I am a customer service representative of helpmedownload.com. I sincerely apologize for any inconvenience. I have checked your record on our system and what I have found out, you have reached us through our Web-Chat and the your issue was resolved. You requested to cancel the monthly charge which is for Updates and New Releases and we have done that for you. I assure you that you will no longer receive any charge from us since it is cancelled last June 14, 2009.
If you still have questions and clarifications, you can always contact us through our Web-Chat. Or you can reach through our Toll Free Number
US Phone Support 1-800-978-7657
UK Phone Support 0808 238 0026
AU Phone Support 1-800-469-290
Or you can send us an email to email@example.com.
Again, I apologize for the inconvenience.