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1.4 1169 Reviews

Hertz Complaints Summary

129 Resolved
1040 Unresolved
Our verdict: With Hertz's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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6:02 pm EDT
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Hertz - incorrect charged of 150€ after 5 months

Last december I went to italy and rented a car at termini stazione ffss - railway station. I went to pisa and return to rome were a deliver the car. The car was paid by credit card and at january of 2010 it was charged. At that point everything was ok, but then, at may of 2010 I received a leter of the bank charging me 5 times 30€. Three times at 05-05-2101...

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3:26 am EDT
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Hertz unauthorized charge for &traffic ticket&

My husband rented a car late at night from Hertz at Milan Malpensa Airport in December and dropped it at Hertz Verona in the early hours of the next morning. In March Hertz Italia sent a letter that they had charged his credit card 30 Euro for Hertz's paperwork regarding a verbale fine online incurred that night in Novate Milaese. When he called to question the ticket he was told they could not give him a citation number or any information about the ticket due to privacy concerns. Hertz charged his card again for the same thing in May. We think this is a scam perpetrated on non-Italian renters because some Hertz employees or or perhaps the Roma Corporate office thinks foreigners will just pay the charges without question or protest.

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Paul Lampris
, GR
Mar 06, 2014 5:41 pm EST

In the [protected] I rent a car from Ciampino airport, and gave it back in [protected], Now after 5 months without any explanation I saw at my credit a bill of 42.70 euro, From the Hertz office in Greece they cannot tell me what is that bill for.

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Deanco
, NZ
May 19, 2011 3:29 am EDT

Agree i have recently experienced the same thing. I find it hard to understand how they can charge months later for any fine of any sort without having reference to it to prove the reason for charges. I think this is purely illegal despite any clause Hertz Italy have inside their contract. It is morally and constitutionally wrong!

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7:44 am EDT

Hertz fraudulent-ripped me off, big time!

Hertz (Aka herts) auto transport is such a fraud, they mispell their own name! They ripped me off for over $1300 and never performed the service for which they were paid. After making a duplicate charge on my credit card, and two weeks after the date they were supposed to pick up my vehicle, they refused to answer their phone or return my calls or return my money! This is now being handled by my credit union as a fraudulent transaction. These folks need to return to the country they came from (Not the usa) and rip off their own fellow citizens. Based out of miami, fl and doing business nationwide... Consumers beware!

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7:15 pm EDT
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Hertz terrible service

I am a hertz gold member and I rented an hybrid at the Hertz geneva (Switzerland) location. When I landed, the car was not ready and never got an hybrid car. They gave me another car and I had to wait for an hour to get it. They did not have a car ready even though, you are technically suppose to get the car key and go.

I brought back the car three days later to pick up another car. I had another gold memeber reservation and again they did not have the car. I had rented a midsize car automatic and the only car they wanted to give me was a compact. I refused and the young lady was rude and would not want to give me either a midsize or a larger vehicle as it is normal practice if they don't have the category you rented for. I finally ask for my money back as it was prepaid and the other person working at the counter saw I was upset and finally got me in a car wher I could put at least my suitcase; this was again after one hour of discussion. This is the 3rd time I rented form this Hertz location and this is the worst I have seen. Inefficient; they spend more time chatting together and would care less about customer service.

When I asked for the manager; the answer was there is no manager. They should fire the people in charge at this location. It is a disgrace and I will not rent anymore from Hertz. The girl over there I found later never got my gold card back on top of that. In any case I don't need it anymore.

Bye Bye Hertz; you're a joke of a company; FIRE HERTZ GENEVA AIRPORT STAFF (the one at the return / pickup location)

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ServiceProfessor
, US
Aug 23, 2009 9:24 am EDT

I will never rent from HERTZ again. After waiting 30 minutes at Chicago O'Hare airport for a HERTZ shuttle to take me to the service counter, I had to wait 30 minutes in line to be told I had to wait another hour before my car, which I had reserved online, would be ready. While I understand things can sometimes get bottle necked with car rentals, the real frustrating issue was that there were only two people assisting customers, while several other HERTZ employees were walking around in the back office. Finally, after waiting with my luggage in a crowded service waiting room for an hour, I was told the car was ready. I was sent to a stall on the far side of the lot. I struggled to get all of my luggage to the slot (another 15 minute adventure) only to find that there was no car. I went back to the service counter, with all of my luggage again, told them the situation and was offered an economy car, (I had reserved a small SUV), with no rate reduction. After yet another 20 minutes I was directed to another car and was able to leave the lot.

How did HERTZ attempt to recover from this extremely disastrous customer service experience? I was offered a $25 discount on my next HERTZ rental. I told them this would be of great value to me if it was for a competitor such as Budget, given that I will never ever rent from HERTZ again.

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Pablo Costa
, CH
Feb 03, 2013 7:04 am EST

I agree fully. I have rented cars with Hertz Geneva twice and the service is awful. Barely speaking english, expensive, and on the top of it double charges on my credit card... I will never use them again...

fessa 78
fessa 78
, CH
Sep 03, 2012 1:31 am EDT
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I rented a HERTZ car at the Lausanne office in Switzerland where the tires were not balanced. I had to drive from CH to NL and no one in the office in Lausanne could help me. They redirected me to 5 other Hertz locations. The trip to NL was a nightmare. HERTZ Netherlands confirmed that the tires were worn out and that such a car should not have been given to a client. They wrote a letter to the colleagues in Lausanne, Switzerland to confirm the findings. From April to today September, I still have not heard anything back nor I got my money back. The service from Hertz is a shame for the company and scandalous for Switzerland. The company should be closed or train people better.

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Hertz I was charged for a rental car toyota was going to pay for

I took my vehicle into toyota on october 31, 2009 for servicing. Since they were going to have my vehicle for several hours they told me that they would pay for a rental vehicle from the hertz dealership on site so I could run my errands while they were working on my vehicle. I only had the vehicle for 3 hours and retuned it in the condition that it was rented. In november hertz charged my credit card 352.00. I have called toyota and hertz several times a month since then and keep getting the run around from both. I have it in writing that it was their mistake...yet...they still havent refunded my money. If you do go there for service...DO NOT GIVE HERTZ YOUR CREDIT CARD 'JUST INCASE'...they think it is funny...they say it happens all of the time..it is not funny! Who in this economy can afford to go for 5 months with a fraudulent charge on their credit card?! buyer beware!

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Hertz fuel surcharge scam

It seems Hertz Malta have a nice little scam going. I recently returned a car only to find a surcharge applied to my card for fuel. This is complete nonesense because the car was full upon return.
Incedibly the charge was made 2 days after retuning the car. Does this mean that someone at Hertz Malta drove the car for 2 days and then decided to charge the fuel to my card.
Of course Hetrz refuse to make any comment and are unable to substantiate their charge.

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a nony mous
Saint George, US
May 21, 2012 4:15 am EDT
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This happens to me every other time I rent with them. Each time (so far) they have credited me back the mistaken charge. It happens so often I gotta believe they do it on purpose knowing that a certain % of people will not bother to question charge. Good racket if you can get away with it

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kerronk
uxbridge, GB
Sep 22, 2011 12:34 pm EDT

Rip off - If for eg you rented a car and only did a few miles, you would still be charged an extra, and exorbitant, amount for a full tank - This is dirty business and happened to me recently in Mallorca

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V DeBono
, MT
Mar 26, 2010 11:03 am EDT
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Dear Mr. Hanson,

I have looked in our records for a rental with your name, however we do not have you on record.

Kindly feel free to contact me on my e-mail vdebono@hertz.com.mt so that you can give us the details of your agreement and we can look in the matter.

Regards,

Veruschka DeBono
Sales and Operations Manager
Hertz Malta

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11:22 am EST
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Hertz pricing gouging

I had made a reservation with Budget car rental at the Birmingham airport, but when I arrived to pick up the car, I was informed by Budget that they did not accept debit cards for payment. The CSR informed me that Enterprise and Hertz accept debit cards as payments, so I went to Enterprise, they were out of rentals, then I went to Hertz. I was informed that cars were available and asked what type of car I wanted. After I gave my information and gave my debit card to the CSR, she informed me that she would have to run a credit check for the rental...though I had never experienced this I said it was ok for her to run my credit. After she ran my credit, she informed me that I could rent a car and said that there was a Camry available...and then here comes the blow...she informed me that my rate would be $164.64, I informed her the would be fine and then she said "a day". I stated to her that price for a 3 day rental for in-state would be over $300 and she said yes, but it seems that you have no options, your the one who needs a car, either you can rent with us or you can thumb your way back home or to where ever your going. I was very shocked that she said this to me.
I felt because she had seen me going to the diffent rental counters that she knew that I was desparate and needed a vehicle. She was right, I had no options but to rent from Hertz. I am aggrevated and I feel cheated because the price was gouged due to my need for a car. I was charged $329.28 for a 3 day rental. When I reviewed my bank statement, I noticed that the charge from Hertz was $529.28. I called the car rental counter in the airport asking why was there an additional $200 charge to my account. After the CSR had reviewed my rental information I was informed that this was a security deposit and that it would be added back into my account. He also mentioned the rental rate. I informed him of what had happened. He apologized for the female's rudeness and did not mention the fact that I was price gouged to the extreme, he just said that the rate should not have been that high and ended the call. I would like to know the real reason why the rate so so high for the rental because as much as I have thought about letting this issue go, I can't because I feel as if I was taken advantage of because I there were no options left for me.

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David DiLorenzo
Plymouth, GB
Feb 20, 2010 6:52 am EST

What kind of ignorant ### are you? Have you nothing better to do than respond so rudely and judgmentally to genuine complaints, the likes of which may in time help to bring about improved customer care and service.

I'm guessing that you're American.

The kind we have to stomach on Jerry Springer?

Do us a favour... if you can't stop writing your crap at least stay where you are and never ever go abroad!

harry_palm69
harry_palm69
, US
Feb 18, 2010 1:36 pm EST

Dear Stupid ### with a debit card.
First : Why don't you have a regular credit card? I can answere that : - You may not not a good credit history! or you may not have enough money. Am i in the right 'ballpark'?
Second : If you felt that Hertz' prices were a bit too high for you, you should've walked. If can't afford it, don't buy it!
Thrid : Next time, you should consider taking a bus. It's less expensive and there are no credit checks. Ok?!
Get lost.

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6:19 pm EST
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Hertz price gouging

After thoroughly investigating car rentals in Liberia, Guanacaste, Costa Rica in December, 2009 I made online arrangements with credit card pre-approval of $404.12 through American Express, I decided on Hertz (or should I say Hurt$ ) and upon depature the total was $681.00+..!

I arrived in Liberia @ apprx 9:30 pm and was picked up and rushed to the agency..This was my first encounter with Mr. O.L. Vargas..They rushed me so much they actually left one bag on the curb at the airport to which I had to return and get, and thankfully it was still there..

He demanded that I presign a BLANK credit card slip, to which I refused..I said I would once I returned the car..He then said I had to leave the lot and he put my bags outside the gate in the dark on the highway..I was in tears...Obviously I had to consent to his terms as there was NOTHING nearby let alone telephones to make alternate arrangements..

He asked me about insurance and I said my insurance covers all vehicles that I drive including international travels, and he said to return the car full of fuel. Besides the fact when I actually left it was 1/2 full, I did fill the tank 10 minutes prior to return of the vehicle and I showed him the receipt..Get this, he thanked me for the gas and refused to take the $59.99 fuel charge off the receipt.! Never mind the fact the car was incacble of holding that much fuel, when in fact it was closer to 2 tanks of gas ..

I had arranged for an economy car as my needs were for local business only, so I received a manual Peugeot that was an ABSOLUTE wreck..The key did NOT work on the drivers side so I had to climb over the passenger side and the gearbox..Throughout the 2 weeks I had 2 tires that had slow leaks so I was constantly looking for fuel stations ( which is no easy task in Costa Rica ) to fill the tires..It left me incredibly insecure of my safety.

And now Hertz who asked for 2 weeks to investigate these allegations, in one day denies any liability ..."Our records indicate the difference between the approximate total quoted and
the amount billed is due to the Third Party Liability and Fuel Purchase Option (FPO)." ! Basically all they did was thank me for informing them of their inferior vehicles..

Oh yea they also put an unauthorized possiblity of charges for $1500 on my card...I find this so incredible astounding and I guess typical of Hurt$..

Oh yea, upon return to Sacramento airport at 11 pm. two weeks later Enterprise gave me a 2009 Ford Escape for $23.99 a day with NO hidden charges...

For your own safety and economic future NEVER rent from HURT$

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Update by PaLomaX
Apr 14, 2010 9:20 pm EDT

I am still in dispute through American Express..BTW if you are referring to the Guanacaste Hurt$ may I share that he is either already closed or about to..I sicked my resident atty. on him and in discovery it was revealed that MANY complaints and NON-compliance with their gov. regulations PROVED he is fraudulent...
BTW my bill GREW after and during this process to which Hurt$ cannot explain. The putz kept adding charges after he AE cannot ignore that facthad filed..

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kkdman
Milford, US
Mar 30, 2010 5:36 pm EDT
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You were lucky, my contract agreement was about $450 and I ended up paying $950. Usually the cost is about doubled because the government imposes a mandatory, non negotiable, liability insurance of $18/day. This is in addition to the $15/day collision insurance which can be waived with credit card insurance. What kind of insurance is this that cost $33/day or $12, 000/year. Pure rip off is what it is. They lure you in with their low rates and then stick you once you're there with these exorbitant charges. I have tried several times to file a complaint with Hertz but the sites/addresses they gave do not work and the ones I finally found don't respond.

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Hertz verbale fine online

I have received a verbale fine on line at 18:04 hrs. in Novate Milanese totalling 30 EURO which have been withdrawn from my credit card.
The problem is that I rented the car at Milan Malpensa Airport at 13:14 hrs. and passed Lucca several hundred kilometers away south at around 18:00 hrs. on my way to Montecantini-Terme in Toscana where I arrived at my hotel about 19:45 hrs.
I had some problems at Hertz Milan Malpensa Airport in obtaining the required car and papers were revised several times.
I do not know of any verbale fine on line and have in no way been in Novate Milanese at the claimed hours 18:04. As a consequence of above I want my money back.

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Silvio Luengo
, US
Dec 21, 2016 12:34 pm EST

he alquilado un auto en milan en esta rentadora y me vienen cargos incorrectos en la tarjeta de credito, por lo que veo esta gente hace esto incorrectamente, ladrones, con todo lo que esto significa, sinverguenzas.

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Silvio Luengo
, US
Dec 21, 2016 12:28 pm EST

hola he recibido durante varios mese un cargo incorrecto de esta compania, son un ladrones, hare acciones legales contra esta compania, 45 dolares 46 dolares etc, ladrones nunca alquilen por aca,

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tgk73
, US
Apr 17, 2011 10:17 am EDT

I needed to rent a vehicle while mine was to be serviced. I called and spoke with the service representative at the Metro Detroit location.I asked about the rental process regarding the use of a debit card. She explained that they would obtain a credit check and if the score met the guidelines set by the company I would be able to rent the car. I explained that my score was 791 but I had an bankruptcy on the report, she said as long as the score was adequate for the company I would be OK. I then drove to the location and my debit application was declined.My problem is that I prepaid with my credit card before I reached the DTW to hurry the process. When I called the Hertz company, I was told that there would be a 25 dollar cancellation. I explained to the service representative Whitney that I had called before I purchased the rental to explain about the credit score and the credit report. She stated that if I had called before I reached the store I would not have been charged. How could I call before I reached the location when the store customer service rep told me it would be ok. I then attempted to just change the day of pick Up but she said it would be 25.0 to change the date. I ask to speak to someone in the retention area to clarify why I would not be a positive customer for Hertz and was refused. SO IF ANYONE IS READING THIS DO NOT RENT FROM HERTZ!

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ReggieG86
Valdosta, US
May 17, 2010 12:09 pm EDT

I had the great pleasure of dealing with Hertz when my girlfriend and I were celebrating our anniversary. I had spoke to a representative for Hertz on the phone about 4 or 5 days before our trip and they offered me discounts s for being a USAA member and even for working at Walmart for about 10-15% which in these days and times sounded great. So I made my reservation and they said because I was a USAA member I was granted a waiver for only being 23 and I had a unlimited mileage rate, so my total was only $54.59 which sounded great to me so I reserved it and made plans around it and everything like any man would try to do for his girl. Then on the day I was supposed to go pick up my rental car we couldn't find the place so I called and they said they were located in a old body shop building on the side of the road. Then they proceeded to tell me that the owner had a death in the family and that I had to go all of the way to the Airport to get the car and they apologized for the inconveniance. That was the first hiccup on the road of celebrating our anniversary. Then we finally got to the Airport and went to the office only to find no one there for about 20 minutes. I called the office just in case whoever was there had a handset on them and they were possibly away from the desk so about 20 minutes later when someone finally showed up he was with another customer, which was okay, but then another guy showed up to help him. Then when he helped us he informed me that in order for me to get the car they had to use a debit card or a credit card to permit me to use the car which again was okay, but then they told me that they were going to do a CREDIT CHECK to see if I'm approved for using a rental car! ARE YOU KIDDING ME! A credit check just for a rental car! That's insane. Then not only was there a credit check that I guess the guy at the call center just forgot to mention, there was also a $200 DEPOSIT that was added to the balance because I was under 25. I don't understand why rental car companies think that people under 25 are less competent than people that are older but for what reason did they have for charging my card $200 more for being under 25 which they said they would waive any under age charges on the phone just a few days earlier. Hertz will never, EVER recieve any of my services again. NEVER!

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Ryan Hal
, US
Jun 30, 2014 9:36 am EDT

Manager Kyle Mackee and his employees made quite an impression on my fiance and I on June 17th, 2014. My fiance booked a rental car online with her credit card but listed me as the primary driver. This was done through Priceline and according their policy, the primary driver must also be the individual providing a credit card for a security deposit. Unfortunately, my credit card had been stolen along with other personal property recently, but I did maintain my driver's license. I understand that is the policy and that is the agreement between Hertz and Priceline. What was more surprising what the lack of assistance by the staff and Mackee. Mackee was dismissive and said, "nothing I can do." Mackee did not offer us another rental or any other option. The staff member responded with, "NEXT IN LINE" as we were requesting advice on what to do next. It is rare to be treated so disrespectfully by a well-known company. I will never do business with Hertz again.

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Never Hertz
, US
Aug 31, 2013 4:37 pm EDT
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After shopping around I thought I had found the best deal. (WRONG!) Had made reservations via phone with Hertz. Told I could use my debit cards attached to my bank accounts, Would be a hold of $300, on my accounts, no problem. When I arrived @ dealership(should of been @12 pm), because of employees calling off.I didn't get there until 2 pm. Then I was told I could not use my debit cards, and had to have someone with a Credit card.Now the only person I knew was at work. Didn't get off until they closed.Called 1-800 talked to lady who said I should be able to get car on my debit card. Info of what had happened told Me I would have to go to Airport to get car. 30 miles away. Finally worked it out but car went from $285 to $796 for the same amount of time.Because now third party had to go +insurance. I could of flown cheaper, without the headache.Will NEVER, EVER USE HERTZ AGAIN!

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Carole Frost
, US
Sep 06, 2016 2:45 pm EDT

We also have a VERBALE FINE ON LINE.. what is this for? We picked a Hertz car up from Malpensa Airport and drove up to Lake Como.
We where there a few days and then returned the car to the airport.. We are not sure whether this is a scam or for real? The fine is 42.70 euros, which Hertz say they will charge to our credit ! but what about the fine it self.. we haven't heard anything else from the Italian traffic authority!
Any advise would be grafefully received..

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The Magster
, US
Jul 26, 2016 6:53 am EDT

We have used Hertz abroad before and been happy. However, in Ireland, when we had a puncture/flat, we discovered no book in the glove compartment, no spare tire. Then I called the Emergency Road Assistance number about 5 times - NO ANSWER. Then I proceeded to call the other listed numbers. All responses were answering machines saying that business was M-F 9-5. I tried reservations and finally decided to pretend I wanted to MAKE one. Voila! A human being, who then transferred me to someone who could help. What kind of car? Oh, no tire, but under the floor behind the passenger seat is a spray can and connector to try and pump up the tire. Aside from that, we were told we were on our own - no help finding a garage or repair service in the area - out in the Irish countryside. We expect much more from an international company in a 24-7 world of communication. We had not hired the car from a local yokel small-town rental agency - come to think of it, maybe we should have. They would have known who to call!

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Solkim
, MX
May 03, 2011 1:39 am EDT

We returned a car on march 23rd. We went there and here was no one on the counter, a note said to call a number. Calling the number we were told to leave the keys in the drop box and we could download the receipt online. After hearing nothing from them, a month later we get an email saying the car as just been turned in and that we owe them and extra month. Calling people only gets us no where. They are simply a pack of thieves.

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Nakendra Butler
Athens, US
Sep 25, 2013 6:46 pm EDT
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I was over charged 300.00 on my car rental and the car was due on 9-24-13 but I turned the car in on 9-23-13 and the rental agreement was not process until 9-25-13 ao when I got the release agreement I had been over charged 300.00 and this is not the first time for this not very happy.

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Hertz overcharging

We rented a car for a week from Hertz at the Manchester Airport. When we returned the car we filled it with petrol at the gas station at the airport. We drove out of the station and into the car park where we returned the car. The attendant said that the car wasn't completely full of gas, the needle wasn't right over the full mark so he would have to charge us 21.00 pounds for fuel. We didn't have any choice but to pay as we were catching a flight, it was a Sunday and no one else around to complain to. We will never rent from Hertz again, they are a very dishonest company. After reading all the complaints about them I will watch my credit card carefully for any other charges.

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Hertz wrong invoicing

Hertz file FP9637/18

I am a Canadian citizen who spent some time in Sydney, Australia, in December 2009. As a tourist, I spent thousands of dollars there.

On December 1st 2009, I reserved a rental car from Hertz Corporation for a one day rental for the following day at the Hertz Sydney downtown office in Australia. Reservation number 9FKMPW.
I took charge of the car at the Hertz Sydney downtown office on William street at Sydney downtown on December 2nd 2009, at 8:00 hours. Rental agreement [protected].
I returned the car the same day at the Hertz counter at Sydney airport at 23:15 hours. The counter being closed at that time, I dropped the keys in the night drop box.
The following morning, December 3rd, I called Hertz office on William street, where I had picked the car up, to check the status of the car. The Hertz employee on the phone said he could not make the verification I requested but that I had not to worry.

Hertz charged me for a three days rental on my credit card, saying that their records show that the car was returned December 4th at 11:00 hours. I can prove that I was far away from the airport at that exact time. I argued through emails with Hertz Customer Relations but they would not ear anything. They did not answer any of my arguments, simply saying that after investigation, they stand by their original decision.

Because I returned the car on December 2nd at the airport counter (I have a witness), my point is that Hertz employees did a poor job by not checking the night drop box at the appropriate time, by not noticing the returned car sitting in their parking lot for 2 days, by not answering me correctly when I called their office on William street to check if they had the car returned in their system. As a customer, I do not have to pay for their employees’ negligence, so I ask that they correct their mistake and issue me a refund.

Any help to solve this issue would be much appreciated.

Gilles Morin
Montreal, Province of Quebec
Canada

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PyramidSoul
Melbourne, AU
Aug 14, 2012 5:15 pm EDT

Do NOT RENT WITH HERTZ Car Rental - Windscreen Damage

Hi Guys/Girls, As part of my insurance with agreement with AAMI I get a rental car when my car is at repair. When I picked up my rental from Hertz/Franklin Street, Melbourne yesterday, I asked the gentlemen that I wanted to go over the car for any more scratches (5 scratches recorded/existing on the rental agreement. He said all scratches are recorded and you may go now).
Trusting this Hertz employee I started to drive to my work. As soon as I got into traffic I noticed there was a small chip on the windscreen. Thinking this was a windscreen Thrifty has repaired, I tried calling them about 5 times through my 30 minute trip to work and then another 6 times during the day. The staff at Franklin St did not pick up the phone and the message said they were busy and call back again later (These called are recorded on my telephone account for future reference). I finally got hold of Hertz this morning and the lady who answered said bring the car in and they will swap it for another. When I drove in at lunch time, the Gentlemen looked at the car and said I was the one cause this damage and I will have to pay for the windscreen of $350. Now AAMI who have a partnership with Hertz also took the Thrifty side and said I am will have to pay the excess. I am totally pissed off with Hertz and AAMI for their unprofessional manner. My future business will not be with both companies.

I found out it cost $195 for a Toyota Corolla to get its windscreen replaced.

I am sure Hertz have cameras in their underground parking in Franklin Street to go through the footage and see the damage when I left the Hertz office yesterday morning!

I intent to take this all the way.

Please inspect your rental car before you drive away. Don't depend on the quality of checks by the Hertz employees!

http://forums.whirlpool.net.au/forum-replies.cfm?t=1964618&p=-1&#bottom

PS

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8:16 am EST
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Hertz terrible company

I rent from hertz every week, gold customer, you would expect they would care! Returning the car at hertz philadelphia airport I left my blackberry in the car, discovered this within 30 minutes and called right away to ask them to pick it up and return it. To cut a long story short, in 48 hours I left about 15 messages on their customer service desk, asking for someone to look for the device and call me back. I then discovered that my phone was fraudulently used which means one of two things: it was stolen by their employee, or they cleaned the car so badly that they rented it to someone else who took it. Customer service won't call me back, the branch manager won't call back, hertz customer service tells me they can't do nothing, "call the branch manager". Needless to say I am now going to rent from someone who "tries harder".

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Freddy
, US
Jun 03, 2016 8:24 am EDT

I rent from Hertz every week, gold customer you would expect they would care! Returning the car at Hertz, Philadelphia airport. I left my blackberry in the car, discovered this within 30 minutes and called right away to ask them to pick it up and return it. To cut a long story short, in 48 hours I left about 15 messages on their customer service desk, asking for someone to look for the device and call me back.

I then discovered that my phone was fraudulently used which means one of two things: it was stolen by their employee, or they cleaned the car so badly that they rented it to someone else who took it. Customer service won’t call me back, the branch manager won’t call back, Hertz customer service tells me they can’t do anything, “call the branch manager”. Needless to say I am now going to rent from someone who “tries harder”.

harry_palm69
harry_palm69
, US
Dec 27, 2009 10:27 am EST

whaaaaa "i lost my blackberry"...
whaaaaa "they stole my phone"...
You whinnie piece of crap. Next time, make sure you take all your belongings.
Make sure to allow yourself plenty of time to return your vehicle and run for the airline.
Gold Member, eh?! Well, sucks to be you. Gold shmold. ### YOU, ###.

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6:41 am EST
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Hertz scam

I booked a rental car for one week in Italy at the end of September with a guaranteed rate. I picked up the car at the Rome airport and intended to return it there. However, the traffic was so bad I inquired in Chiusi if I could drop the car off there and take the train in to Rome. I was told by two different employees on two different occasions that there would be no penalty or drop-off fee. Imagine my surprise when I found my credit card was charged an additional $480, almost double the total cost. Hertz refused to budge. And my credit card issuer, Bank of America Visa, was absolutely no help. Don't rent from Hertz in Italy!

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Hertz pending litigation

Dear Sir/Madam:

I realize that Hertz claims to provide exemplary services to its customers, but this letter is intended to provide Hertz notice of the fact that in my particular case Hertz fell far short of such a self-serving boast which in all candor proved to be hollow as more particularly set forth in the remarks which follow with respect to my particular case.

Suffice to say, the Hertz vehicle which I rented on or about July 8, 2009 was less than adequate inasmuch as there was no oil in the engine when the vehicle was delivered to me and as a result therefor it was simply a matter of time within the rental period of 30 days that there would be a major problem, which in fact ensued. On or about August 8, 2009 the vehicle began to exhibit smoke coming from under the hood which obliged me to stop the vehicle several times on the side of the road to allow the engine to cool off and thereafter that same day when I brought the vehicle to a gas station to be inspected, I was informed much to my consternation by the attendant, that there was "no oil in the engine."

As a result of the foregoing, I was incurred a loss of $ in anticipated wages as I could not make several appointments later that day with respect to my working schedule. The foregoing was next compounded by Herb Chambers dealership failure to timely comply on August 13, 2009 with its commitment relative to the intended pick up of the vehicle which resulted in an inordinate delay causing me to further lose time from work and to suffer unnecessary anxiety and stress.

In light of the foregoing circumstances, I am entitled to be compensated for both my lost wages in the sum of $ and commensurate damages for the anxiety and stress that I suffered as a proximate result of the less than satisfactory contractual commitments of Hertz, its agents or servants.

Accordingly, unless I receive compensatory damages in the sum of $ no later than 14 days after receipt of this correspondence I intend to file an appropriate claim with a court of competent jurisdiction.

Very truly yours,

Sally Wynn

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Hertz deceptive advertising

Hertz rips of customers through deceptive practices!

Confessions of another hertz sucker:

Hertz decieves customers about benefits of joining hertz fidelity club and horizon card services.

Beware the hertz #1 club rip off scam

I signed up for hertz #1 club in the belief that I would be gaining fidelity points that could later be cashed in for a benefit.

I was wrong. Despite my fidelity (Over 15 rentals in the space of 6 months) I later learned that I had gained no points at all because I had failed to check a small box on the hertz web site. Why would anyone sign up for a card with no benefit?

Beware the horizon card rip off scam

I also suckered into buying a hertz horizon card (50 euros) in the belief that there would be some benefit. Wrong again. There is no benefit whatsoever to buying a hertz horizon card. You get better rates any day by simply reserving at the hertz web site than you do by walking in to an agency with a horizon card. Also there are no fidelity points attributed to horizon card holders

Hertz pretends to offer deals or point to regular customers but blocks the same people from getting any credit or points from repeted rentals.

Lesson learned - avoid hertz.

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Hertz customer service

When flying into Miami International Airport i strongly recommend you do not pre hire a car from Hertz car rentals, when i arrived at the office to pick my pre ordered car up there were over 50 people waiting to be processed before driving away, i queued up for 2 hours until i got to the end of the queue, the operation is grossly under staffed.
Not the best way to start a holiday. When i returned the car at the end of my trip the office was as full of people as when i had arrived.

Mr. C Mcswiggan

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Mohammed Sayani
Cordova, US
Jan 11, 2012 6:31 pm EST
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Reseve a car from Hertz but do not expect the car will be there. The website does not guarantee the car after you make the reservation. i got stranded in Effingham Illinois after my car broke down and only game in town Hertz took the reservation and did not produce the car. Try calling them and leaving them a message it is a joke no one will return your call or no apology no feedback. I will think twice prior to making a reservation with hertz. Does anyone has similar story. Please share and send a message to this corporate giant a little man still has boycotting power.

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Hertz theft of gps on rental car property by employee

I returned my car to the Rental Return at Advantage Car Rental, they are owned by Hertz... I left my gps in the return car slot and the attendant went to the car to get the mileage and fuel information. My gps was right there in their eyes.. they could not miss it. The shuttle came and took me to the airport. Two hours later it dawned on me I had left the gps and adapter in the console of the car. I called immediately and they gave me a lame excuse that a man had come and picked it up for his wife. I got this answer from the manager. I called Hertz and it has taken 3 weeks for someone to get back to me on my complaint. Meanwhile I contacted the police department in San Antonio and they said I had a valid theft complaint. They would do a police re port and check out the incident. Hertz did get back to me today. Marva a very nice lady but they took no responsibility for the matter. An employee stole my gps and they only apologize. Not responsible for theft. Even on their property and by their employee. Do you think I will ever rent a car from Hertz or Advantage again?

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harry_palm69
harry_palm69
, US
Dec 27, 2009 11:37 am EST

PROVE IT. It's word against theirs. Perhaps you left this GPS somewhere else. But it's easy to blame the rental car employee. Next time, use Hertz' GPS. Sucka!

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Hertz lied about drop off fee

As I mentioned when I spoke to you, Kaitlin did not mention a drop fee of $125.00 the first I heard of the fee was from you. I see you went ahead and charged me anyway.

I am sending a copy of this email to Hertz to let them know is the kind of customer service I have received from this location. Just so you know, I charge will not come from my pocket. My company will pay the charge, so it's no benefit to me. Your staff should be more honest when dealing with customers.

I will not rent another from Hertz and I will let this experience be known to the rest of UGL-Unicco's employees in hopes they feel the same and choose another vendor.

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Hertz scam for not proven damage

Hello,
On 31/08/2009 I deposit at hertz parking the rented car. No damage, 100 km driven in 3 days. Documents of car and keys have been accepted on 31.08.2009 at 8h10 in the morning and everything was ok. On 02/09/2009, I received pictures by mail and 300 lvl was taken for damage on the car. A not by me filled in or signed incident report form was joined. One general picture of car, washed, taken on different spot and sunshine reflects on car. Three other pictures of right back wing (With dust and rain traces). On first general picture of car, the sun shines from a different site then on other 3 detailes pictures!. Also different persons took the pictures (can be seen on reflection on car). It seems also that too many colours appeared on pictures and it clear somebody used a software with a brush tool. No official invoice was sent on car rental, rental agreement was tricked and falsified. We asked several times by mail to send us actual pictures of the car. Of course, no answer. Hertz claims it is the back wing.in my opinion it are pictures of the front wing!
By phone, we asked to have the name of the general manager of the company (Hertz franchise). Ther is none. We sent a complain with all our arguments and after 2 weeks, we still not have an official answer, however 300 lvl was debited by them on 31/08/2009 without our knowledge, agreement, etc.. Can somebody give us n

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MichaelJJ
MichaelJJ
Alameda, US
Sep 15, 2009 7:56 am EDT
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I live in Riga. Just came to the website. Didn't expect to see any complaints about our small country. Thank you for the warning. What did you wanted to ask in the end of your complaint?

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Hertz legalized theft

I booked a rental car with hotwire for June 1 at 12:pm for $172.61 total cost charged to my capital one credit card. When arriving at the airport, Hertz rental did not have a car available, and stated I would have to wait until a car was returned. An hour to an hour and a half wait was expected. In addition, they would require an additional $200 dollar deposit, and " I could have a seat in the airport lobby until they called me. When asked again for a time frame, they stated that they did not know how long the wait would be, it would be until a car was returned and cleaned, any where from an hour to an hour and a half." I told them to forget it, I did not have the time to wait around, since I had timed vacation travel. I immediately notified my credit card company, within 3 hours I notified hotwire customer service, in addition I sent an email to Hertz Management. This delayed my scheduled departure at least 3 hours.
Hotwire has refused to refund my money stating I decided to leave instead of waitfor a car, so therefore I canceled and am not entitled to a refund. Hertz, stated they are sorry they did not have a car available, however they did not charge hotwire, so therefore I needed to contact hotwire, and my credit card company for dispute. Capitalone stated they are standing by Hotwire and will not refund the charge. Capital one is charging my account over the limit fees as well as additional finance charges. I have contacted and faxed all three management headquarters and they refuse to refund my money. I can not believe that these companies can get away with charging for a service they did not deliver, this is legalized theft. Do you think it is possible to find restitution in small claims court?

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harry_palm69
harry_palm69
, US
Dec 27, 2009 11:59 am EST

Google it and you shall find a solution. Try www.bbb.org. They are usually good and will try helping you. Good luck.

Hertz In-depth Review

Website Design and User Experience: The website design of Hertz is clean and user-friendly, making it easy to navigate and find the information you need. The layout is intuitive, with clear menus and search options. The overall user experience is smooth and efficient, allowing users to quickly find and book their desired rental car.

Vehicle Selection and Availability: Hertz offers a wide range of vehicles to choose from, catering to various needs and preferences. Whether you're looking for a compact car for a solo trip or a spacious SUV for a family vacation, Hertz has you covered. The availability of vehicles is generally good, ensuring that you can find a suitable option for your desired dates and location.

Pricing and Rental Options: Hertz provides competitive pricing and flexible rental options. The pricing is transparent, with no hidden fees or surprises. The rental options are diverse, including daily, weekly, and monthly rentals, as well as one-way rentals for added convenience. Hertz also offers various insurance and protection plans to meet different needs and budgets.

Customer Service and Support: Hertz excels in customer service and support. Their representatives are knowledgeable, friendly, and responsive, providing prompt assistance and resolving any issues or concerns. Whether you have a question about your reservation or need help during your rental period, Hertz's customer service team is there to assist you every step of the way.

Booking Process and Reservation Management: The booking process on Hertz's website is straightforward and hassle-free. The reservation management system allows you to easily modify or cancel your reservation if needed. The confirmation emails and reminders provide all the necessary details, ensuring a seamless experience from start to finish.

Pickup and Return Experience: Hertz offers a smooth and efficient pickup and return experience. The rental locations are conveniently located, and the staff is professional and efficient. The check-in process is quick, and the vehicles are ready for you upon arrival. The return process is equally seamless, with clear instructions and dedicated drop-off areas.

Vehicle Condition and Cleanliness: Hertz maintains their vehicles in excellent condition and ensures cleanliness. The cars are regularly serviced and inspected, providing a reliable and comfortable driving experience. The interiors are clean and well-maintained, giving you a pleasant environment throughout your rental period.

Additional Services and Features: Hertz offers a range of additional services and features to enhance your rental experience. These include GPS navigation systems, child safety seats, and additional driver options. Hertz also provides roadside assistance for added peace of mind during your journey.

Loyalty Program and Rewards: Hertz's loyalty program, Hertz Gold Plus Rewards, offers great benefits and rewards for frequent renters. Members can enjoy expedited service, free upgrades, and exclusive discounts. The program is easy to join and provides excellent value for loyal customers.

Overall Satisfaction and Recommendation: Overall, Hertz delivers a top-notch rental experience. From the user-friendly website to the wide selection of vehicles, competitive pricing, and excellent customer service, Hertz stands out as a reliable and trustworthy choice. I highly recommend Hertz for your car rental needs.

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Contact Hertz customer service

Phone numbers

+1 (800) 654-3001 +1 (800) 654-3131 More phone numbers

Website

www.hertz.com

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