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1.4 1169 Reviews

Hertz Complaints Summary

129 Resolved
1040 Unresolved
Our verdict: With Hertz's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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M
11:11 am EDT

Hertz auto rental issues

I am a Hertz Gold member. I recently rented a luxury vehicle at the LAX location. The car that I was assigned was dirty and had only 1/8 tank of gas! I was in a rush to go to a meeting, so I called about the issue later. I had taken photo's of the gas gauge and dirty vehicle. I left a message for the LAX location manager and she never returned my call. I talked with customer service via the 800 number and was told that someone will call me back. I was never contacted. As a frequent business traveler and Gold member you would think that I would matter...I guess not!

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9:46 pm EDT

Hertz car rental

I rented a car from the Hertz located by Hobby Airport in Houston. The car I was given had dings all over it, and the interior was stained badly. And, on top of that, I was charged a deposit on my Credit card, which I never received back. I don't know how this company stays in business.

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Wine Is Good
Wine Is Good
, US
Jun 26, 2016 3:01 am EDT

Always, always, always take pictures and notate on your rental agreement all damage to the car before you sign it.

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T
7:57 am EDT

Hertz auto rental

We had to rent a vehicle for over a month due to a drunk driver plowing into out truck in the middle of the night on April 17, 2016. Our insurance company uses Hertz. Like I said, over a month later, our truck was fixed. The body shop requested an extension for three more days through our insurance company and it was approved. As was the extension on our rental car. Of course they were to be paid with two separate checks. Hertz received the first check, but did NOT wait for the second check from the insurance company and automatically charged my debit card for the difference. No phone call, no email...just BAM, took the money. We were assured when we first rented the vehicle and had to give them a card, we would NEVER be charged for anything. This caused a chain reaction of NSF charged to my account, as I was unaware for a few days that they have even taken MY money. My insurance company stopped Hertz check and is sending me one for the amount of the actual bill, but, and I understand, that Hertz IS responsible to reimbursing the NSF fees due to the fact that they are the ones responsible for causing them. I have spend too much time on the phone, sending emails, scanning bank statements and on chat with this company. I have done EVERYTHING that they have requested me to do to be refunded. But every time I contact them, they tell me to send an email to [protected]@hertz.com. Like I have not done that 20 times already. I will NEVER use Hertz again and will gladly give me opinion of them if any one asks. I just want to be refunded what is mine and Hertz caused me to lose.

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5:53 pm EDT

Hertz abilene regional airport, abilene, texas

June 17, 2016 I rented a car from the Abilene Regional Airport in Abilene, Texas. The agent said the system was down but he would SNAP a rental to me, and put the paperwork in the computer later that night.
June 18, 2016 outside Indianapolis, Indiana the a/c went out. I called roadside assistance at Hertz, was told to go to the airport in Indianapolis and exchage for another vehicle. Eric and I were stuck at Hertz rental at Indianapolis Airport because the local Hertz here in Abilene didn't put the contract info in the system! (Deep breath!) We, both Eric, myself, Debbie the agent here, and Becky (my daughter)have been dealing with Hertz roadside assistance, hertz rental agents, hertz supervisor, hertz vehicle care center, hertz call center (7 + times), roadside assistance told the agent (Debbie @ Indianapolis International Airport)to tell us to take the car somewhere to be serviced, and finally back with Hertz roadside assistance where Eric got one agents on the task of getting us in another rental after us being there for roughly 5 hours! Couldn't even get through to a Hertz agent at Abilene Regional Airport after calling numerous times.
Finally a top position fellow for the Indianapolis Area said put his name on the contract, get us in a car, and get us on the road again asap. Also said there should be no charge for the rental.
We were to be in Marion, Ohio for the Life Celebration of my father-in-law, who recently and suddenly passed. We finally got to Marion, Ohio about 9:30pm, three hours after the Life Celebration ended. Pretty sad my husband had to miss this event surrounding his father because someone was lazy.
We were also told Hertz should reimburse us for our whole trip to Ohio. The purpose was for my husband to see his Dad before he was taken for cremation, and for the life celebration. The only child of this man had to miss these.
Bad customer care creates lack of business

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5:12 pm EDT
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Hertz car rental

This all started on June 14, 2016 when we rented a car for our daughter to drive while her car was being repaired. I called AAA to ask if they had a discount and they said at Hertz. I called Hertz and they said they had a car and it would be $153.00 plus a $200 deposit. That seemed reasonable so we went to the rental place to get the car. He asked how we were going to pay for it and I asked my daughter if she had the amount and she said no, so I agreed to pay for her. Counter man said that is fine, sign on the screen and then had my daughter sign the screen also. I figured since she was the driver. She drove the car straight to her apartment and woke up the next day with a flat tire. She called Hertz and they said she would have to get it fixed, she had to pay for it, or pay for a new tire! She told us and we said just bring it home and we had it fixed. She drove it for a week and we returned it but when we checked out we were told it would be $457 not $353. I said why. They said because I paid but the daughter drove they added $13 a day for second driver! I said but I never drove it. They said, don't care, you signed the paperwork. I said the counter man told me nothing about the other charge and they said well you have to pay it. $100 more than I agreed to! She said it was on the paperwork. I said I had to sign the screen before I ever received any paperwork to read and the front page the counter man showed me said $353 and that is what he said I would owe. They said sorry. The paperwork was 2 feet long with the agreed amount on the front page, but buried on the last page was this extra charge. This is the ol Bait and Switch folks! DON'T EVER DO BUSINESS WITH HERTZ AGAIN! I DEMAND A REFUND OF MY $100 AND AN APOLOGY!

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Chris Waggoner
, US
Jun 30, 2016 10:43 am EDT
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I reserved a car rental through AAA.Hertz was the rental company.i got a reservation for 4th of July weekend for our family trip.i get there to the location to pick up the full size car, they didn't have the right car it was a smaller one a Kia, anyway I asked them to get me something bigger they did but when I went to proceed to pay they told me there was a $200 deposit plus the rental charge?now my wife and I. Are very unhappy with Hertz and we do not recommend anyone else to use them ever!

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D
10:36 am EDT

Hertz billing/customer service

I rented a vehicle from the Hertz Peoria Location. I returned the vehicle on May 22nd before 4:00pm (which is when it was due per the reservation contract). I called the following morning to make sure they received the vehicle and confirm charges/my deposit. The customer service rep confirmed they received the car and explained how getting my deposit back worked. A month later, I am charged an additional week. I call and pull up the receipt to find out they were claiming I rented the car for an additional week and turned it in a completely different date and time. I called the office and was basically told there is nothing can be done and I'll have to speak with a manager. I called the manager five times and left two messages. No return call back. I called the following Monday, spoke with the manager Neil and requested a refund. He responded "he'll look into it and get back to me the same afternoon" never called back. I called the next day... he's not in, however, they have all my info and he'll get back to me. I have yet to receive a call back. I called the billing dept and they said it can take up to seven days for the time dispute claim to process and It's not a guarantee! this is absolutely terrible customer service and reflects very poorly on the Hertz Corporation. It's basically stealing! Month's later you're going to take out extra funds from my checking account without authorization for a week I didn't even have a rental car!? No I will be pursuing further action if this is not taken care of. Poor customer service, no personal responsibility for their mistake, and even worse not taking the time to fix their mistake and refund me back the funds they illegally took.

RENTAL REFERENCE
Rental Agreement No: [protected]
Reservation ID: G93329788D2

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T
8:41 pm EDT

Hertz car rental

I was in an Accident with my personal car State Farm Contracts with Hertz to supply Car Rentals, i hit a Deer with the rental, turned in a Claim with my Insurance and they told me to return the rental for another.
On 5-31-16 Whilst i was filling out the report about the deer a Hertz Employee walked by me went out to the car and was taking pictures then they opened the drivers door and was getting in, i went to the door and told the Employee "my Personal item's were still in the car" The Employee started to Yell at me saying this was "They're car and they will do what the Hell they want with it" when i tried to clarify that i was merely worried they would drive off with my belonging's the Employee said i had yelled at them, i explained that no not yelling but the Employee was about 30' ft away so it was necessary for it to be louder than Normal so he could hear me. i Returned to the Paperwork the Employee followed me inside & began Yelling at me again, i asked the Employee's Name & they replied "Nathan & i happen to be the Regional Manager & when you are done Leave ! we will not Rent to you" i said you can explain that to State farm he replied "I Don't Care about State farm" ! It was in the Day time with other Employee's & Customer's and i was Humiliated. Not what i expect from a Regional Manager. Medford, Oregon 97504 T.McCrory [protected]

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7:40 am EDT

Hertz rental car refund

We turned in our Rental Car on the 30th of May and as of today we still have not had our rental deposit returned to us. The staff is very rude and act as though you are wasting their time in trying to get a letter of release sent to the bank to release your funds. I would like to know why it takes 10 days for a fax to be sent to a bank. They won't let you talk to a supervisor and their response is they don't normally send out a release and depending on your bank they will drop is off of your account 10-15 business days so in essence you will wait almost a month to have your funds released. I think this is bad business and this was my first time renting from Hertz and It will be my last. You people need to automatically release peoples funds just like you automatically take it!

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S
9:46 am EDT

Hertz refusal to honor contract for car hire

I entered into a car rental contract with rentalcars.com (Uk) for a compact car for 10 days, may 8, 2016 to be picked up in florence, italy, the via borgognissanti location. I have an expat driver's license (No photo — used with the expired license that has a photo). I have used this license with other car rental companies in various european countries — never a problem. The hertz agent (S) on duty refused to acknowledge the validity of the license, although I had also gone to great trouble and expense to obtain an international license (Current) which used my existing expat license as validation.
I even walked to the police station down the street to verify that this license was good for driving in italy (They said yes, but refused to write a letter, as this is not their job). Hertz still refused to honor the contract. The agents were arrogant, rude and simply did not speak english well enough to do their job. I ended up having to drag my luggage back to the train station, purchase a ticket to my first destination, and change my rental agreement so that I could rent from europe car (Had no problem with them). This cost me money and wasted 2 full days of my vacation.
My booking reference number is [protected]. The additional cost of the car, rented in siena for just a week, was $35.00. So I lost 3 days use of a car and paid more. I think hertz should reimburse me the difference, plus the pro-rated cost of 3 days of their car. They should also dismiss their completely incompetent and rude agents in florence.

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12:08 pm EDT

Hertz car rental

I made a reservation online from Hertz to pick up a van on a Saturday at 12:00 pm at their Temecula location (27452 Jefferson Ave, Temecula Ca 92591). Paid online and got my confirmation email. So I went to pick up the van on that day, and was told that they don’t have any cars since 10:00 am and the manager showed me the key box that is empty. The manager (Rowell Tolentino) told me that there’s nothing he can do. I was confused since I already pay for it and have a confirmation. He even told me that they are supposed to be closed already. Seems like he is in a hurry to get out and did not even attempt to help me in any way. He just handed me a brochure and told me to call a number for help or refund.
So I called the 800 number on the brochure and after about an hour of endless holds and transfers. I was told that the best they can do is to have me pick up the vehicle in the nearest airport which is about 65 miles away from where I live. This is ridiculous since I don’t even have a car to go anywhere. I had never seen this kind of incompetency anywhere. They did not even give me a courtesy call ahead so I can make other plans.
Now I’m stuck with no vehicle to pick up my family from the airport and ruined all my plans for the weekend. Thanks Hertz I should have not count on you. I used to appreciate their professionalism and efficiency. Your service is falling apart I hope someone from the Corporate Office is aware of this.

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11:34 pm EDT

Hertz inconsistent rental car deposit charge policy / racial profiling and discrimination

On June 4, 2016, I rented a car online via Hotwire with payment on drop-off stipulation. I went to the assigned Hertz Rental Car location at San Ramon, CA, to pick up the car, only to be told by the clerk (Robin) and then the assistant manager (Nick Vitalie) that I had to deposit the $577 cost of the rental plus an additional $200 deposit - to be applied to my "Credit" (not Debit) card.

I informed both of them that I had rented a car from Hertz at the Hopyard, CA, location only a week prior and that only the rental fees was deducted but no deposit held, even though I had presented a Debit Card. I asked to see the Hertz policy requiring the amount to be deducted and especially as this was extremely different from the policy offered /service received at the Hopyard Rd, Pleasanton, CA, location, but no explanation nor policy was forthcoming.

Furthermore, I reiterated that the rental fee was payable on drop-off but the first clerk attendant stated that was Hertz's policy. I explained, while also revealing my bank account summary for the previous week's Hertz Car Rental from close by at the Hopyard Road, Pleasanton, CA, location, where I was only billed for the rental car usage but not a deposit even though I had paid via Debit card.

Initially, the first clerk (Robin) had left me to attend to a patron coming in, whom she described as their "customer, " while I waited for the assistant manager - Nick Vitalie, to take over from her. In the middle of the service, he also left without attending to me and without an excuse or explanation. When I interrupted Robin for his whereabouts, she snapped at me that he had gone to wash the car.

I had no choice but to wait. Robin finished with the second customer who then left, and she came back to me. But before she did anything, another patron came in, and once again Robin left me to meet their needs, and despite their card being declined due to insufficient funds for their $200 deposit, Robin did not ask for any upfront fees payment from them. Robin stayed and continued to assist/attend to and serve them while I waited.

When the assistant manager (Nick Vitalie) returned, I complained that I had been waiting while two customers had come in, after I had arrived, and that both patrons had received service without any interruptions.

The assistant manager (Nick Vitalie) then said he would call the police to walk me out. Shockingly, I asked why he would do that and threaten me in such a manner but he just stood and stared at me.

At this point, since Hertz corporate office was closed, I called Hotwire to complain and cancel my reservation, which Mary at Hotwire did, and Mary also informed my complaint would be recorded. I will also be sending same to Hertz corporate office if they do not read it here first.

Interestingly, I am Black, and both staff and other customers at the Hertz San Ramon, CA, location are Caucasian.

The week prior at the Hertz Car Rental at Hopyard Road, Pleasanton, CA, service to me and other patrons was incredible as the two staff members ran around frantically to ensure all had cars, even on short notice from one patron. Earlier, one of these staff had noticed I was struggling with extra grocery bags and happily and politely carried them into their office, and later into my car.

Interestingly, again, both staff men at the Hertz Rental Car on Hopyard Road, Pleasanton, CA, are Black but patrons were of various race groups.

Then, I had ensured a positive review was sent on their behalf to Hertz Corporation. They were just phenomenal!

Hertz Rental Car at San Ramon, CA, always has cars at cheaper rates, yes, which does not surprise me because, apparently, "patron traffic" is light there, and not all races are welcomed there due to their discriminatory bent, fraudulent and inconsistently arbitrary deposit policy.

I hope Hertz Corporation will find this complaint, reprimand or change the employees at their San Ramon, CA, location, standardize their deposit policies across board if necessary, and also resolve the discriminatory pattern at the Hertz San Ramon, CA, location.

Thank you for your attention to this matter.

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7:26 am EDT
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Hertz unfair charges for cancellation of rental car

The date of the incidents were April 20th to 21st and April 23rd. The only way Hertz gives you to rent a car on the web is to prepay. Then if you need to cancel the reservation early so they can re-rent the car to someone else they charge you a $50 cancellation fee. I have rented from a large number of rental companies and this is the first to price gouge the customers. They do not give you any options on their web site and if you have to cancel as I did you get charged anyway. They refuse to credit my card even though I gave sufficient notice and they could rent the car with no loss to them. I will never use them again and I think what they are doing is bad business. No other car rental company does this.

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6:17 pm EDT

Hertz prepaid rental

On April 4, 2016 I arranged a 1-week prepaid car rental through AAA for a full size rental from Hertz for $290.18 (Hertz Corporation Confirmation #: G8954174009; AAA Northern California Nevada and Utah Trip # [protected]). On May 1, 2016 I arrived at the Miami Airport Hertz counter several hours late due to airline and weather delays. At that time, I was told by the agent that, because I was late, my car was no longer available and the only available practical alternative was an additional $30 per day. I told her they should charge me the original amount since that is what I reserved and she refused. I threatened to go to a different agency, not remembering at the time that I had prepaid. She welcomed me to do so but my wife said we should just go with it because we were already so late. So, given no other choice, we took the car and signed the agreement. When I got home, I filed a complaint with AAA (May 5) who refused to do anything and said I should take it up with Hertz. I contacted Hertz and was told there was nothing they could do. I then asked to speak to a manager. I was told he couldn't be found, so they gave me his e-mail address to which I e-mailed my complaint on May 17. On May 23 I received a call from Wayne Thomas of Hertz and was told he could not refund the extra charges because I had signed the contract and driven away. He said I should have asked for a manager at that time and he seemed to actually indicate that they did have a full-size car available at that time. In my opinion I was given no choice other than to bow to their fraud. The rental agreement clearly states there are no refunds for late arrivals which implies they're holding your car for you as you would expect and as they should. Obviously I want the difference refunded ($138.87)

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10:57 pm EDT
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Hertz hertz billed me 151.60 british pounds for a service they never provided; etc etc

Hertz.com prepaid selection g9373936898
1. I needed a car rental in germany for 2 days, may 16 and 17, 2016
2. May 15, being pentecost holiday next day, I called hertz germany. Hertz germany office confirmed, yes, leipzig - plagwitz depot would be open may 16.
3. May 15, I made prepaid reservation online. Pickup at plagwitz, 10am, may 16
4. The hertz online site gave me my reservation no. G9373936898.
5. May 16, 10am, I arrived at plagwitz hertz depot. Office locked/deserted.
6. My taxi driver called hertz germany, speaking german. He said hertz germany told him their system had cancelled my booking because of a "problem with my credit card".
7. May 16, 11:30am, I arrived at leipzig airport by taxi, cost 48 euros.
8. May 16, hertz airport office unable to revive my reservation or provide a rental car.
9. May 16, europcar airport rented me a car for 2 days.
10. May 17, hertz uk debits my visa 151.60 british pounds for 2 days car rental.
11. May 17, I received hertz email, copy as follows:
From:
Prepaid noreply
To:
[protected]@jtmail. Ownmail.net
Subject:
Hertz.com prepaid selection g9373936898
Date:
Tuesday, 17 may 2016 1:25 pm
X-delivered-to:
[protected]@jtmail. Ownmail.net
Size:
5 kb

Dear sir / madam,

This e-mail is to inform you that the recent booking that you made with hertz has been cancelled as we could not successfully process the transaction with the details that you provided at the time of your booking.

Please ensure that the details that you provided at the time of reservation were entered correctly and revisit hertz.com to make your new booking.

Yours sincerely,

Hertz car rental.

11. My complaints: hertz billed me 151.60 british pounds for a service they never provided; hertz cancelled my reservation without any reference to me; hertz action cost me extra 48 euros plus 2 hours wasted time having to travel to leipzig airport for alternative car rental.

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Guarderia
, US
Sep 06, 2016 8:23 pm EDT
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This is the worse company ever. I make a reservation to pickup in San Francisco California Airport on September first 09-01-2016 and my car was charge for the amount of $USD 108.00 and was told that only the amount of $50.04 more will be take from my card...Re: "Your card has been charged USD 114.12 by HERTZ. The balance of USD 50.04 will be collected when you pick up the car". but, when I get there they do not honored my reservation and I have to paid $315.62 for new reservation. My confirmation code number is: H03801813A7 and I call to make a complain ant the agent tells me that I lost the first amount that was take from my card because this is the way when reservation is make online. So now I'm waiting for the Credit card received to do the complain with the credit card.
I will never make any reservation on this Crazy Company!

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2:58 pm EDT

Hertz unethical practices/ billing

I Rented a car from the Elyria, Ohio, location on April 2nd, 2016. My car had been hit by a drunk driver and his insurance allowed me a rental car till mine was fixed, at least that was the way it was supposed to have been. On April 19th my car was finally in the shop, so in the meantime, I decided to call the Hertz office to ask how much time I still had left. The manager told me that the car was due back on the 12th of April. I then asked him why he couldn't of called me. His exact words, " I didn't know when the car was due back because I didn't receive an email." So this manager can tell me that my rental car is due back on the 12th, yet he then tells me that he doesn't know the due date. GREAT CUSTOMER SERVICE HERTZ! I ended up receiving a charge on my credit card for $145 because the car was returned late. ( I guess that's one way to make a profit off of the consumer.) I called customer service about a refund and was refused in less then 10 seconds. Not even an apology for the manager's stupidity. On a side note, when returning the car back to the Hertz office, I had to wait 15 minutes for the manager to come out and get the keys from me. While waiting, I noticed that the bubblegum machine that had spilled pieces on the floor back on April 2nd, where still on the floor April 19th, disgusting!

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4:27 pm EDT
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Hertz fraudulent use of my bay area fastrak, hertz charging for copy of receipt?

We contacted the hertz corporate office and have made numerous phone calls and e-mail to help address our issue to no avail. I am not a business, I am a person. On august 5th, 2015 I rented a car (License #7dyx359) for 35 days. The rental was from firefly a hertz subsidiary in oakland, california and the rental #[protected].
I live in costa rica and this car has been fraudulently using my fastrak account to cross bay area bridges and costing us over $300 in toll fares! This is outrageous! In the month of april there are almost daily trips across bridges. I am working with fastrak right now and can forward to you the pages of activity and damages to our account. I have been asking for a copy of my lease agreement and now told I need to pay $25.00 for it! In a situation like this, we need help!
Thank you,

Linda symons
Rental #[protected]
Date of rental 8/5/15
Agency: firefly-hertz

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11:14 am EDT

Hertz hertz

I am a Hertz Gold Member and I frequently rent from Hertz as well as being a Enterprise Gold member and renting from them as well.

Herz customer service is extremely horrible! It doesn't matter if I am in person at my local locations, on the phone with my area service reps, or if I call the customer care 800 number. It is all the same terriblecustomer service. They are rude, belligerent and condescending. They do not greet in a friendly kind manner with a smile on their face. They always tell you different things and they give me a hard way to go with getting what I need as a customer. One time trying to rent i had reservations and no location had a car abailable for me.In one visit I arrived during my lunch break and was in there for over an hour due to poor service.

Enterprise is never this way. The reps are always friendly, they try to accommodate their customers, they have immaculate customer service and I am out of there in 5 minutes.

You really need to retrain your reps on quality care and performance and treating their customers with respect.

Aisha H

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Logginn
, US
May 14, 2016 9:27 am EDT

Enterprise trying to do damage control.

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10:50 am EDT
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Hertz - car rental

I returned the car to Logan Airport on 5/8/16 at 2:40pm as agreed in the contract. At the return center the aisle was conned off. After waiting for 5 minutes and other returns backing up behind me my wife went to find the Hertz employee. The employee said there was only 2 people on duty checking in cars. My wife said we are running late. The employee said...

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7:42 am EDT

Hertz rental car

My name is Tanieka Umi. I rented s car on 4/22/2016. Hertz charged two different credit cards. One for my payment and another for the $1, 000 usd deposit. There is still an authorization hold on my credit card for 1, 000. I have called an emailed, ...its been 12 business days and the hold still exists... I'm ready to get my attorney involved at this point. There is no reason for them to have a hold on my Citibank credit card... Payment for the rental was taken from my Capital One card already... This is causing a great inconvenience in my life... It's not fair.

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8:38 am EDT
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Hertz car rental and return

5/6 and 5/8 Atlanta airport. Our experience both picking up car and dropping it off was a nightmare of rude people. I had inadvertantly booked a car under aarp signature which apparently was not in the airport. The kiosk operator told us we would have to take a cab to there to pickup the car. Only after we said we would cancel the reservation and go next door was she willing to move it to where we were standing. Then when we brought the car back there was one car in front of us and no line. We pulled up next to the guy checking in cars and waited for him to complete the car. As he was finishing 6 new cars started pulling in and even though he saw us and knew we were next he started checking in the other cars because he said"we were in the wrong line". When my husband went to customer service she walked out and ignored him. After we checked out he started yelling at us as we walked up the stairs. No more hertz for us ever again! In a town known for the nicest and politest people in the country, Hertz clearly only hires the worst.

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Hertz In-depth Review

Website Design and User Experience: The website design of Hertz is clean and user-friendly, making it easy to navigate and find the information you need. The layout is intuitive, with clear menus and search options. The overall user experience is smooth and efficient, allowing users to quickly find and book their desired rental car.

Vehicle Selection and Availability: Hertz offers a wide range of vehicles to choose from, catering to various needs and preferences. Whether you're looking for a compact car for a solo trip or a spacious SUV for a family vacation, Hertz has you covered. The availability of vehicles is generally good, ensuring that you can find a suitable option for your desired dates and location.

Pricing and Rental Options: Hertz provides competitive pricing and flexible rental options. The pricing is transparent, with no hidden fees or surprises. The rental options are diverse, including daily, weekly, and monthly rentals, as well as one-way rentals for added convenience. Hertz also offers various insurance and protection plans to meet different needs and budgets.

Customer Service and Support: Hertz excels in customer service and support. Their representatives are knowledgeable, friendly, and responsive, providing prompt assistance and resolving any issues or concerns. Whether you have a question about your reservation or need help during your rental period, Hertz's customer service team is there to assist you every step of the way.

Booking Process and Reservation Management: The booking process on Hertz's website is straightforward and hassle-free. The reservation management system allows you to easily modify or cancel your reservation if needed. The confirmation emails and reminders provide all the necessary details, ensuring a seamless experience from start to finish.

Pickup and Return Experience: Hertz offers a smooth and efficient pickup and return experience. The rental locations are conveniently located, and the staff is professional and efficient. The check-in process is quick, and the vehicles are ready for you upon arrival. The return process is equally seamless, with clear instructions and dedicated drop-off areas.

Vehicle Condition and Cleanliness: Hertz maintains their vehicles in excellent condition and ensures cleanliness. The cars are regularly serviced and inspected, providing a reliable and comfortable driving experience. The interiors are clean and well-maintained, giving you a pleasant environment throughout your rental period.

Additional Services and Features: Hertz offers a range of additional services and features to enhance your rental experience. These include GPS navigation systems, child safety seats, and additional driver options. Hertz also provides roadside assistance for added peace of mind during your journey.

Loyalty Program and Rewards: Hertz's loyalty program, Hertz Gold Plus Rewards, offers great benefits and rewards for frequent renters. Members can enjoy expedited service, free upgrades, and exclusive discounts. The program is easy to join and provides excellent value for loyal customers.

Overall Satisfaction and Recommendation: Overall, Hertz delivers a top-notch rental experience. From the user-friendly website to the wide selection of vehicles, competitive pricing, and excellent customer service, Hertz stands out as a reliable and trustworthy choice. I highly recommend Hertz for your car rental needs.

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Contact Hertz customer service

Phone numbers

+1 (800) 654-3001 +1 (800) 654-3131 More phone numbers

Website

www.hertz.com

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