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1.3 266 Reviews

Hobby Lobby Stores Complaints Summary

20 Resolved
246 Unresolved
Our verdict: If considering services from Hobby Lobby Stores with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Hobby Lobby Stores reviews & complaints 266

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3:09 pm EDT
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Hobby Lobby Stores rude manager

The manager, Randy, was rude and unprofessional the manner in which he explained a store policy...Not to me, but the customer in line ahead of me. She questioned the clerk about use of two separate coupons on two separate items. The clerk called Randy, the manager over and he stated in a rude voice, tone and manner the store policy. ( I am not arguing the policy but the manner it was delivered) the customer commented on his rude demeanor and I could not help but chime in. He commented back to me, "well, you just don't like it that your friend can't use the coupon..." I stated to him she was not my friend and that I didn't even know her. Honestly, they claim to be a Christian principal company and this was far from even polite behavior. Buyer beware!

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Jennifer Irish
, US
Dec 21, 2015 12:48 am EST

It explains right on the coupon, so when you hear the customer's ask over and over again throughout the day... it is frustrating no matter where you work.

Why The Long Faces
Why The Long Faces
, US
Mar 29, 2013 6:10 am EDT

It was none of your business. You speak of Christian values but you lack them yourself. Pot, meet kettle.

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9:18 pm EST
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Hobby Lobby Stores unprofessional management/discount not given

I was not given the 30% off the merchandise I paid for and did not notice this until I got home. Unfortunately, the management at Hobby Lobby is without professionalism and expertise. I was told to bring in all of my items and the cashier would have to hand check each item to see if it was on sale. The receipt has no bar code numbers, no way to determine what item is represented by what price. In 2012, there is no excuse for a company to use such ancient technology. I brought everything back in with the receipt only to be told that I was returning items and would have to wait 10 days because I wrote a check before the managers would approve cash back to me for their cashier's mistake. They rudely offered an in-store credit. I had already told the manager "Karen" that I would not ever shop at a Hobby Lobby store again after this experience and she still offered an in-store credit. I tried to explain that I was not returning anything only asking that the 30% off that the cashier forgot to record (this all has to be done at the register by the cashier) was given back to me. I could tell there was no getting through to her, she didn't have the knowledge, professionalism, or expertise to understand that this was not a return. I had the cashier put everything back in my bag and told them I would call the corporate headquarters and see if I could get someone with more compassion to work with. After reading all of the reviews on line, which I should have done before I selected to shop at Hobby Lobby, it doesn't appear that their senior management will be much better, but I am going to give them a chance. CUSTOMERS NEED TO SELECT A COMPETITOR AND NOT GIVE HOBBY LOBBY ANY BUSINESS, THAT WILL GET THEIR ATTENTION ALL THE WAY TO THE TOP TIER OF THEIR MANAGEMENT.

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Linda Lancon
Houston, US
Dec 04, 2014 6:43 pm EST

After 5 days of hearing lies and extremely poor excuses while trying to get a straight answer about the status of an order placed on line, I find myself sick to my stomach and in complete stress. I cannot believe the solution offered to me was to cancel my order and go to a local Hobby Lobby to purchase the same item I've been waiting for. Of course I already paid for my original order with paypal, so getting a refund will take a couple of weeks or more...during which time I will be out double the money. Truth is, the order for a Christmas tree was placed for my deaf & autistic granddaughter who cannot go to any store, and who's mother (my daughter) doesn't have the money to purchase. This is why I ordered it online. It doesn't surprise me that so many people suffer great stress over the holidays while dealing with ###s who can't pick up a phone or solve even the littlest of problems. Customer service is DEAD and Hobby Lobby has just proved it! Four different people have told me the problem is a new warehouse that refuses to return calls and emails. Well, they aren't shipping orders either but I bet they are still collecting paychecks. Two different people told me my order actually shipped and then told me the next day that it didn't ship. Even a manager told me that there was nothing more she could do since their warehouse wouldn't get back to her with any information. So it seems their solution was no solution at all. I can't wait to put this on facebook, twitter, you tube and out to everyone I can. Congratulations to Michaels who will soon have several hundreds of new customers by the time I am done spreading the truth about Hobby Lobby.

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9:40 am EDT
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Hobby Lobby Stores ignorance

I was at our local Hobby Lobby store here in clovis, NM and the store manager was yelling at an associate in front of customers. The sad part of the whole thing it was over nothing...she made her cry...she was in tears...he needs to be reprimanded...he should have taken her to his office...but no instead he yelled at her like if she was a small child and embarrassed her. he should be reprimanded for his no professionalism...

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Update by concerednNM
Sep 25, 2012 4:24 pm EDT

I know everything that was going on and it was sent to corp hobby lobby...all taken care of...

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Ingeborg Oppenheimer
, US
Jul 24, 2023 5:39 pm EDT
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it is my impression, based on past efforts to communicate with hobby lobby, that this outfit views itself as not bond by normal protocols related to employee and customer relations. one example: i have tried to find out if hobby lobby offers items related to jewish holidays, and have received zero responses.

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behid the scenes
Albuquerque, US
Jun 28, 2014 2:38 pm EDT

I work at Hobby Lobby and see what this man said more than I care to mention. You have to understand jobs are hard to get and times are tough. People stay at jobs because they have little choice due to different reasons. Maybe age, maybe a pension, and so on. I have a boss who turns red and gets nasty in-front of customers. He also does not give us our breaks and treats us like we work in a sweat shop. We work 7 hours or less and we get lunch. We work 8 or more and get lunch and a break. We weren't allowed a drink of water with us until this passed year. He changes the schedule at will and maybe we are contacted and maybe not. The district manager knows the break situation and does not care. She only cares about looking good on paper and her bonus. Like many others, I'm job hunting. I'm also afraid to call corporate for fear I'll be fired. Most of us feel the same way. This has been going on for over 20 years with this boss. If you don't work retail, you probably don't understand.

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Sflorida
St Augustine, US
Jul 26, 2013 9:56 pm EDT

I worked at Hobby Lobby for five years and believe me Hobby Lobby hires arrogant individuals for managers. They have no issues what so ever about belittling or embarrassing employees. The corporate individuals think it's beneath them to even talk to the employees. I am sure has happened because I have seen it happen in other stores.

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10:43 am EDT
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Hobby Lobby Stores false shoplifting charge

Entering the store - I went to the jewelry isle to find crimp beads and I picked some off of a couple of racks; As I was looking at other things in the store, I remembered that in my purse was a plastic bag of tools, crimpers and wire used to hang my carvings in a show last weekend. I removed a package of crimper beads from my bag to compare with and realized that I had picked up more of the same size, so I returned the ones that I had picked up to the jewelry isle and picked up some key rings, proceeded to the check out counter with my purchases and told the young man that I was putting my things back in my purse, paid for my purchases and started to leave the store when the manager and security accused me of stealing and took me to the office. We watched the videos and they showed me taking the items from the shelf, it showed me returning to the shelf that is all - it never showed me concealing anything, never any intent to steal anything - I tried to tell him that the items that he took from my purse was mine - paid for at a store in Austin, told him that I had receipts, but not with me as I was just passing through town to another showing of my art works. I offered to provided them if he would only let me go get them. But instead he never ever offered any proof of his accusations, never asked the sales clerk if he could back my story, but rather had the officers write up a citation to appear in court and would not let me leave the room without signing a paper stating that if I ever enter another Hobby Lobby I will be charged with trespassing! I did provide the receipts to the judge and she dismissed the case, but the manager stole my belongings; literally "kidnapped" me into signing the paper (that is what the Judge called it)-and embarrassed, frightened me and harassed me as I have never been treated before. What can a person do to regain their pride after something like this. I teach crafts and woodcarving and show my art work all over Texas and New Mexico - I have spent a lot of time and money with this chain of stores - and now to be banned from all of them without probable cause?

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Jennifer Irish
, US
Dec 21, 2015 12:56 am EST

I am sorry and speechless... can you call corporate?

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6:05 am EDT

Hobby Lobby Stores lousy customer service

I was in your store on 09/01/12 and stood in a long line with only one cashier available. That’s just plain stupid. My complaint is that when a cashier came she took the last 4 people in line who just walk up. She did not ask for the next person in line which would have been me. So I waited and all four persons got assisted and out of the store. I complained to the manager and he had this clueless look on his face and said he would look into it and walked towards the back. He did not talk to the cashier and I’m angry. What are YOU going to do about it?

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Linda Lancon
Houston, US
Dec 04, 2014 6:41 pm EST

After 5 days of hearing lies and extremely poor excuses while trying to get a straight answer about the status of an order placed on line, I find myself sick to my stomach and in complete stress. I cannot believe the solution offered to me was to cancel my order and go to a local Hobby Lobby to purchase the same item I've been waiting for. Of course I already paid for my original order with paypal, so getting a refund will take a couple of weeks or more...during which time I will be out double the money. Truth is, the order for a Christmas tree was placed for my deaf & autistic granddaughter who cannot go to any store, and who's mother (my daughter) doesn't have the money to purchase. This is why I ordered it online. It doesn't surprise me that so many people suffer great stress over the holidays while dealing with ###s who can't pick up a phone or solve even the littlest of problems. Customer service is DEAD and Hobby Lobby has just proved it! Four different people have told me the problem is a new warehouse that refuses to return calls and emails. Well, they aren't shipping orders either but I bet they are still collecting paychecks. Two different people told me my order actually shipped and then told me the next day that it didn't ship. Even a manager told me that there was nothing more she could do since their warehouse wouldn't get back to her with any information. So it seems their solution was no solution at all. I can't wait to put this on facebook, twitter, you tube and out to everyone I can. Congratulations to Michaels who will soon have several hundreds of new customers by the time I am done spreading the truth about Hobby Lobby.

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6:37 pm EDT
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Hobby Lobby Stores employee turn over

This store WAS one of the friendliest stores around. There have been so many changes lately tho that I won't shop there anymore. Employees who have been there since the store opened are getting let go and others who have been there almost that long are gone now too. I always looked forward to seeing my favorite clerks there and now they are gone. Yet some of the really bad ones are still there every time I would go there. I do beadwork and scrapbooking. The gal in the jewelry area is as nice and helpful as can be. The one in scrapbooking is always in a bad mood and unwilling to help. It never fails but on my way in or out of the store she is outside smoking. Hobby Lobby doesn't endorse drinking or gambling but smoking must be another story. She has come in from outside when I have had returns that need to be signed and she stinks of smoke that I can smell across the counter. I feel sorry for the clerks at the registers because they are always short handed and never get help. They answer the phone when it rings while taking care of customers and the lines get longer and longer. If there is a return it's worse because a manager has to be called for every one of them. They stand all day and must put up with customers who give them a hard time arguing about prices and signs and sales and then the interruptions and yet they are supposed to be calm and accurate and friendly. One in particular was great and now she's not there anymore. No matter what a customer said or did she was always pleasant and outgoing to the next person in her line. She was nice on the phone when she answwered it and apologized for having to answer it while taking care of me. To me she was the greeter at Hobby Lobby and I always looked forward to going there knowing I would see her. Almost every time I was in her line she had either no other cashier there or only one and she would take care of most of the customers because the other ones weren't as nice to the customers and that's what I loved about her. Her being gone now has changed my mine about Hobby Lobby and shopping there. All the good workers are gone but the mean ones are still there. There needs to be a change in which people are leaving and make them want to stay and get rid of the ones who act like they really don't want to be there at all. I've told my friends and fellow crafters and they agree. Hobby Lobby won't be seeing us anymore.

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Update by Dianne_12
Aug 27, 2012 9:36 am EDT

Hobby Lobby boasts about opening more and more new stores -- they should work on maintaining the ones they have and retaining their best employees!

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5:45 am EDT

Hobby Lobby Stores short fat manager who thinks he is a god

I’ve worked for hobby lobby al most 4 yrs .i’ve had 6 managers in that little time. i dont know where hobby lobby got him but this man paul he has has no empathy. let me start out by saying i dont work because i have to work. oct 4 2007 my husband & i found my 30 yr old daughter face down in her pillow dead! her 4 1/2 yr old son setting beside her.when we turned her over she was all black. all i wanted to do after her funeral was set in my bed eat & cry. so a applied at lobby hobby & this nice man name rob hired me. i know i’ve been a good works if not why did i last 4 yrs. because i dont have to work i gave by coworks my hour this summer to help them out because had job was their living. some weeks i would get 4 hrs some weeks no hour at all. the co-manager sometimes ask me if i wouldnt come in on a day because the store was over budget.

i also have a son who went to prison 12 yrs ago. he went there mainly because his exwifes mother & brother didnt like him. never the less he paid for his so call crime not everyone who goes to prison is a bad person. in june i wrote on a form & the request off book i wanted off on the 8 & 9 of aug so i can go out of town to get my son. i also wanted off the 11 of aug which is my deceased daughters b-day.{don’t know why but i through aug 11 was a sunday which i was already off, so when when to the store on one of my many days off to ask for the 11th off i was told that now we have to go thru a whole new procedure to ask for a day off. which i was never told about! you have to fill out a form & a manage has to sign it. so the form i but in in june was never signed & when i asked for aug 11 off. this paul said i’ll have to look at it. i tried to explain to him about by son & daughter to tell him my son never got to go to his sister funeral & he wanted to go to the cemetery to tell his sister goodby. this was on a sat.i waited untill the next tuesday . he & the co-manager took me in to the office an hour before i was to get off.. he said i’m giving you the 8th & 9th off! but you can’t have the 11th off. “ive got a business to run ! & besides i gave someone else off that day { the lady i’ve been given all my hours to all summer} he did’nt say he was sorry or nothing. i said to him have you ever had a son who went to prison or a daughter who has died? he became very angry & said to me” dont even go there with me!” the look on his face. he said to me i have a son who would be 19 & i died 10 yrs ago. i told him i didnt know & i’m sorry for your lost! & its hard for a parent to loss a child. he never told me back he was sorry for my loss, he also said i don’t go around telling everybody! i don’t know when he said that what i was feeling! i dont care god gave me my daughter alive or dead she’ still my little girl. why should i stop talking about her death is apart of life, he said again i’ve got a business to run! i said to him i’m a mother & thats want i’ve got to run! maybe i could quite? he & the co-manager shilimar told me if thats what you want. i told them i would talk to my husband. they both said talk to your husband & let us know.

i walked out of the office called my husband & told him i could’nt take it any more. i when to the lunch room got my thing out of my locker. went clocked out & went out the door. paul came running out to the parking lot saying pat, pat does this mean you quite? you need to gave me back my shirts! i still have a very good friend still working there. he jumbed her too. she’s a real church goer. some of her church members are going on a train ride on aug 10. she wrote it down on the form. & also but that she already paid for her ticket. paul came unglued on her telling her to never do that again! buying a ticket frist before asking him for a day off. is the employees of hobby lobby not to have a life? all this lady has is her church! she has no husband {passaway} no kids no parents no relatives at all!

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2:19 am EST
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Hobby Lobby Stores - customer service

Oh my gosh! When I found this website I couldn't believe how bad this store is. I mean I knew from from my experience, but I had no Idea. Anyone who is interested should look at Glassdoor.com and read the employee remarks about working there. This store is beyond bazaar! My complaint revolves around 2 seperate dates, but less than a week apart. The first I...

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1:57 pm EDT

Hobby Lobby Stores rudeness-employee

We were shopping in the Hobby Lobby store #340 on 7.9.10. We went there specifically to purchase all floworal and all wedding decorations for an outside wedding for my daughter in 1 1/2 months. The groom-elect has a broken leg with two steel plates and 11 screws and is no weight bearing and he came with us to help. We had ask to leave his crutches at the front and he was using the wheel chair with the buggy on it. We had been shopping for a couple of hours and were very pleased with what we had found. My buggy was full and so was the cart on the wheelchair. We had to go to the crafts department to look for something when a female employee that was more manly looking and female approach us and said that when we got through with the wheelchair would we bring it to her because there was another customer that needed it. We understand there are alot of people who have disabilities and I totally understand as I work in a nursing home and have worked in a hospital 30 years privious to that but that employee should have never came up to us and told us that. The other customer's family should have been told that the only chair that you had was being used and she was sorry. We were not through getting everything that we needed but needless to say, we didn't buy anything else. Not only did the groom-elect not want to be in the wheelchair to begin with, it made him mad that someone would say that to him. Then when we did get to the front and give her the wheelchair, my daughter and him went on to the car and while I was being checked out the employee came by pushing the wheelchair across the front of the store by the check out stands and the person whose relative needed the wheelchair, (which she came up to us at the craft center and ask us if we would find her when we were through the chair right after the employee came over there)and she was right behind the employee. The employee turned around after flipping a wheely with the wheelchair and asked the customer that was walking did she want to ride? I was furious by this time. If we had not found all the exact stuff that we wanted and the price was affordable, I would have left the two buggies sitting in the back of the store and walked out. We live in Taylor, AR and we have family and friends that shop at Hobby Lobby all the time, particularly that one. I have an aunt that spends thousands of dollars in there and she highly recommended you guys. You are not the only Hobby Lobby within driving distance and I don't know that I will ever visit #340 again. I think your employees need a speech about the customer is priorty and not their friends whom they might know. I hope this never happens to anyone else that chooses to shop in your store. The young people communicate on facebook and Hobby Lobby was not a favorite topic on facebook on Friday afternoon, 7.9.10. I truly hope you as a manager took care of diciplining this employee. And by the way, Daniel the cashier who checked me out was very nice and did his job wonderfully. He should be told "Good Job".

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VetoForBRs
Minneapolis, US
Aug 05, 2011 10:28 pm EDT

"and said that when we got through with the wheelchair would we bring it to her because there was another customer that needed it."

I see absolutely nothing wrong with this at all. I feel like I'm missing something?

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7:37 pm EDT
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Hobby Lobby Stores framing incompetence

framing department is incompetent. can't read a calendar. condescending to customers. lies about pick up dates. lies about work done. must learn from store manager, because he said the exact same lies to me. they gave me a date 3.5 weeks out for framing FIVE pictures. when i went to pick them up, they weren't ready. i was agitated. they couldn't give them back because they'd have to take them out of the frames AFTER they just told me FIVE minutes previously that they hadn't been touched. i went straight home and sent an email to HOBBYLOBBY.COM an hour later, i received a call from the manager that they were finished. REALLY ?! jesus would have been impressed. after 3+ weeks, they were miraculously done in ONE HOUR ?! ( i must question the quality, now...) the manager told me that they can be done at anytime on the day we give you. i said why did you tell me the 16th? if you tell me the 16th, they should be ready for me when you open the doors at 9 am. well, he told me, they're ready now. wow. enjoy looking at them in that uppity frame shop of yours :) since you are SO busy, you don't have time for me and obviously, DO NOT NEED ME as a customer...

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Framer Doe
Honolulu, US
Jan 03, 2012 4:49 am EST

You have obviously never worked in a frame shop. Trying to complete and take orders and complete every other task a signed to you on a shift that is under staffed because of payroll constantly be cut IS IMPOSSIBLE! It"s always wonderful when a good CHRISTIAN customer bites your head because their framing order is not complete. Where is the GRACE and UNDERSTANDING! Quoting you from above, jesus would have been impressed. I think He is really IMPRESSED with you! Every framer I have ever known works their ### off trying to complete orders on time. Maybe someday you will realize the world did not end because God forbid your pictures were not complete on time!

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5:03 am EDT
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Hobby Lobby Stores rude racist manager cindy wood

On June 2nd of 2011 I had made one of my many trips to Hobby Lobby., Like so many other women who does as much shopping as I. We don't keep up with the receipts. At Hobby Lobby I was treated like a criminal by their Manager Cindy Wood. She was so very rude and seem to be racist. I never pull the race card. I am a black woman and I am married to a white man and we have bi-racial children, but I know how it feels to be treated like the color of my skin makes me and down-right criminal. PEOPLE we are talking about the difference of about 4.00. I could not believe for the life of me why in God's name why this women would say that her cashiers do not make mistakes. I had purchased 2 picture frames, one had the glass and the other did not. I also did a lot of shopping on this day I may have spent close to 300.00. I was pretty sure that both of the frames had the glass, but they did not. I returned to the store a few days later, when I was told by Cindy Woods the store manager that basically I was a liar. She threw her hands up in the air-as to say oh well. For this to be a christian store, from what I can see their employees aren't! I thought you should treat people as you would like to be treated. In customer service I have also learned that you need to hear the customer out and address their issues to the best of your ability. Hobby Lobby need to train thier managers! This is not to say that just because you have worked at a company for years, that you have the ability, education, background and skill to be a manager. Clearly CINDY WOODS skill level is VERY LOW. Educational background, I won't even go their, but for her to tell me that she doesn't have a manager and that, that was her store. I just wanted to laugh! My husband is a GM at a very popular restraunt and he would never tell any customer that he does not have a manager and that, the restraunt was his. WHAT A JOKE! SHE NEEDS TRAINING ASAP!

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Dianne_12
Phoenix, US
Aug 27, 2012 9:35 am EDT

I think the founder of Hobby Lobby, Mr. Green, needs to know what his managers and employees are doing to create friction and displeasure with the customers who shop in his stores. He and his family may have Christian values, but they seem to get diluted by the time it reaches the store level.

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Gozer908
Sumarian, US
Jun 05, 2011 5:33 am EDT

So you did not have a receipt but you shouldn't have to because you do a lot of shopping? I would not make assumptions on another persons educational background based on the errors in your rant.

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5:43 pm EDT

Hobby Lobby Stores framing is a joke

I went to a Hobby Lobby store in far north San Antonio to have a pair of canves paintings stretched recently. I was told that the order would take two weeks, which I didn't mind, but when two weeks had passed, then three weeks, I went back to the store to inquire as to the status of my order.

I was told that not all of the framing employees were knowledgable in stretching canvases, and the ones who were had not been able to get to them yet. They told me that it would take one more week. I received a call ten days leter saying that my paintings were ready. When I went to pick them up, they were stretched extremely crooked, and the canvases were sagging in the middle. I was very disapointed.

I asked to speak with a manager about this, and all I got out of him was that they would be happy to redo them, and that it would take two more weeks. I didn't have a good feeling about this, but thinking that I had no other solution, I left them there to be fixed.

When I went back two weeks later, I found that the back and sides of my paintings were filled with tiny rips and tears from where the staples were removed. And there were several large cracks in the paint on the front of both pictures that are not repairable.

I was then told by the manager that I could file a claim for the damage to the paintings, but to keep in mind that if Hobby Lobby chooses to pay for the damages, the company will then assume ownership of the paintings (I WOULD NOT GET MY PAINTINGS BACK!). I decided to file the claim, and talk with the corporate office about it. They did indeed say that they would pay the claim, but that I would NOT get me artwork back!

When I declined that offer, I went back to the store to pick up my badly damaged paintings, and spoke with the manager one more time. He made it seem like I was trying to scam the company, then as a capper, he told me that I should understand that Hobby Lobby is an "affordable alternative" to much higher-priced custom framing boutiques, and that I probably wouldn't have had these problems if I didn't try to cut corners.

I will never, ever do business with this company again!

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3:57 pm EDT

Hobby Lobby Stores scam

I recently purchased two magnetic/cork framed bulletin boards from a Toledo, Ohio Hobby Lobby. After removing the cello wrapper, I discovered the boards did lay flat on a counter or against a wall. I returned the boards, tried two others and found the same problem. I was directed to another Hobby Lobby(20 miles away)and found the same problem. It was then suggested I travel another 20 miles to check our the boards at that Hobby Lobby. Instead, I called that store and asked the clerk to check the boards for flatness. She informed me they did lay flat when put against a wall. The quality of this product was very poor and at all three locations I was told the design was faulty and I quite agree. Surely, the buyer for this area should have checked the quality before purchasing. Not only was it disappointing to buy a product that was not acceptable but to be sent from store to store was a waste of gasoline and time. I did appreciate each clerk's understanding of the return
and suggestion I write this commentary on poor product design.

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2:58 pm EDT

Hobby Lobby Stores scam

What kind of a store won't let you do a return if you discover the item you bought is not exactly what you wanted? I located something close enough to what I have been wanting at Hobby Lobby (since I was unable to find it locally). I seriously considered purchasing it until (very wisely) I read their online returns rules: Absolutely NO returns for anything purchased online. Really? Michael's and JoAnn's have no problem with returns, nor does any other store I deal with. I have NEVER had a problem with returning an item I've bought online, and I have shopped through the internet for years, both for myself and others. You can't always guarantee you will like a product bought online until you actually see it, so once in a while may have to return something. It appears as if these people just want your money and refuse to part with any once they have it. Greedy, aren't they? I think I will continue to do business with companies that actually value me as a customer and keep right on passing these idiots by...

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ConKay
Fountain, US
Jul 28, 2014 2:14 pm EDT
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HL was so hoping online would take off..so they could close more stores. Looks like a bad idea. I hope they still try it..

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1:18 pm EST

Hobby Lobby Stores employee and manager humiliated me and my 3yr old son

Ms. Sue, an employee at hobby lobby #126 in Houston Tx ignored my question "Can you help me?" but she went ahead and took my fabric. I asked her how many feet are in a yard, she said "This is a yard." I said "but how many ft are in a yard?" she said "this is a yard." I said "are you in a bad mood?" she said, "I WOULDN'T GO ANY FURTHER IF I WAS YOU", I was like "excuse me?" "Cause then you will get me in a bad mood." To make the long story short, the manager Jay ATTAR was a bigger *** when he allowed this woman to keep insulting me in front of him and said "Do you want to keep arguing for 30 min? cause we can do that. I just want you to go on with your KID (talk about simpathy) to your busy life, cause Im assuming you have a busy life, I know I do and I want to go on with it." I had to walk out of the store with my son in tears because I refused to purchase his dinasour toy from them.

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Framer Doe
Honolulu, US
Jan 03, 2012 4:40 am EST

You have obviously never worked in a frame shop. Trying to complete and take orders and complete every other task a signed to you on a shift that is under staffed because of payroll constantly be cut IS IMPOSSIBLE! It's always wonderful when a good "christian" customer bites your head because their framing order is not complete. Where is the GRACE and UNDERSTANDING! Quoting you from above, "jesus would have been impressed." I think He is really IMPRESSED with you! Every framer I've ever known works their ### off trying to complete orders on time. Maybe someday you will realize the world did not end because God forbid your pictures were not complete on time!

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carmen celeste
Dothan, US
May 25, 2011 5:41 am EDT

you people are such ###s what if that happen to you. im sorry that happen to you because it is not the hobby lobby way Mr.David Green is a kind, christian man an he values every person who comes through that door.

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12:16 pm EDT

Hobby Lobby Stores will not exchange products

I had recently purchased three picture frames from my local Hobby Lobby store since they were having a great sale. I stacked the picture frames onto the cart and proceeded to checkout. I loaded the frames into the back seat of my truck and even placed towels between each fram so they would not scratch each other during transports. When I got home I noticed one frame had a crack on the glass. I took the frame back to the store asking if I could even exchange the frame for another one. I was told by Cynthia, the manager, that I should have noticed the frame had a crack in it and she could not exchange it because it was my fault for not seeing the problem to begin with and she also added she does not know when I purchased the frame (I lost the receipt in my truck). After leaving the store I searched my truck for the receipt which I did find and took back to Cynthia. I was agin told that she could not return the frame because again, it was my fault that I did not notice it to begin with.

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3:16 pm EDT

Hobby Lobby Stores worst experience ever

Recently my friends and I were shopping at the New Braunfels, TX Hobby Lobby. We noticed that there were many items in the 80% off section, which was just two aisles in the back of the store (funny they don't advertise that), and found that many of the items that we almost paid for at the front of the store were also in the 80% off section. Of course, none of the items had price tags reflecting the discounted price. We were very frustrated because the store was trying to charge us full price or 1/2 off for some items when the exact same item was in the back of the store for 80% off or Clearance! When we asked the worker (manager's wife) how to tell the difference, she did not know and accused us of trying to get items for 80% off! She was extremely rude and told us to put the items down and get out of the store before she called the police! Unreal. Never going back.

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cnc345
, US
Sep 24, 2011 2:50 am EDT

Many people will find things on the clearance wall that customers have just laid down. If it does not have a yellow clearance sticker, then it is not clearanced whether it was sitting there or not. As for things being clearanced even when there is the exact same item for full price somewhere else in the store, that is because it could have been missing something, damaged, open packaging or something along those lines. so dont freak out when you go to the registers, just ask what the deal is and we will help you figure it out, but when you automatically get defensive, that makes us not even want to help you.

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6:14 pm EDT
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Hobby Lobby Stores rude employees

Some friends and I went to our local Hobby Lobby store in Cartersville, Ga. We brought our children along to pick out a craft. Apparently, they dont like it when your an outgoing, friendly type pf person. I'm guessing because they are so miserable with them selfs and hate others that are happy! As everyone who seems to work there is so very rude!
We were asked to leave because we were having fun. Yes, you heard that right. Although we were controlled and respectful to others while having fun.
We were treated with such disrespect from an employee, who followed us around, making sure that we did leave. The poor kids were confused, as this lady was trying to embarrass us in front of other customers. We couldnt believe what was happening. Expecially, when I spent over $200.00 in that store a week before that! This was not the first time we had problems with employees. When you do need one they are always talking with there co workers and have an attudite when you do need there help. Then they dont know anything about the product they are selling. I dont think I have ever been greeted with a smile from anyone working there, or a "Can I help you with anything" and I use to go there weekly. They dont like it when your shopping an they are putting things out. And you get in there way.
On top of all that I believe the worst for me is, that they DO NOT give towards the community. I reached out to them asking if they could help out with donations for foster children and was told they dont donate. Oh, but aren't they a christian company! Yeh they hide behide that one!
Women we have to STOP giving to companys that dont care anything about giving back! They have the means to help but are way to shelfish too. It seems that MONEY is all thats on there mind. They should be ashamed of what they are.
I just can't see myself walking into another Hobby Lobby again. And feeling good about myself.

I'm a interior consulant and would spend a great deal of time there along with money. I refuse to give them another penny of mine or anyone elses money. I have complained and complained and they truly dont care ! They have lost a great customer in me. As they need to wise up and make major changes within there company!

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Update by PDKnight
Jun 25, 2010 10:38 am EDT

Wow... First let me say that I did not post my complaint on here for other woman who clearly dont have anything better to do but act like they know what they are talking about!
You need to both show some respect towards others that apparently have an legitimate argument or they wouldnt take the time to complain.
Its pretty clear that it got under both your skins but the way you addressed the comment, sounds to us like your an employee. As you clearly seem to share there bad attiude.
I suggest you both need to get a life. And stop taking the fact that your both unhappy and totally miserable out on truly decent people who was truly mistreated!
And as far as the topic of donations. The answer I received WAS from the head office.
And miss Dawnitte - Your comment about our manners. You might want to take that advice on calling others names, is a bet junior high - dont you think.
AGAIN- you both should think twice about you inmature attiudes towards others that use this website legitimatly and appropriately.
Its so very sad that you have the time in your day to try and knock others down, when you dont have a clue in what the heck your talking about in the first place.
Making a complaint on this site is to help others to be aware of mistreatment.
And of course somebody has to come along and make a joke out of it. - DONT THEY! - Shepmom and Dawnette.

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Reviewer37371
,
Dec 17, 2015 6:47 pm EST

Was checking out and girl named Stephanie proceeded to roll her eyeballs to her friend in full, view of me. I told her if I needed to go somewhere else and she said no jus had long day. I will not be back to that store. Fayetteville ark Hobby lobby

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justanotherjoan
beaverdam, US
Jul 12, 2011 3:19 pm EDT

PS...I am an unfortunate employee of Hobby Lobby...we are trained to follow ppl like her around. and only had to do it once. LOL
We love friendly, upbeat customers...we don't like the ones who are loud and mess up everything...who do you think cleans that crap up?
Hell we had a drunk in there last week...she didn't get thrown out...so whatever you were doing had to have been bad.

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justanotherjoan
beaverdam, US
Jul 12, 2011 3:15 pm EDT

It takes a lot for a person to be thrown out of a Hobby Lobby...and YES they will follow you around, if they think you are acting suspiously (sp?)
I bet you and your party that every store dreads...loud, unruly and messy. No insult intended...just guessing

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shepmom
, US
Jun 26, 2010 1:46 am EDT

I have shown respect for those who had legitimate complaints and have also offered help if I could. Somehow you getting yourself thrown out of a store or that they wouldn't give you a donation for whatever cause you think they should donate to, does not equate to those who have been scammed or ripped off.

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shepmom
, US
Jun 26, 2010 1:37 am EDT

I think I know why you were asked to leave now.

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shepmom
, US
Jun 25, 2010 12:48 am EDT

How loud and disruptive were you to be asked to leave? Fun for you maybe but maybe not so fun for other customers. Ever consider that some of the other customers went to the manager and complained about the "group'?

As for donations, the store employees do not have any authority to make donations to charities unless it's a personal donation from their own pocket. You should have contacted corporate headquarters for that kind of business.

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5:12 pm EDT

Hobby Lobby Stores i was a victim of hobby lobby employees

I was a victim of hobby lobby employees too! On dec. 10-2009 I was on hobby lobby on denver (7000 w. Alameda ave) it is a new store, and I was trying to make and exchange, but the stupid cashier gave me a ticket of refund and she told me: go to the store, take your merchandise and came back whit this ticket, is valid like cash. I was on the store walking arroun and I saw a # black of # follow me on the store, but I didn't take care of it because I was focus looking for my merchandise. When I was with other cashier explained about the ticket, the black man show me a plate and told me "you are under arrest" I was asking why and, but he didn't answer. We went to an small room, checked all my body and asked me if I had a knife, gun, etc. Then, he put the brazalets and pushed me to a chair (I never use resistance). Then, entered to the room the racist manager and was asking me how I offten the ticket, my english is poor, but I explained her perfectly what happened, and I told her: you have to ask what happen to the cashier who gave me that ticket, but she refused, saying : she is left, went to home, the stupid security was callig to the police, acussing me of trying to make a fraud, trying to change the ticket for cash and using a false id (My id is a drivers license for mexico, but is not false). I was beging to the manager: you have to talk to the cashier. And she, verry arrogant told me: let me try, but is obviously, we have the proofs, you want to make a fraud. The black security was subsracting all my stuff of my wallet, and asking stupid questions like: are you legal on this coutry, who is this guy on this picture is your complice? And after the stupid interrogatory, the # manager entered to the room saying: no, no, no, was the fault of the cashier, she is wrong about our polices of refund and exchanges! I never hear an im sorry, or something like that. Of course, I put a complaint, and just yesterday I received a letter where say: "dear monica, we would like to apologize for the problem you have experienced in our stores, we are takingmeasures to prevent this situation from happening inthe future. Enclose, you will find a 50 dlls gift card for any inconvinience this may have caused you. Are they thinking, whit a gift card i'm going to forget my experience on that store? Of course not! And for you, # manager and security, go to drag to the #!

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rosalyn beatty
, US
May 17, 2018 11:23 am EDT
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I recently read the article, White Hobby Lobby Manager Calls Police on Black Customer for #Shopping WhileBlack, written by Michael Harriot. Mr. Harriot writes for The Root. I have not been in Hobby Lobby. There is one in East Haven, CT. -- not too far from me. I love crafts, ect., but I will never set foot now in Hobby Lobby. The Hobby Lobby headquarters -- it would be wise to answer to this article. At the end of the article, Harriot wrote that Hobby Lobby would not comment for The Root's 'request for comment.' Fine, there goes your reputation. And this will build.

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steve stefko
East Texas, US
Apr 26, 2014 7:46 am EDT
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please...learn to speak english. if you are going to live here, it is the least you can do. it seems you got the cursing down pat. now go learn the rest of our words

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ChrisK53
Meadows Place, US
Apr 25, 2014 6:09 pm EDT
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They gave you $50. With a mouth like yours and all your trash talk, your story loses credibility. Take the $50, have a good time shopping, and try and forget about it.

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1:28 pm EDT

Hobby Lobby Stores doesn't care about customers

I had ordered a stretcher frame over a year ago from Hobby Lobby. I did forget about it which was my fault entirely. I was in the middle of a pregnancy and moving when we originally dropped the pieces off and things became hectic. My husband and I went in to pick up the art work which was put on wood stretchers totalling approx. $120. We paid and realized that it looked off. The framer (Mike) had advised us that an additional frame on the outside of the canvas along with glass would look good. We took the frame to the back and requested this additional work.

When I returned to pick it up Kim (an excellent employee) recognized me (since I had been there on numerous occassions) and referred to another frame that I had purchased prior to this occassion which consisted of an autographed CD cover.

When I took the frame to the front, The total I was being charged was over $265. As the cashier was ringing me up, I noticed there was a problem. I was being charged for the initial stretcher once again. I advised her of the issue and she immediatly contacted the Assistant Store Manager, Brenda who made me feel as if I was being interrogated, had no discrepancy, and suggested right away that if I were to have paid for the frame that an extra white document would not be attatched to the work (the thought never occurred that they might have not removed it properly) and asked for the original receipt for part one of the work which was over a year old. She advised me that without the original receipt nothing could be done. I asked for the corporate number.

I contacted the credit card company who could not provide me with statements online over a year old unless I paid for a paper statement to be sent.

I then contacted corporate only to speak with a customer service representative named Cheri who spoke above me and faster everytime I tried to respond to her as she was going through her rebuttles. I advised her on the 3rd occassion during our conversation to please refrain from doing that as I found it extremely rude and she then told me it was because I was "interrupting" her!

I suggested the possibility of getting the credit card to send them an image of the receipt as a possibility as even if I did have the receipt, it would most likely be faded by now. Also, I was dealing with a store I thought I could trust. Both, my husband and myself have gotten our degrees framed there (MBA & BA each) along with several other works. Cheri's response was that she kept her receipts "quiet a while" and if put in file folders she knew first-hand they would "last at least 4 years."

I then suggested to Cheri that I would like to make sure I had my work returned to me as it was purchased in the Dominican Republic as a souvenir. She called the store and said she made the arrangement to have the frame removed.

I asked to speak to her supervisor. His name was Joel. He was very courteous and said I could send documentation to him. However, as I needed the frames today (gift) this was not very helpful to me. This would maybe get me a refund, but I would need to spend more money for statements and additional time on this issue when I really want nothing more to do with Hobby Lobby. My time is more valuable.

In the end, I called the store to see if this work was ready to be picked up when I was 5 minutes away. I was told that it was and when I went in, I was handed the frames once more. I advised that I was not paying for the additional work. Another framing department employee walked by who seemed to know what was going on and told the framer to remove the frames. This took about 20 minutes. I was then handed frameless work without the stretchers that I had previously paid for.

Both my mother and my grandmother whom until this day were loyal customers with the school district and members of local church organizations never experienced such awful service. Also, I've done mystery shopping for several other companies, provided with a problomatic scenerio and never once have I been treated so poorly or spoken down to in front of others at a store.

It's really a shame that Hobby Lobby doesn't have more competition other than Michael's in our area. Maybe they would care more about their customers if they did.

I will be forwarding this information and my family has also agreed to spread the word. Hobby Lobby accomplished throwing away my time, custom frame work, and their employees time not to mention several loyal customers.

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T Rugger
Keller, US
May 14, 2010 10:17 am EDT

So let me make sure I have this right, You forgot your order, receipt and paperwork. You are to busy and your time is to valuable for you to take responibilty. So it is totally the retailer's fault. Maybe if you did not feel so high and mighty towards other maybe you would receive better service. I like how you throw in your degrees and your trip, which have nothing to do this the issue. If you had read the paperwork you signed, you would have noticed after 120 days the items belong to Hobby Lobby. Maybe you should had paid a storage fee for them keeping your art work for that long. Maybe next time you walk into a retail store or another business you thing of your responibilityin being a customer

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