Hertz
reviews and complaints

I had a reservation for a Uber Car to be picked up last Friday which I reserved 48 hours before, i called the location on Archer ave in Chicago and they told me they didn't have a car yet and would call me, I never received any calls and it's already Tuesday, I called yesterday and got lectured for something I did not do to a previous car that I rented and was told that No Uber Cars were in and would get contacted, I never got contacted again and called 3 different times today and no one answers the phone. When can I get my car that I reserved?
Please call me [protected] Ysidro

I went to the Big Bear City location and was harassed. What "customer service"! The owner cussed, yelled, and slammed the door in my face. When we sat down, she said she had to get the milage of the car that had been just taken back and I asked her if the cars are washed between each guest. She became very rude and hostile, saying she only washes them during the summer and I asked if we could see it before renting it. She wasn't happy but said fine then lead me outside, where she unlocked the car then went back inside. While walking us outside, she said it doesn't matter to her since she might not even have the business tomorrow. I asked her where do I drop off the car then? She says "you'll find out. Maybe here. Who knows." Super aggressively. We were looking at the inside of the car when another guy came out and took it. She had rented it to someone else! We were literally looking at it for five minutes (coffee stains everywhere, what appeared to be throw up stains on the seat and dirt was everywhere.) I went back in to tell her we were still looking at the car and she said I never came back into the office. I said I was barely out there for five minutes and she never came back out. She started cussing me out and trying to push me out of the door while proceeding to shut it on me. I held it open and was bewildered by her attitude! She told me to "F" off and screamed at me that she wouldn't rent to me. I told her I was trying to visit a family member who was dying and she said oh well practically. Then with a last scream of her not renting to me, she told me to get the f out.

To whom this may concern.,
My name is Patrick Poyser, I've been an employee for Dollar Thrifty at the Ft Lauderdale airport for over six years. I'm in the top 5 in performance every month since hire date among 25 sales associates my specialty is always customer service . I'm well loved you my fellow associates, customers, even including Regional Manager that now calls me the Mayor of the airport. I've held that location to my heart like a baby eg; when the manager fails to schedule properly I manage two counters of customers, Dollar and Thrifty for a minimum of 1-2hrs on many mornings until the next associate shows and I've never complained or be frustrated about the continuous downfall.
My complaint today is that I was not treated fairly which shows discrimination in the workplace, I've asked my manager on numerous occasions if it's possible to adjust my schedule 1hr due to me having to drop my daughter at school and before care is not open that early. I was told more than once it's not possible because if they do it they have to do it for everyone and it's contingent to business needs, which is a fair statement . I've managed to make it work on many days by asking my neighbor to keep her and drop her off, however some days it's difficult. With that said I've witnessed associates one name Livan not able to call for a shift bids and was susiquently given the late night schedule which was the last one available due to shift bid rules. One week later the said associate is given a day schedule, how could that be?. There is a part time associate who gets whatever schedule asked, is that fair? Tito Olowlu that's always late and calls out at least 3 time a month. At present there is a new shift bid that would have given me an opportunity to choose a shift to Fix my concerns, but they delayed the shift bid for months not giving me the opportunity to choose a new schedule. Subsequently I was fired on February 7th because of attendance, after returning name tags and uniform I looked at the new schedule and it was adjusted for the guess who. I asked what about me, I wasn't asking for a whole schedule change just 1hour. I appreciate your address in this matter.

My contact info
Email: [protected]@aol.com
Tel: [protected]

Lawyer
Spielberger law Group
Tel: [protected]

To begin with when we initially received the car it was filthy and needed to be cleaned not to mention the fact that it was in poor mechanical repair the real issue here lies in the turn in process although nobody smoked in the car and we all took great pains not to smell like cigarettes when we got into the car we were informed that there were cigarette ashes and that the interior smelled of cigarettes though I took several pictures and your employee was unable to point out said ashes they still refused to reverse the charge when I stated that I was taking pictures and had the intention of contacting the corporate office one of your employees quickly got into the car and drove away removing any possibility of further investigation all of this was done despite the fact that our rental period had not yet ended and we offered to take the car and have it detailed ourselves for a significantly lower price . When I contacted your customer support line I was simply told that they could do nothing for me and that the charges would not be reversed no matter what and though I would think they would take their customers word a bit more seriously especially given the fact that I did take photographs and informed them of my intent to contact you their only response was to charge my card and remove the vehicle from the property as quickly as possible which strikes me as extremely suspicious . I sincerely hope that you contact us so as to resolve this amicably as I am not typically the kind of person to be called a liar and have my character impugned by those who are supposed to be providing me with customer service . I would like to believe that we still live in a world where a person's word counts for something and that customer loyalty is still the backbone of every businesses success .

Hertz car rental booked thru AAA Auto Club for a compact car to be p/u at west Jericho in Smithtown NY. After we return and paid for the rental my Credit card was charged over one hundred dollars for a traffic infraction. Since we did not incur any tickets or toll problems we refused to pay the charge thru our AX credit card. We then received a letter from back office Services advising us of loss of privileges in the future. After calling [protected] and speaking to Toya in Arizona we where told that this was a mistake on Hertz part and you charged the wrong customer. She informed us that she would send a new letter advising us of the mistake. This may not sound like much of a problem for Hertz but the inconvenience Hertz caused for my Wife who was caring for me while I was being Hospitalized for a two week period is not what we expect from Hertz Corporation. Train your staff to be more responsible and careful before charging credit cards. Please respond regarding this matter. Mr. Cruz

Jan 26, 2017 I made a Hertz reservation through Hotwire for a "full size" car that would hold 5 people, 2 large suitcases and 2 small suitcases and paid $445.30 USD. I was told by a Hertz mgr at the Houston airport over the phone that day, that the GPS would be extra and that would be arranged when we picked up the car, no need to reserve one. I saw online that the GPS could be approx. $10/day. On Feb 2nd, we arrived at the Hertz counter and the sales lady immediately tried to upgrade us to an SUV for $700, I said "no - I want the car that I reserved through Hotwire for the $445.30" and showed her my Hotwire reservation sheet. She said "OK" and arranged for GPS and the re-fueling service, the new price shown was $528.99. I agreed and we left in our Toyota Camry. We had a good trip and the car was very good. The problem arose when I noticed the Hertz charge on my credit card for $528.99 WAS IN ADDITION TO THE HOTWIRE FEE OF $445.30! For a grand total of $974.38! I called Hertz customer service today, explaining our situation and we were reimbursed $210 + taxes for the 'car upgrade' they claim we received. We have informed Hertz that we DO NOT appreciate the deceptive sales practices of the Hertz counter employee. We ended up paying almost DOUBLE the price that we had expected and we will be informing others of this experience with this company.

I reserved a rental car almost a week before my reservation I was then called the day of the reservation to tell me they had no cars available for me an they will call me at 12pm which I never received a call so I then I called them after work about 2 hours before my pickup time they tell me they still have no cars for me to go to another location which would have been closed about. Time I got there, then they told me just come we will have something for u, I get there not only am I in there for like 2 hours they give me a compact car when I reserved intermediate an try to tell me it was intermediate, which made my trip very uncomfortable then they don't give u all of the details up front so I had to do a $200 holding fee then they didn't specify that once they slid my card they can't make any changes so I declined the insurance through Hertz an said I would use my own insurance an he told me it was too late he already slid my card so I had to get it, so I go to return the car this morning there is so many people waiting impatiently even two customers left they were waiting so long, to also hear. Him tell a guy that reserved a intermediate car that if he wanted to take the compact car he could which is the same car I had just returned, also the car was having matainence issues along the way I am just very disappointed an this was my first an last time renting from Hertz.

Customer beware! Went to just pick up a friend yesterday, at first I passed up the driveway, there was only one entry and one exit. Upon entering there is absolutely no where to park... And it's a one way driveway on a very large and busy 4 lane street. There are no signs anywhere to let you know to not enter, or to park on the street, so once you're in... Your in. I pulled to the side of the driveway where there was a little room and had no other options-then one of the desk clerks came out telling me I had to move. Later, my friend told me that an older man had just parked there before me and they said nothing to him. The clerk gave me no option to pull forward and literally instructed me to reverse into oncoming traffic down a one way driveway. When other cars started pulling in behind me-he then instructed me to try and navigate through two metal poles and park in a handicap zone! At this point I realize that this is absolutely crazy and attempt to pull away and just park where I was, since it was only going to be a second anyways, but i'm now sandwiched in with a car behind me, to the left of me, and a couple of yellow poles to the right. In an attempt to free myself, I scraped and dented the crap out of my brand new car. After getting out, I see that the same pole has clearly met its fate with probably 100 other vehicles. The sales members and desk clerks proceeded to tell me "oh ya, it happens all the time!" they then proceeded to direct me towards their body shop saying they do good work for a good price! Apparently because they put some giant cone on it they are within code and are not responsible. The pole is within code but nothing else is! I found my own way out which was just as dangerous - this place is a complete hazard zone. I feel bad for anyone who is there during a natural disaster cuz they are screwed. I went to pick up a friend and now I am $1000+ in the hole. Customer claims and service did nothing, they didn't even care to report that it is a complete hazard zone there. I will have to rent a car to get mine fixed, and it will not be from hertz.

I returned a car on 2/15/17. When I arrived there was no one in the office this was at 9:30 am. I waited for about 20 minutes for some one to show up. When she did she was rude and barely talked to me. She asked me if I wanted to have the amount billed to the card on file or to a different card. A choose a different card and handed it to her. She said I was all set. I check mine and my husband account and they still charged the wrong card causing a negative balance

Hi,
We are renting cars for our branch in Thailand from Hertz Thailand now for several years. I have asked for a Hertz Card so we can benefit from the loyalty program when traveling around the world but Hertz Thailand just answer that they cant supply any Card and they are not a part of this program?
Is Hertz Thailand not a "Real" Hertz Partner ?
Best Regards
Peter Thygesen, Director
Mail: [protected]@biogasclean.com

I rented a car on 12/12/16 and nothing was explained to me at all especially about tolls or the policy, the guy was very quiet and didnt really speak until he handed me the keys and the only thing discussed was the walk around for scratches prior to driving off. I turned the car back in on 12/31/16 and on 01/03 had an unauthorized charge for toll for 36.75. I have called the place and talked to the mgr Aaron who said he would look into it and get back to me with a report of the charges. I had to call back in 1 week and again in 2 weeks and he still had nothing. I called again the 1st of Feb and the guy that answered said he knew about the situation and Aaron was working on it and gave me the # to call the toll place. There was 3 tolls at 12.00 & a plate pass fee for 24.75. I called back and told the guy what the charges were and again nothing was explained about the toll box that was on the car and he would have Aaron call be back since they were aware of the situation and as of today 02/13 once again i have heard nothing. I would like my 36.75 reimbursed back to my bank account and your rental company employees need to be updated on the policy's if they are going to charge someone's account. My name is Tina Ashworth and my cell is [protected] and email is tina.[protected]@yahoo.com. I would like this resolved promptly. Thanks

I rented a Hertz car in August 2017. In October we were informed by the Al Ain branch that we owed a total of 4256 AED for six fines that occurred in August. This information came in one email dated Oct 16. There was no supporting evidence to prove that we owed any money apart from the company's say so. We asked for evidence and that it be checked that we have no more fines. The evidence received was poor and did not support the fines billed for.

On February 5 we were contacted and asked to pay a total of 7 fines for 5, 125 AED for fines that date from the month of September. Clearly no check had been made after it was requested. Will we continue to receive large fines with no supporting evidence each month for the next 4 months? We asked for evidence to support this collection of fines. Either paper proof or log on details to the UAE traffic fines website. This was not provided.

The case was taken over by Jose Razon. There has been no explanation who this gentleman is. My wife emailed both Hertz Al Ain and Jose Razon and informed them to not use the credit card on file. I now have a UAE credit card and that is the better option. Jose Razon ignored the email about not using my wife's credit card. We have been clear from the beginning that we will pay the fine. Jose Razon has pressed ahead to use the credit card, dated February 13 he was told not to use. For this ineptitude and lack of customer service we will be charged 12%. Literally 8 days later the fine is being withdrawn from out account despite the fine being based on September, the information only just arriving, and no evidence provided whatsoever to demonstrate that the fine is valid. We have only an internal Hertz document.

This is truly very poor. I for one will never use Hertz again. We have to rent for one more month as we will be buying a car this month. If not for that the car would be returned today. I am truly disappointed. Customer serve ice 0/10. Reliability 0/10. I have no problems with paying a fine. I deeply object to the 12% addition for ineptitude.

Picked up car 1-24-17 at Lihue' airport. Res:H05836535C5/V7PHOL/R
RR [protected] Robert Carnahan
This agent Lonnie was as nice a pie while she was jamming the high priced insurance to us! Flirting with the guys. Wouldn't even make eye contact with us when questioned directly about price. Lead them both to believe it was $63. For the whole week for insurance. Couldn't get a straight answer out of her on price. Said, " It's cheaper than your deductible ". Really? She doesn't even know our deductible! Signed & realized what the heck..charged us more for the weeks insurance than the price of the whole rental we already paid through our travel agent for the week. When brought right back in immediately, and said oh no...wow...did her demeanor change! Cold as ice to us. Very rudely said to us, " He (Robert) signed, I will not talk to you'. " He (Robert) was ok with it till she talked him out of it". Yeah, because she was sneaky about the price, & did not explain it to them well, & avoided our questions . Let me tell you, I am his wife & my name is on that credit card as well! So you will talk to me too! We and the Maes's couple that went in together on this car will never rent from Hertz again!

Hertz drivers apparently do not work until 830am, so they could not offer pickup and delivery service for our 8am rental they promised was offered. They told us we could take lyft/uber and they would reimburse us for the charge.

We returned the car, and Don then told us that they could not reimburse us, but could offer $20 off our next rental. This is not the same thing.

1) Drivers should be available to pickup/delivery at the same time of hours of operation.

2) If drivers cannot make the pickup/delivery time, then please clearly state that before we rent the car. I would have happily adjusted my reservation hours to match their schedule.

3) If clients are told that they will be reimbursed for the lyft/uber ride, then HONOR THAT REQUEST.

4) Offering a discount for the next rental (which, after this experience, we will not do), is not the same thing. This is called a lie.

Dear Hertz,

Yesterday I prepaid rented a midSize car via my gold member hertz app. Pickup and return point was LAX-airport today (01.27.2016)

Upon collecting my car today I found out at the check out booth that my rental price was much higher than agreed.

I told the booth man and showed him
My 34€ reservation since hè privided met with a 56+ us$ Solution.

On his request I returned to the parking and entered the hertz office. I spoke to 3 hertz officials that could not explain this to me. The latter one directed me to a giant cue at the help desk. Since I had a meeting I could not wait for approximate 45min to have my questions answered.

Still: I'm stuck with an unwanted expensive problem by you and I would like to have it sorted A.s.a.p. Please advise: I'm returning the car tomorrow at 13.00 pm California time.

Please advise best course of action...

Paul Reijnen
Club number [protected]
Confirmation number: H19324899C6

Nija hicks
[protected]
Rr# [protected]
I rented a car from hertz on york st in aiken, sc on 1/18/2017 for $45.10 which was prepaid. I was told that a $200 hold would be placed on my debit card and returned as soon as I returned the car on 1/19/2017. On 1/19/2017 I returned the car within 24 hrs. It was before 5pm, they close at 6pm. The office was located inside a "body shop" hertz's office was closed when I arrived before closing. An employee from the body shop said, "he left, I don't know if he's coming back. You can write down the mileage on the car, & i'll give it to him. " I asked her about the hold on my account, she said she did not know how that would be worked out. I wrote the mileage on a sticky note with my name and phone number on it. When I getting ready to leave, an employee from hertz showed up. I gave him the keys and the note with the mileage on the car. He said the $200 hold would be returned when the transaction was "closed. " on 1/20/2017 I checked my bank account and saw a "negative" figure and another $100 had been deducted from my account. The hertz employee states he didn't know where that came from and to call the billing department. I call the billing dept, they stated the extra $100 was for turning the car in late. I told her I returned the car within 24 hrs and the staff was not there when I returned it. She told me to call my bank and have it reversed. I did, and they reimbursed the $100 dollars. To make a long story short, a $45.10 car rental turned into a $312.00 problem. The $200 hold fee was not told to me when I made the reservation on line. It's going to take 5-7 days for my money to be returned when it didn't take 5-7 days for them to take it out of my account. I feel violated. Money was taken out of my account without my authorization and I don't appreciate it! This issue has caused me to have to pay overdraft protection fees and cancel my plans! I am so dissatisfied and disgusted with hertz! Never again will I do business with that company! I feel I should be compensated for my complete and utter aggravation!

On Thursday 12 January 2107 I received a letter in the mail requesting I pay a large amount of money to Hertz for my personal car damaging a Hertz rental car. There was no information on the letter about the apparent incident except for the date and the 2 cars registration numbers.

I knew I was definitely not involved in any kind of incident/accident of any kind since I have owned my car for the last 12 months. The letter was also addressed to another female who I had never heard of before and did not know anyone by this name.

As soon as Hertz's office opened the next day I called to make sense of the letter and to tell them they had the wrong person. I was put through to a man by the name of Bipin Shangari. He was extremely rude and pretty much accused me of lying, he scoffed and laughed at half of the things I said and was very argumentative.

I said I did not know who the other person that the letter was addressed to. He informed me that the other person was the apparent person that was driving my car and damaged a Hertz rental car.

I told him repeatedly I did not know this person and he responded with "well you must, how is your registration and this person associated. How did they get your registration number?" I suggested that the only reason is that the registration has been recorded wrong somewhere through the process and they should contact the other person personally.

I said I know I did not have an accident on the date in my letter and that I did not lend my car to anyone on this date and Bipin's response was "well this was 4 months ago I'm sure you can't remember everything you did on that date and who you lent your car to?"

I asked several questions about where the incident happened, the time of day, what colour was the car. None of my questions could be answered.

I requested evidence and to get back to me as soon as possible so I don't have this incorrect accusation over my head and he responded "I can't control if you worry about this or not".

I did not get a call back or emails for a few days. So I called him back and he rudely said "I called you or I sent an email" he clearly had not.

The result of the issue was the registration number was actually recorded incorrectly and they had contacted the person involved personally and removed my name form the system.

I was obviously quite frustrated to get a bill for over $1300 that was incorrect and Bipin was very rude and could have handled this issue much better than he did. So this is a formal complaint about Bipin and I suggest he needs to improve his customer service skills and how he handles people in distressed situations.

On January 18th I had a car reserved to be picked up at Corpus Christi Airport. When I went to the Hertz Rental desk to pick up the car, the woman took my driver's license and my husband's. She said we would have to pay $13.00 per day for my husband to be listed as an additional driver. When I gave her my debit card, she said I had to have a credit card or go buy a flight ticket. THIS IS STUPID. I rented a Hertz car in October in Owensboro, Ky and dropped it off at the same airport in Corpus Christi...used my debit card at time of rental and was not charged extra for my husband to drive. I have rented from Hertz many times but not anymore...someone is not being truthful.

Terrible service from day 1! I had a rental car for 4 months due to a recall on my daily vehicle. Hertz started charging me a daily rate of $36 when they messed up the contract with the car dealer, then refused to refund the charges. I returned the car and left a security key fob attached to the car keys, which provides full access to a building full of inventory. The manager lied to my husband and I and said they would not be willing to help us recover the key. This will cause harm to my business and also cost me $500. I will be filing formal complaints against Hertz for their poor service and theft of my items.

I rented a Hertz car through a third party and arrived early to pick up (was able to get earlier flight). However, it does not pay to be early. Your attendant (or your inflexible policy) did not allow a two hour early pick up. If I returned it two hours late, I would get charged extra, so I do not understand why a little more money could not fix this problem. I love spending time with my 3 year old daughter, but not in a rental car facility after a flight. I will not be using the third party service again, and will not be using Hertz again unless something is done. I booked through hotwire itinerary # [protected]. The reservation was for 1/17 at midnight under Charles Balka. I do not have rental number because I have not been able to get the car yet. This was at your Intercontinental airport site.