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The good, the bad, and the ugly - discover what customers are saying about HCCUA

Welcome to our customer reviews and complaints page for HCCUA . We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with HCCUA .

On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used HCCUA 's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.

Whether you're considering doing business with HCCUA , or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.

Please feel free to browse our reviews and complaints and share your own experience with HCCUA . Your feedback is an important part of our community and will help others make informed decisions.

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5:56 pm EDT
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HCCUA non payment of claims

My doctor's billing clerk submitted 3 claims for $205.00, 1/26/09, $133.00, 7/9/10 and $205.00, 8/20/10, 3 times and has not received a response from HCCUA as of today. My doctor wants to put these bills in my hands which I cannot afford. I had to cancel my Health insurance policy due to lack of finances. I had to file bankruptcy last year. I have codes if you need them. PLEASE contact me either by phone or e-mail as soon as possible. Thank you.

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8:49 pm EST
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HCCUA Refund Complaint

Yes. I have been a member for only 2 months. Unexpected circumstances came up ($4, 000.00), that we had to come up with. Being Self employed, riight now is very unreliable. Anyway, I got an extention on my payment until Nov. 30, 2009. I called that morning, to cancel only to find out that the premium had already been sent to my bank for collection. The MONEY IS NOT IN THERE...I called 6 times on Monday Nov. 30, 2009, to try and get some answers...to NO avail.. I repeatedly asked to speak to a supervisor, but was told THEY were not available. And, that I would be called back with an answer...NO CALL as of Dec. 1, 2009 8:45 pm EST ( I like to document things like this !) Therefore, I am very UPSET that NO ONE FROM HCCUA has bothered to call me back, I have now been charged about $ 130.00 in funds from my bank! AND YES, I AM VERY PISSED! (pardon my French)
I would greatly appreciate a call from the BILLING DEPARTMENT A.S.A.P. HCCUA does not need and bad pubilicity from new clients !
Thanks,
T.Benton

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1:17 pm EDT
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HCCUA medical claims

Over the last year, I have had a lot of trouble getting this insurance company to pay anything on my medical claims. I know that this is not a major medical insurance, but I pay $244 a month. It did not pay one cent on the emergency visit had in April. According to the contract, it was supposed to pay some. The insurance is now not paying anything on routine test at the doctor's office, it is not paying any on the doctor's co-pay. I cannot afford a major medical, but it seems that this insurance should at least pay 20%. Something needs to be done about this company.

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J McEntire
Lexington, US
Sep 13, 2012 4:44 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Yes, drop them today! Why would you EVEN think of paying next months premiums based on your own experience? I mean, come on! I agree corporate America SHOULD be held for misleading representations but if you already know what "the rest of the story" is and continue to pay, you HAVE NO COMPLAINT!

J. McEntire

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123itsme
, US
Feb 12, 2011 6:50 am EST

I have been in and out of the hospital, my longest stay was in August 6th, the doctors kept me in for four days. The doctors actually wanted me to stay longer but I didn't. The hospital was wonderful, the staff was wonderful. I had great care (York Hospital). They did all sorts of tests on me, kept me hooked up to a heart monitor. I was actually bedridden. HCUAA did not pay one penny of that because they said they do not cover "observation". I really don't know why I continue with this plan, the only thing they are good for is a rotten co-pay. I pay almost $200 a month for just me. Does anyone out there have a comment on that.

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Timothy
Duh-Hyuckville, US
Nov 06, 2009 9:25 am EST

Sadly this is my experience as well.

It also doesn't help that HCCUA walks and talks like a major-medical duck (disingenuous salespeople; probably on commission). Of course in the USA, regardless of what a company says, or how they present themselves, it's almost unilaterally the consumer's fault for being stupid/illiterate should they be misled. (funny how that is)

I had a surgery for a preexisting, which I had waited a year to even have covered (in theory). The 3300 policy allows for $3750 of surgery coverage. What they don't say, of course, is that that amount is -possible- provided the hospital bills it in particular codes. So, I was only granted $650 due to this convenient term.

HCCUA did nothing to negotiate with the hospital, they went strictly by billing stipulations. Now I'm stuck with a pile of medical bills I have no hope of possibly paying, and am looking at bankruptcy.

So, I'm not really saying HCCUA is totally responsible, but they certainly are not on my "side." Even though they say they are 'not-for-profit, ' they sure as hell act like they are.

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5:47 pm EDT

HCCUA misrepresentation of policy

Hccua is a total rip-off. I feel that the policy was misrepresented from the beginning. I have made several calls about the failure to pay certain claims and they always have some excuse. One example was over a flu shot that was not paid for. Preventative claims were suppose to be paid. The lady told me that it was the doctors fault because it was not submitted to the company as a preventative claim. Why did they think I took a flu shot---trying to get the FLU I guess. Anyone who reads this and has this insurance please do yourself a favor and cancel immediatley.

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JANE D. MARTIN
Bay Minette, US
May 17, 2009 4:08 pm EDT

i have had multiple claims denied. i know that this is not a major medical, but all costs have been denied from an emergency room visit three weeks ago and an arterio gram last summer. all they have been paying for is routine doctor visits every six months and one prescription, their reason for not paying for any tests or partial payment of tests, "the doctor coded the procedures wrong.

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