Hertz
reviews and complaints

I was in Italy in March 2015. I rented a car from Hertz. When I got back to the States, 3 months later I notice there was a $42 charge on my CHASE credit card regarding a verbal fine from Hertz Italiana SPA. I called CHASE and disputed the charge. CHASE initially credited it back the amount while they investigated the situation. Two months later I noticed another charge for $48 from Hertz Italiana spa again. I called CHASE again and disputed that amount as well. Too make a long story short, CHASE stated they received the paperwork from the Italian police regarding the fine. They sent it to me and it was all in Italian. I told CHASE that this is fraud as I researched and read the same thing happening to so many people when they rented from Hertz in Italy. I also gave CHASE this website and others showing all the complaints against Hertz Italian Spa for these so called mystery violations. I asked for additional proof of the fine as I never got pulled over while in Italy and never received any paperwork regarding the fine. All I received was the charge to my CHASE credit card. CHASE finished their "lack of" investigation and ended up charging me the $48 fine based on the one page document they received in Italian (wasn't evening english). How is that for company like CHASE that I've been a customer of for over 12 years to not believe my story and all the others on these complaint websites. I will never ever rent from Hertz again and more importantly will be canceling my credit card with CHASE and recommend to everyone to not to do business with CHASE. American Express would have taken my side on this right away. CHASE is probably in on this n and splitting the fines with the Italian government. What a world we live in. You try to follow rules and do the right thing. I guess nice guys really do finish last.

Very bad experience with Hertz Rent a Car Wexford IRL. Made reservation for car rental through Ryanair. Arrival with family on Friday night October 16, 11pm. Lady at the desk convinced me to take upgrade and charge for full tank and insurance. She showed me some pictures of the car (VW Golf) and there where NO damages.. The walk from the desk to the car took a while and after we found the car we forgot to check and drove away immediately. Stupid! We drove from airport to Blanchardtown to our hotel. Parked the car in a clear spot. Next morning I saw the bumper had some scratches which where old and dirty. Simple to conclude this. I made pictures and try to send to Hertz but got the mail returned because they only work with no reply address. Anyway, I have very good experiences with Hertz and don't expect any problems. Wrong!. When we returned the car the person immediately saw the scratches and charged my credit card for 780 Euro! I start discussion this damage was already there. Of course an useless conversation. I told them that we pick up the car in the garage and that the pictures they showed me where taken on the big car park and so I believe the damage could also had happened during the ride from the car park to the garage... This of course is not true and they claim that the damage happened during my rental agreement. Ridiculous!

My sister and I went to Illinois suddenly for my mother's illness and booked our airfare and Hertz rental car. All travel arrangements went fine. Our mother passed away that day and a day or two later I made flight and pre-paid Hertz rental arrangements for my brother-in-law to come for the funeral. When he arrived at the destination and tried to get the car I pre-paid for him, they told him he couldn't take a reservation pre-paid by someone else. No where on the site did it say the payer had to be the driver. So, he got charged for the rental and I had to pay the pre-pay reservation I made. I called Hertz and they said I had to email customer service. I emailed Customer service twice and never heard a word back. I wrote a letter to the corporate office in Florida and got a return letter that they were fine if I didn't do business with them again. So, I guess I won't. Not much for customer service, are they?

I rented in the Charleston S.C airport. I didn't have time to refill the fuel and was charged $9.99 per gallon for a total $140 additional cost for the rental. I understand that I should have read the fine print on the costs but to be charged approx. 5X what the typical consumer pays is outrageous. I would expect to pay a premium for not refilling but I know for sure they are not paying even the same price as a consumer for fuel. Very disappointed and will never rented from them again and will be sure to tell me friends that same thing.

Made a reservation for pickup on September 17, 2015 at the Las Vegas McCarran International Airport. I am a long time loyal Gold Plus member #[protected] Upon arriving at the rental car location, I was devastated to learn that the vehicle for which I'd confirmed was not available. I arrived in Las Vegas to attend my Mother-In- Law's funeral service. I waited for some length of time before the confirmed car was located. To my disappointment, the car was an old 2014, with high mileage, and it was scratched up badly. The Service Clerk was willing and tried to accommodate, without success. She then called for the Service Manager's assistance. things got worse. This manager was very unprofessional, did not try to upgrade within the same class, and wanted to charge almost $200.00 more over what I was scheduled to pay. After almost two hours of waiting in frustration, the manager stated that he did not care if I rented from another rental service (imagine my disappointment and disbelief to here and to accept this type of unprofessional behavior from the Hertz company; the company that I've always believed in and took pride in giving referrals to friends and other acquaintances). I took the poor advice of this unskilled, unprofessional Hertz Manager; I rented from another rental service and I was very please with their customer service. My advice to Hertz is that it seriously improves it's customer service, or risk loosing valuable clients. Sincerely, SL Walker 4410 Westheimer Road Loft 3313 Houston, Texas [protected] Cell: [protected]

If you rent a car from Hertz Rental in an area that has toll roads that do not allow you to stop and pay the toll, Hertz Rental will charge you for the toll fee plus a service charge PER DAY! Does not matter if the car was driven that day. This is not mentioned at the time of rental...nothing about toll roads! PLATEPASS or some such company will bill you using the credit card information you provide to Hertz Rental. I bave $16 in toll fees which I have no problem with paying. I have $25 in service fees charged to my account. Pure 100% profit...gouging the consumer! Be aware because Hertz Rental will not tell you about it!

We rented a car to travel down to Florida, first we got a way smaller car than we wanted but no big deal we dealt with it. Second we traveled all the way to the Georgia Florida line and codes were popping up on the dash... while the place we rented from was descent about it and told us to go ahead and trade it on for something else. We tried to trade it I. When we arrived in Florida and they were rude. The hertz in the bradenton Sarasota airport were the worst people to deal with. While we did accidentally leave a head rest in Michigan because we didn't expect to have the problems we did and had no intentions on trading it in. And our car seat for our 2 year old wouldn't fit. But its not our fault that a rental car is having issues... while we were ttrying to trade the car on the hertz lady at the airport proceeded to tell all the employees how wrong it was for us to try and trade the car in and how awful it was to even try. The didn't even check out anything for us and brushed it off... I'm very very very disappointed and WILL NEVER USE THIS COMPANY AGAIN.

I rented a vehicle from the Clarksville TN Hertz outlet last fall. When I returned the vehicle I registered a verbal complaint. Not getting the response I expected, I asked for the email address of someone to whom I could register a formal complaint. I was given an email address -- after two attempts to make contact (both of which were ignored) I called the corporate office and asked for the email address of an ombudsman. I was given the address of customer relations. I sent another email with copies of the original emails to customer relations. And that email was also ignored. So far, Hertz has proven to be a total disappointment.

Rented a car in phoenix az on 9/3/15. Reservation was for cheapest - tried to upgrade us to a mustang at 3 times the price - told them no extras - advised us the tax was 49% and that's why.
Took a basic car and as we drove away, we looked at bill and saw extra charges of $124 for ldw - called repeatedly - kept getting disconnected - how convenient finally 2 hours later got to loss and found at hertz phoenix and michelle promised to note the file. When we turned the car in on sunday - no notes and they said they would check the video - insulting my veracity in front of customers.

Called next day - talked to john t at customer care - promised to call back - nothing

They lied about the rates, they lied about taking care of notes, they insulted us at end - this is the worst customer service i have ever seen.

This is quite an emergency!, my children n i went to pa. , we were two n half hours away from ny manhatann! The statue of liberty, so we r off t going, get there, well oh god, my children come up missing, n the hertz rental car! Where the bouble hell r my children? Oh t car, i said i dont give a dam of that car, well, oh just moment! We located ur children!, ok gey them t hell t me n on t bouble. Thnk u! Gentlemen. Mam we r we have t see they r ok n safely secure!, i say just please on t double n now, i dont care if anything is wrong just have my children here t me n double! Thnk u!. (They manatann ny police department seen them as safe possible. Yes they were already on t my children being safe t can b. There with me n now we have no car, at this right time. How r ee going t get back t our cottage n pa. ?, we searched
For taxie, found a gentleman n manhatann ny taxie service, to recieve, two n half hour ride to pa. ,. The cost was favorable, yet still t driver a generous tip yet t receive. Was t concerned of happening. He got no tip! This is t first time i have never gave t someone. Quite deserving, yet t come. (((The hertz rental found((But t dam car is still n t police department impound, peir? I could not even get t hertz rental out, there was no papers n t glove box t where i put them, no said ny maintain. Police, npd. Couldnt get ahold of joplin t get verication, t release car. Not even me! T car is still in police custody, with our valuebles!? Every time i or joplin, insurance, call manntn. Ny, hertz just a couple blocks t retrieve t car!? They disconnect? Now i want our belonings?! And i nor my insurance nor joplin hertz rental, ! Will b responsible t pay any debits?! Hurtz n manhatann ny will pay that bill! Ny police said, i may come up n i will recieve our personal belonings!. . . My insurance would b responsible t pay toe charges, etc. But dam now they nor i nor joplin will b liable t pay bill of toe n ? Theft, i eant our belonings, it took t extra money saved t get our arragements home, nn my insurance will cover my loss n us currency, due t this theft n miss happening. ! So i wii take a few hour flight or drive t ny 12 + long hard hours t recieve our personals? Please answer my asap) ) . Linda. Swofford. Joplin mo, n children. E mail my, - self. . In

I reserved a car with Hertz that was prepaid. They took out $155 dollars. When I arrived at the airport they told me additional 255 dollars. At that point I cancelled the car. The company is stating they are taking my 100 dollars because it was less than 24 hours. But they never mentioned when I got to the airport there was no car available for rental. I find this company deceitful.Called customer service and stated they are holding my 100 dollars. Never rent from this company because 1) they will never have your car available and they are a rip off Stay far away from HERTZ when renting a car.

Original conf #G6541452949 pickup a midsize on 8/7 at 41130 Nick Ln Murrietta. Location closed. Customer support wanted to move reservation to the next day AND increase the rate. After talking to supervisor Eric received rate of $151.53 receiving six dollars off for being delayed a day. Was not offered a closer location. I called again and changed location closure to home (G6861371798). Felt I should have gotten a deeper rate cut or at least an upgrade. System should not accept reservations without confirming locations will be open.

First of all I tried calling friday to put in my complaint, but it was after hours and I was working..My family and i made plans on going to key west for the weekend, the whole way there the car I rented from hertz car rental, tire's are bold, car pulls to the right, the windshield wiper's weren't working so everytime it rained i had to pull off the road putting a delay on my trip.Myself and family are in this car that's not road worthy one bit.I came into the local office friday to switch the car out before my family and i headed out on our trip.I was told by the employee that serviced me i needed $98 more to just switch the car out.He then told me he would wait at the office while i ran to my bank to add the $98 to my account so my family and i would be in a safer road worthy car.I called to let him know I was on my way back from bank and i got no response.I'm going to be renting a different car every week for the next month as I'm waiting for my car.I'm not a happy costumer at all and hertz employee that dealt with me, put my family in danger, after telling him why i wanted to switch this car out he still let my family and i drive away in it.Something need's to be done or I will proceed with further actions..

Friday August 14, 2015 6:30 am my Hertz rental (Rental Agreement No: [protected]) would not start. It was not baterry as lights and dash all functioned normally (probably starter). Called emergency roadside service and notified Hertz of problem. Told to leave car. Now had to get taxi and make way to airport (1+ hrs away). Taxi cost over $100. Hertz would not offset rental agreement and charged me full price of rental. No sympathy or acceptance of responsability. Never rent from Hertz again! Lot's of other choices out there. (Note, prior week rental out of Fort Lauderdale had low tire pressure warning light come on day after rental. Had to go fill up all 4 tires. Buddy rented same week out of O'hare - he had undercariage damage when picked up car which rubbed against front tire. Replacement vehicle stunk of insecticide which caused burning sensation in throats. Had to drive with windows open in middle of summer). Seems like Hertz got too big for its bridges and is cutting corners now. Be wwary renting from Hertz

When my wife and I picked up our Hertz rental car in Oslo on July 31st we noted that it was dirty. In the U.S., when we pick up a rental car, we are used to having it clean and washed. Since the car was dirty, it was a little difficult noting all the scratches in the paint. Also, the car was in an underground parking area where the light was not good.

When we inspected the car with a Hertz attendant, my wife noted stains on the seats. We brought this to the attention of the attendant and he told us “…not to worry about it.” The stains were not noted on the inspection form that had damage to the car from previous renters noted on it. There was one obvious reddish stain and very noticeable, just like in the photos provided to us in your e-mail. There were other not-so-obvious stains. Here again, I have never rented a car in the U.S. that had such stained upholstery. We certainly did not stain it.

We also purchased all the additional insurance Hertz offered: PLUS Insurance and Super Insurance.
Also, we dropped the car off at the Oslo Airport at 5:00 am on August 4th because we had an early flight. There was no one at the Hertz facility at the airport to discuss the alleged damage. We were at the mercy of what the Hertz personnel decided what the damage was with no input from us.

This seems like a scam to me to squeeze additional money out of your customers. Hertz, a large rental car corporation seems to be abusing its customers. I can’t imagine the Hertz Corporation would allow this sort of poor customer relations to continue if it knew about them. I certainly will stay away from renting from Hertz in the future.

I find the Hertz Europe rental car operation very unprofessional. I am surprised that the Hertz Corporation allows this substandard (as compared to the U.S.) operation to continue.

Bad Service: I wrote below to let aussies know how bad North Gosford Hertz service was.Dont rent any car from them, as the staff not professional and the company can’t be trusted.

I rented a 3 tone Truck from above North Gosford Australia on 1 Aug 7:30, and we need this truck for Saturday only, Mary who is the Hertz staff serviced me, I checked with her if we can returned the key after hours, I had been told they don’t have return letter box for after hour key return, and they asked us to return the key on next day(2nd Aug Sunday), she also told us if we return the key before mid-day on Sunday, that won’t have extra cost, unless the truck is damaged by accident and forget refill the petrol.

She didn’t mentioned extra day charge if we returned the truck after 7:30AM. We have rented a truck previously from hertz @ Arncliffe, which had an afterhours key return, so we thought it odd that this same facility wasn’t available at Gosford.

I returned the key after 9AM Sunday, Mary said its all good and unless the petrol’s low there’s no extra charge, I see this wasn’t the case once seeing my credit card statement, I realize they charged me 2 days.

I tried to explain what Mary told me, and they mentioned every condition is on the statement, they won’t give me refund. I used to rent car with Hertz all the time, I don’t have any issues like this, but after this bad experience, I will tell everyone not to consider rent any vehicle by Hertz, as the staff not professional and the company can’t be trusted.