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1.4 1169 Reviews

Hertz Complaints Summary

129 Resolved
1040 Unresolved
Our verdict: With Hertz's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Hertz reviews & complaints 1169

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H
5:05 pm EST

Hertz items left in rental car not returned

Oct 29, 2016 we returned the Hertz car to Hertz at PDX. We were in a hurry to catch a plane and there was NO ONE to check in the car.
I found a Hertz employee and told him we needed to check in the car.
He said to wait as he only had one guy to check in cars. This was Saturday about noon.
We left the car. Later we found we had left some hats in the rental.
We never heard a word from Hertz.

Terrible experience. Do not use Hertz. Some companies deserve to go out of business.

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9:21 pm EST

Hertz hertz rental bna nashville airport

I had my card charged twice causing my bank account to be negative over $300. A charge for $391 (Incorrect price) and $213 (Correct price). When Manager Shawn BNA Nashville Airport stated he would credit my account to correct previous Hertz Central Reps error.(Philippines Rep. Lauren & Jill Escalations Supervisor ) DID NOT HELP. The rep I contacted on 11/22 (Philippines Rep Hertz Central (a guy didn't get his name and didn't know I needed to) didn't authorize my card for my rental renewal causing my deposit to be used and me upon calling to renew my rental 11/29 as I previously done before to be quoted one quote for over $400 and the next $391. All in all Hertz error... Help I need my account clear of incorrect charges. And lastly I was guaranteed I would get back my $200 deposit per Manager Shawn Hertz BNA Nashville.

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3:14 pm EST
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Hertz reservation complaint

I booked my reservation online as I do all the time because I'm a club gold member. As I arrived at the location, the Hertz rep (Musaid the manager) tells me we don't have the vehicle you reserved, but I can put u in an SUV or minivan for a higher rate! I told him I didn't feel I should have to pay more because you guys didn't have the car that you said u had, I feel I should get what I agreed to money wise with it not being my mistake, I've rented at other companies in the past and had no problem. Now I'm without a vehicle, very disappointed!

Place of disappointment: Brooklyn Center, Mn

P.S The Manager was didn't represent customer service satisfaction or even attemp at all! Mr. Musaid

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6:55 am EST

Hertz fraud in schiphol airport netherlands

Aug 2016, when I return the car I got a damage charge because there was a scratch under the front bumper that you need to crawl to see it. I claim that the scratch was already there when I pick up the car because I didn't do it and you can hardly see it. The staff people on the HERTZ returning area they are not checking the cars. They just check the fuel and that's it so why should I pay for the lack of service from the HERTZ people checking the cars.
This Stunt performed by HERTZ in Schipol to charge me car damage is a shame and I am not paying.
Vehicle Registration No: HV-825-B
On my reservation G9400576447 supposed to be collision damage included and also robbery so they just decided to remove that to make this stunt work.

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4:41 am EST

Hertz rental car in seville, spain

We booked a rental car at hertz. Our reservation was confirmed at hertz when we came over to pick up the car we were told that there were no cars available and asked us to wait for 1-2 hrs and they did not have any cars available. This is thoroughly unprofessional and I will never ever rent in hertz again! If you need more details about the reservation email me at [protected]@gmail.com

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3:51 pm EST
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Hertz rental car

Prepaid for car rental, went to pick up car and told credit score too low. Unable to switch reservation to my finance.
There is no option when booking to check if credit score will be too low. They took our money and will not refund it. I have not rented a car so did not know I wouldn't be eligible. Unbelievable that there is no other options.
Our confirmation #: H1222607940

Bill and Angela

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10:04 am EST
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Hertz release of funds. $200 cc hold

I recently rented a vehicle with hertz. At the counter your agent said, "it should take 2-3 days for your $200 hold to return to my cc. My rental was returned on 11/14/16. It is now 11/18/16 and your company's still holding the funds. I know this because I use my american express card for my car rentals. There policy is to allocate funds immediately once a credit is sent to there company. I've contacted american express, and they have not been contacted by your company. I also have called your customer service department. It's funny how your automated service system says" upon the return of the vehicle the funds will be sent back to your cc. " when I talked to your customer service agents, they said it would take 5-7business days due to holds the bank inforce. I explained to them how american express' policy is, and I just my cc company and they have not been contacted by your company, they were adamant that my cc company has my funds on hold. I need an immediate response and my funds released. The main reason I became a gold member is because of your company's reputation and integrity. My gold member # [protected]. The rental record# [protected]. Thank yoy malcolm lewis

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9:49 am EST

Hertz car rental

On sep/9/16 I rent a car the contract # is H64289481, in Miami, I got the rental thou Pro collision center, look hertz have buss relation with this company, a had the car for 4 week during this time your company did unauthorized withdraws from my account after complaint thru pro collision center the money was returned to my acccount, but after I return the car I had other withdraw of $29 from my account, also your company was suppose to reimburse 50 dolllars a did for security. I contacted several time to request the reimbursment never happen, I spoke with with Natalie Hertz branch manager she said the reimbursment was processed on 10/24 for $165.00 but was a lie. When I spoke with her she was very mean, rude and unprofessional, she send me a screen shot from hertz system . Hertz Åland employees send screen shots? What about hertz privacy policy?
I send a Text last week asking about the refund, but Natalie the manager never respond wow! I don't believe Hertz politics is steal money from customers, just have some horrible employers like Natalie who damage Hertz Reputation.
I will escalate this situation until is solve and will contacts other institucions if necessary, I just want a solution to this matter
Thank you
Anibal godoy
Phone [protected]
Anibal.[protected]@yahoo.com

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8:13 am EST

Hertz car rental

Visited my son, wife and new baby in Colorado and rented from Hertz. Rental began on 9/18/2016 and returned on 9/24/2016. Rental record as [protected].

At check in desk attendant was made aware that I ws the primary driver but my my wife could drive the car. The Hertz person gave a a charg of $517.20.
When I returned the car I received a bil of $619.12.I questioned t at drop off and the attendant said it was due to an extra person, my wife, as another driver. FYI, my wife never did drive the car. I couldn't spend time to argue the charge at that time since I didn't nt to be late catching my plane.

Please see if I can be re-reimbursed for the difference in these charges.

My email is [protected]@comcast.net and cell is [protected]

Thank you in advance for your help in this matter.

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3:14 am EST
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Hertz car rental / extra charges

Total rip off and disgusting service!
Charged our bank account for a £112 parking fine, we were never supposed to pay... Instead of contacting us and providing customer service they decided that we are entitled to pay for it, even tough we do have a permit! Waited almost 1.5 weeks for someone to reply and only say that my fine is correct...? You may also charge me for administration fees? Hahhaa really? What a hassle... Don't waist your time in here as surely i will never ever come back!

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5:05 pm EST

Hertz management at dca location

I was hired on 6/13/16 a a CSR. Since that time 9 employees QUIT. I'm one of the ONLY employees who legitimately makes revenue for the company and myself. On numerous occasions I have witnessed things that I know are against company policy. I said nothing but did mention in a corporate survey that I feel that my employer created a hostile work environment for me. On 11/5/16 I was scheduled to work 6-2:30 am..after 10:30 I was the ONLY HERTZ EMPLOYEE CLOCKED IN and present at the location. (No IR, dispatch, counter rep, manager, security) A lady and her husband come in the booth livid because they had been getting the run around from hertz all day and wanted a full refund and replacement vehicle. I informed her I could replace her vehicle but didn't have the authority to zero balance her contract and could give her a gift certificate. I was called stupid multiple times and told the certificate can't plug the hole in the tire or give her back her wasted day. I told her I'm not going to let her speak to me like that. Her husband tells me he's a lawyer and what am I going to do? At this point I pick u HERTZ PHONE TO CALL MY MANAGER PORCHE AND THE LADY REACHED OVER AND CLICKED THE PHONE. I put her contract back on the counter and told the to leave now before I call airport police. She took her contract and keys threw them in my face and then I called police and unfortunately argued with the customer til police arrived. They posted a video online saying I said I was closed and didn't work there. I REPEATEDLY TOLD THE CUSTOMER THEY WERE LIARS. I'm beyond amazed at how many times I called ALL MY MANAGERS AND NOBODY BUT ONE CALLED ME BACK AND THAT WASNT UNTIL AFTER POLICE WERE ALREADY THERE. This incident also happened after my first night on night shift alone two men threatened to spit in my face and management promised I wouldn't ever be left alone again. I came to work today to get suspended because the customers recorded my reaction and submitted it online. I asked my boss did he want the police report he said no he doesn't needed and didn't want to hear what happened he wanted a statement for HR. Once again cares nothing about employee safety ONLY the perception given to corporate. That location is truly the worst establishment I have ever been employed at and I'm coming from Avis there. They didn't even have the courtesy to CALL AND MAKE SURE I WAS OK. Airport police escorted the couple off the premises and sat there with me til I clocked out. Please send someone from corporate to that location immediately

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8:03 am EDT

Hertz cleaning fee - car rental

My name is Danielle Dahan,
I rented a car from Hertz company through Priceline site on December 29 to December 31.
Rental record number: [protected]
First of all, that charged me with 63.60 $ more then I should pay for underage charge who wasn't written on the site when I put the order.
Second, after i returned the car to gainesville location, I saw a billing inquiry of 300$ more.
I made a call to the costumer relations service of hertz and they told me that's a cleaning fee! It's unlikely to charge someone for cleaning the car, and they explained that there was smoking fee.
So even though there was no smoking prohibited sign- No one smoke inside the car! Just out of it!
The representative that I spoked with made it 150$ instead but it's still a lot of money that I cannot effort over something I didn't do!

I'm super upset with your services and i'm asking to undo it and give me my money back!
I rented cars few times within the US and it never happened to me before.

Danielle.

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1:00 pm EDT

Hertz upgrade

We for the first and last time rented a car from Hertz at DIA and was offered an upgrade (one level) mid size for "about" the same price using the attendants words. When I received my credit card statement I noticed that I had been charged by not only the company that I booked from (Hotwire) but also had and additional huge charge from Hertz and was charged for gas as well. This "about" the same charge was an ADDITIONAL $160.00. How is that "about" the same for an upgrade from a compact to a mid size? We didn't get a luxury car, or an SUV. I did NOT ask for the upgrade, it was offered to us AND not knowing we had already been billed, signed the agreement thinking it was what we owed for the rental. We didn't even pay that amount for our airline tickets! We thought the attendant was trying to be kind so that we would rent again from Hertz. Needless to say it was our first and our last rental. We have NEVER had a problem like this before with any other rental agency. Customer Service gave us a whole 50.00 refund. Wow how generous of you! Pays for the full tank of gas we turned the car in with and then we were charged 37.27 for turning the car in full. BAD business!

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3:09 am EDT
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Hertz hertz

2/11/16
I have ordered F level rental car in Hertz Israel for the period 16/9/16 - 5/10/16. When I came on 16/9/16 to pick up the car at Hertz office at 310 E 48 TH ST. Manhattan NYC, the local staff offer me Jetta and other lower level cars. I refused to take any car with lower level than F as per my order. I have spent 2 hours in arguing with the local staff led by unfriendly lady who called herself office manager. This lady was rude person and treated me like a criminal. Rather than receiving service and support as I used to get from Hertz other offices I have faced unprofessional and horrible attitude by this rude lady. I was really shocked from the local manager customers treatment who should not be allowed to work in customer service.
Shmuel Golan
Reservation #H0420111229
Voucher No. [protected]

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3:59 pm EDT

Hertz car rental bill - price gauging

As a business traveler I have been renting Hertz as a President's Club member for a few times a month and established a sense of a price point for rentals lasting 1-2 days each. Visiting my son during his college's Parents Day in Atlanta over the weekend of Oct. 21, my assistant booked the rental, as she has done the previous 50 times earlier, on Sept. 1st, and my wife and I arrived to pick up the car. After 31 hours and 99 miles of usage the bill was handed over to me was $340.05. I took a Delta flight out of Newark for $160 per person each way, so clearly this was out of whack or something must have been wrong.

I called back the billing department, I call Hertz after 25 mins in the queue. Apparently Hertz considers any billing question their lowest priority given you can connect to new rentals under 30 secs. The rep Annette (God bless her heart) lectured me that this is it. I should known the bill and should not have paid it or have negotiated at the pickup. I said that means 'we gotcha' and I have to deal with it. She had a moment of Freudian lapsus and said yes and then when she realized her mistake tried to convince me that this is actually a good price. I explained this translates to more than $3.4 per mile or $9/hr which made her pause. We know our country in general struggles with math.

I told her that I am stopping all future business with Hertz and will write this up in websites. She did not seem to care. Her motivation was to get off this call as soon as possible rather than making concessions or offering a logical explanation. SHAME ON YOU HERTZ. You lost my business and confidence in your integrity. I was put on Avis for a few times last year and I am sticking with them, Uber, or my limo drivers.

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Wine Is Good
Wine Is Good
, US
Oct 30, 2016 6:06 pm EDT

Your price is given up front when you book. Simply put, your assistant screwed up. Complain to her. And the sale price of a flight has no bearing on the cost of anything else anywhere else.

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8:47 pm EDT
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Hertz demand for extortionate amount of money out of nowhere.

I made a booking via rentalcars.com on the internet, trading as Thrifty rentals. I paid in advance for a med to large car (something comfortable) and paid all costs up front - so I thought. I knew nothing of Hertz being a trading partner.
I arrived at the Hertz counter 22:30 on Mon 24 Oct 16, only to be met with 'you must provide for us an extra £3500.00, RIGHT NOW. The staff were amazingly rude. They insisted that it was my fault for not reading T&C's saying they could charge this and keep my money previously paid. I did not get angry as other customers had, I did request the CCTV be on, they said they did not have any. I then challenged them to find proof in the T & C's, they could not, and god knows we spent time looking. I was then asked to ring the agent? no one was answering at midnight. When I refused to get angry (but was crying, alone, feeling ripped off in a strange country) it was decided that I should have a car as they had 1. tried to remove 3500 from my account, taken my money paid in advance, had no proof of T&C's requiring that I pay an extortionate rate as a deposit. Instead of the car I had ordered, I was given a little VW which I promptly named the wheelbarrow. It was shocking to drive so I got it to my hotel and there it spent most of its time.
This is gross mis-representation, I paid in good faith for a med to large car, automatic. Due to gross greed, (I was not part of Hertz how would I know who was part of what, I paid for a vehicle online and got ripped off by one of the worlds best known rental car companies)

I am NOT HAPPY at having this so called surcharge parked on me the moment I went to pick up what I had paid for. I was not happy that the people attempted to get the money out of my account instantly - oh we will put it back later LIES.
This was contract number [protected] via Rentalcars.com
Eventually, as HERTZ had NO evidence of my signing any kind of contract, I was granted a wheelbarrow. Despite having paid in advance for a med/large vehicle I was forced to pay for a tiny excuse for a car. I returned said car with full tank on the morning as required and am shutting out account. I am shocked that HERTZ is running such a scam. It is being reported throughout the travel industry and it would appear I am not alone.
The paperwork forwarded to me by email suggested I print copies, Daniel Perez and his two associates were refusing to look at that. They did however spend time trying to find the paragraph that insisted I pay them £3500.00, and failed. When they did finally agree to let me have some kind of car, it was not what I paid for and I believe a new little ‘dip’ into my account was made.
I am saddened that I must go on line and rate Hertz as filthy, low, loathesome, underhanded thieves. This is not a threat, it is my experience of the reality of dealing with HERTZ. Make no mistake I shall use a much more reputable company in future.
Damaris Anderson

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7:56 am EDT

Hertz rental car problems

My daughter hit a deer. The insurance arranged a rental car through Hertz on Oct 3. My daughter called them and told then she needed to pick the car up on the morning of Oct 26. They had over 3 weeks notice of the date she needed the car? At 3:30 on Oct 25, she called to make sure everything was ready and they told her they had no cars available until the following week. I suspect they are lying and giving us the runaround for some reason. I called the Hertz location, not telling them who I was. I told them I wanted to rent a car starting Oct 26 for a about a week. I was told they would have cars coming back that evening around 6 or 7 pm. I then called back and tried to arrange to pickup my daughter's rental car. I was told they had nothing until the following week. I then asked if that was the case, why did they tell me the had cars coming back around 6 or 7 when I called a little while ago. The girl was very rude and just told me they use different cars for insurance purposes. I think they are lying and just don't want to give my daughter the car because she is 22 years old. I can't believe that with almost a month's notice, they couldn't have a car available on the date she needed it. This is very poor business and I would never recommend Hertz to anyone if this is how they do business.

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10:04 am EDT
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Hertz reserved car a week before vacation...

Leaving for vacation on the 17th of October, Reserved rental a week in advance(mid size).17th comes around, drove 30 minutes to Hertz, they had no rentals for us!I was very upset and frustrated as this is the start of my vacation! Took time out to drive all the way there and back to my house to find another vehicle ...Poor business accomadations, Hertz should have taken a few minutes out of their time to call to say there was no vehicle, instead of wasting our time and gas! Was very disappointed in the company and they way things were handled!

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4:29 am EDT
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Hertz death threat from shuttler at airport

On Sunday, October 9, 2016, my daughter was returning a car back to Enterprise. She stopped short of the entryway to find the correct way to Enterprise. Immediately a driver from Hertz started honking his horn. She gave him the go around signal and he jumped out of his car and came up to them and started yelling at them. He called my daughter a "f***ing white trash b***h" not once but several times. Hertz and Enterprise must be close in the terminal because when they proceeded to drop of their car, he came over to them again and started cursing them yet again and actually drew a crowd. Then a female employee from hertz came over and joined in the yelling. My daughter has a four year old special needs child that was extremely upset and crying. She tried to get away from these horrific hertz employees as quickly as possible. She had a plane to catch and couldn't waste time trying to deal with them. But when walking away from them, the looked back and the man made a gun sign at them. needless to say I would suggest not renting from this company in Toronto. I would use Avis or Enterprise. I have rented from both and have never had anything but exemplary service from both companies.

Stay away from Hertz!

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9:36 am EDT

Hertz they rented me a stolen vehicle!

Please do not rent from Hertz! They rented me a stolen vehicle. I didn't know this until one day I went out into the parking lot and the rental car wasn't there. The police were looking for me. I spoke to the police in person, told them my situation and showed them my rental agreement. It's been 3 weeks now since the police took the Hertz rental from me, and Hertz hasn't contacted me to apologize or to provide an explanation. I'm extremely frustrated and disappointed in their customer service.

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Wine Is Good
Wine Is Good
, US
Oct 05, 2016 4:10 am EDT

Sounds like he kept the car longer than his agreement allowed and the cops confiscated it, and now he wants an apology and an explanation.

Wine Is Good
Wine Is Good
, US
Oct 02, 2016 6:15 pm EDT

The rest of the story please?

Hertz In-depth Review

Website Design and User Experience: The website design of Hertz is clean and user-friendly, making it easy to navigate and find the information you need. The layout is intuitive, with clear menus and search options. The overall user experience is smooth and efficient, allowing users to quickly find and book their desired rental car.

Vehicle Selection and Availability: Hertz offers a wide range of vehicles to choose from, catering to various needs and preferences. Whether you're looking for a compact car for a solo trip or a spacious SUV for a family vacation, Hertz has you covered. The availability of vehicles is generally good, ensuring that you can find a suitable option for your desired dates and location.

Pricing and Rental Options: Hertz provides competitive pricing and flexible rental options. The pricing is transparent, with no hidden fees or surprises. The rental options are diverse, including daily, weekly, and monthly rentals, as well as one-way rentals for added convenience. Hertz also offers various insurance and protection plans to meet different needs and budgets.

Customer Service and Support: Hertz excels in customer service and support. Their representatives are knowledgeable, friendly, and responsive, providing prompt assistance and resolving any issues or concerns. Whether you have a question about your reservation or need help during your rental period, Hertz's customer service team is there to assist you every step of the way.

Booking Process and Reservation Management: The booking process on Hertz's website is straightforward and hassle-free. The reservation management system allows you to easily modify or cancel your reservation if needed. The confirmation emails and reminders provide all the necessary details, ensuring a seamless experience from start to finish.

Pickup and Return Experience: Hertz offers a smooth and efficient pickup and return experience. The rental locations are conveniently located, and the staff is professional and efficient. The check-in process is quick, and the vehicles are ready for you upon arrival. The return process is equally seamless, with clear instructions and dedicated drop-off areas.

Vehicle Condition and Cleanliness: Hertz maintains their vehicles in excellent condition and ensures cleanliness. The cars are regularly serviced and inspected, providing a reliable and comfortable driving experience. The interiors are clean and well-maintained, giving you a pleasant environment throughout your rental period.

Additional Services and Features: Hertz offers a range of additional services and features to enhance your rental experience. These include GPS navigation systems, child safety seats, and additional driver options. Hertz also provides roadside assistance for added peace of mind during your journey.

Loyalty Program and Rewards: Hertz's loyalty program, Hertz Gold Plus Rewards, offers great benefits and rewards for frequent renters. Members can enjoy expedited service, free upgrades, and exclusive discounts. The program is easy to join and provides excellent value for loyal customers.

Overall Satisfaction and Recommendation: Overall, Hertz delivers a top-notch rental experience. From the user-friendly website to the wide selection of vehicles, competitive pricing, and excellent customer service, Hertz stands out as a reliable and trustworthy choice. I highly recommend Hertz for your car rental needs.

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Contact Hertz customer service

Phone numbers

+1 (800) 654-3001 +1 (800) 654-3131 More phone numbers

Website

www.hertz.com

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