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HCL Infosystems Complaints & Reviews - No customer service for product under warranty

HCL Infosystems Contacts & Informations

HCL Infosystems

Posted: 2011-10-14 by    Sandeep 2000 Gupta

No customer service for product under warranty

Complaint Rating:  0 % with 0 votes
Contact information:
HCL Infosystems
India
I purchased a HCL desktop systems brand HCL from Croma about 10 months back with 1 year warranty. The system is down for last 3 weeks and inspite of me lodging multiple complaints and many call to call center nobody has come to resolve the issue. The company has a hcl touch program which a just a lip service as I have dropped multiple mails to them also and apart from sending a curtsy mail (that too 2/3 days late) no action to resolve the issue. Mail chain with HCL touch attached below proves the point

I would like people to note the pathetic level of customer service provided by HCL infosystems and take that into account before buying their products

Sandeep Gupta
sandeep2000gupta@yahoo.com

Dear Mr. Gupta,


Thank you for writing to HCL Touch.


This is with reference to your e-mail dated 10th of October 2011 requesting for the registration of the service call.


We wish to inform you that your service request has been registered with reference ID No. 8400053656.


For your convenience we request you to use this reference number for any communication on the current service request.


Our primary objective is to address your concerns at the earliest and to ensure satisfaction.


We look forward to the pleasure of serving you again.


Regards,


Agam Tyagi

HCL Touch Team


HCL Infosystems Ltd.

D-233, Sector-63
Noida-201301
Visit us at: www.hclsupportservice.com
Email: hcltouch.reg@hcl.com
Contact No: 1860 1800 425 / 0120 - 2406105
SMS at: +91-9911115555 <Touch> <Machine Serial #> <Query>


Our customers are our priority.

We welcome your suggestions on how we can improve the support we provide. Please write to us at hcltouch.reg@hcl.com


From: Sandeep Gupta [mailto:sgupta@anantesolutions.com]
Sent: 10 October 2011 12:37
To: hcltouch.reg@hcl.com
Subject: Re: No response to customer service


Hi

It is 3 days since I wrote on this mail address. Nobody has contacted me or tried to address the issue so far.
Please suggest how can I escalate the issue to next level. It is more than 2 weeks that my PC is down and nobody has even contacted

thx

Sandeep Gupta
9811075830

On 08-10-2011 12:47, Hcl Touch wrote:

Dear Sir,


Thank you for writing to HCL Touch.


We apologize for the inconvenience.

We would like to update you that your query has been forwarded to our representatives and they will get in touch with you shortly.


Our primary objective is to address your concerns at the earliest and to ensure satisfaction.


Regards,


Priyanka Kumari

HCL Infosystems Ltd.


D-233, Sector-63

Noida-201301

Visit us at: www.hclsupportservice.com

Email: hcltouch.reg@hcl.com

Contact No: 1860 1800 425 / 0120 - 2406105

SMS at: +91-9911115555 <Touch> <Machine Serial #> <Query>


Our customers are our priority.

We welcome your suggestions on how we can improve the support we provide. Please write to us at hcltouch.reg@hcl.com


-----Original Message-----

From: Sandeep Gupta [mailto:sgupta@anantesolutions.com]

Sent: 07 October 2011 10:01

To: hcltouch.reg@hcl.in; sgupta@anantesolutions.com

Subject: No response to customer service


Hi,


We have been chasing customer service (call center) for last 2

weeks(complaint # 8400045679) for a HCL desktop which has a hard disk

failure everyday. We are assured by call center that somebody will visit

us in next 24-48 hours but there is not even a phone call from anybody.

We are just breaking our head for buying HCL desktop when it does not

care for its customer. It is the worst customer service I have seen in

recent times.


I am writing this mail with the hope that it will reach somebody higher

up in HCL. HCL mgmt needs to pay some serious attention to customer

support & service operation that is being run by their managers.

If you want to hear more feedback, You can reach me at 9811075830


A very dissatisfied customer


Sandeep Gupta
Comments India Desktop Computers
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