I'd just like to say Hermes have also let me down. Order placed on the 11th with "tvbracketsworld.co.uk" on a 2 -5 day delivery as I didn't get offered the chance of next day, even though they claim to offer it on their site.
Here's Hermes tracking info:
Date Time Status
20/12/2011 09:33 Courier Received
20/12/2011 05:49 Out For Delivery
19/12/2011 12:05 Courier to Re-attempt
15/12/2011 11:21 Delivered to Porch
15/12/2011 09:42 Courier Received
15/12/2011 01:08 Receipt at Depot
14/12/2011 13:01 Hub Sorter Receipt Scan
13/12/2011 06:08 Order Generated
If we had a porch that would have been something, but we don't.
I've called tvbracketsworld a number of times, each time they say it will be with me today, but it never has. They have now told me they will reship the order (not with Hermes) and recall the other shipment. I'll believe that when it gets here.
It's a total waste of time trying to talk to Hermes direct, they just tell me to talk to the company I ordered the goods with. I was also informed they don't have a customer services department and any complaints would have to be made in writing to their head office.
Capitol House, 1 Capitol Close, Morley, Leeds, LS27 0WH.
I will have had to wait in for 3 extra days, that's providing it is delivered tomorrow (21st).