Holiday Inn
reviews and complaints

I was employed at Anderson In Hotel. I resigned due to unfair treatment and theft by general manager.
Brenda White does not assist her employees or train then in correct manner. Then will yell at them because errors occurred. Brenda doesn't leave her chair at her desk to help employees or guest.
She does her personal shopping & errands during her business hours.
When she does take a reservation over 60% of the time she never inputs into the system. Which causes many upset guest when they go to check in and we have no reservation for them. When asked whom they some to.. it's her name that is given.
She is rude to guest and had told a guest to go else where because again the reservation was never made we the guest called in.
She also allowed a guest that was visibly impaired on drugs who caused scene when checking in was cursing staff and scared several guest. Which later that night resulted to Anderson Police Department being called and a room door being broke down.
This showed lack of safely for her employees and guest.
Her minor grandson appx 13 yrs old was brought to her job and given a whirlpool suite and allowed to run hotel unsupervised for a week. This caused lost revenue to hotel for at least 5 days in row. Staff was made to wait on him run him towels and pick up after him. Which included maintenance to have to remove a chair from inside pool where he had thrown it in.
Brenda also refused to return any messages I had left for her due my absence. I was threatened with my job on 3 separate occasions even though I had found replacement two of those times.

booked a room for 4/26/17-5/10/17, hotel staff very unhelpful every question i asked. on the 27th there was a flood in bathroom sink (nothing to do with me, I was out of the room all day, )the water was turned off, and I stayed in the room overnight. The next morning management had a problem with me complaining. I booked a new hotel and was out by 10AM
i want a full refund!

Stayed on 01/03/17. When I got credit card bill, was shocked to see a $200.00 smoking fee added. They can say anybody smoked, then charge a fee. This is extortion, criminal behavior. I will never stay there again, will be informing everybody I know, will be reporting to BBB, and the governor. I will also put it on tripadvisor and any other board I can find

I was in Tennessee checking in and the staffer said that i was in luck. We have a special going on and i had been selected. I talked to someone onthe phone. Congradulated me and said that i could visit one of the hotels for a 4 day and 3 night for only 248.00 and will get the 248.00 plus 100.00 after oi checked in. They asked me where would i like to stay. I said Galvestion Texas. They said that the hotel would not be ready untill September. They said i had a year to use it. On November 7, 2016 someone call to set up a date for the vacation. We set up the dates and then she asked me some questions. Because i did not make 50 thousand dollars a year i did not quilify. That first phone call at the hotel that i was at did not say i had to make that amount of money. You have my money and i have nothing. Please help handle this sisuation. Vip number ogiooo1596840 jo helen ogilbert. [protected]. I would like my vacation. I would not have known about this if it was not mention to me. I use your hotel chains often and i am very dissappointed

As a recent victim of Hurricane Matthew, my husband and I evacuated our Myrtle Beach home and stayed at the Holiday Inn Express and Suites Fort Jackson in Columbia SC. We stayed at the hotel October 5-11. We booked a suite as it was the only room available - our total bill about $1400.

On or about October 9th we inquired if we could extend -if necessary- our stay from the 11th to the 14th. We were told that that was possible and our new rate would be $63.00 less a night. When we inquired about the price discrepancy we were told that the hotel adjusts prices depending on what's going on - games, weddings, etc.,

After hearing Governor Hailey's comments about the storm and warnings about possible price gauging, we have some concerns...essentially that we were made to pay more because of the storm. Governor Hailey has a board set up to hear complaints and before we bring this to her attention, we wanted to give you the opportunity to respond.

Our request is that you refund us the money that you would typically charge for said room - we paid $378 more because of the storm - $63 more a night...
Thank you for your prompt attention to this matter.
Annita and Anthony Rao

This is the exact email I sent them 3 weeks ago immediately after my encounter and 2 phone calls... Also, I was told my matter would be resolved within 48 hours. So I waited and waited and emailed and emailed. They completely ignored me. I promised them I would share this with the world so everyone will know how IHG treats potential customers. I will not plan our Bora Bora trip with IHG after this encounter.

To Whom It May Concern,

My name is Benny Chong and my VIP guest number is 3261299. I made my reservation one year ago and I was promised a villa style stay with $100 and a free night. Well, that turned out to be a complete mistake...my mistake for purchasing anything from IHG. I checked in to my hotel and NOT the villa. I spent hours on the phone and multiple emails prior to my stay and it took a complaint on tripadvisor message board for someone to get back to me. And even then, I still ended up in the hotel. That was strikes one, two and three against IHG already.

Next, when I went to my timeshare presentation to get my gift, I was asked if we made $50, 000 a year to which we answered yes. Next, the question was if we were employed. To this question, we answered no. We were promptly denied the tour and when I asked the CSR about our $100 and free night gift, she told me to call the phone number. When I called the number, they said that we were never told to call to get our gift! I asked the CSR, how can I get my gift and she hands me a business card with a number and the words verbatim, “Call that number” were said to me, and yet, the supervisor on the phone had the audacity to tell me I was NOT told that just 30 minutes after I was told those exact words. Really?

The lady at the counter and the supervisor asked me about our annual income and current employment situation, but never did she ask for the reason of unemployment. I am a surgeon and my wife is a physician and we are relocating to a new state. Our contracts do not begin until mid August and we have a guarantee combined income of $450, 000. Our income in the past 6 months was over $125, 000. However, these issues were never addressed. We were merely DENIED the tour and DENIED my well deserved gift as I had been promised. We had all the intention to purchase a time share with IHG, especially with a 2 year old who is excited about Mickey Mouse, new baby on the way and direct flights to Orlando from our new home. However, we were severely mistreated, bait and switched with my original purchase, denied the tour and my well-deserved gifts of $100 and free night. You can see all the reasons why I cannot trust IHG and will take my business elsewhere. You have severely dampened the joy of this vacation for us. This will be posted to tripadvisor, BBB, consumeraffairs, [redacted], complaintsboard, scambook, passporter, vacation-club review in the next couple of days. We are awaiting a resolution to this situation.

Thank you for your time.

I have been work for this property since 9/2005. I have never quit and have never been wrote up for anything. I recently resigned because the GM did not know how to talk to me as a senior staff member. I was already to start training at our other property that we owned on the next week following my resignation. I went over to the other property to talk to one of the co-workers, leaving a very well capable employee at the Holiday inn. I got received a very blunt email to my full time job, disrupting my day about why I should not have gone to the other property to work without permission and clocking out from Holiday Inn to clock at the other property. I did not go to work at the adjacent property, but to discuss something with the other worker. While their she got busy and I guess needed help with a meeting room on that property. I volunteered to help, using proper customer service. After her nasty emails and threat, I resigned. The GM then barred from the property, which I don't think she have the right to do, since this was an email fight between me and her. I feel my rights as an IHG member have been violated and request fair action me taken on my behalf. Because of this evil deed, I have no more access to employee, of family and friends rates that was helping my budget. I have also loss income because of the GM unfair management practices. I can be contacted at: [protected]

My family and I stayed at the Holiday Inn, North Attleboro, MA, location, for approximately February to the third week of March 2016. During this time we found several video games stolen along with prescribed controlled substance medication taken. I immediately spoke with the manager Sal Texeira regarding the issue, he told me to make a list of the 15 video games stolen( mi d you from a five year old), which I did and submitted to him in person. He told me the owner or the insurance company would contact me however neither one has to date. I have also saved any and all e-mails regarding this issue. We stayed so long at this hotel due to our home being completely damaged by water and collapsing roof and we lost everything we owned. Needless to say during this time we had two rooms and we were a family of five. We encountered housekeepers who did not speak English at all and some who did not know what a full cleaning was. We also found quite odd that anyone had access to our rooms as all employees had the same key. I have tried to deal with the Assistant manager Sal but his way out of a commitment would keep telling me he needs to find out what's going on but has dropped the ball completely. I have never heard from him again to date. As a platinum member I have to say this is not acceptable whatsoever. The owners are less than pleasant people and again only know one word money as they just come around to collect their money from the vending and soda machines as well as spending time in the office. We were not even afforded of a price reduction due to our length of stay. We did get only the military rate as my husband is a Proud Disabled Veteran. I would like some action taken as a result of this complaint. We never had an issue of this sort with the Holiday Inn. Looking forward to hearing from you and rectifying this situation. Thank You

My wife and I had spent the day and night at her mothers bedside. She was gravely ill and we watched her take her last breath shortly after midnight. We maintained vigil over her mother until the funeral home came to take her. We needed to stay overnight to finalize arrangements later in the same day. As a Holiday Inn rewards member, I suggested we stay at the Brownwood TX Holiday Inn Express. We walked through the front door at approximately 0230 in the morning. We were told by the night manager that they had already given out their limit of discounted room rates. She did give us a small discount and told us to talk to the day manager when we checked out for the bereavement rate that needed manager approval. 7 hours later, we checked out and asked to speak to the manager. She seemed perturbed that the night manager had given us any discount at all and stated to us "When we are near full capacity, we do not give discounted room rates" I asked if they normally expect people to check in at 0230 in the morning? Her reply "You did". A little compassion goes a long way in times like these. I will no longer choose to stay at any Holiday Inn. I have also edited my corporate travel choices to remove the Holiday Inn as a preferred hotel. The impression given was absolute greed and nothing more. That's fine, your managers have the right to run their hotels as they see fit. I have the right to choose to stay elsewhere.

Business travelers schedules are subject to change during the work week. The hotels used to have no problem making hotel reservation changes, but the hotels are being stiff necked about making a cancellation when a cancellation is needed. Holiday Inn and Hamption Inn have allowed a cancellation up to 6pm of the day of arrival. Not so now, so TRAVELLER BEWARE! These greedy hotels would rather piss off customers and charge for an overnight stay when business travel plans change. I'm going to drive more this year instead of wasting my money at Holiday Inn and Holiday Inn Express and Hampton Inn

A bout 3:15 pm on Monday Oct 26 2015 I was on parsons Ave in Columbus Ohio one of your company vans pulled in to traffic with out looking causing me to a stop suddenly I blew my horn they then slammed 0n there brakes. then to be more professional they made obscene hand gesture . I did not see a unit number but I did get the tag number Ohio PIR 7898. I hope this is not the way you let your drivers behave.

This Holiday inn located at 275 South Airport Blvd in South San Francisco Ca, 94080 the name of the general manager is Mr David Cola him and the housekeeping manager get together in the morning read the reviews from the guest and the ones that are bad reviews the house keeping manager goes to the floors where the maids are uses their phones to send fake reviews to the GM with code numbers eg.336745 and this fake reviews are done every morning round about 9 t0 11am some of the rooms look like a motel they provide in rooms with 2 beds one towel and one soap guest check in pairs, exhaust fans don't work, boiler rooms are fire hazards risk some are exposed under the hotel kitchen basement has drain pipes broken it smells like a sewage yard nothing is done according to codes the laundry room behind the dryers is all the lentos fire hazard and caught on fire lot of timesno ventilation or exhaust fan to exhaust all the lentos out from the laundry room

I went to the Harrisburg, Pa. airport on October 10, 2015 to catch my flight to Charlotte, NC. for a connecting flight there to Melbourne, Fl. I sat there and waited for awhile and then was informed that due to bad storms in the area on the previous days my flight was delayed. I was informed that all the planes were backed up and coming in late because of the storms on October 9, 2015. My flight would be more than an hour late and I would be missing my connecting flight in Charlotte, NC. I was further informed there was no more planes in Charlotte leaving for Melbourne that day. It was pointless to make my flight since I would be sitting in Charlotte until October 11th. I rearranged my flight and scheduled it for October 11th, leave Harrisburg Pa. to Charlotte to Melbourne. I could not make the Holiday Inn in Melbourne that evening. I decided to take care of it when I got to Melbourne, Fl. I booked the Hotel through Expedia. When I got to Melbourne I called the Hotel and the desk clerk informed me I was charged and there are no reimbursements whether I stayed there or not and that was their policy. My confirmation no. for that night was [protected]. Itinerary No. is [protected]. I was also informed I had to contact Expedia for reimbursement. Return trip to Harrisburg, Pa. was by car and it took me 3 days from Oct. 11 to Oct. 14th. I called Expedia today to try to resolve this issue with no success. They contacted the Hotel and the answer was the same. No refund for a stay I was unable to due to circumstances as explained. I have always stayed at Holiday Inn and never had problems and always enjoyed my stay at these hotel/motel chains. In fact I go out of my way to stay at Holiday Inns. I have proof I can provide of the change in flight day and time. Please tell me you can do something for me. If this is not addressed properly and I am to be charged for staying in a room I did not stay in I will no longer go out of my way to stay at a Holiday Inn. I will no longer use Expedia services either. Please reply

My husband was contacted for a deal of 3 nights and 4 days at a Holiday Inn Resort for $199, all we had to do was sit through a time share. We actually never went (due to a family emergency) and let our $199 slip away with the deadline of the September 1st of 2015 of when we actually had to make a reservation. To our surprise we had a $99 charge of our credit card from HVC for an extension. This was never authorized or explained to us that if we HAD NOT made a reservation by a certain date that we would be charged an extension?! What? Now they refuse to reimburse us so we are out $299. Lesson learned stay far away from Holiday Inn Club Vacation offers or any thing else from them, they are just out for the buck!

I started working with this company on Monday September 14th 2015.On Tuesday September 15th went on the floor alone. On Wednesday she gave me 18 rooms to do with all beds need changing. But, first I had to mop the staircase from 3rd floor down to the first floor. I didn't get on the floor to start cleaning till 10:00am. She came to my area at 11:00am said I was going slow. I already had 2 rooms done working on my 3rd. On Friday I went in to cover for a worker. The housekeeping manager gave me 15 rooms. 9 king beds & 6 queen rooms. Double the beds. 21 beds in all. But, she wouldn't let me load my cart cause she wanted me to clean the gym the mirrors & vacuum the floor.& Clean the elevator walls rails & floor. Now I didn't get my cart loaded & get upstairs till about 10:30am. The lady I covered for came in at 11:00am. She asked if she could come help or relieve me and Raphael said no. Now there is a Mexican woman that got her cart brought it down loaded it and went upstairs by 9:15am. I went to the manager and asked if I could leave around 1:00pm since the lady came in. She got really mad at me. She never told me to take a break. But, her & the other 3 Mexican workers got take out yesterday & was sitting in a room on break. She told me to not knock on the room doors that she has to go in and check them first then were allowed in the rooms. I thought no one was allowed in a stay over except the housekeeper assigned to that room. Now if anything ever should come up missing whose bad will that be. I don't think shies the right person for this job. I will stay working for this company for as long as I can take it but, someone needs to do an undercover boss here. She only wants her kind here or she'll give the others hell. I was told that workers comes & goes at this place. She told me to change all check out shower curtains in the am that afternoon she asked me why did I changed 9 shower curtains. Then yesterday she told me not to change them unless they were wet.

Stayed 6/12-6/14/15 at Holiday Inn by the Falls, Niagara Falls, Canada - Desk clerk ran my credit card when I came in and asked for it when I left - I have 2 charges on my debit card and now subject to overdraw - Called the hotel and girl stated she needs my bank to contact them for a form? They are the ones that overcharged and they need to remove - Why should I have to waste my time and now have an extra $42.00 overdraft charge for their error - I am so upset - Also - the toilet in our room did not flush properly - On Saturday night - called at 10:00 pm and it took them over an hour 1/2 to fix the problem - Not happy with this Holiday Inn experience - Always enjoyed staying at Holiday Inn but would never stay at this one again.

Was told a handicap lift chair would be available when I booked my stay at the key largo Florida holiday inn.5/30/2015 I asked for the lift to be set up so I could swim in the pool, they said they would set it up 5/31/2015, that time they said the did not know how it worked, after they looked into it further, they could not find the battery needed to get it running, said that it was in a locked area which they didn't have a key to open it, supposedly the person who had it took it home and was not available, needless to say I was disappointed as well as my family. I hope this isn't a common practice, I was very disappointed, I'm not sure if I will be able to recommend this hotel to others who are handicapped like myself.

I received a call from Holiday Inn Club Vacations with a fantastic deal! I could stay at one of their resorts and actually end up getting back the money I had to pay to get the deal. Being a skeptic, I asked, several times..."what is the catch?" The very nice salesman assured me, numerous times, that there was no catch. They had updated their facilities and were trying to show them off to their customers and potential customers...something about a birthday celebration. So, I did what I knew not to do. I accepted the offer and they took my money. Of course, when it came down to it, this was a time share deal. Now that sounds like a catch to me. Too bad I relied on the integrity of Holiday Inn instead of my own common sense. I just hope others won't be scammed by this offer. There is no refund to be had so please steer clear of this!

Nick Williamson, Manager was a nightmare!"
The hotel itself is nice, the rooms are clean, breakfast in the morning was convenient. When I checked in, I was waiting at the desk for almost a minute while Sheday (not sure of the spelling) finished her text message or facebook post on her phone and greeted me as I was interrupting her. I was issued my room and I had to drag my laptop, my luggage and my coat and purse to the 10th floor only to get there and my key didn't work. I came down of course and requested another room away from the ice maker and elevator door. I was then given a room on a floor full of kids which was loud, noisy, and sounded like they were wrestling. Oh and I must mention that this room was also by the elevator. The same room, different floor. I called the front desk and asked for another room due to the noise. The manager Nick at the time told me to stay in my room and he would bring me the key. Of course he took his time coming. When he arrived I asked him what took so long. He then said, "I thought I was doing YOU a favor by bringing you a key but obviously you don't appreciate it and it appears we just cant make you happy here so you need to gather your things and stay somewhere else". He continued to tell me he will refund my money to my room because this would be the third time he would move me and he tells me "you are just that type will never be happy and satisfied so you need to go somewhere else where you would be happy". Mind you, I was calm and maintained my professionalism. He continued to bully me and threaten to evict me. I told him if I am paying for a room it is my right to request a room change if that room does not meet my expectations and in this case it was noise from the ice maker and elevator, then the noise from the floor full of kids. He continued to persist to refund my money and "make arrangements for me to go somewhere else". I was appalled by him treating me this way. I was traveling all day and there on business so I did not want to leave, I just wanted to be comfortable. He was condescending and continued to talk to me disrespectful and overall I felt bullied. I told him I refuse to go back and forth with him and I will escalate this to his manager and I asked who he reports to. He told me "I'm not giving you that information, you have to look it up yourself". He then told me "are you going to take this room or do I need to call you a cab and help you with your bags and send you somewhere else?" I am not one for conflict so I told him I will take the room. Of course the room was the SAME location again just a different floor near the ice maker, high traffic and the elevator. In requesting a different room I was told there weren't any more of my type of room available and I agreed to take a downgraded room and that I just wanted to be away from the noise of the kids. I never in my LIFE felt so disrespected, bullied, and humiliated while in a vulnerable position because I needed to stay in this hotel. It was obvious he only agreed to bring my key to me to avoid being on the cameras that were at the front desk. I gave this hotel 2 stars because the rooms are actually decent, and when I escalated the situation in the morning the director of sales and the on duty manager Kelly were very accommodating and took the time to listen to me and apologized on Nick's behalf and that made up for how I was backed into a corner by Nick. If a friendly staff is what is important to you in a hotel, I would HIGHLY suggest you not stay here while NICK WILLIAMSOM is still employed here. If he is, If you are not satisfied with your room, you will be made to feel like a burden and an inconvenience by him if you request to change it. And if you request to change it again due to loud noise of other guests (in which him as a manager should have controlled), you will be bullied and humiliated. This guy has no business working in a leadership role in the hospitality industry. 3 times I requested a room away from the elevator and ice maker and EACH time I was moved to a the same rooms ending in "08" next to the elevator and ice maker and told there were no other rooms available in which after my due diligence I found out was a lie. SMH. The GM and Director of Sales did accommodate me by giving me 2 nights stay via my reward points.

RE: Confirmation #[protected] - This reservation was made for a potential employee arriving from out of state to interview with our company. When I made the arrangements, I notified the person of such and also used our company credit card to pay for the reservation. We even set up Priority Points in my boss’s name, David Lloyd. I discussed with the reservationist specifically, “when our guest arrives to check in, there will be nothing he needs to present except his I.D. correct?” the gentleman stated, “that is correct ma’am” When our guest arrived, he had to put the room on his personal credit card! Our company was made to look ignorant…I called the front desk of the hotel in Midwest City, OK and was notified that reserving with a credit card was only a guaranteed hold for the room and not payment for the room. I definitely should have been notified of this, especially since I directly asked the question outright. Our company is very dissatisfied in your reservation department and the predicament we incurred due to lack of information. We had planned to utilize your services for our out of town guests but are definitely giving this a second thought. Our goal is to have our guests be greeted with a warm welcome, not an unwelcome surprise.