Hertz reviews and complaints 1
View all 1180 complaintsHertz - reserved car - paid in advance - reservation not honored
My company booked a package through Travelocity. Hertz was the rental car company. Two employees traveling together. Rental car under one employees name. That employee missed the flight. The second employee went to pick up the car. Hertz wouldn't honor the original reservation.
We ended up paying four times the amount of the original Travelocity reservation. When I called Hertz/San Antonio, they refused to adjust their rental rate in any way.
However, when I complained to Travelocity, they gave us an additional credit for the inconvenience.
Booooo Hertz
Yea! Travelocity
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