Complaint Rating:

Company information:
Erma Connors
California
United States

I had an accident over a year ago and the other party had a Hertz insurance. The accident gave me and my husband a soft tissue injury and we stacked up on bills like rented car while our car was being fixed, and other expenses we would never have incurred if we have not been in tha accident. There were witnesses and the police report stated that we are not at fault. Until now one year later we have not yet settled with Hertz. They have adjusters who are liars and have no regards for the law. The Hertz adjuster I spoke to, spoke poorly about the officers of the law who did our police report, and this I found disturbing. The company refused to pay our rented car, stating that there was no agreement that they will pay for those other expenses. What angered me about all this incident is that we never asked for this accident to happen. On my part, as an injured party, I only wanted to get what I felt was taken from me. My time, stress, physical pain, mental anguished and personal injury, and property damamge. My point in all this experience is that whenever you decide to get a rented car or even get an insurance make sure it isn't from Hertz or you'll only get harassed and a very long and disappointing wait.