Complaint Rating:

Company information:
Hertz company
France
www.hertz.com

Dear Sir/Madam,

I must complain the first time to rent the car in Hertz company about French contact and the desk clerk’s suggestion let me pay double cost, additional assistant cost and nobody can explain it.

On Dec.27,2007, I had reserved a car Pergeut 207 or similar car and been prepaid eruo 286.00 for 7 days family travel in the Hertz website. And at same time, I chose the navigation(never lost) system(euro 60 for one week). The total cost was approximate euro 357.76(include security and tax or TTC) by the confirmation letter(the confirmation number is D8760784675). I don’t choose the green car, because the car is not enough power by my experience and there are few types of car which used diesel in China market.

When we pick up the car by the hertz office, the desk clerk(woman, Linda M) of Grad du Nord office(18 Rue De Dnkerque, tel:0155319321 fax:0144539462) suggested us we can change another car(Opel) because the car is bigger and comfortable and the renting price is similar(only euro 20.00 per day, my reservation car cost is about euro 18.00 per day). My wife and I confirm the price per day and total cost of the car with Linda, she told us the cost was same. So we decided to change her suggested Opel car-HOWEVER when we returned the car on Gare de Lyon Hertz office(different office with pick up the car), the officer asked us to pay additional cost 20 euro for upgrading car per day not renting car. I want to somebody to explain it, Hertz company give its 24 hour call. Is it Hertz’s standard operation procedure? And Hertz company can only sign in French contract, this is the reason why I sign the contact and I can not understand the terms of the contract.


After we changed the type of car, Linda asked us to buy the new security. We told her the price of the internet included the security system, but she told us the internet security was only basic one and asked us to pay another security system and it was compulsory(at least for the car). So we had to pay eruo 24.00 per day. And she did not say that the price of any one was not included the 19.6% tax. So we must pay the euro 683.63 for the opel car in 7 days (only about euro 420.00 with same type car in the website), but the total cost is only euro 357.76-This is the reason why the desk clerk of Hertz company suggest us to change another car.

When we rent the car, Linda told us we must add gasoline oil because the oil tank was short and nobody told us the car use diesel. After we picked up the car, we think the car used gasoline and added it(in fact, the car use the diesel). So we had to stand up 3 hours with my only 4-year-old daughter for 24 hour help in the cold climate and pay euro 295.00(not include tax) for assistant 24/24 HT. We had to taxi home by ourselves and took half a day journey to get another car.

This is the first time to rent car in Hertz Company. We make wrong decision to choose Hertz brand from many renting car companies.

Best regards,

Jinlong Yang