Complaint Rating:

Company information:
Cleanwhites LLC
300 NE 62nd Street
Miami, Florida
United States
Phone: 877-292-6892

I was charged $79.95 for my 'trial' shipment of Cleanwhites that I did not agree to purchase. The letter that accompanied the trial kit says that the trial period ends on 11/10/09. I did call to cancel my account on 11/10/09, however, the customer service rep (I believe her name was Iris) told me that the trial ended 11/09/09 and was the last day to cancel my account. We argued about what the letter said and when the trial was over. The rep told me she could not refund my $79.95 since it was too late to do so, since the trial period was over. I asked to speak to a supervisor but she said supervisors do not take calls. After many repeated requests to speak with a supervisor, Iris put me on hold. After about 15 minutes, I spoke with a supervisor who told the same story as Iris and refused to reverse the $79.95 charge. When I asked, the supervisor did not know who owned the company. He told me to write a letter to the company and it would be given to the owner of the company. The total time of this phone call was 59 minutes 48 seconds. I also called my bank to dispute the charge. The bank canceled my debit card so the company cannot charge any other unauthorized charges.