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Healthsmile, Vibrantbeauty,Everbright Smile, 20minuteSmiles.com & ultifreshwell, Middlesex, England, Hertfordshire Complaints & Reviews - Ripped Off

Review all Healthsmile, Vibrantbeauty,Everbright Smile, 20minuteSmiles.com & ultifreshwell, Middlesex, England, Hertfordshire complaints

Healthsmile, Vibrantbeauty,Everbright Smile, 20minuteSmiles.com & ultifreshwell

Posted: 2009-11-26 by   Buyer B
Ripped Off
Complaint Rating:  94 % with 31 votes
Company information:
Premier Whitening.com & PremiumWhite Ultra.com
Middlesex, Hertfordshire, England
United Kingdom
Phone: 07543939461
creature04habit@yahoo.com
Nov 4th I went into the Free Trial with Premier Whitening.com at an advertised cost of £2.95 & Premium Whitening (Premium White Ultra.com) at a cost of £7.40 which was not the cost that was advertised, the advertised cost was $4.95, however when the order was accepted the cost suddenly changed to $11.90. I thought the change was due to the fact that I requested the additional 4 day upgrade. However to my surprise the additional debits was made on my account: £30.47 which on speaking to Premium Whitening admitted to charging my account with Vibrantbeauty@ $48.92 but not the other charges of 20minutesmiles.com @ £148.27 & ultifreshwell @ £54.25 which was also made to my account.
Premium White Ultra advised that the $48.92 was charged as I did not return the pen after the trial period ended and they deemed that I wanted to joind the prferred customer program, however this amount was debited the same date I signed up for the trial, therefore I had not received the item let alone had time to try it.
They claimed not to know anything about the other amounts of £148.27 & £54.25 so I tried calling Premiere Whitening.com on the number they had provided on their confirmation message and all I am getting is a voice message stating the office hours and that is on both the 888 and 0203 numbers.
I am now £243.34 down for something that should have cost me no more than £7.90, which as I was made redundant earlier this year I can ill afford this scam.
The thing about this scam is the product or description do not tie in with the companies placing the advertisment and the advertiser, product or confirmation mails do not link which is making it difficult to find the correct source of complaint in order to get a refund.
To date I have not received any items in relation to £148.27 & £54.25.
If you can suggest how I may be able to get recourse for this it will be greatly appreciated.
I have included my phone number & e-mail address in case you can provide me with some information on where I can proceed with this complaint.

Thank you
GW


Comments United Kingdom Dental Services
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 26th of Nov, 2009 by   Ruairi P +1 Votes
Got caught by these scammers aswell. Cancel your card number immediately. That should get rid of them. Then ask to have a chargeback done. You're credit card company can tell you how to proceed then. It's a pain in the ass but a salutory lesson learnt.
Best of luck
 4th of Dec, 2009 by   Chel33 0 Votes
Oh yeah thats just fantastic, the web address above doesnt work, it says they no longer have anything to do with the product!!!

Ive been through the exact same thing!! my bank said there is nothing they can do to stop the payments going through except to cancel my card which i have done, but they say there is no guarantee that this will stop the payments. Everbright Smiles e-mailed me saying they have just dispatched my 2nd order(which i did not place) and are charging me £88.90 then they are going to charge me a further £152 odd.
I lost my job in April so obv cant afford this. Ive tried e-mailing them but have had no reply, apparently the e-mail address provided is fake. I am not willing to call the USA, cant afford the call charges. Ive been told to phone Consumer Direct and report it, which i will be doing shortly.
I am lost as to how im supposed to get my £88.90 back, im on JSA and its almost christmas. I think its disgusting that people can get away with this sort of thing.
If anyone has any advice i welcome it.

Please e-mail me with any info...my e-mail address is pizza_demon33@hotmail.com

Thank you

Chel
 4th of Dec, 2009 by   charleen gordon +1 Votes
I feel so stupid and have been scamed exactly the same way. The product didn't arrive until after the 10 days meanwhile I tried phoning and emailing the company but could never get through. I returned the producted three days after it arrived but was debited £150. I now don't have my money or the product! I contacted my Credit card company and have cancelled my card and they are going to see what they can do. Has anyone got a refund from the credit card company? So angry.
 8th of Dec, 2009 by   a8udrey +1 Votes
I have been scammed in an identical manner. I responded to an MSN pop up - more fool me. they are clearly have some responsibility in this for allowing unethical trading on their site.
If anyone makes any progress I would appreciate any help.
My email is humphreyanthony@hotmail.com
In the mean time I am cancelling my card and pursuing this via the credit card company
 8th of Dec, 2009 by   a8udrey +1 Votes
I am fully supportive of the complaint having been scammed myself.
 8th of Dec, 2009 by   John Binni +1 Votes
I have never been scammed before and think I am quite safe in the manner I normally conduct my business but I have been scammed of this very company. There must be a way of getting the cash back and having the companie prosecuted. I have been told to close my account and reopen a new one in order to guarantee this not happening again. Keep in touch johnbinnie@fastmail.fm
 9th of Dec, 2009 by   Chuck Turner +2 Votes
Here is the head office phone number and address for the Premium White Ultra / ultifreshwell scam company:

Just Think Media
Corporate Head Office
Suite 204, 85 Cranford Way
Sherwood Park, Alberta, CANADA T8H 0H9
Phone: 780.416.0211
Fax: 780.416.0218
Careers@justthinkmedia.com
Corporate@justthinkmedia.com
Legal@justthinkmedia.com
Customer Service email: customerservice@justthinkmedia.com

Company Owner: Jesse Willms
Address: 527, 52328 Range Road 233, Sherwood Park, Alberta, Canada

--

More about this scam company and their history can be found here:
http://www.webcops.net/just_think_media_spam_scams_8001.html
--


Where to file complaints:

FTC: https://www.ftccomplaintassistant.gov/

http://www.econsumer.gov

Good luck to all who have been caught by these scammers!

And end to this scam and refunds of stolen money is our number one concern,

Thanks,
 9th of Dec, 2009 by   Chuck Turner +3 Votes
Everbright Smiles scam is promoted by:

MarketLeverage
701 International Parkway, Ste 200
Lake Mary, Florida 32746

Phone: 1-888-M-Leverage (1-888-653-8372)
Local Phone: 407-268-7700
(866)-696-5435
888-653-8372
 9th of Dec, 2009 by   mcintosd88 +2 Votes
Has anyone managed to get a refund? I have submitted a claim to econsumer.gov, been to my bank and cancelled my card.

They took £158.27GBP, and I assumed it is highly unlikely that I will see it again.

I tried sending emails to all those @justthinkmedia.com emails given, none of them worked. My email is mcintosd@lsbu.ac.uk, could someone please contact me with what they did next?


Thanks,

David
 9th of Dec, 2009 by   KARINA MILLER +1 Votes
OMG I have fallen for it too, i purchased for Everbright Smile on Friday and i received the product ths morning, i did think in the back of my mind this is too good to true! But thanks to you guys leaving these messages i have cancelled my card and details so they wont be getting a penny from me-I have recieved my product though! I know you guys havent been as lucky but i hope you have saved many more like us xx
 10th of Dec, 2009 by   Carolyn Ricardo +1 Votes
The bastards got me too. I'm in Australia and have called them 3 times. THey deny the product is even theirs even though their name is on my bank statement. I don't know who I can report them too. They must be stopped. They're absolute arseholes.
 10th of Dec, 2009 by   Carolyn Ricardo +1 Votes
Could someone please report them to the appropriate people in America. They must be stopped. I'm sure they are breaking the law. Do you have a Department of Cunsumer Affairs over there? Or an office of Fair Trading?
 10th of Dec, 2009 by   lisa c1 0 Votes
They got me too! They also went into my other bank account (one that I gave no details of whatsoever) and took money from there. I've closed both of my bank accounts down and the Bank (barclays) seem to believe that there is some sort of fraud being committed. This is theft pure and simple. They may as well have come into my house and stolen my television while I stand there completely unable to do a damn thing about it! Times like these I pray for curses and karma!!
 13th of Dec, 2009 by   Eugene D 0 Votes
I can't believe how stupid I was. I got caught as well in Ireland. This is fraud, pure and simple. I just cancelled my card and notified Visa of the fraud. Visa asked me to write to them with all correspondance. Its a complete pain.
 13th of Dec, 2009 by   Chuck Turner +2 Votes
@ Carolyn Ricardo:

Where to file complaints:

FTC: https://www.ftccomplaintassistant.gov/

http://www.econsumer.gov
 13th of Dec, 2009 by   Eugene D 0 Votes
Dear Sirs,


I reported the fraudulent use of my card this morning, Sunday 13th of December 2009. I have requested that the Card be blocked with immediate effect from approximately 11:20. I spoke with two agents on duty that morning, Liam and Eddie. Unfortunately I did not get either of their last surnames.


The fraud concerns the unauthorized use of my card to set up recurring charges debited against my Visa Account above. The company is based in Houston in Texas and attempted to charge my card Euro 166.60 on the 12th of December 2009. The reference number is 8772412495 PremWhite Huston Texas.


History

This company offer a sample of their product ( a toothpaste) whereby all I had to do was pay the nominal postage charges. If I liked the product I could order additional supplies. I never signed up for any recurring charge, direct debit or standing order of any kind. I did provide the company with my Credit Card Details to cover the nominal postage costs to be subsequently informed on the 12th of December that my card would be debited for the above amount. I never authorized this payment. I fully accept the liability for the nominal postage costs of Euro 8.33.


How they work is this:

Customers are invited to take a free sample of their product provided they pay the nominal shipping charges to Everbrightsmiles.com

Once they have captured your details and you confirm shipment of the sample there is a tiny box, (it is almost invisible) that is ticked by default by their system that then makes the user accept by default (unknown to you at the time) a host of onerous and horrendously expensive additional terms and conditions that are not displayed to the customer prior to completion. These additional terms and conditions are only notified to you when they e-mail you to tell you that they are taking the above amount out of your account on a continuous / regular basis. Had I been notified of these “terms and conditions” I would never have accepted their “free” product sample. In addition they have a countdown clock running in bold letters that gives you a few minutes to accept the offer otherwise the “Special Promotion” is withdrawn. Again the system is pressurizing the user to complete as quickly as possible. When your order confirmation arrives, copy attached, nowhere does it refer to terms and conditions. When your notification of billing arrives all of a sudden at the bottom of the form is a web link to their terms and condition that I have “accepted”. I attach a copy of this document as well. In addition, the original order confirmation never refers to a trial but the second document does.


I believe Visa has a responsibility to notify Visa International of this type of fraud and blacklist the vendor. For the record there are thousands of people like me that have been the subject of this particular fraud. I attach a sample that I found pertaining to this company just by using Google to search for Everybright Smiles Scam” The problem is not local but a universal one and includes similar complaints from US, Australia, U.K. etc. This link will take you to a sample of the complaints: http://www.complaintsboard.com/complaints/healthsmile-vibrantbeautyeverbright-smile-20minutesmilescom-amp-ultifreshwell-c282623.html

Should you care to visit the merchant web site yourself, you will see just how deceptive it is.


To reiterate I never signed up for any recurring charges on my account and refute all charges bar the postage of Euro 8.33. I also attach my e-mail to his company of today’s date cancelling any further shipments of product to me. I want Visa to refute any and all charges from this merchant. If the merchant wishes to take legal action against me, I would welcome that.


Many thanks.


Yours sincerely

Eugene D
 13th of Dec, 2009 by   Eugene D +3 Votes
Filed complaint against the company at http://www.econsumer.gov

Eugene D
 14th of Dec, 2009 by   Chuck Turner +2 Votes
These 2 companies are promoting this Dazzle White/ ultifreshwell scam for Just Think Media.

They even boast about it on their website:

Proof: http://justthinkmedia.com/affiliates.html


The 2 companies are:

MarketLeverage
701 International Parkway, Ste 200
Lake Mary, Florida 32746
Phone: 1-888-M-Leverage (888-653-8372)
Local Phone: 407-268-7700
http://www.marketleverage.com/contact.php
Email:
dina@marketleverage.com
cosoling@marketleverage.com


and

Neverblue CPA
Suite 201 - 1221 Broad Street
Victoria, B.C. V8W 2A4
CANADA
Phone: +1 (250) 386-5323
Fax: +1 (604) 677-5441

Toll-Free (US & Canada):
1-877-LEAD-GEN (532-3436)
Emails:
General Inquiries
contact@neverblue.com
Media Relations
pr@neverblue.com
Join Our Affiliate Network
affiliates@neverblue.com
http://www.neverblue.com/contact.html
 14th of Dec, 2009 by   Chuck Turner +2 Votes
Jesse Willms / Just Think Media Scam featured on ABC 20/20:

http://abcnews.go.com/video/playerindex?id=9318162

Check out this ABC news report on this scam (after the vacation stuff in the clip at the link above)

20/20 went to pay Jesse Wilms a visit at Just Think Media to ask him about ultifreshwell and all his other scams:

http://abcnews.go.com/video/playerindex?id=9318162
 16th of Dec, 2009 by   donna-marie kinder 0 Votes
I was also drawn in by an msn pop-up article, but this one contained two companies. everbight smiles but also premium white which is exactly the same deal. In total I have now lost almost £200 for two "free tials" as well as a random product that I have no idea what it is, that I never even recieved . I even contacted a columnist for msn beauty, a likely source of the pop-up article, and she can not find any trace of this pop-up atricle anywhere! I can completely sympathise with the redundant poeple who have been caught out by this scam. Unfortunatley there doesn't seem to be anyway of getting your money back as we all agreed to the terms and conditions. Completely scandalous behaviour I know, but nothing we can legally do about it.

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