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HelpMeDownLoad.com

HelpMeDownLoad.com review: account debited. 91

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Author of the review
2:34 pm EDT
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I keep getting debited this amount $9.88 i do not know its origin. The site keeps changing its name. i do not want this amount debited from my account.

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91 comments
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Michael Gill
, NZ
May 19, 2009 9:57 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Linked to sight by Avant antivirius and since that time have had monthly charges to me credit card.
Have been unable to relocate sight to query or stop payments, and now have 4 months of payments, increasing monthly.
Have contacted Credit Card bank but they appear to be investigating but to date no action.

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Sheri Thurman
,
Sep 19, 2008 1:45 pm EDT

i ordered a 1 time download from Mozilla and now I am getting billed for the past 4 months $9.96 for xp which I do not have. This computer is equiped with Vista, so why am I being charged for xp and who authorized this service. I need some answers. I am currently on the phone talking to the site and it appears that we may have the matter taking care of. Thank you. Sheri Thurman

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lidl9
, US
Jul 25, 2016 5:43 am EDT

I have had money fraudulently taken from my bank account by direct debit and by card payment the latest being today by a company in America called [www.helpmedownload.com] (link: http://www.helpmedownload.com). Now I had never even heard of them til the money was taken off my account. Apparently they are a company puporting to be selling an anti virus software.

Now I am with Sky Broadband, which automatically screens any incomming internet services wwith firewall anti virus, plus I have firewall norton anti virus and anoher anti virus security device on my p.c. I have no need for this junk from helpmedownlosd.com.

So I never purchased it, how they got my details is beyond me they cerainly never got them from me, I was so incensed I contacted my local Police Fraud Squad, who found what I was telling them unbelievable, it was true though.

I tried to find out who this company was, lo and behold they are American, I tried telephoning them, waste of time I have e-mailed them even today demanding a full refund no reply

I have threatened to expose them to the world market, threatened to sue them made libelous claims to try and get them to respond by attempting to sue me nothing not a blimp,

I was on a website earlier and you should see the list of complaints against this company mainly fraud and theft, so I am not alone.

This company has to be stopped and put out of business, the whole e- information structure should be warned against dealing with this company, they have to be prosecuted for their fraud and theft somehow

As for me I would like my money back I never ever signed up for anything from them yhey will claim I did I never I assure you and I am not alone in this.

So please help spread the word to stay well clear of this lot, remember you do not have to have any dealings with them for them to nab money out yoiur bank account.

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tigerlight
Aylesbury, GB
Jul 25, 2016 5:43 am EDT
Verified customer This comment was posted by a verified customer. Learn more

WARNING TO ALL CONSUMERS. On 02.01.14 HelpMeDownload.com fraudulently took £81.58 from my credit card without any prior notification of this amount and without my authorisation. I have tried contacting them on numerous occasions by email as soon as I became aware of this action requesting that they return this money immediately and have had no response whatsoever. My credit card company are now investigating the matter. Do not go anywhere near this company - I have since found that even their website is blocked as malicious.

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nick_70
Melbourne, AU
Jul 25, 2016 5:43 am EDT
Verified customer This comment was posted by a verified customer. Learn more

hello there
on the 9th december last year i have bought something from helpmedownload.com for aust $ 83.25
that was supposed to be one transaction
i have used my visa card
since then they have been charging my visa card every month $ 9.97
this is fraudulant!
what can be done about it
they have deducted about $ 50.00
i want my money back
please

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keith landles
Edinburgh, GB
Jul 25, 2016 5:43 am EDT

A charge of £9.88 has been debited from my bank account via my debit card for the past few months. I have not authorised this charge and have no recollection of providing debit card details to this website

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Mrs PDFletcher
, FR
Jul 25, 2016 5:43 am EDT

This company is taking money out of my bank account for no reason.They have not downloaded anything for me! Nor do I want them to.I just want this to stop please.

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Suzannah
, AU
Jul 25, 2016 5:43 am EDT

This company is deducting money from my credit card and I have not authorised it, nor has anyone who has access to the card. I have tried to contact them but I cannot work out how to do it from Australia.

This is fraud and they should be reported to the authorities.

It is my understanding that they are based in Alberta, Canada

thank you

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kevin bond
, GB
Jul 25, 2016 5:43 am EDT

i thought i was buying anti-virus program for £9.99 cheked bank details and foun thay had gharged me £75

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samoreno
Artesia, US
Jul 25, 2016 5:43 am EDT

check all of your credit card/debit card accounts for charges by this company there are hundreds of complaints. I was just contacted yesterday by my fraud alert protection company. If you try and contact them yourself be careful they are asking for the 1st 6 digits and last 4 of your card that is being billed by the, do not give them information. Notify your bank and or card company, cancel the card.

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kayleigh faulkner124
worcester, GB
Jul 25, 2016 5:43 am EDT

i did not order helpmedownload.com this has been going on for few months, i would like to be refunded as i did not order this... thanks miss kayleigh faulkner

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Martina Hayes
, IE
Jul 25, 2016 5:43 am EDT

Helpmedownload.com are taking money from my account every month to the value of $17.90 when I joined up for a 7 day trial period. I did not authorise this standing order. Please stop.
My email address is Tiahayess@yahoo.ie

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Sesi Mausia
, NZ
Jul 25, 2016 5:43 am EDT

Fees have been showed up in my credit card that has been deducted in April followed by another fee deducted in May same date. I didn't understand what these fee for.

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Tom Wolf
Shallowater, US
Jul 25, 2016 5:43 am EDT

I ordered Avast Professional Edition anti virus program. Never received the program and was charged $86.67. They tell me I did download the program, which I did not as it said I would receive an email telling me how to get the program. I did not get an email and now helpmedownload.com is keeping $9.95 for services rendered? but will refund the rest in 5 to 14 days. Can't understand the help desk person.

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don knibb
Norwich, GB
Jul 25, 2016 5:43 am EDT

Checking my credit card details on line today I find an unauthorised debit of £80.67 in favour of helpmedownload.co.
After finding these reports of other payment scams, I realise that I have been a victim!. Will seek to reclaim through my banker. How can this company get away with instances like this. norfolkknibb@msn.com

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Anne Montalbano
Melbourne, AU
Jul 25, 2016 5:43 am EDT

Have charged on three occasions that should not have. Very annoyed, would like to stop them debiting my account. I am unable to contact them.

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ronald carnell
Nottingham, GB
Jul 25, 2016 5:43 am EDT

I have had £44 taken from my bank account, the transaction was never completed, but they have taken the money and provided nothing.the membership was never activated.

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Paul Ski
,
Jul 25, 2016 5:43 am EDT

i thought i was downloading a way to get an antivirus and now i cant find helpmedownload.com an antivirus or nothing that helps anything...I have called the company and now just like everything else, I have to wait for a response,

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Mitsu
,
Jul 25, 2016 5:43 am EDT

I have been charged $81.58 +$9.88 on my credit card. It is fraudulent charge. If anyone knows the company's address in the US, p[lease let me know. For preparation of a compain form to the BBB, I need the address. But It is very difficult to find the address in the US. The headoffice of the shameless scam company is located in the UK.

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David Vaillant
,
Jul 25, 2016 5:43 am EDT

I am having a fee of £9.88 deducted from my credit card every month and I do not remember where it derived. Beware people!

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Donald B. Laight
,
Jul 25, 2016 5:43 am EDT

I am being charged $9.88 monthly since May 2008 for a service I did NOT request and would like to have my credit card account refunded for the months of May and June and further charges stopped.

Sincerely,
D.B.Laight.

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Annette Copeland
,
Jul 25, 2016 5:43 am EDT

I went on to the website, thought I was just registering my details, put my card details in and it was offering me spyware which I did not want and when I tried to cancel it, it would not let me, and they have taken apayment for sevices not recieved

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kay ramsden
,
Jul 25, 2016 5:43 am EDT

I have been charged £57.70 on my credit card when my computer was in the repairs shop. I knew nothing about it. The company will not refund money as it was more than 7 days ago. I only realised what they had done when I recieved c/c statement. I have spent nealy an hour trying to get them to understand they do not care.

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kneedeep
Sandy Bay, AU
Jul 25, 2016 5:43 am EDT

Unauthorised debit in USD converted to AUD see entry below

10/08/2010 HelpMeDownload.com [protected] 9.88 USD 0.32 AUD

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strangipops
Wareham, GB
Jul 25, 2016 5:43 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I went to download avg protection then changed my mind. I thought I had cancelled but have realised they are still taking £9.88 out of my account. I can not find a way for them to refund me.

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John
London, GB
May 15, 2009 6:45 am EDT

Anti Virus download corrupt

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lorraine mccarthy
,
Sep 14, 2008 4:39 pm EDT

my current account has been debited by the above name and i don, t know why and what for.

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marie callanan
, IE
Jun 15, 2012 11:24 am EDT
Verified customer This comment was posted by a verified customer. Learn more

charges on my credit card every month which i did not require a service for

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Lam Le
Vancouver, CA
Dec 06, 2010 10:39 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Billing 9.88USD a month without consent.

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Pablo Solis
Coachella, US
Dec 26, 2011 5:25 am EST

got charged but computer did not download helpmedownload

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M Byram
Sparks, US
Jun 26, 2009 4:05 pm EDT

online scam/misadvertising leading to elevated charges

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adolfo
, US
Jan 07, 2009 8:21 pm EST
Verified customer This comment was posted by a verified customer. Learn more

they charge me 9.98 by 12/22/2008 i don't know why?

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Gary
,
Jul 15, 2008 6:05 am EDT

Have taken money from my bank account without authorization! Beware people!

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clayton olson
,
Jun 08, 2008 2:28 pm EDT

I have received a charge of $81.58 on my credit card for 6-2-08 which I have not authorized.

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help_me_download
, PH
Aug 10, 2012 1:35 pm EDT

Hello marie callanan,

I am a Customer Service Representative from HelpMeDownload.Com. I apologize for the inconvenience. We are more than willing to assist you with your concern regarding these charges. Please feel free to contact us via our Toll Free Number, Email or Chat.

Sincerely,

Support Team
HelpMeDownload.Com
Toll Free Numbers: Available between 8AM to 8PM EST, Mondays to Fridays.
(US) [protected], (UK) [protected], (AU) [protected], (CAN) [protected], (Others) [protected]
Email us: support@HelpMeDownload.Com
Via Web Chat:
http://onlinechat.helpmedownload.com/SightMaxAgentInterface/PreChatSurvey.aspx?accountID=6&siteID=11&queueID=19

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help_me_download
, PH
Jan 10, 2012 10:26 am EST

Good Day Pablo Solis,

I am a customer representative of HelpMeDownload.Com and I will be more than happy to resolve this issue. Based on our system, I can see that your transaction has been canceled and reversed to your Account. If you have further questions regarding this, please don't hesitate to contact us again. Thank you so much.

Sincerely,
Support Team
Support@HelpMeDownload.Com
Toll Free: [protected]
Web-chat is now available!
http://onlinechat.helpmedownload.com/SightMaxAgentInterface/PreChatSurvey.aspx?accountID=6&siteID=11&queueID=19

Our Operations is available between 8AM to 8PM EST

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help_me_download
, PH
Jul 25, 2016 5:44 am EDT

Hi lidl9,

I am a customer service representative from HelpMeDownload.Com. I really do apologize for the inconvenience. We are having problem with our email service. We can definitely assist you with your request for cancellation. Please contact us so we can assist you in putting your money back to your account.

Thank you for your time,
Support@Helpmedownload.com
US Phone Support [protected]
US Phone Support [protected]
UK Phone Support [protected]
UK Phone Support [protected]
AU Phone Support [protected]
AU Phone Support [protected]
AU Phone Support [protected]
Canada Phone Support [protected]
Other Phone Support [protected]

Web-chat is now available!
http://onlinechat.helpmedownload.com/SightMaxAgentInterface/PreChatSurvey.aspx?accountID=6&siteID=11&queueID=19

Our Operations is available between 8AM to 8PM EST

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help_me_download
, PH
Jul 25, 2016 5:43 am EDT

Hello Mr. Keith Landles,

We would like to inform you that your New Releases and Updates has already been cancelled. Thus, you will no longer receive any monthly recurring charges from HelpMeDownload.Com.

I hope I was able to acknowledge your concern. Please contact us if you have any further queries or concerns in the future. Thank you very much for your valuable time and patience.

Warm regards,
support@helpmedownload.com
Support Helpmedownload
UK Phone Support [protected]
UK Phone Support [protected]
Other Phone Support [protected]

Web-chat is now available!
http://onlinechat.helpmedownload.com/SightMaxAgentInterface/PreChatSurvey.aspx?accountID=6&siteID=11&queueID=19

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help_me_download
, PH
Jul 25, 2016 5:43 am EDT

Good Day!

I am a customer service representative of HelpMeDownload.Com. We would like to know if your issue has been resolved. Have you successfully called our toll free numbers? If so, Kindly delete the post for us

Thank you for your time,
Support Helpmedownload
US Phone Support [protected]
US Phone Support [protected]
UK Phone Support [protected]
UK Phone Support [protected]
AU Phone Support [protected]
AU Phone Support [protected]
AU Phone Support [protected]
Canada Phone Support [protected]
Other Phone Support [protected]

Web-chat is now available!
http://onlinechat.helpmedownload.com/SightMaxAgentInterface/PreChatSurvey.aspx?accountID=6&siteID=11&queueID=19

Our Operations is available between 8AM to 8PM EST

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bdldandl
Bremen, US
Jul 25, 2016 5:43 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I have called helpmedownload.com about the illegal charges on my credit card and they said this would be taken off my statement. well it was for the last charges, but returned on my next month statement. Something must be done to stop this?

I will be calling helpmedownload.com again, but hope I don't have to continue calling each month to get rid of them.

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