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I won an auction and the lot was a Yamaha electric guitar, decribed as an SG3000. I was not very familiar with Yamaha guitars, but knew that the SG3000 was highly collectible, so bid on it.
After receiving the guitar and doing some research, it didn't take long to figure out this was not an SG3000. I contacted the people at Yamaha and they said they do not know what model it is, but definitely not an SG3000.
I contacted 3 different people over a week and didn't receive any response. They were very quick to respond if it has to do with payment, but silent when it has to do with taking a misrepresented item back.
Patricia,
Rob spoke with my wife and said I should call Diana. I've tried 4 times today and she is apparently gone for the weekend. Instead of continuing the phone tag, I left a message to have her deal directly with my wife on Monday. I will be out of town until Thursday.
Thank you,
Steve
Who knew "the world's biggest auction house" is a joke. I Consigned 15 posters to this "fine establishment?" and at the end I would of been better off with Ebay. They failed to bring in enough bidders, the bids were a joke. The service was impersonal and rubbish at best. Grey Smith and his group came off as salivating used-car sales people only interested in collecting their commissions. There should be good-faith and personal service present towards consigners at an auction house. Not here. They overstuffed the Signature Movie Auction with so much worthless junk, why call it a Signature Auction? I specifically requested all unsold items to be shipped back to me, what did they do? They sold them for lower price of course. Yes the customary, rare posters will sell for a lot of money but if you have a $500-$2000 poster you are better off consigning at some other place and not with the world's biggest and most worthless auction house.
Called Heritage this mourning to talk about a auction. I have spent Hundreds of thousands of dollars with there company on coins. They have bump the price at auction close, extended auction which cost me $200+ more on a coin, and lied about money owed on payment plan years ago which caused me to never start a payment plan again, along with other customer service problems. All in all, I agree with the other reviews that they are a large arrogant bunch that doesn't mind losing good clients. They have enough chumps coming in the front door to replace good clients they have had for years going out the back door as the client review stated before me.
this company makes scams and frauds in all possible ways see www.hvsh.info
Thank you
Remember, NO RETURNS, READ ALL THEIR FINE PRINT. They had problems with Heritage. I agree with some other posters here that they are indeed very arrogant. I guess there are enough chumps coming in the front door to replace the customers they are losing out the back door. If you feel you got ripped by them just search "coin auctions" in Google and have few click of their paid ads. That is a kind of vigilante justice against a large arrogant giant.
i am bangladeshi.i am a coin colector.i am sell my coin.i have some coin, east pakistan(present bangladesh)[protected], british indian1862-1947, 1st time bangladesh coin¤cy.
They take forever to ship an item once you buy from them. Some dealers are trying to make a living. They should ship a lot faster once you pay. Some auction houses ship the same day you pay. Julien's auctions in California is worse. They take even longer to ship.
Bought a coin through Heritage auctions.The coin was very poor in condition and quality even though it was presented as being PR70(highest available grading).Returned the coin.They agreed to return my money.Its been over two weeks and i'm still waiting for my check.
Steve,
We apologize this has happened and we would love to speak with you to resolve this issue. We have already tried to reach out to you today but were unable to speak with you. If you will please call us at your earliest opportunity at [protected] and ask for either Patricia or Diana and we will be happy to resolve this issue.
Thanks,
Patricia
Heritage Auctions is a terrible organization. Very arrogant people
I never received the items that I paid for and their response to emails is pathetic disdain.