Complaint Rating:

Company information:
Hewlett Packard
420 south road moorabbin 3189
Melbourne Metro Area, Victoria
Australia
Phone: 0395551222
www.hp.com

I purchased a Laptop computer from hervey norman on the 12/01/08 which was advertised as having a $150 cash back, As iI am not fluent with computers iI returned to the store a week later and the the salesman if he could do the necessary forms on the internet, he was good and said that that would be no problem. On week later just to be sure, I wrote a later to HP to let them now i had taken the necessary steps online to receive my cash back. Not long after that i received a letter telling me that the expiry date had elapsed. I phoned hp and only got a machine, I left a message for them and the machine told me theyu would contact me within 24 hours. I then tried to contact the manager of Hervey Normen on a number of occassions but he was always in conference, so i left a message there as well. As neither hervey normen or Hp contacted me i called hervey norman AGAIN and was able to speak to the assistant manager who would not even tell me his or the manager name, All he told me was he would look into it and get back to me! I have still not heard from Hewlett Packard and Hervey norman never got back to me, But i am not giving up on this and I will get my Cash Back Yet...