Complaint Rating:

Company information:
Herta Rental Car
United Kingdom

On 06/06/2009, I had a rental car transaction of total of 611.66 GBP
charged to my visa card at Hertz Car Rental office at London’s Heathrow
Airport. While I was told orally of the total charge of certain amount in
GBP, the charge was actually sneakily converted to US dollars based on
a ridiculous exchange rate they set that includes a currency conversion
charge without even notifying me.

After I got home, I noticed that. Emailed Hertz. They denied any wrong
doing even though I explained to them that my Capital One visa card
does not even charge a foreign currency transaction fee and that I had no
incentive for the dynamic currency conversion. I asked them to show my
signature approval on the converted charge, they have no response.

Be very careful with Hertz if you use them abroad. They took advantage
of you while you are tired on travel with this unethical and illegal business
conduct. For me, I will avoid Hertz anywhere in the future.