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Healthsmile Complaints - Keeeps charging my credit card

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Healthsmile

Posted: 2009-10-19 by   healthsmile
Keeeps charging my credit card
Complaint Rating:  100 % with 2 votes
Company information:
6440 Break Point Ave
Las Vegas, Nevada
United States
Phone: 702 658-3715

I called their customer service to cancell they gave me instructions to send the product back which I did, I just received my credit card statemnt and 2 charges were on it in the amounts 6.21 elitepack, 79.28 healthsmile, ulitfreshwell 79.28, ezykit 8.53 all have 866# from CY but you can't get anyone on the phone just a recording.when you call the numbers on my credit card statement. I'm sorry I got into the sham.

Connie Cothran
Comments United States Dental Services
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Comments

Sort by: Date | Rating
 18 days ago by   Linda Easterly 0 Votes
Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way. Our goal is not to inconvenience our customers’ .he terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the bottom of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 30-day guarantee and will continue to do so.You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-948-5508 or visit our 24/7 live help at http://www.dazzlesmilepro.com/contactus.php and we will be happy to walk you through the entire cancellation process.

Your satisfaction is our number one concern,

Thanks,
 12 days ago by   npett48 0 Votes
This is fraudulent in that you say you are available 24/7 live which just gives you numbers to call m-f 6am to 9pm. I returned my items, sent email and even have an email saying i would not be charged any longer as my acct was canceled.

Should look into going to the Postmaster and have them investigate to disceptive practices and illegal charging to bank account.
 10 days ago by   Janet Embick 0 Votes
Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 866-396-2729 and we will be happy to walk you through the entire cancellation process.

Your satisfaction is our number one concern,

Thanks,

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