Complaint Rating:

Company information:
Mr Rooter
Nashua, New Hampshire
United States

My wife called to have a bathroom faucet replaced and as she told them the drain was a little slow and we wanted that fixed as well.

The Plumber showed up and was here for about 20 minutes and he came up with a quote of $612.02!

I thought this was a bit on the high side but with the busy schedule and a lack of confidence to fix it myself I wrote out the check.

Then he mentioned that this was just an estimate and someone would call Monday to set up a time to do the work... Hello, This was supposed to be done on the same day.

I let it eat at me for an hour and called and told them not to bother setting up an appointment as I thought the price was outrageous.

They wanted $397.90 for a faucet!
Cable sink and do bio treatment $214.12
Oh... the good news... This included labor and he estimated 3-4 hours to do the job!

I went to my local Home Store, Bought a Moen faucet and did the work myself for under $80.00!

I called them and they still requested that I pay $54.99 for the call and estimate... I did pay that to be done with them.

So for less than $140.00 we now have a beautiful new facet and it didn't cost me a weeks pay.

I will think twice about using Mr. Rooter again and will never recommend them to anyone.

Thank You for letting me vent on this forum... I do feel better knowing that I did the work myself !

It's amazing how money will motivate and give you confidence to do the work. ;)

Have a good day!