Complaint Rating:

Company information:
Capital One
Texas
United States

My car was totalled on August 21, 2009 by someone who ran a red light. I amazingly was not badly injured because I was hit on the driver's side. I had been paying on time every month including the month of August to Capital One like agreed. I had the car since November 2008. When I purchased the car, I also purchased GAP insurance and of course I had full coverage. My insurance paid everything to Capital One less $1900 which
GAP would be paying the balance.

I have been harrassed at home, at work, my cell phone everyday including Sunday demanding I pay them the balance. It has not been even a month since the accident. It was very scary and something I still have nightmares. They have received the insurance check and know GAP is paying within the next week, yet they are making my life a living hell. They have made me feel like I was the one who caused the accident! Is there anything I can do to stop this kind of treatment?