Hertz
reviews and complaints

On 30-12-2015 an amount of EUR 42, 70 was deducted from my master card account without any information about the reason. Assuming this action was erroneous the refund of this amount is requested. The last contact with Hertz Italiana Spa was on 12-06-2015 when my credit card was charged correctly. In the period 3-12 June 2015 I rented a car with Hertz Italiana at Roma Airport. Adriaan Verhage Weverstraat 141 6862DM Oosterbeek Netherlands e-mail: [protected]@xs4all.nl tel+[protected]

Rented a car at Dubuque airport today. All was going well until I got to my car and found it snowed in. This was unusual as it had not snowed in4 days. I tried for a while to rock it out to no avail. I went back inside and complained and advised the attendant of cars in two spaces that could be driven out. She wouldn't give me one of them. I asked why the cars had not been shoveled out and she said that those employees weren't working today. Now after she answered another phone call she went outside and spent about10 minutes kicking at the snowbank before the car could be extricate. This loss of 30 minutes of my time should never have occurred. What kind of customer service is this? Larry @ [protected]@yahoo.com

I am a 100% Disabled Veteran. I reserved a full sized car with Hertz. When I got there they said they only had one but it had a 3 foot long break in the windshield right at eye level. Not only was this a problem it was filthy. There was what looked like several days of grime on the outside. The windows were dirty, the carpet was filthy with french fries on it and there were two McDonald's sacks under the seat. What I didn't know until I was bringing it back is that it's illegal to obstruct the view and I could have gotten a ticket for the windshield. I called Hertz at the location I was going and they told me that it was Christmas day and they didn't have the size car I had. They told me I could size down or up but I would have to pay the difference. Hertz wouldn't do any thing. If I had gotten ticket - who would have Paid It?

12/30/2015 - Reservation for car rental in my name to pick up car at Reagan National Airport, had to change to my wife's name at the last minute due to arrival issues. When making the change advised agent we both would be driving the car. At the airport the agent would not allow me to be added as a driver (I made the reservation, I am Gold member so they have all my information). Worse, was the fact the office located on floor one said it was closed, no lights on and no one was in the office and to go the 3rd floor. My wife and other adults went to the third floor only to be told that so and so was scheduled to be working in that office until 2:30 a.m. and they had to go back to the first floor. Returned to the first floor, all the lights are still out in the office, all four counters say closed, but there is one woman who is talking to another apparent customer and another agent sitting in front of a window that says "open". However, when approached the agent says she isn't open and to go talk to the other agent. After waiting about 20 minutes the other agent finally completes her task yells "next" (my wife and her passengers were the only other people in the room) and eventually completes the transaction. Next is the car, it has 41k miles on it and runs like it has 80k. I have never had this kind of experience with Hertz before. Now I have to make an unwanted trip back to the airport with my wife (since I can't drive the car) to get this fixed. The remedy, either a credit or learn my lesson about continuing to rent from Hertz.

It is a real shame I was astonishingly refused my car keys upon arrival at akl airport on the 26th dec 2015... Because my "french driver's license is not translated into english". It is all the more a shame that 1 / my previous rental was all fine, only a few days before (From 13th to 20th dec) , same office ! 2 / nobody ever warned me of this pretended incredible "miraculous" change in regulations (During the previous saturday night maybe?) 3 / the desk agents were not able to find any solution at all

I rented a car EX798SC at Brindisi Airport 2015-06-30. I got a parking fee. As I don't understand what it said - it was in italian, that I don't understand. So I asked your official to take care of it, if I paid what she wanted. She refused. I even talked to your site manager. Doesn't help me. When I asked what to do. The answer was to go to a post office in Sweden and pay there. I explained that there are no post office in Sweden anymore. It was many years ago. And even if I can find some place to pay, it is not to expext they understand italian. All this cost a lot of time. I had to go to my flight. And now you have feed me an administration fee of euro 42, 70 - that you have charged my credit card. I find this very unfair and an awful way of treating a customer. By the way, I have never allowed you to use my credit card. I though Herz was a garanti against bad treatment. Do I have to change my mind? Göran Lundberg Flodinsgatan 13 S722 19 Vasteras, Sweden

I rented a car #[protected] at Lake City 'Toyota'. I was never told that the Hertz location was in a Toyota Dealership with no signage indicating such. I arrived at exactly the Hertz rep. indicated that he was going on lunch break and I would have to wait. He never left the building by the way. Some customer service. I called on 12/28/15 to see if I could return the car (which came from Seattle airport to the Lake City location) to Seattle Airport. I placed a call and waited, and waited, and waited. When I finally got to someone, I was trf'd and I waited some more, second person and I was trf'd again and again I waited. I thought my question to them was simple, but I see that I was wrong. Well the answer was sure I could drop the car off at Seattle Airport but it would cost me nearly the same as getting a taxi. Pretty sure this is my last use of Hertz.

12/17/2015 I was getting my car serviced at Michael's Toyota, Bellevue, WA and they took me to Hertz for a rental because they ran out of the cars I could use that I had asked for when making appt. The Hertz employee told me to leave a gas receipt and the rental agreement in the car. When I returned the car to Michael's, I had only driven 22 miles and did not get gas. I was willing to pay for whatever I used. It was a Yaris, co it couldn't have been more than a gallon. I got a receipt on email the next morning showing I had driven 1027 miles and a charge for $13.74 fuel & service. Hertz did not tell me there would be a charge at $9.99/gallon if I did not fill up. In this car, I could not have used more than a gallon. Looks like I paid for somebody else's gas. This is not a lot of money, but a ridiculous charge for fuel.

We rented a hertz car in florence from 16/10/2015 to 31/10/2015 prepaid with voucher no ppv no 842559. The car was payed in advance several months before. At return the car was carefully inspected: no damage, tank full, etc. I received a bill/card as final settlement statement of charges.in december I got the following on my credit card: 9 dec hertz italiana spa roma ita € 43, 00 I have no idea what this is for and was not notified in any sense. So I assume it is fraudulous, kindly come back to me with explanation whether it is not fraudulous or acknowledge that it is fraudulous. If it is not please give details and bills etc. Otherwise I will notify the credit card company that this item is fraudulous and should be removed from the account.

References : Contract [protected] I am a regular traveler from Paris to Venice (Italia) and a regular and old-timer customer of HERTZ. Last summer, I had a very bad experience with unexplained, unjustified extra-charges . I booked from France via Internet a car rental from aug 25th to october 8th (45 days). The Hertz contrat was 1066, 61 €uros, stating includes local expenses, car registration expenses and theft guarantee. I didn't change the contract when picking up the car(no additionnal options) and at the return the gas tank was full. I got back the car 30 minutes late behind schedule.. What a surprise when I received a final bill of 1162, 49€uros. Extra-charges (95, 88 €uros) were : Local taxes, car taxes and theft taxes. ! I got in touch with the HERTZ Customer Services to get explanations and proofs. Three times. I got back three DIFFERENT answers, each one useless and out-ot scope. After this great experience with Hertz Customer Services, I wrote to HERTZ ITALIA Roma Complaints Board... and I got again a fourth answer ... from Hertz Customer Services with the same silly answer as previously. I used to rent cars mainly Hertz, but sometimes AVIS, Europcar.. Well now, I will move down HERTZ at the bottom of my favorite rental car company list.

Hi, I had rented a car at Hertz for 1 night from the Rochester, NY Aiport and had to return it to the New York Hertz center at 43rd Street. Being a gold member, you are allowed to leave the car and they email you the receipt. But when waiting in the car for 7 mins nobody came, I got out of the car and went to the front desk to return the car keys. The lady there tells me to provide the mileage of the car and how much fuel has been used. She does not even bother to get out of her seat and check the car herself. And then when the mileage has been written, she is like can you show me which car is it? Lady, if you would have gotten out of the car initially to actually check the mileage yourself, you wouldnt have to ask a customer to write it down now, would you? Such lazy and rude people - and this is how Hertz provide excellent service to their frequent gold members! So much for customer loyalty!

Agreement no: M75522506 Date: 11/04/2015 Document: [protected] car description: yaris 5d 854llo reservation id: G73806931E2 I am not happy the way things were handled, I will NOT be using Hertz for anything again! Someone messed up and Hertz charged extra costs to my card. And why isn’t tax charged when you rent? I CANNOT get my money back from this mistake, for 21 days! I am now paying for this. The money is being held from me using. Because of some incompetent person. Some of us really need that $199.00! From a 114.00 bill then they added 12.54 to my bill I guess that was for tax on the car. I have called several times to resolve this because I only had $10 left on my card and almost caused a heart attack! This is totally unacceptable. And your company is probably as big or bigger then AT&T and really don’t care if one person says I will not use them again! I will not use AT&T ever either. So out of touch from customers. But that one person will tell other people not to use them trying to rip people off! I understand you need a deposit but some of these charges I got were ridiculous! Because someone put the wrong date to drop off, so you charged me for 3 or 4 days till I brought back the car and now my card has the money on hold. Then I can send you an email and filled it all out with no submit button, good work! And keeps getting better. Your site crashes every time I TRY send a complaint. Update: It is 21 Business days. I won’t get my money back until Dec 2, 3, and 4th. It will be freaking MONTH before I get any money back. Also why do you need so much information to file a complaint? I will be getting in touch any other agencies to inform them of you practices. Thanks, Cynthia I’m sure you can find all my information with the information I supplied, I will not post it publicly.

I prepaid online for a rental car which I picked up at Orlando National Airport on November 11, 2015. I went to a kiosk and spoke via telephone and skype with a service representative in order to check in a pick up my car. I told the man I had prepaid. He asked me if a Nissan Altima was acceptable. I said yes. My original pre-paid contract listed Nissan as one of the potential cars. He did NOT indicate that the Nissan Altima was an upgrade which I would have to pay more to drive. The rental record printout said in large print that the total estimated charge was $254.13 which I initially thought was $200 for the deposit that is placed on my card to be refunded when I returned the car plus the $54 adding my daughter as a driver. However, what I did not see until later was the fine print. I was charged an additional $138 for the Nissan Altima as upgrade charges. Thus, my card was charged an additional $454.00. Upon returning the car on November 16, 2015, I stopped at the Hertz airport office to request a refund. I was told they could not do this, and that I would have to call a manager. I was given the phone number of the person to call. I called that person when I returned home. He told me there would be an official inquiry where the tape of my conversation would be reviewed. I was told that I would receive and email when this inquiry was completed and that this man would personally call me. It is now November 24, 2915, and there is no email and no phone call. I again called the number today and had to leave a phone message. I asked that this man should call me back. He did not. This is not the first time this deception has occurred in my family since the same thing happened to my husband a year ago. It seems to me that Hertz employees must be trained to be deceptive in order to overcharge customers.

My wife pre-paid Priceline for a Hertz rental car in Tampa for 11/11/15: her father died the afternoon she was to depart. I contacted Priceline inquiring about refunding the payment to us as a result of these extenuating circumstances. Priceline’s shameful reply was to cite corporate policy via email and hide in cyberspace offering only on-line interaction and providing no recourse to speak with a representative or supervisor about her situation. Do companies in this country no longer have bereavement policies? Do they actually care that much more about the “all might dollar” than in possibly easing the pain of one of their customers? Do they think people, going thru these kinds of traumatic situations, don’t need a little sympathy, empathy and support wherever they might find it? Priceline and Hertz made 100% profit on my wife’s loss and they gladly will do the same to the next unsuspecting soul. It’s extremely disappointing to see that genuine customer service and satisfaction is not part of the Priceline or Hertz vernacular. I strongly recommend individuals avoid patronizing Priceline and Hertz until they change parts of their customer service policies. There are plenty of other companies to choose from for your travel needs and maybe even a few that put the customer’s needs first before profits. Before making any kind of travel plans, with any company, ask what their bereavement policy is. If they say they don’t have one; ask them why not and when will they have one in place! Though I would never wish my wife’s unfortunate scenario on anyone, you might find yourself in the same situation one day. Take steps now to make Priceline and the rest of corporate America take notice and show some compassion in those hours of need.