad at me. She never told me to take a break. But, her & the other 3 Mexican workers got take out yesterday & was sitting in a room on break. She told me to not knock on the room doors that she has to go in and check them first then were allowed in the rooms. I thought no one was allowed in a stay over except the housekeeper assigned to that room. Now if anything ever should come up missing whose bad will that be. I don't think shies the right person for this job. I will stay working for this company for as long as I can take it but, someone needs to do an undercover boss here. She only wants her kind here or she'll give the others hell. I was told that workers comes & goes at this place. She told me to change all check out shower curtains in the am that afternoon she asked me why did I changed 9 shower curtains. Then yesterday she told me not to change them unless they were wet.

Stayed 6/12-6/14/15 at Holiday Inn by the Falls, Niagara Falls, Canada - Desk clerk ran my credit card when I came in and asked for it when I left - I have 2 charges on my debit card and now subject to overdraw - Called the hotel and girl stated she needs my bank to contact them for a form? They are the ones that overcharged and they need to remove - Why should I have to waste my time and now have an extra $42.00 overdraft charge for their error - I am so upset - Also - the toilet in our room did not flush properly - On Saturday night - called at 10:00 pm and it took them over an hour 1/2 to fix the problem - Not happy with this Holiday Inn experience - Always enjoyed staying at Holiday Inn but would never stay at this one again.

Was told a handicap lift chair would be available when I booked my stay at the key largo Florida holiday inn.5/30/2015 I asked for the lift to be set up so I could swim in the pool, they said they would set it up 5/31/2015, that time they said the did not know how it worked, after they looked into it further, they could not find the battery needed to get it running, said that it was in a locked area which they didn't have a key to open it, supposedly the person who had it took it home and was not available, needless to say I was disappointed as well as my family. I hope this isn't a common practice, I was very disappointed, I'm not sure if I will be able to recommend this hotel to others who are handicapped like myself.

I received a call from Holiday Inn Club Vacations with a fantastic deal! I could stay at one of their resorts and actually end up getting back the money I had to pay to get the deal. Being a skeptic, I asked, several times..."what is the catch?" The very nice salesman assured me, numerous times, that there was no catch. They had updated their facilities and were trying to show them off to their customers and potential customers...something about a birthday celebration. So, I did what I knew not to do. I accepted the offer and they took my money. Of course, when it came down to it, this was a time share deal. Now that sounds like a catch to me. Too bad I relied on the integrity of Holiday Inn instead of my own common sense. I just hope others won't be scammed by this offer. There is no refund to be had so please steer clear of this!

RE: Confirmation #[protected] - This reservation was made for a potential employee arriving from out of state to interview with our company. When I made the arrangements, I notified the person of such and also used our company credit card to pay for the reservation. We even set up Priority Points in my boss’s name, David Lloyd. I discussed with the reservationist specifically, “when our guest arrives to check in, there will be nothing he needs to present except his I.D. correct?” the gentleman stated, “that is correct ma’am” When our guest arrived, he had to put the room on his personal credit card! Our company was made to look ignorant…I called the front desk of the hotel in Midwest City, OK and was notified that reserving with a credit card was only a guaranteed hold for the room and not payment for the room. I definitely should have been notified of this, especially since I directly asked the question outright. Our company is very dissatisfied in your reservation department and the predicament we incurred due to lack of information. We had planned to utilize your services for our out of town guests but are definitely giving this a second thought. Our goal is to have our guests be greeted with a warm welcome, not an unwelcome surprise.

I was discharged by Robert Knapp, Regional Manager, for alleged conduct involving some female co-workers. I did not do this. I was accused of sending unwelcome text messages /phone calls to female co-workers while I was at work. I denied that I
text any messages as I do not text very often and never at work as I am so slow getting a message typed in. I admitted that I had let some of the female workers use my phone, on occasion when their phones' battery died, as I suspect they did the text. The only time I called these female co-workers, It was work related and nothing to do with any inappropriate manner. I suspect that when I told these female workers I was no longer going to help them with their assigned work since they would stop working and let their work go undone. These female workers set me up so I would get into trouble or fired since I told them I would do my assignments but not theirs too, When I was given the letter on 5/19/14 from Mr. Knapp, I asked to see what he had as proof of what he was talking about since I do not use text messages to communicate. Mr. Knapp refused to show me the messages that I was being accused of sending. I had not received any prior warning about retaliation by the female workers. I reported to work on 5/19/14 as usual and was told to go home, I no longer had a j ob @ Holiday Inn Express.
This is what happened to me. Since being dismissed, I have become aware that one of these female workers is a registered sex offender and several of the other females have suspected child abuse/child endangerment offences against them. How can people like this be allowed to work @ Holiday Inn Express where they have such easy access to the children of its guest ? http://www.homefacts.com/offender-detail/WV1083042/Kristen-Fae-Westfall.html#

Owner/ managment/ gm mistreat staff.. By talking to them any kind of way.. Managment blames employee for the complaints they get.. When the owner wont spend any money to upgrade.. The managment makes promises to staff and then go back on their words... Managment keeps up more mess than a building full of women.. Gm talks about the front desk manager and the same back... The managment makes front desk responsible for their jobs also... When the owner is in the building their up and moving around.. But when he is not around they are in the office on facebook or talking about nonsense.. They always talking bout they budget but they keep hiring ppl... Their are leaks in the building and the rooms smell like mildew... The breakfast lady dont do nothing but talk about every customer that comes over to eat free (Free) breakfast either its how big they are and why they eating that much or its how many times they have gotten a plate... One of the white ladies at the front desk sleeps with men in the hotel.. But they let her be over making decisions for the hotel... When they have meetings they talk about personal phone calls on the job when the frontdesk manager stay on the phone and her cell phone talking to a man that keeps calling the hotel hanging up if she doesnt answer the phone... Then the gm sits in her office an facebooks or is calling talking to her family on the phone... Bottom line is frontdesk is getting the back lash from what they are not doing... So the hotel is goona eventually go out of business if not I sure hope so.. Then they cheated on the inspection to pass... Rediculous

stayed in Orlando August 5th, we were charged for our stay. Then we were in Ohio on the 9th at another holiday inn because we were heading back to MI. We looked at our bank and saw a charge for Orlando when we were staying in Ohio. This leads to about 20 phone calls between our bank, us, holiday inn customer service, and the hotel in Orlando. Apparently just following our stay there they lost the Brand of holiday inn unless they cleaned the trashed carpets, painted, and fixed the broken air conditioning we had endured while there. The Orlando Manager just stopped answering calls to anyone and we had to file credit fraud to get our funds returned. We to this day have not received our full refund. We are still fighting with them but now holiday inn wants to back out even though they were a holiday inn when we stayed. It seems the old owners charged several cards the day they "lost" the Holiday Inn status. Then sold to new owners. We were caught in the middle but even holiday inn did not give us a refund of just 191.00 to save our loyalty. We have traveled all over the world in the Army and have been priority club members for 18 years ONLY staying at holiday inn. We no longer are club members. * hotels during our stay had broken air conditioning in FL, OH, TN, GA, and VA. We endured people having sex in the family pool at 10pm. We suffered cold breakfasts, loud jumping on the floor above us at 2am, dog pee stained rooms and halls, rude employees, broken laundry facilities, lack of customer service, and when we were loyal for 18 yrs after all this on this past trip, holiday inn just said sorry we understand your concern but there is nothing we can do. You should get your money eventually from your bank right?