Complaint Rating:

To whom it may concern;

This past Saturday around 4:00 pm ay the local pool area a girl of approx. 7 yrs.old scraped her leg with a glass exposing from the pool cone area. Non of the employees had any medical experience and the First aid kit only carried a few band-aids. To understand the degree of the teared skin, the girl needed immediate medical attention since the cut was at full exposure and had a lenth of about 10". By hotel standards there should be a doctor at all times at their facility who obviously was nowhere to be found. There was no explanation by the hotel staff of the where abouts of the doctor ass well as for the lack of experience and ridiculously empty first aid kit (it did not even carry scissors) It was myself who had to bring from my car my personnal first aid kit, bandage the girl so she could be taken for immediate surgery!!

It is very dissapointing to have to deal with untrained, unquilified and with a hotel that lacks of any medical attention as well as any responsability.

Ass for the hotels reputation, many customers that where aware of this situation for sure will not have as a first choice the intention of staying at a Holiday Inn.

Thank You,

Richard Sokol
52.525847239
Mexico City