Hertz
reviews and complaints

On 12/16/2016 I rented a car from hertz in Garden CA and brought the car back on 1/9/2016 hours for the location say 7:00 to 1800 which I was there by 7:30 and you guys didn't arrive to almost 8 made me late to my job 2 hours do to the false advertisement in your door put me in bad condition with my job in which I was coded unexcused do to you guys not accommodating me with a ride due to your policy but you guys we're the ones not time to open and made me late and couldn't get a ride to work. Also they gave me a car smelling like weed I had to go to a store and buy air freshener so my new born baby won't have to smell the bad odor. My name is Amanda LLerenas H15605494

On friday January 7th at approximately 9am i dropped my car off at the hertz miami airport. I went to cashier which was in garage and immediatley realized my phone was gone. THis is within five minutes. I sent my son back to the car and the car had been taken to be cleaned. It took them about 20 minutes to locate the car. When the car was brought back my phone was not in the car. I called the police and have a report number PD170107008696.

My email and itunes passwords were changed. i had all my credit card numbers and mine and my childrens social security number on the phone.

I checked the phone location. Last time it was turned on was in the airport rental car. The phone had full battery as I was traveling. I also know I had my phone as I used the phone for directions for the airport.

I watched them online erase my phone, it was connected to my lap top.

My phone was 4 months old and it was a Iphone 7 along with a leather case which value was 100 dollars. New phone since I have to get it without contract is about 800 dollars.

Hertz is a national company that is suppose to have trained professional personnel. Hertz is suppose to be above and beyond the others in car rental companies, but I have found different. I am a gold member and was treated rudely by counter agents and customer service agents as well. I think it does not matter about the location where you rent at, this is evident it is a business practice of theirs to treat their customers like garbage and provide no support to resolve your issues. I will never rent from this company again because customer resolution is not in their vocabulary or intentions. I would advise others to make them pay by not renting from them at any location. I experienced a flat tire in the desert, and called for help no one came after hours state police came and changed the tire. When car was returned they charged me for road side assistance, new tire change, late return and other items. I could not even comprehend or understand the thought process about charging the customer for services not received. I am requesting a full refund of this rental, and I will never rent with hertz again.

One of the worst experience with the car and the service. The car provided to me was 2016 Hyundai (license number NY HEG5189). When we picked up the car the tank was 6/8th full and the car was not clean at all. When we asked for any other car we were informed that all other cars have been booked and there is no other car that they can give we, which was hard for us to believe. I asked them if they can at least clean the car, but no one came after waiting for sometime so we had to leave with a dirty car and because it was difficult to view in the side mirrors I ended up cleaning up the side mirrors myself. Well, that was not all. It was not a good weather in New York this weekend as it was snowing/raining, so of course we heavily needed the car's wiper, but realized that the wiper was not cleaning up the windscreen properly, in fact it leaving huge trails of water making it very difficult to drive in this weather, so I ended up driving very slow. When I reached back, I was late because the car was not in a proper condition to drive at a normal speed so were asked to pay a lot more than what we had expected. I told them that the car's wiper was not cleaning up the windscreen so we couldn't drive at a normal speed and that they should check the car how bad the windscreen wiper was. Unfortunately, to our surprise we were told that we should have stopped the car and cleaned up the wiper ourselves to make it work properly. I never expected this comment from Hertz and they didn't even bother to check the wiper. Further, (as mentioned earlier) the tank was a little less than 6/8th full when we got the car and it was more than 7/8th full when the car was returned. So we asked them if we would get a refund for the extra fuel, and by then I was so sure that the answer would be no, and so it was. I just had the most terrible experience of renting a car, which was so unsafe to drive in the first place and a very poor customer service.

I am very dissatisfied with Hertz rent-a-car corp. /employees, agents, etc. I do have a reservation in March 2017. This only took (4) tries to get this done. Agents do not speak well, & are not helpful. They also seem to lack knowledge of what their job entails. On hold for 1 1/2hr, . A supervisor, (Lu-anne) was supposed to call me back, 24 hrs, later, and still have not heard from her. Would like a call/letter from someone @ Hertz, preferably someone who has knowledge and is willing to do their job and help. Also, would like compensation of some sort for my time spent on hold on Friday Jan.6th 2017. Doris Duvall, 12 Tamarack Lane Goshen CT [protected], Hope to hear from someone, I will pursue this if necessary. Thank you

Last 29 of december I booked a car with hertz cancun (Office branch: 21 xcaret av, cancun) from 30/12/2016 to 3/12/2017. When I arrived to the venue to pick up the car, the hertz staff in a very rude mood told me that they were out of cars and they could not give any car. The problem is: since I did not book the car from them, I had to change all my travel plans around cancun because renting a car (At last time) was very expensive. I need a drastic fine (Or punishment) to hertz mexico because the did not solve my problem properly. Otherwise, I will stop to consider hertz as my favorite and serious car rental company.

Sincerely,

Jesus a bejarano

I linda kleven & jeffrey travers rented a car from hertz 9462 firestone blvd downey, ca 90241 from 12/20/16 to 12/31/16. Rental # [protected]. Was not informed 12/31/16 they closed early and must return before 13:00. (Arrived 13:10 & office closed) returned car on 01/04/17 and alyssa herrera informed she's charging $100 extra since the car was too dirty and claimed it would need extra detailing. I have taken photos of the interior. Friends from tx (Toni) and ca (Teresa) both said they couldn't believe ms herrera's judgment. I informed ms herrera that I was going to clean it myself. My local downey papa johns carwash charged me $10 for their lowest price wash and vacuum & tip. I had to pay for car wash and an extra days rental. My ride home friends, my travel companion & I are not happy at all with hertz. I initially wanted to use enterprise where I have always been treated with respect and even been given perks without asking. They also do not require customers to wash and vacuum upon return. Would like refund for excessive charges.

Gentlemen: Please see attached letter dated December 12, 2016 regarding your Lomita, CA office overcharging me for a rental car. I would appreciate a timely response, as you have over-charged my Wells Fargo debit card by $1, 500.00+.

I have been a loyal Hertz customer for over 30 years and have a Hertz #1 Club Gold #[protected]. I have used Hertz whenever I travel and whenever I need a rental vehicle.

I would appreciate your assistance in taking the time to review the attachments and to resolve this matter as quickly as you can.

Should you have any questions, or need additional information, please feel free to contact me.

Regards,
James C. Caswell, CPA

Dear folks,

I had a car reservation, to be picked up in NYC (Hertz Reservation number: H1543178666). I was supposed to pick it up in the evening of Dec-29, but unfortunately fell sick that day, and we decided to stay an extra day at the hotel.
On the morning of the pickup day Dec-29, I called Hertz at the only contact phone number listed on the reservation [protected]), to update them about picking the car later - the next morning instead of that evening as planned.

The representative was very nice and reassured me that the car will wait for me for up to 14 hours, so I should be all set. She did not ask me to call anyone else or do anything additional.

The next morning, when I arrived at the pickup station (323 W 34th street), I was in for a non-pleasant surprise.
Not only did my car not "wait" for me, but they also had no full-size cars anymore, which I reserved and pre-paid already via a voucher.
I was given two options - take a mid-size for the same rate, or pay an outrageous extra for an SUV.

I called Hertz again at the number listed in the reservation, the one I called the day before to inform of the pickup time change. The central reservation representative offered no help, and pretty much made it clear I'm in the hands of the local office and there's nothing she can do.

I took the mid-size car, and left deeply frustrated and disappointed from the way things were handled.

From a company like Hertz, stating "... committed to providing our customers with the highest level of service", I would expect that:
a. When a reservation representative on the phone promises something, it will actually be honored by the local offices...
b. If the company cannot fulfil a reservation (e.g no more full-size cars), I'll get a free upgrade, instead of being asked to pay an outrageous extra.

Thank you for providing this platform for posting my complaint.

Best regards,

Zeev.

Attn. O/D,

Good day,
your two support tickets opened under the following reference (203566 created on 23Nov16 & 203917 created on 05Dec16) it has been over a month but there is no response from your side it so unfortunate that dealing with world renowned company I have to wait so long for a simple request, please look into the matter and do the needful at your earliest.

Best regards.
Mohammed H. al-alami

I rented a car through Hotwire.com and I paid when I made the rental. After I got to Phoenix, AZ on December 21st Skyharbor airport I was shuttled to the rental lot. After using the self service machine and speaking to a guy on the phone I told him the price he was charging was to high and that I had a hotwire reservation. He did something on his computer and came up with a price close to the price I had (off by less that a dollar so I thought it was a tax error, or rounding error). Well, it turned out it was an additional amount. So the $179.80 I paid December 6th was just a down payment for the Dec 21- Dec 26th rental. It ended up costing me an addition $180.54. ADDITION. I know I say a couple of times this is my reservation. I didn't realize that the Nissan Versa was an upgrade. Which is crazy since it is like a 12K car. I will NEVER rent from Hertz again and probably not Hotwire. I feel that the companies did not deliver on what I wanted and what was order. Crazy thing is I put something like 400 miles on the car. Taxis might have ended up being cheaper.

While waiting to retrieve a rental car 12/30/16 approximately 10:22a.m. at the location (13040 I-10 Service Rd. as the young lady whom was working alone to service 6-7 customers the manager refused to answer the telephone or come and assist as a team manager would do. The young lady (Lashonda) worked expeditiously as she could to accommodate those waiting! I, than approached the Manager (David Higgins) and asked would anyone or him be able to assist and his reply was that he's short staffed! 🤔 What happened to team work? Poor leadership. The phones were constantly ringing as she were too answering phones and renting cars.

Mapfre commerce called in a reservation for me on 12/28/2016 rental# [protected] as my SUV wa going into the body shop for rear end repairs a 2016 Kia sportage, went to your agent for Hertz at 150 fremont st, twice, both times received dirty, filthy junky vehicle, one even with a empty milk bottle on floor in back seat. all the good vehicles were rented out, I received twice were essentially junk cars.I want a good rental veh icle for the size of the vehicle I had or a clean Toyota 2016, elantra.So far I have been given junk., filthy vehicles, the one I have now has a empty milk bottle in the back seat a KIa Rio veh# 7150295 .truly a work of trash, please send someone by to view your vehicle at my job location now, Newton Wellsley Hospital 2014 Washington Mr. Cleveland Ward 56 Jacob st Dorchester, ma. 02124 e mail [protected]@partners.org I must again take this dirty piece of crap back today.I want a decent clean mid size vehicle worthy of my 2016 kia sportage which is in the shop.I want not to pay any additional charges for all the BS I have gone thru.. Send quality control or regional Branch manager.

I rented the vehicle at the Lynbrook location customer service there is horrible so I ended up switching cars at the Rockville Centre location where the manager there assure me they would take take of everything directly with my mechanic shop across the street. I ended up with two different invoices and a charge of $1766 on 10/16 I'm still working on getting the refund promised by the manager Steve at the Lynbrook location . Who fail several times to return my calls when promised. Spoke to him in person and he assume me a refund and a follow up call and a email with the details of the refund this was on the 12/22/16 I'm still waiting on that call 12/30/16. So I call just to find out his on vacation . It's a disgraced to have people like them managing.

I rented a vehicle from 15 December 2016 to 26 December 216 at Mazatlan international airport location, at the time of the reservation I applied my AAA membership and was given a estimated price of 429 dlls, I also indicated the need of a child seat, one of the benefits of being a AAA member (as indicated by Hertz web site) is that the child seat rental is free. At the time of arrival and when signing the rental documents noticed a charge of 12 dlls per day, when asked the hertz representative she told me that they did not honored my AAA membership, how ever I did get a discount for my reservation so obviously they do honor AAA membership, my expected total bill supposed to be 429 dlls and I end up paying 661.89 dlls, which 132 dlls went towards the car seat and the other 100 dlls went towards other fees. I am very disappointed with Mazatlan's hertz customer service, I request a refund of 132 dlls that I paid for the car seat rental. If I would have known that I was going to be charged for it then I would have brought mine in the airplane. I can provide all required documentation as requested (reservation number, receipts etc)

I rented a car on 12/23/16 from Pittsburgh International Airport and got 30 miles out of the pickup and the empty light goes on...no gas! So I pulled to the side of the road and call the roadside assistance to make sure they note it on the record so that I don't get charged again when I bring the car back empty upon return. The person on the phone agreed they had made a mistake and he noted the error. I also let them know when I drop the car off and the response was rather rude and basically said call a 1-800 number. I reached out to Hertz via twitter and facebook and the response was that their records say the car was full and therefore they must go by their records. Really? I have a credit card charge for the gas that I HAD TO PUT INTO THE CAR 30 miles from the airport as well as a rental record stating "fuel out"...thought that was a bad answer...didn't even ask me more questions but just said "You are a liar"...Will never use this company again

We hired a car from Hertz in Orvieto Italy for one week. The return time and date was 26 December 2016 at 12.30pm.
I filled the car with fuel and rove to the agency at 12.15 pm. We were booked on the 1.25pm train to Rome.
To my dismay I discovered that the branch was not open and that there was no drop-off box for the key. Further the phone numbers I was given either failed to answer or went straight to voice main with instructions in Italian.
We were at a loss about what to do. Eventually I contacted someone who said, give the key to Nando. I had no idea where this was and the person I was speaking to had little English. Eventually I found a bar called nando and the girl behind the bar took the key. It was an unpleasant and stressful war to end our business. Today I had a call from someone asking where was the key? I assume they have found it.

I made a reservation on line with the hertz in woodbridge, nj, confirmation number H1564465448. I booked a car from dec. 23, 2016 til january 2, 2017. An hour and a half before i was supposed to pick up my rental, Hertz calls to inform me that they had overbooked the holiday and there was no cars left in the northeastern region. Really? They left me no time to reserve another car, especially on a holiday. I had 10 days of reservations booked around this rental. I will never rent from Hertz again & i will tell anybody who will listen not to trust or rent from Hertz. Woodbridge gave me a customer service number, which was only automated. So i looked up another number, and their representative told me the same thing. Nothing available in the whole northeastern region. I think this is so unprofessional, why would you wait til the last possible minute to let me know.

We (my adult daughter and I) went to the Norfolk, VA Airport location to pick-up her rental. The process did not go as we hoped with the issues of paying with one method regardless of the number of drivers. That was not the problem. The problem was Dawn at the desk. She did a poor job of explaining the process in terms of what she would Not do after she had already taken certain steps such as running a credit card for funds in an amount that was not clear to my daughter prior to it being done. When we requested to cancel the reservation in order to down-grade, Dawn stated there was no such thing as cancelling a reservation, that it would automatically cancel if we didn't pick up the vehicle. We said we wanted to make a new reservation with the downgrade and she stated it was fraud. She said it would be fraud for her to help us get a vehicle for a price we wanted to pay. I asked how it was fraud if s customer arrived at a total making a purchase they didn't want to pay and before I could finish my statement she began speaking loudly over me saying it was fraud and not the same thing. She then began to escalate in her behavior by twisting her neck and stating she wasn't going to lose her job for us. I looked at my daughter and stated we should make another reservation ourselves since it would cancel and that sometimes people misinterpreted policies, but would speak as if they knew something. Dawn became aggressive in tone, loud at which time I said I would record her so reached for my phone, and she continued to talk loudly over me. When I stated she should calm down, not talk over me and I would also take her picture, she said not to record her at that time and that she would call the police. I told her to call them and I told my daughter we would file a complaint with the company. A manager at the North Military Highway identified herself as the manager of the Airport location, she was apologetic and said she would look into the matter. We decided not to rent from the Airport where the Mini-van which was booked over a month in advance was one of few locations where it could be found. My daughter is a Wal-Mart employee and we will inform the company how one of the employees at a vendor behaved. Dawn needs training in knowing when to stop talking, listening when the customer is speaking, and offering customers options versus belittling the customer while suggesting the customer behaved unethically. There was another employee present who seemed to shy away from the event as she sat in her seat with her hand on her chin. I have part of the video where I can be heard saying Dawn needed to calm down and stop talking over me. She was happy to yell out at me even when I said I would audio record her. Only when I said I would take her picture did she decide to digress from her aggressive behavior. I hope were never see her again at a Hertz store because she is not a good representative of customer service. She represents how to make a situation escalate to violence if the customer is willing and easily provoked.