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3.2 93 Reviews

Hearst Communications Complaints Summary

51 Resolved
42 Unresolved
Our verdict: While Hearst Communications has an above-average resolution rate, there’s room for improvement. Investigate common issues reported by customers and understand how they were resolved. Be prepared to follow up on your queries if needed, and keep detailed records of all interactions.
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Hearst Communications reviews & complaints 93

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11:34 am EST

Hearst Communications magazine subscription

I found an email for a world market holiday sweepstakes. Absolutely nothing about a magazine subscription on the email. I clicked 'enter now' and went to the form, which included the line "no purchase necessary to enter or win" which is par for the course with sweepstakes. Everything looked normal. I filled in the form, including my name and address, and at the part where it says "i would like to receive news and promotions from cost plus world market. " i made sure to mark no. Everything looked normal. I hit submit and then found out that i had, without warning, been signed up for a free trial of some bullcrap magazine, which would automatically continue for a fee. Apparently that's part of their 'continuous service program'.

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6:01 am EST
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Hearst Communications a diary, a wrinkle removing tiny sample

i was checking my mail i don't remember there came some advertisement of HEALTH Magazine PREVENTION I clicked my name and as it happens that all the address and phone number and email auto fed on the columns but I did not place any order, I did not give any credit card number etc. even then this company named Rodale send me an email on 24th oct that your order has been shipped I immediately replied back to that email that I never ordered and this is fraud a packet with diary and a lot of junk paper booklet stuff along with an invoice about 35 $ saying satisfaction guaranteed or return the product. How one can dispatch an order without credit card or payment and denial of any such order. Who will pay the postage for the return? I am myself old and penniless. This is a great scam.I just disown all these corrupt despatches and request you to take necessary steps to blacklist this company for such nonsense scams.

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11:27 am EDT

Hearst Communications online contest entry results if fraudulent magazine subscription

A very short while ago, I entered a contest for wining an oven based on an email I received. Within minutes I was notified that I had subscribed to Elle Décor magazine, a Hearst publication. When I tried to cancel I learned that there is no phone number listed under customer service, AND the only way to contact Hearst publication online is to wait until I receive the first magazine and use the info printed on the label to effect contact. I rechecked the email contest offer, read the contest rules, and it states clearly that no purchase is necessary, and nowhere does it mention an obligatory magazine subscription. To my shame, this is the second time Hearst has conned me - the last time I entered one of their contests, I was fraudulently subscribed to Home and Garden magazine. Lesson learned - check all email contests to see if the Hearst company is involved, then hit delete.

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Katland Kat
Katland Kat
, US
Jan 16, 2018 6:05 am EST

Same here twice now from links from Mysavings
First time had to send magazine back with a cancel note...I wasn't so polite there
This time I saw a phone number but I am deaf so that doesn't help me
I did manage to get an email through the actual magazine they forced on me on a no purchase contest
So I tried those and got answers saying will take care of it and not have to get the magazines BUT same thing happened last time did get a hold of the magazine they said I subscribed to but still ended up getting it in the mail...so expecting it this time but this time I am NOT paying for the cost of mailing it back to them
I also researched how is currently in charge for Hearts Magazine ...found a couple of names and used first initial of name and the full last name in front of @Hearts.com and not got any reply or any that have come back saying no address for this person etc
Really don't know what to say about a company that promotes contests to scam us out of a magazine subscription ...very dirty

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Adena Fogarty
, US
Feb 27, 2017 11:38 am EST

I too entered a contest and had the same result. In my instance, I had a complimentary Country Living magazine that I didn't order... I saw the no purchase necessary contest entry inside the magazine and I entered the contest. I got an email immediately after and then another a few days later, and then a paper invoice in the mail. I am going to mark CANCEL on the invoice and send it back to them. They do not have my billing payment information so I am not too worried. I know I never ordered it and don't plan to pay for it either. I don't think this can affect your credit report unless they actually have your billing account information.

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3:49 am EST

Hearst Communications subscription renewal

Tried to cancel my subscription at the end of the promotional period and Hearst stated in writing it was not possible as my bank had already paid the direct debit before my request was received. They advised that I would need to continue subscribing for another 6 months. I checked with my bank who immediately cancelled direct debit and confirmed no monies had been paid. I emailed Hearst again to check status of my subscription and again received written confirmation that my subscription would cease in another 6 months as renewal had been paid by my bank. As I did not receive the next Country Living magazine I emailed to ask where it was! Hearst advised that my subscription had terminated. I therefore emailed back asking why they mis-informed me twice that they had been paid by my bank and would therefore not cancel the subscription - only generic replies received none of which addressed my query. I can only infer from their lack of adequate response why they said they had already received my subscription fee and therefore I could not cancel!

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winterparkprof
Winter Park, US
Jun 03, 2016 8:26 am EDT
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I just received a "Second Notice" for unsolicited subscription. I entered their sweepstakes but was very careful
to avoid signing up for subscriptions.

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Colleen O'Rourke Demaine Wood
, US
Jun 03, 2016 8:26 am EDT

I continue to get BILLED for my subscription that I have PAID for ! As a matter of fact I just renewed my subscription...The checked has been cashed yet I continue to receive bills...PLEASE STOP !

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10:19 am EST

Hearst Communications veranda magazine

I am a professional who only pays professional/discounted rates and, I always pay upfront. I keep getting past due notices stating that my "renewal" is overdue. They keep getting more and more aggressive and now have become bullying. I have written them back, I have responded to their emails, I went online and "cancelled" subscription as suggested by customer service, and just today, Saturday 12/5 I received another aggressive and bullying email. Again, I sent a response explaining that not only did I not renew, but based on my experience with Veranda I will never renew this magazine again. Veranda is the only Magazine I have ever had this issue with. Both letters will now be turned over to my attorney. I have asked them to stop and they won't. VERANDA Service Alert. Pay now. PAYMENT NOW DUE ! YOUR ACCOUNT REMAINS UNPAID. PLEASE PAY NOW. MAGAZINE VERANDA TERM 1 Year AMOUNT NOW DUE $24.00 PAY MY BILL NOW Secured with SSL encryption GO GREEN! PAY ONLINE. It's the faster, easier, greener choice. Dear SHARON L CASHION, Several months ago your subscription was renewed for VERANDA. Unfortunately, we have NOT received payment for your subscription. As much as we want to keep you as a subscriber, unless we receive a prompt payment from you we will be required to terminate your account. Once we receive your payment, your subscription will be reinstated and your account restored to good standing. PAY MY BILL NOW › HEARST magazines If you prefer not to receive emails regarding the status of your Veranda subscription, click here. If you have questions regarding your VERANDA subscription, please visit our Customer Service Site. Do not reply to this email. VERANDA is a publication of Hearst Magazines Division, Hearst Communications, Inc. ©2015 300 W. 57th St. New York, NY [protected] Privacy Policy B1511DA0G This email was sent by: CDS Global, 1901 Bell Ave. Des Moines, IA 50315 US On behalf of: Hearst, 300 W. 57th St., New York, NY, [protected] US I actually also did the "click here" to receive no further emails and, of course, it stated "their is a problem" and offered a Windows email to send my issue to-which I did. I only ever order a magazine through Publisher's Clearinghouse or on my own. Again, I always pay in full, in advance, I NEVER asked to be billed which is what they are doing. I have asked for proof where I renewed and they cannot show me. I also have a bill a received which I don't know how to get onto this email. I DID NOT RENEW VERANDA AND NEVER WILL PURCHASE THIS MAGAZINE again. And, when all of my other Hearst subscriptions run out I will stop them also. Sincerely, Sharon Cashion [protected]@aol.com

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Katland Kat
Katland Kat
, US
Oct 01, 2017 1:46 pm EDT

Okay I went online and put my name in for a contest that said no perchance needed
Next thing I know I am getting a bill for a magazine I can not afford on my income and really if want to read a magazine I go to the doctors office
So I want my account canceled and I returned your magazine with a note saying do not want ...didn't even read the magazine
No matter what I do I can not seem to reach you to stop this
I refuse to pay a bill on something I did not want
End of story here just stop billing me for something didn't want and sent back with a note to cancel on top of that the same day I did the contest I got an email saying sending magazine ...I right away sent a reply back on the email saying this was not what I wanted. I have done everything I can except call but I am deaf so can't do that
Listen to me ...I do not want the magazines and will not pay when you are not addressing my concerns on not wanting magazines or a bill I can not afford to pay

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1:58 pm EST

Hearst Communications payment charged in us dollars instead of candian dollars

I was offered a subscription to Country Living for $12.95 with an offer to pay a further $5 to receive another magazine. I paid this via Visa. This offer was mailed to my home in Canada and at the bottom of the form it states that the offer is only good in Canada. I mailed this form to an address in Markham, Ontario. There was nothing on the form about US dollars. When I received my Visa, the amount had been charged in US dollars, therefore, resulting in an exchange rate being charged. When I contacted the magazine to complain about this occurring. The email I received stated that their information states I paid $12.95 plus the $5 and to contact my credit card company if an exchange rate was paid. I replied noting that if the charge was made in USD obviously they were going to charge an exchange rate and that it had nothing to do with them. I noted that they would have other customers in Canada and each time they were charging in USD without telling customers it was fraud. I received no answer to that email. I have since sent another one asking them to cancel and to provide a full refund.

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11:25 am EDT

Hearst Communications magazine subscription

This subscription service is by far the biggest group of bullies ever known. It's deceptive, it's threatening, and it borders consumer harassment. I "renewed" and "paid" my last year's subscription out of getting a notice it would be sent to collections. A magazine subscription should simply just stop at the consumer's choice. This group of corporate parasites have essentially found methods to create deceptive and intimidating language in order to coerce a consumer to yield out of fear to renew this contrived magazine. This is not only unethical business practice but a huge slap to the "Oprah" Brand. Let it be known this will be escalated to the FCC if I receive one more threatening letter from this corporation for monies I am NOT obligated to pay.

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1:43 pm EDT
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Hearst Communications unordered magazines

for the past year i have been receiving many magazines i never ordered and receiving bills for them
i have already spent quite some time looking online and sending invoices back with notes telling them i never ordered their magazines
last year after many hours of calling i finally contacted on individual who was able to cancel all subscri[tions and stop delivery after a peaceful 4 or 5 months without all the unwanted magazines arriving they have started again except this time different magazines
i no longer have the number i used about a year ago that was able to help me and stop all magazines and bills and now the horror has started allover again
What if anything do i have to do so i will not be held responsible for some thing i never ordered

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6:35 pm EST
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Hearst Communications fraudulent orders

My daughter and I ordered online through a company called QSP, which partners with schools to have part of magazine proceeds go back to schools, for a 1yr subscription to Seventeen Magazine. Placed order 10/04/2011 and paid directly with credit card through QSP website. Shortly thereafter, started getting "past due" notices from a company called "Hearst magazines". We were unfamiliar with this name, but noticed at bottom of statement not one but two 1yr subscriptions to Seventeen magazine! We didn't think too much of this, assumed company's wires must have been crossed and that our payment and this noticed must have crossed in the mail. But we continued to get them, and now, my daughter is receiving threatening text messages from them, stating they are going to place her on some kind of notorious list for not paying up! Well, now, the gloves come off! I retrieve the last statement sent from Hearst, which believe it or not, has no phone number on it! The only website listed is for payment to Seventeen magazine. So I start researching to try to find some kind of phone number. I find one, get sent to other 800 numbers and finally get the rudest lady who tells me that my daughter placed an additional online order on 10/06/2011 (2 days after QSP order). First of all, I could not figure out without investigating, how to get in contact with this company, let alone figure out who they are and why I would go thru them when we order through QSP, to order 2 additional subscriptions on top of the order I placed 2 days ago. Really? You think my 13yr old daughter could figure out and initiate this transaction. And how can we be past due on a product that not only did we not place with you, but you never sent to us! It's one thing to get another company's info on customers to solicit their business, but to generate a fraudulent order and threaten my family to pay? This is wrong and disturbing on so many levels! Oh, not to mention, the lady I talked to was so rude and could not answer my questions and hung up on me after I asked for her name. I know companies all have problems in one way or another, that we, the consumer can not see from their side of the fence, however, I obviously, am not the only one who has been threatened. This company needs to fix this business tactic soon. No matter how big you are, fraud never pays off! This problem will soon become very viral, very public, in a very short amount of time. No one takes well to threats to their family!

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4:05 pm EST

Hearst Communications receiving magazines I didn't order

I keep receiving the Good Housekeeping Magazine every year without ordering them. I receive a bill in the mail to pay for it. There is no phone number, email to ask them to stop sending me this. I have not read this magazine for the last year, I give it to the local library. The last bill, I wrote on it and sent it out say I did not reorder this magazine, I will not pay for it and please stop sending it to me. I do not understand how they can just assume I want this magazine every year. Pretty BOLD of them, it looks like to me their company is not doing well so they just will keep sending the bill / magazine and people will just have to accept it. Well I am not going to. I would like this company to email that they have stopped sending me this magazine and will not bother me again. And I'm sorry would not hurt either. What every you can do would be a great help. I am sure there are other people out there with this same issue.

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chris moss
, US
Feb 15, 2012 3:41 am EST

i have similar situation with everyone who is complaining with House Beautiful, i post on their facebook page and they have replied that it is part of their continuous subscription so readers don;t miss an issue. i do not like how they just continue without asking me. the worst part is their invoice are just mean and demanded money.
anyway, they have provided this page and if you go on that, type in your info and you can see when you start your subscription and you can cancel the subscription. its actually very easy to cancell online.

service.housebeautiful.com

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9:35 pm EDT
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Hearst Communications invoice for magazine not ordered

I received an Invoice in the mail from this Company thanking me for my order! And welcoming me to Popular Mechanics magazine!And my first order should be arriving soon! I did not order this magazine which I don't even read, and it says my payment of $17 is due upon receipt. There's no contact phone number. Only an address in Harlan Iowa, with a return envelope to an address in Markham, Ontario. I"m sending the invoice back to them. I've looked for a phone number on the internet and have not found one.

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O Fan
, US
Aug 06, 2015 12:29 pm EDT

I renewed a subscription to O Magazine. There was an offer for 5 issues of Food Network for an additional $5. I paid the $5.00. Today I receive an issue of Food Network with an invoice for $30.00. So far, no issue of O magazine. I returned the invoice with explaining what happened.

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MO'Brien
, CA
May 07, 2013 7:25 am EDT

My daughter ordered Seventeen magazine and I made the payment via check the following month when I received the invoice. To this day, 5 months later, I get monthly invoices telling me to pay or they will take further action. Last month I actually took the time to send a photocopy of my processed check and sure enough, I just got another invoice yesterday. Unbelievable. I will NEVER do another magazine order via this company. This is so frustrating. There is no email or contact phone number on the invoice. Who operates a company like this!

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3:14 am EDT
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Hearst Communications sending magazines I did not order

I did not reorder the Redbook but when I have ordered the redbook I pay in advance, and never order any magazine, without paying right away. I have many magazines that say I have a ordered these magazines. Some are honest and let you cancel by phone, or on the Internet, where do I find a way to stop Hearst sending magazines I did not order. Please cancel all magazines.
Thank you.

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6:50 pm EDT

Hearst Communications rodale books not accepting return

I had placed an order in March for some cookbooks and some fitness DVDs. Rodale’s offer, a very common one, was 21 days to preview with the option to return and nothing owed.

So, I returned an order via US Postal Service Priority Mail (2 day service) with Tracking and Signature Confirmation on April 6, 2010. (This was well before the 21 days was up.) It arrived at their post office on April 8, 2010 and has been sitting there since waiting for someone from Rodale to pick it up and sign for it.

The USPS Tracking number is: [protected] 08. The return shipping cost me $12.15.

Upon speaking with THEIR Post Office, I was told that Rodale was notified that this package needs to be picked up and signed for but that no one has yet bothered to retrieve it. I was also told that the items will be returned to me should no one pick up the items within 15 days of delivery.

Therefore, the post office will return the items to me after that time period, on or about April 23, 2010. If they think I’m going to pay for another return, they are very, very mistaken. In the meantime, I keep getting bill upon bill in the mail to pay for these items.

I have made numerous calls to their customer service department and they are like robots – telling me that it can take 4 weeks for items to be received – what? I have tracking to prove it is sitting at their post office waiting for someone to pick it up. Because of this I also refused delivery of two other items. I have also filed a complaint with the Better Business Bureau.

I never knew this company was so unethical. Buyers beware!

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Rodale Customer Service
Emmaus, US
Feb 25, 2011 2:21 pm EST

We are following up because we are concerned that we did not resolve your issue to your satisfaction.
We sent you a letter on April 28th stating we cancelled the bill and removed you from our promotional mailings. Please contact us if you need further assistance. Your complete satisfaction is very important to Rodale.
Regards,
Rodale Customer Service

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4:33 pm EDT
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Hearst Communications they continue to ship unordered books

Rodale keeps sending me books that I have not ordered. I have received duplicates of many of their books and they are agressively mailing me bills for these books. I have written three times to them requesting them to stop mailing me anything but I still get books. What agency handles such unethical fraudulent business practices? Has anyone ever successfully stopped Rodale or received a credit from them?

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mcneillmama3
Asheboro, US
Aug 30, 2019 12:37 pm EDT

Same here. They are phishing if you go on prevention.com to look at free articles they post on exercise or nutrition, etc, somehow Hearst Media gets enough of you information to start mailing you books and DVDs. They sent me an exercise DVD for women over 40. I did n't order it. It was something that kept popping up as I was browsing a free article about exercise routines. I kept clicking to remove the pop up, but they sent me the DVD without me even ordering it. Now I'm getting a bill from them. I filed my own complaint on the BBB and this complaint board. I won't pay the bill. Also they did not supply me with a postage paid mailer to return in their "40 days" policy

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12:37 am EST
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Hearst Communications subscription scam

I am so sick of the Hearst Magazine Corp. I received 4 subscriptions with them as a birthday gift. I canceled the subscriptions before the automatic renewal and am now constantly getting their bullying letters trying to trick me into resubscribing. The latest one stating "Your delinquent account with us has been brought to my attention for collection. . . .Take a moment now to settle your obligation with us. . . " I have no obligation with them and despite liking their magazines doubt I will subscribe with them ever again and their letters that are on the brink of harassement.

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Potterygirl
Conway, US
Mar 22, 2014 11:56 am EDT

I originally ordered a renewal and two Holiday Gift Subscription offers for my mother and ex mother-in-law. To date my family members have NEVER rec.'d their issues, and now they are sending threatening / nasty collection letters to both members for Country Living magazine. What a scam that needs to be stopped. No wonder they are a $9 Billion company!

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cowboy6789
london, CA
Sep 28, 2011 11:15 pm EDT

I received an offer for Popular Mechanics (Hearst Magazine) for 1 year for $5. When I switched to their Canadian offer the price changed from $5 to $12 a year or $20 for 2 years. After completing the subscription process for a 2 year ($20) subscription (checking the option to pay later) the price changed to $30. I recently received a bill in the mail for the $30 which stated the subscription was for ONE year. So during the subscription process they went from $12 ayear to $30 a year! Needless to say I cancelled the magazine!

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Special777
Macon, US
Mar 01, 2011 1:12 am EST

Hearst magazine did the same to me and I payed over the internet, I am not going to pay another thin dime and they can send the mazagines where they please. I payed $5.99 for a year and another $5.99 for a second year. I blame credit companies for putting things on a person's credit at the drop of a hat. So please be careful what you order and if you order anything, get a prepaid card for the exact amount.
Thanks, Jade6

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DB2010
Las Angelos, US
Mar 01, 2011 12:49 am EST

Do the same as I do with that kind of junk mail. Use their own postage paid envelopes to send a note back to them stating that you do not desire to re-subscribe & to remove your name & address from their mailing list.
It won't take long for them to get tired of paying postage for nothing & they will stop. Its always works for me.

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Hearst Communications false delinquent charges

My mother ordered a spanish language book about home remedies. It was sent on a trial basis with 3 smaller books that were to be kept as gifts if the book was returned. I returned the book within 3 wks instead of the 4 that I was told I had to try the book out. I have postal proof that the book was received; however, she continued to received bills for the amount of the book. The statements did not include a telephone # nor any other contact information. As far as I know, every reputable company has a dedicated customer service department and/or some type of contact information.

In addition, she has now begun to receive notices from a "collection agency" named North Shore Agency, which according to the complaints on this board, also seems to be a bogus agency.

Buyers beware. DO NOT DO ANY BUSINESS WITH RODALE BOOKS. They do not stand by any guarantee that they offer. I hope that by my posting here, it will prevent others from the headaches and inconveniences that I'm incurring.

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12:42 am EST
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Hearst Communications unsolicited books

Look, if you want them to pay for return shipping, all you have to do is call the number on your bill, enter your account number (on the bill) when prompted, then select the return option and then the automated system will mail you a return envelope. Mine better come with postage paid. And if they try to charge me a late fee...

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Hearst Communications subcription service patment request

We are receiving invoice for magazine subscription that terminated several months ego. We have not received magazines for long time. I have replayed by mail to PO Box 6093 Harlan, Iowa ( the address on the invoice) to the Hearst Corp subscription service advising that no further magazines are desired, and that any subscription for future magazines must be canceled. There is no phone or address on the collection letter to contact this company and stop this type of harassment letters to collect $19.97 for services that we don't want.

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Watsh Rajneesh
, US
Jul 12, 2014 1:52 pm EDT

I too am in the same boat. For me it is coming from PO Box 5474, Harlan, Iowa on behalf of Forbes magazine. Each time they send me some Forbes Photography magazine and state that i had subscribed for that. I have no interest for photography so why will i ever do that. And i too dont see any phone number to contact them. Anyway i will wait to see what they do next.

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Kyle McKenna
Phoenix, US
Jul 01, 2014 12:00 pm EDT

This is a Hearst magazine "subscription" scam. They're fully aware that you didn't renew your subscription, but they pretend that you did so that they can lodge a claim against you for money. NOTHING you can say or do will get them to stop, at least for the first year. They're hoping people will capitulate and send them money to stop their dunning letters & attacks upon your credit rating. Some way to save their dying business model, huh.

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Hearst Communications subscription fraud, contest fraud

i entered a contest. i chose to NOT subscribe to their magazine. After submitting, it gave me a screen that i had subscribed. Also i received an email saying i had subscribed. I emailed customer service at [protected]@cdsfulfillment.com (just in case the email address doesn't post: esqcustserv AT cdsfulfillment DOT com). I tried calling customer service. They say they are only open weekdays. (No voicemail!?) I called the main company [protected]. An automated message said to call [protected] for subscriptions. Automated call center. Monday-friday 7am CST - 9:30 pm, sat 8:30-6pm. Call [protected] and say the name of one of the executive team, tell them to change their marketing practices: CEO Cathie Black; Pres. David Carey; Pres CEO Intl Duncan Edwards; Pres Marketing Michael Clinton; EVP GM John P. Loughlin; SVP Matthew Petersen; SVP CIO Debra C. Robinson - hopefully they change their advertising marketing and subscription practices.

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Hearst Communications continuous service program

i received a letter with an invoice attached stating that i had chose to be part of a CONTINOUS SERVICE PROGRAM and that my renewal had been processed ? i have never ordered a magzine in my life with a renewal order. beware of scam. also notified in letter that a payment is now due. BEWARE OF THIS COMPANY

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ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Hearst Communications Customer Service. Initial Hearst Communications complaints should be directed to their team directly. You can find contact details for Hearst Communications above.

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Use this comments board to leave complaints and reviews about Hearst Communications. Discuss the issues you have had with Hearst Communications and work with their customer service team to find a resolution.