Complaint Rating:

Company information:
British Columbia
Canada

I got my HP Pavillion DV9930 on October 18, 2008. Opened it only a week after I got it from canada post. Purchased it online thru bestbuy. But the laptop came directly from HP warehouse, as it's noted on the box. It was working fine for a week, but all of a sudden, the screen went black for no reason. I Turned it off and on, same thing. I called HP and I shipped it to them for repair. On November 28, 2008 I got it back. The screen was working except that the screen was dirty. So I said, Its ok, I wiped it and turned it on. When I started to use it, guess what? the keyboard was loose. It seemed they're adding more problems. So I called HP again and was told to ship it back. I havent even got the box yet now my touchpad is getting hot. I only even used it for an hour and half just watching a movie. I called HP again to report it. It seems there's no end of me sending it back and forth to HP until the warranty runs off. They can only tell me it will be checked and repaired. Take note This was just bought Oct. 18, 2008. I WON'T EVER RECOMMEND HP TO ANYONE. VERY POOR QUALITY.