Complaint Rating:

Company information:
Helio
California
United States
www.helio.com

For a year I dealt with poor service from Helio. I had device problems & service problems. The device would freeze up frequently and sometimes would not turn on. The phone had never been damaged. The phone service I received was horrible. I could never complete a phone call without my phone dropping the
call. Often my Helio phone would not even connect, it would be "unable to place the call". When it would connect I could never hear the person on the other end, and they could rarely hear me. I would often receive no calls for a day, then have multiple voicemails the next day, but the calls from those people
never had come through. My internet that I paid for on the phone stopped working about 6 months into the 2 year contract and Helio could not fix it. Since I have signed up with a new carrier, my calls have been crystal clear and are rarely dropped. Dropped calls and horrible reception was unacceptable since I needed to do much of my business over the phone and was unable to speak with clients due to the poor quality and service. (NOTE: My phone and experience is not an exception, my whole family continue to be customers of Helio because they do not want to pay the cancellation fee, but their phones and service are every bit as bad as mine has been.)