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Health Solutions Network, Grass Valley, California Complaints & Reviews - medication

Health Solutions Network Contacts & Informations

Health Solutions Network

Posted:    Jenny

medication

Complaint Rating:  80 % with 10 votes
Contact information:
Grass Valley, California
United States
I was scammed by a company affiliated with Health Solutions Network. I called HSN and they say they cannot do anything about it. Here is what I sent to HSN

I was contacted by a Daniel at phone number 408-532-5619 and told that I could get generic soma 90 count for $139.00 and a second bottle of the same medication and quantity for $15.00. As of today I cannot reach Daniel and have talked with YOUR reps (Health Solutions Network) who say there is no other shipment comming. I normally get this same medication and quantity for $107.00. After this I will no longer buy from your website or any other accosiated with it. You have just lost a customer! Please do not allow this "Daniel" or any others from that number to be affiliated with your company. I am a stay at home mom with severe back & neck pain & spasms and very little money, this has put me in a finacial hole that and means I may not be able to pay for another necessity or medication for next month. I will post my story every where I can and hope that you all lose more customers and $
Jenny G


to anyone who reads this on chat sites complaint sites etc. please pass it on
Comments United States Drug Stores
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 12th of Mar, 2009 by   Andrew - HSN -1 Votes
Dear Jenny:
I am writing in response to your posting regarding Health Solutions Network. We take any complaints of unethical business conduct by our affiliates very serious. With all new affiliates we make outbound verification calls to customers making sure that the medication and price is what the customer agreed to and that Health Solutions Network is not shipping any additional medications except for the order we are verifying.

I would like to research your issue a little deeper, if you could call us at 1-888-738-3822 and ask for Andrew, I would be most appreciative.

Thank you
Health Solutions Network
 11th of May, 2009 by   Rose Leigh -1 Votes
I was recently solicited by a person named "John" who offered to sell me a "refill" of my medication (I previously ordered anxiety medication online) the price he offered was very reasonable so I did place an order with him. He told me that I would be contacted by their billing company (Health Solutions) and that they would confirm the order with me and that I would be receiving Soma brand diazepam and that I just needed to agree to their statements.

I was contacted by a representative of Health Solutions who told me that "Soma" was a muscle relaxer and that I would not be receiving my medication as promised by John. The confirmation process seemed redundant to me until I realized that John had misrepresented the medication and that my normal medication can no longer be prescribed with an online consult. The person from Health Solutions that I spoke with was very articulate and understanding, whereas the solicitor was obviously in a foreign call center and trying to scam me.

John authorized my card for the fake diazepam but Sage assured me that the charge wouldn't go through, he even offered to contact my bank to have the authorization refused.

I understand now that John was an independent contractor and was misrepresenting himself as an actual employee of a pharmacy... I've learned my lesson and will not place orders through solicitors that I have no business relationship with.
 11th of Jul, 2009 by   scam victim99 -1 Votes
Bottom line...I called HSN to place an order and was charged 90% more than I agreed to pay. This was charged to my discover card which I agreed to for one amount and was actually charged for a much higher amount when my bill came later. I placed the order over the phone and Discover will not stand behind me on this fraud because I did not have transaction in writing. It was a verbal agreement. I'm sorry, you can say HSN is not part of this, but I believe they are. Hey...why not talk to a customer over the phone and tell them the cost of a product and charge them more?...AND get away with it...sounds like the perfect scam to me!!! Now I get 15-20 calls from online pharmacies from INDIA that will not take me off of their calling list and will not take NO for an answer. DO NOT ORDER ANYTHING OVER THE PHONE WITH THIS COMPANY. It is like a disease that won't go away. Im out $176.45 for a one time transaction and annoying phone calls from India on a daily basis.
 3rd of Feb, 2010 by   Andrew - HSN -1 Votes
Dear Scam Victim99,

I researched our system for orders going to Antioch, IL in 2009, and was unable to find any order that matched the price that you quoted in your post. The only phone numbers for Health Solutions Network are our customer support line: 888-738-3822 and our corporate line: 206-973-4156. If you called any other number to order, you were not speaking to Health Solutions Network.

Health Solutions Network does not make any outbound sales calls. The only outbound calls we ever make are to confirm orders or if a customer requests that we call them regarding an order they placed.

I would be more than happy to research this further for you. Please all at 888-738-3822 and ask for Christen.

Thank you,

Health Solutions Network
 15th of Feb, 2010 by   mom2jace -1 Votes
My fiance has been buying his Tramadol for 2yrs through Health Solutions Network for 3 blown discs. He never had an issue, other than shipping always being a day or two late.

So when I had a torn rotator cuff, I chose to use HSN as well, and verified the number on their website (healthsol). I have been quoted 3 different prices for Tramadol since the first time I called in, all higher than what my fiance pays. The rep on the phone said it has to do with what affiliate I go through. I wasn't told what affiliate to go through, and I now pay $150.55 for a prescription that my fiance is only charge $99 for.

On top of that, my fiance has begun to receive phone calls telling him his Tramadol refill is ready. He called HSN to inquire about the refill, and the rep didn't respond to my fiance's concerns at all, just told him he wasn't due yet (which he already knew) and left it at that.

I'm not sure what's going on, but every time we've tried to figure it out with a rep on the phone, they've just shrugged it off. I guess that's what you get when you try to cut costs as an uninsured consumer. Awesome.
Kari ~ Loveland, CO
 19th of Feb, 2010 by   Andrew - HSN -1 Votes
Hello Kari,

I am the customer service manager for Health Solutions network, and just wanted to respond to your comment and hopefully address your concerns.

In regards to the varying pricing, we do handle customer service for many online pharmacy sites. Because of this, we are not able to recommend websites, so unless you request to order through a different site, your orders would default to the site you ordered from in the past. As a customer, you are always free to order from any site you choose. If your fiancé does go through a cheaper site, you are welcome to ask him which site he uses, then request to place your orders there. If he doesn't know which site he uses, he can call us at 888-738-3822 or email customersupport@healthsol.net to find out which site he uses in order to relay that information to you.

In regards to the concern about the phone calls, we do not make outbound sales calls or calls about reorder dates for any reason, and we do not sell or share phone numbers. I do apologize if he expressed concerns that were not addressed by the customer service rep he spoke with. You or he can call the number listed above, ask for Christen, and I would be more than happy to address any questions or concerns either of you might have. I am available Monday through Friday 8-4 PST.

Thank you,

Health Solutions Network
 8th of Jun, 2010 by   LindaNOTpatricia -1 Votes
My name is Linda, I'm a very healthy 30 year old woman who does not put anything in my body but Motrin. I have never used Health Solutions Network (mymedicinekit.com) EVER and yet for over a year now I have been receiving calls on my cell phone using up my minutes and yes they are even leaving messages asking for a Patricia. I have told this business SOOOOOO many times that I am NOT Patricia and to please take me off the calling list and yet it continues. I have told this business that this is harassment and I'm calling the police over 20 times and yet I still get calls (when it started it was 10 calls a day...!!!). I have phone records and will be reporting this to the BBB and hopefully find some HIPPA law broken in the process to add to my complaint. I currently work in a medical office and receive the calls while with doctors/patients, they hear me flipping out to Health Solutions to please stop calling and ask me what's wrong. I tell them what's going on and to NOT use this horrible website EVER unless they like to be harassed or are lonely and want to talk to someone 15 times a day. It's total crap this won't stop, can I get the CEO's number so I can call and ask for Patricia 15 times a day??? WHAT CAN I DO TO GET THIS TO STOP???!@????!!!
 12th of Sep, 2010 by   ksmith678 +1 Votes
For a safe Health Solutions Network affiliate that will not send you emails or call you EVER visit www.savethemoon.net . I am a customer of Health Solutions Network as well and know that there are companies out there that are scams. But worse to me than that is the affiliate I used called me all the time trying to pressure me into buying more pills. It actually made me feel funny like I was doing something wrong or illegal. My husband is a web developer so I decided to build this store. Give me a call and we can discuss your needs. My number is listed on the home page here www.savethemoon.net
 20th of Sep, 2010 by   Feanor -1 Votes
I very recently purchased some tramadol through health solutions network, price was $99.00 for 180 units. I've taken tramadol off an on for several years for very advanced degenerative disc disease in my neck, so I'm well aqauainted with the effects of both Ultram and it's generic equivilent. I usually require 50mg x 3 daily for a week or so during flare-ups, I might add this is the very first time I ordered the medication via the internet. What I recieved was marked AN 627, which I have seen and taken in the past, however, this medication was very quickly determined to be counterfeit, demonstrating zero theraputic effect, in fact it demonstrated no effect whatsoever, not even the usual heartburn I experience when treating with tramadol. I won't be back, clearly this HSN outfit is a racket...
 22nd of Nov, 2010 by   Astro! 0 Votes
I have been using HSN for two years now. The claims of scamming and counterfeit medication are unwarranted.
If you in fact have been scammed or think you have fake meds, chances are you are not really dealing with HSN.

They are very professional, and courteous.
I really hope to see them stay around for a long time.
 26th of May, 2011 by   Jerri D. 0 Votes
Man o man I have no clue who scammed you folks but I can guarantee you they weren't really
from HealthSolutions. Most likely the very reason they used the HealthSolutions name is because
of their good name. That way the scammers could make you comfortable ordering from them.
I have been using HSN pharmacies for years and never had a single problem. The HSN pharmacy
I'm currently using is daytodaypharmacy. They have the lowest prices for pain relief and anxiety
meds that I've ever seen for a no-prescription, next-day-delivery online pharmacy. I wish you folks
the best. Sincerely,
Jerri D.
 23rd of Jul, 2011 by   C.BurgosH 0 Votes
I've had excellent results with easymedscripts.com. I've found several old reviews and recent reviews as well of their excellent service for overnight delivery. That is my go to place to buy tramadol overnight. I've seen this place also offer cheap tramadol overnight. Shipping has always been free for me too. I get my shipments from Pennsylvania, with no problems. I like the fact that sometimes I get my meds for like $88, $89, $92, $94, the prices never exceed though over $95, or even $100. Always it stays less then $95. If I had to recommend a online pharmacy to buy tramadol overnight it would be easymedscripts.com

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