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HelpMeDownLoad.com, Sydney Metro Area, New South Wales Complaints & Reviews - unauthorised monthly credit card debit

Review all HelpMeDownLoad.com, Sydney Metro Area, New South Wales complaints

HelpMeDownLoad.com

Posted: 2010-01-02 by

Suzannah

unauthorised monthly credit card debit

Complaint Rating:

Company information:
helpmedownload.com
Sydney Metro Area, New South Wales
Australia

This company is deducting money from my credit card and I have not authorised it, nor has anyone who has access to the card. I have tried to contact them but I cannot work out how to do it from Australia.

This is fraud and they should be reported to the authorities.

It is my understanding that they are based in Alberta, Canada

thank you

Comments

Australia

Credit Cards

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Comments

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Date | Rating

16th of Feb, 2010 by

pbk183

0 Votes

I live in Sydney and I have the same problem; Helpmedownload takes AUD$11.19 every month for nothing and it has been the case for more than 9 months now; it's impossible to contact them!
Does someone in Alberta have a solution? I just want to unsubscribe.
Please help,
Thanks
Pierre

10th of Mar, 2010 by

help_me_download

0 Votes

Hello Suzannah,

I am a customer service representative of helpmedownload.com. I sincerely apologize for the inconvenience and for your negative experience. Regarding your concern about the charges that you got and if you need further assistance regarding it we will be more than happy to resolve your issue either via web chat below, or email, or calling our toll free number.

Thank you for your time,

HELPMEDOWNLOAD.COM
US Phone Support 1-800-978-7657
UK Phone Support 0808 238 0026
AU Phone Support 1-800-469-290

Web-chat is now available! You can visit the website: www.helpmedownload.com for online chat support.

Our Operations is available 24/7.

19th of Mar, 2010 by

help_me_download

0 Votes

Hello Pierre,

I am a customer service representative of HelpMeDownload.Com. I sincerely apologize for the inconvenience. Regarding the charges that you got, we will be more than happy to resolve the issue either via web chat below, or email, or calling our toll free number.

Thank you for your time,
HELPMEDOWNLOAD.COM
US Phone Support 1-800-978-7657
UK Phone Support 0808 238 0026
AU Phone Support 1-800-469-290

Web-chat is now available! You can visit the website: helpmedownload.com for online chat support.
Our Operations is available 24/7.