H-E-B
reviews and complaints

The credit union I work for purchases over $10,000.00 in heb gift cards for our loyal members every year. We are loyal customers of H.E.B. The problem I had at store on mcpherson and del mar I was told by cashier I could not purchased visa gift cards with a company check, credit card, or debit card only with cash, I told them I would go to the office get cash but go to the h. E. B. That is closer to our office. At the store on san dario and calton I had cash and was in line, when I get to the cashier she asks if with credit card or cash and I said cash. She then gets on the phone and calls someone to find out how many visa cards I can buy. She then tells me she can only sell me 10 cards and I have 14 cards. I then tell her okay I will pay for 10 and then I will get in line with an other cashier and pay for the rest. I then get in line with another cashier by this time a supervisor comes up to me and tells me he cannot sell me the other 4 visa cards. I then tell him this morning at the other H.E.B. I was told they would only accept cash, now you tell me you won't sell them to me with cash. He said it is policy we can only sell you 10 per day. This problem could be avoided only if heb really cared about it's loyal customers. First heb needs to place a sign in the gift card rack telling customers they can only use cash to purchase gift cards or will be wasting time in line. 2nd place a sign in the same area telling customers you are only allowed to buy 10 per day. I told this to the supervisor he had no answer I told him I would email heb about this he answered if I wanted the phone number I said no emails are faster. I had to go to another heb on del mar and san dario to buy the other 4 cards on the same date. I was forced to go to 3 separate store, totally unacceptable. Very disappointed with service I give you a grade of f. I hope heb reads this and takes our concerns seriously. By the way this gift cards are for our employees.

I just opened the 4th bag of chips which I purchased at the O'Connor @ Nacogdoches store recently. Again I have a bag of crumbs. Chips smaller than a dime. When I began buying these chips at the beginning of the summer they were whole chips, almost full bags. Now I get half a bag at best of crumbs. I asked a store manager about it and he called it settling. Really now? They "settled" back in June but were whole. It's rap like this that pushes me more than ever to Walmart (since HEB managed to run every other grocery store in San Antonio out of town).

the unit director is not doing his job right there a policy about not having couples working in the same department and at this store theres alot of couples working together in this store and the job is not getting done and is not treating the works with respect

Heb has monopoly in most parts of texas due to which one is left with no option but to go to heb.in my last visit, I got a $12 loreal powder which was scanned twice and I had to pay $24 instead of $12. I just quickly scanned through the receipt and found the error when I reached home, and it was not pleasant to drive all the way back. But this becomes a trust issue. They did return the $12 back, but I do not like the fact that such mistakes are made and on a regular basis. There has been several occasions that I had to return to the store for being overcharged. Once before, I had got 5 avocados for 54 cents per avocado but was charged $1.98 per avocado which made the total $10 instead of $2.70, and it would have gone unnoticed had I not scanned my receipt properly. There is always a $5-10 over charge almost every 1 in 3 visits due to using incorrect codes or scanning twice.

I know it's so common when checking out to hear:

- do you want fries with that
- need stamps or ice
- have you logged your rewards program (so we can sell you over priced stuff and make you feel like your getting a deal).

Well now at the heb gas pumps you can't just insert your card to pay and pump. You now have to say no, no, no, no, no, no, no, well you get the point and then finally you get the privilege to give them money and buy gas.

The picture blew red circle shows the no button and green circle shows yes button. There's so many no's the cover on the button is about to wear out. There's an obvious crack and won't take long to expose the button.

Heb - take a clue from the actual customer base and stop with the up sell.in this day and age with technology there are easy ways to have your up sell option with out forcing the client to choose no just to buy gas.

Here's one customer who won't be purchasing gas whatever the price from heb. There are plenty of options where I don't have waste time saying no up sell and simply make the purchase.

I have been a loyal customer of this location for many years. I usually come in once every week. I am submitting this because this is the second time within a year that I have encoutered a rude employee. The first time, I did contact the manager on duty later on during the day. She was the assistant manager and she was very polite and professional with me.
Today, 08/05/2015, around 10:00 am, I was waiting my turn in the checkout aisle that had the cigarette stand right above the cashier. When it was my turn, the cashier asked me what did I need since I did not have any items. I replied that I only need to purchase cigarettes. The cashier then tells me that I need to go to the csr stand that is several aisles down and the person that is standing there will help me. She then proceede to scan the items from the person standing behind me. I gestured to the cigarettes that was right behind her and above her head and said that you have those here. She ignored me and continued scanning the other persons items.
I have always purchased these items at these checkout aisles before. I walked out..
I am a front of the house manager for a very popular restaurant, within the area, I am always checking the reviews for positive and hopefully never negative reviews on yelp. Rudeness and refusing service whether with employees or guests is a big no-no..
Ho0efully, heb, will fix these issues.

Everytime I buy the red mops from heb they always break and I always get sliced really bad im sure im not the only person this has happened to. Its dangerous and hazardous because not only because its metal I now have to go to the er for possible stitches and probly a tetnus shot. I just don't think these should be sold anymore and if so the handles need to be wooden like before or plastic since its safer also not safe for children to handle. I truly hope that someone takes the time to read this and have something done about this. Thank you very much n have a wonderful day

Cookwell & co. Escabeche-style salsa - we fell in love with this salsa a few years back when you sold it in our heb here in schertz. The you stopped stocking it here in schertz. We were told that you carried it in your warehouse, so we had a case brought into our heb as a special that we drew off of for a couple of months, then the case disappeared. It costs us a fortune to ship this in from cookwell every month. Will you please restock this item at our heb in schertz? Thanks, steve schindler, 501 thurber dr., schertz, tx. [protected]

I wish the company had a no smoking policy on the premises. The company is always promoting health and fitness but they allow their employees to smoke by the entrance of the store. I dont understand how that is ok? For non-smokers with small children I just can't understand how management allows it. No one likes to inhale all that second hand smoke as you are walking in to the store. Feeling so annoyed!

Taylor tx is a small town. I only have one choice where to buy my groceries. I did buy at heb for many years before moving to taylor. Recently I have been quite disturbed at the enormous rise in prices for routine food items. A couple of years ago when they began to rise we were told it was due to the increasing cost of gasoline causing transportation to cost more. However, in the past few months gasoline prices have started going down. The cost of food continues to go up. Why? I am a senior on a modest fixed income, but do not qualify for food stamps, nor do I wish to use government handouts. I can no longer buy bacon and can seldom buy sausage. But it is everything. The store must hire a lot of extra people just to mark up prices. Every week I find these increases and it is not small ones. When an item is marked up it is usually 50 cents, at least 20 cents. Then at the check out counter the clerk is instructed to show me on my ticket how much money I have saved by shopping there. I hate lies. I hate deception. I don't know why heb is raising the prices so much every week, but I would appreciate not being told I saved money.

Rude customer service. Just today I was stopped first at self-service counter by their operator as she said I did not pay for cherries, I told I did but she checked anyway and then left without apolozing after she found them that I already paid fo it. Then again, at the exit gate, their door lady said where your receipt for these four items (cherries, blackberries and 2 more items that I did not put in the polythene bag as hate using polythene bags. I showed her the receipt but she did not say sorry either or thank you. Heb needs to train their personnel to be respectful of customers otherwise it won't take long for people to say here everything is bad.

Heb as other stores jack up meat prices to 7 dollars a pound for meat that was 2 dollars a pound during winter. And eevryone goes on buying it. Also, when I go round the store I see 20 percent o f product not showing price. Also at heb I noticed they dont like u 2 get them to give u wat they have advertised. They will hold line for 50 minutes to fite with u. Most big bisunesses do not care about customer service because= they know you will shop anyways. So y shuld they kiss up 2 us? See? Y waste money and effort? When they will make the dough with or without anyone being

I got one of those big bags with the variety of chips and when I opened the bag to eat them there was only 5 chips in each bag. I was shocked. I can't believe we are charged so much for food and they are putting less and less product in everything we buy! How much more pressure are they gonna keep putting on Americans. Everything has gone up except our pay checks and quality. This is not right! Companies raise prices and put the product in containers that only appear to be the same. Basically tricking the American people.