Complaint Rating:

Company information:
HEWLETT PACKARD
United States

Filed on : August 10 2009

Filed by :
BENJAMIN MURRAY
BENNYENV@YAHOO.COM


Filed against :
HP Repair Center
45225 Northport Ct
Fremont CA 94538-6411

Complaint Description:
I HAVE TWO NOTEBOOK PC'S THAT WERE IN PERFECT CONDITION. I DECIDED TO PUT A FRESH INSTALL OF WINDOWS VISTA ON BOTH NOTEBOOKS BY PRESSING THE "F11" KEY WHICH IS SYSTEM RESTORE. BOTH COMPUTERS WOULD NOT ENTER THE SYSTEM RESTORE BECAUSE THE SOFTWARE WAS CORRUPT DUE TO HP. I PLACED AN ORDER FOR A SET OF RESTORE DISKS FOR BOTH PC'S. I RECEIVED THE RESTORE DISKS TODAY MONDAY AUGUST 10, 2009. WHEN I PLACED THE RESTORE DISKS IN THE SYSTEMS BOTH COMPUTERS CAME UP WITH A BLUE SCREEN STATING "IRQ EQUAL OR LESS" NOW BOTH SYSTEMS WERE WORKING FINE BUT AS I PREVIOUSLY STATED I WANTED TO PUT A FRESH INSTALL OF VISTA ON THE COMPUTERS BECAUSE AFTER TIME THE SYSTEMS NEED A FRESH INSTALL. I CONTACTED HP SUPPORT AND THE CUSTOMER SERVICE REPS STATED THAT I WOULD HAVE TO PAY 800 DOLLARS FOR THE TWO NOTEBOOKS BECAUSE IT IS A HARDWARE ISSUE WITH THE BIOS. BOTH SYSTEMS WERE WORKING FINE UNTIL THE RESTORE DISKS WERE PLACED IN THE SYSTEMS. ONE SYSTEM IS UNDER A WARRANTY REPLACEMENT BECAUSE HP RECOGNIZED THAT THERE WAS AN ISSUE WITH THIS COMPUTER. THE OTHER WAS IN PERFECT CONDITION BUT I FIGURED ID PLACE A FRESH INSTALL ON THIS COMPUTER AS WELL. THE CUSTOMER SERVICE REPRESENTATIVE WOULDNT WORK WITH ME TO CORRECT THE ISSUE THAT WAS CAUSED BY THE RESTORE DISKS. NOTEBOOK 1: HP PAVILION DV6775US - ENTERTAINMENT NOTEBOOK SERIAL NUMBER: CNF7607YLX P/N: KC412UA#ABA ISSUE: RESTORE DISKS CAUSED AN ERROR TO COMPUTER AND NOW I AM UNABLE TO USE THIS PC WHEN IT WAS IN PERFECTLY WORKING CONDITION BEFORE THE RESTORE DISK WAS INSERTED NOTEBOOK 2: HP PAVILION NOTEBOOK DV2310US SERIAL NUMBER: 2CE7102Z4V P/N: RV322UA#ABA ISSUE: THIS COMPUTER WAS SENT IN TO HP REPAIR AND THE MOTHERBOARD WAS REPLACED DUE TO HP RECALLING NOTEBOOK BECAUSE THEY HAD MANY CUSTOMERS WITH THE ISSUES. THIS WAS LESS THAN A YEAR AGO AND I HAD TO CONSTANTLY CONTACT HP TO ENSURE THAT THIS NOTEBOOK WAS FIXED. NOW I TRIED DOING A FRESH INSTALL ON THE NOTEBOOK PC AND I AM TOLD THAT THERE IS A HARDWARE ISSUE WITH THIS PC AS WELL. RESTORE DISK ORDER INFORMATION ORDER DATE: 08/07/09 ORDER NUMBER: WVB11901 PART: VISTA PREMIUM RECOVERY KIT TOTAL COST: 16.15

Your Desired Resolution:
I WOULD LIKE BOTH NOTEBOOK PC'S TO BE SHIPPED AND DIAGNOSED ON BEHALF OF HP. I OWN OVER 7 NOTEBOOKS WITH HP AND HAVE HAD NOTHING BUT POOR CUSTOMER SERVICE WITH ANY ISSUES THAT HAVE EVER ARISED. I WOULD LIKE A FRESH INSTALL OF VISTA TO BE PLACED ON BOTH NOTEBOOKS COURTESY OF HP BECAUSE THIS ISSUES WERE CAUSED BY THEIR RESTORE DISKS AND I WOULD LIKE AN APOLOGY FROM HEWLETT PACKARD. I WOULD ALSO LIKE THE COST OF BOTH RESTORE DISKS CREDITED BACK TO MY ACCOUNT AS THIS HAS BEEN ONE HASSLE AFTER ANOTHER