Complaint Rating:

Company information:
Hewlett Packard
Australia
www.hp.com

I have had problems with HP not honoring their Free Wireless Printing Offer which ran during November and December 2007. HP acknowledge that they received my application in Dec 07 but say that it was incorrectly recorded in their system by one of their staff. In April 08 they apologized for the mix up and sent me an email on May 2 saying that my application was approved. On May 15 they sent me another email saying my application was invalid!!!

Since then I have been unable to speak to anyone with the gift of coherent speech on their "customer service" line although I have had the pleasure of being kept on hold and then been told repeatedly that someone will call me back. They never do. I have written a letter to HP demanding that the offer is honored and that they compensate me for the 6months (and counting) I have waited so far. No one has responded to this letter. I have now also lodged a complaint with the Australian Competition and Consumer Association.

I would not advise anyone to but HP products because of their appalling customer service.